22/09/2010 - Survey: 79% of Consumers Have Experienced Poor Voice Quality
According to a recent survey undertaken by the Customer Experience Foundation (CEF) on behalf of Empirix, 79 percent of consumers have experienced poor voice quality. The study asked 3,925 consumers about their experiences in dealing with contact centers. 18/05/2010 - Empirix Brings VoIP and IMS Expertise to Mobile Networks
Empirix has expanded its flagship Hammer XMS technology to provide end-to-end network monitoring for mobile core architectures. For mobile operators transitioning to all IP LTE networks, and traditional wire line operators or MSOs that are adding mobile service offerings, Hammer XMS "helps lower the cost of deploying and maintaining multi-protocol network architectures and ensures a more consistent customer experience," as the company claims. 05/04/2010 - Suddenlink deploy's Empirix Hammer XMS to ensure QOS
Meeting with Empirix at VoiceCon, it was interesting to hear about an unsung niche in the IP Communications world. Generally Empirix's customers don't brag when they've called in this company to find and fix their network problems, but perhaps there is some wisdom to announcing that an IP communications provider is employing their services. Suddenlink, a cable operator with 1.3 million customers and its own managed IP network offering bundled services of video, broadband and VoIP services, has decided to deploy Empirix's Hammer XMS to monitor the company's network and has decided to declare it proudly because it means better customer experience in the long run.
The Hammer XMS provides carrier-class network monitoring with complete visualization into real-time service quality meaning that Suddenlink will be able to catch disruptions to their end-users' experience and quickly fix them. The Empirix solution offers fast diagnosis of network problems and faster fixes meaning reduced operating costs and reduced negative customer experience.
"The Hammer XMS solution has delivered stable and flawless performance and as a result, we have been able to maintain our exceptional quality of service, while cutting operational costs and extending the benefits to our customers," said Erik Owens, director of engineering of Suddenlink, in a release.
For more:
- read the release
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08/02/2010 - Empirix adds new voice QOS monitoring to its OneSight brand
Empirix has announced a new addition to thier customer experience monitoring solution OneSight--Voice Quality Assurance. The new offering builds on the OneSight monitoring system by adding active monitoring of end-user voice quality.
The OneSight Voice Quality Assurance solution provides companies with tools to measure and report on call experiences through a real-time dashboard view of the VoIP network. The offering provides trend reports and allows managers to proactively locate and repair voice quality problems before users are affected.
For more:
- read the release
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11/11/2009 - Empirix VoIP Monitoring Now Avaya Compliant
Empirix, a provider of VoIP monitoring solutions, announced that its products are now compliant with key contact center solutions from Avaya.
The Empirix Proactive Communications Assurance solution is now compliance-tested by Avaya for compatibility with Avaya AuraTM Communication Manager on Avaya S8700 servers with MCC1 Media Gateways and Avaya Proactive Contact with PG230RM.
