Number of results 664 for VoIP

10/03/2010 - VoX Communications' Mobile VoIP Plan for Nokia's N900 Maemo
logo_VOXlogo_400.jpg VoX Communications has become the first carrier to deploy a mobile-VoIP, unlimited data and voice service, on the latest full-featured smart phone from Nokia. There is considerable interest about the Nokia N900 on the Internet, which compares very favorably to devices such as the iPhone. An iPhone comparison can be found at this website.

Vox is selling the N900 with a service plan today and anticipates that it will soon release a software download of its VoIP product. Then consumers who have already purchased an N900 will be able to subscribe to the VoX Mobile VoIP plan with a simple signup process that will deliver the software to the phone. The Nokia N900 with VoX Mobile service is immediately available to order from the VoX website at http://www.voxcorp.net.

The Nokia N900 phone and its specifications and features can be viewed at http://maemo.nokia.com.

Read about Skype on the Nokia N900 at http://www.skype.com/intl/en/download/skype/n900/.


09/03/2010 - ASC to Exhibit New VoIP Recording and Quality Monitoring Solutions
ASC will demonstrate its new VoIP recording solution, EVOip 10.0 together with its new quality monitoring solution, INSPIRATIONpro 10.0, at UC Expo, London, England on March 10-11, at the Olympia Exhibition Center.

UC Expo is widely considered to be Great Britain’s leading business communications event focusing on collaboration, mobile, visual and voice solutions. More than 100 exhibitions and seminars will be presented for a target audience of IT and telecommunications professionals, system integrators, infrastructure providers and end users.

ASC’s new version of its award-winning VoIP recording software, EVOip 10.0, offers the strictest adherence to security requirements, meeting the payment card industry’s PCI DSS standards. Other new features include one-click backup and dynamic enterprise licensing. New and enhanced integrations with Aastra MX ONE and Avaya ACM complement the existing range of integrations with major IPT vendors including Alcatel, Mitel, Siemens, Cisco, 3Com.

EVOip captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. The software can record encrypted calls, and is entirely software based. Many functions may be accessed directly through the IP phone, such as record-on-demand, start/stop, keep/delete and search-and-replay for recorded calls.

INSPIRATIONpro 10.0, ASC’s new quality monitoring solution, now facilitates agent evaluations through the recording of coaching sessions. It also allows complex searches of audio analytics, particularly useful for high-volume call centers with an otherwise unmanageable number of conversations.

INSPIRATIONpro helps call center managers learn about their agents’ service level through analysis and evaluation of recorded call data and screen activities. Other features include real-time contact between agents and supervisors without the customer’s knowledge, and a user-friendly browser-based interface for access from any location.


04/03/2010 - Report: Mobile VoIP Users Will Approach 300 Million by 2013
In-Stat estimates the total number of mobile VoIP users will reach 288 million by the end of 2013. Of these, well over half will be associated with online mobile VoIP providers, under one-third will utilize mobile VoIP with 3G MVNOs or mobile operators, and 11% with WiMAX/LTE operators. On a geographic basis, mobile VoIP will be heavily biased towards the Asia Pacific region, particularly among the online mobile VoIP services.

Recent research by In-Stat found the following:
  • In-Stat projects that by 2013 mobile VoIP applications will generate annual revenues of $35.2 billion.
  • While the EMEA region has more mobile VoIP related revenue currently, Asia Pacific will be the largest regional market in revenue terms by 2013.
  • Dual-mode handsets (Wi-Fi + Cellular) will be well over 400 million units shipped in 2013.
The research, “Mobile VoIP—Transforming the Future of Wireless Voice”, covers the worldwide market for mobile VoIP including:
  • Analysis of VoIP’s impact on the mobile market.
  • Forecasts for mobile VoIP associated revenue by region through 2013.
  • Forecasts for mobile VoIP users and annual usage by region through 2013.
  • Profiles of mobile VoIP startups.
  • Profiles of VoIP providers.
  • Profiles of WiMAX providers.

04/03/2010 - Almost 300 million VoIP subs by 2013

In-Stat's latest report is getting some press as it announced that there will be 288 million VoIP subscribers by 2013 due to the growth of mobile VoIP. Check out this GigaOM post.


04/03/2010 - Skype officially on Nokia phones

A few weeks ago, Skype launched a Beta version of its software for Nokia phones. Now it's official. Skype has launched Skype for Symbian and it is now available for download at Nokia's Ovi app store.

The Skype software is capable of running on 200 million Nokia mobile phones and plans are in the works to get the software running on other non-Nokia Symbian-based phones.

The service offers free Skype-to-Skype calls anywhere in the world over WiFi and 3G. Users can get calls to their online numbers, share pictures and videos, and send instant messages to each other.

This last mobile move follows Skype's deal with Verizon to embed a seamless Skype application on certain phones in the carrier's lineup.

For more:
- see this article
- see Skype's explaination here

Related articles
Skype CEO: iPhone VoIP over 3G 'soon'
Verizon teams with Skype for VoIP application
Skype drops its Windows Mobile app


25/02/2010 - Carrier VoIP Continues to Transform Mobile/Fixed Networks
Synergy Research Group released their newest report „Carrier VoIP Q4 2009 and YE 2009 market shares” that shows that the worldwide market for Carrier VoIP totaled just over $10 billion for the full year 2009.

Year over year, the market fell 18 percent; significantly less than drops measured in other Telecom and IT equipment markets.


25/02/2010 - Skype drops its Windows Mobile app

Ok, ok. Don't freak out--it looks like this is just a step towards supporting the new Microsoft mobile operating system and not a move showing Skype is quiting MS-based phones altogether. Skype has pulled their app for Window Mobile, meaning new users will not be able to download it. Users with the software already installed will still be able to use it. According to GigaOm, it appears the reasons are that the software never quite achieved the best possible consistent user experience and Skype has grown tired of supporting it when they could be focusing on making a killer app for the Windows Phone 7 operating system.

"We felt that Skype Lite and Skype for Windows Mobile were not offering the best possible Skype experience," reads the Skype for Windows Mobile FAQ.

For now mobile Skype enthusiasts will have to look toward Verizon with their latest Skype integration deal or the iPhone app that runs over WiFi. As with these apps, it seems Skype is very focused on ironing out all the kinks before releasing a product to ensure the best user experience. Perhaps with the previous Windows app, they didn't feel they were living up to this goal.

For more:
- read this blog post

Related articles
Verizon teams with Skype for VoIP application
Skype meant it when they said go Mobile
Skype CEO: iPhone VoIP over 3G 'soon'


24/02/2010 - Apple increases iPhone's 3g app download limit
In a move many expect paves the way for applications on the new iPad, Apple has boosted the maximum size of an iPhone app download over 3G from 10MB to 20MB. Previously iPhone users who wanted to download an app that was larger than 10 MB, such as a video or podcast, had to switch over to a WiFi connection.
Is this a sign that AT&T feels comfortable with the enhancements it is making to its network? The operator recently allowed place shifting technology developer Sling Media's SlingPlayer Mobile video application across its 3G network, almost a year after restricting the iPhone app to WiFi on the grounds that 3G streaming would consume too much network capacity. It has also given its blessing to VoIP apps over 3G, which were previously relegated to WiFi connections.
 
"Just as we've worked with Sling Media in this instance, we look forward to collaborating with other developers so that mobile customers can access a wider, more bandwidth-sensitive, and powerful range of applications in the future," AT&T Mobility and Consumer Markets president and CEO Ralph de la Vega recently said in a prepared statement.
 

24/02/2010 - Military VoIP-based vehicle intercom system for armored vehicles introduced by Accusonic
Accusonic Products in Bay Shore, N.Y., is introducing an ultra-light, multi-platform voice over Internet protocol (VoIP) vehicle intercom system for the confined spaces of mobile platforms like armored vehicles and military patrol craft.
 
The military VoIP-based ImP was designed with a software-defined radio infrastructure to enable the system to be customized to vehicle and mission type. Operating with a modular design, it supports decentralized user access to major tactical infrastructure networks.

The ImP advanced platform command and control system can connect as many as 500 nodes simultaneously and is ergonomically scaled to meet the space requirements of light combat vehicles, main battle tanks, and assault boats. ImP stands for Integrated Multi Platform.

The ImP uses a 100-megabit-per-second Ethernet channel to transmit voice, data, and video simultaneously to the vehicle crew to enable a level of situational awareness not possible with current legacy small vehicular intercom systems, Accusonic officials say.

This system also eliminates the need for a hard wired centralized interface, common to most conventional intercom systems, replacing it with a decentralized interface that allows single user access and control from anywhere in the loop.

The system's distributive design enhances battle damage resiliency to enable the system to keep working even when damaged. Furthermore, the system has the ability to self configure automatically when it is turned on.

For more information contact Accusonic Products online at www.accusonicproducts.com.

24/02/2010 - 3G Tests By PC World Prove The Need For WiFi/4G Mobile WiMAX

PC World has the results of their annual 3G survey and the outcome is very predictable. You can see for yourself in the story penned by Mark Sullivan.

I'll admit first hand I'm a very happy customer of Verizon Wireless when it comes to their 3G wireless broadband offerings when I'm out and about in San Diego County and just about anywhere in the USA. I can't say the same for Sprint where I find their speeds inconsistent, coverage patchy and most of all, their uploads horrendous. My testing with T-Mobile has been good, but not great, as their footprint isn't fully built out. When I'm in one of their coverage areas the service is very reliable, but given I'm just north of where they have true 3G service, and new towers in San Diego don't exactly go up overnight, they're forced to play catch up. As for AT&T, they may have more coverage in more places, but the service so far has never been one I can rely on for consistency, so while I've seen some amazing speeds on my unlocked HSDPA MiFi, the totem pole effect that impacts GSM when one is in a high traffic/dense user area means I won't see the kind of service I get in Europe with the same device.

All this leads up to why we need more WiFi. Speeds and consistency.

Back in the day when Starbucks cared about the WiFi experience and T-Mobile was the supplier, speeds and throughput rocked. It didn't matter if you were one of the only users sipping and surfing, or if you were in a jam packed coffee house. The experience was pure Nirvana in most locations. Other places with solid deployments, (i.e using real T1s vs DSL) were a pleasure, and now with even faster speeds available as a result of the cable industry's investment into DOCSIS 3.0 public WiFi (not Municipal WiFi) can be found in more places and with better speeds as long as the installation is done properly.

When one looks at the top speeds from the four major carriers, one quickly realizes that they are half of what a T1 and WiFi delivers. Costs are higher per month too for Mobile Broadband, but you do get it where there's no WiFi or broadband around, so of course you need to pay a premium for that. That said, it's now becoming clearer that the Mobile Operators are realizing that Mobile Broadband offload to WiFi is their salvation which makes one wonder why T-Mobile dropped out of the WiFi game over a year ago, just when it was about to be needed.

In my view what Cablevision is doing with WiFi in the metro New York area is the model of what cable companies should be doing. It's a vision a few of us had in an abortive start up called Leaps n Bounds in the early part of 2002 when we realized the best partners for WiFi were the cable folks. Unfortunately, back then, cable companies focused on consumers, and getting their customer service proposition down right. It's now, almost ten years later that they have a business proposition and own their own broadband offerings vs. the @HOME model that existed back then.

One group missing from the mobile broadband test CLEAR and their partner Sprint when it came to mobile WiMAX. Clearly (pun intended) the study would have shown how much different the speeds are, but also how limited in coverage the 4G service offers. I expect that to totally change between 2010 and 2011 when CLEAR will role out in more places across the USA and begin to likely introduce more and more 4G handsets than are currently available based on what I learned at Mobile World Congress last week.

All this means that the 3G networks today have their place, but faster and more reliable technologies are already here today. It's just a matter of time before the public really catches on.


23/02/2010 - Aptela and TalkScribe Join Forces to Improve Small Business Productivity w/ Voicemail
Aptela and TalkScribe Join Forces to Improve Small Business Productivity with Voicemail Transcription


Voice-to-Text Company Teams with Leading Provider of Hosted VoIP Services to Help Small Businesses Better Manage Business Communications

Herndon, Va., February 23, 2010 ? Aptela, a leading provider of hosted Voice over IP (VoIP) solutions for small and medium-sized businesses, today announced integration with Line1 Communications? TalkScribe Voicemail Transcription Service, which will allow Aptela customers to save time and money, while speeding up the response time to inbound voicemail messages.
Small businesses can now have their voicemail messages quickly and accurately transcribed and delivered to their email inbox and/or mobile handset. Whether on the move, in a meeting, on the phone or in the office, messages can be quickly scanned and acted upon.

?Our small business customers are busy people who don?t always have the time or opportunity to maneuver through numerous voicemails,? said Jackie Funk, Director of Marketing for Aptela. ?Line1?s TalkScribe solution enables our customers to cut to the chase and manage their messages more effectively.?

The combined TalkScribe/Aptela solution helps small businesses:
  • Read and Listen to Voicemail ? Aptela offers its customers the ability to receive voicemails as emails with audio files (.wav or .mp3 format) attached. Aptela?s integration with TalkScribe delivers these emails with readable transcriptions providing the opportunity to utilize the most effective medium to stay in touch.
  • Review Messages on Their Handhelds ? The service is compatible with smartphones such as the Android®, iPhone®, BlackBerry® and Treo?, as well as with laptops and desktop computers.
  • Save Time and Expedite Follow-up ? Voicemail content can be quickly scanned and calls requiring immediate attention can be easily identified. Furthermore, because an individual can now read each message, users will never again have to sit through idle chit-chat to get to the critical point in a particular voicemail.
  • Enhance Employee Productivity ? There is no need to take notes from a voicemail because the transcribed messages can be sorted, cut, pasted, forwarded, printed, and/or archived. Transcriptions can be copied and pasted into CRM systems or configured to trigger tickets in email based helpdesk systems. Common search tools can also be used to identify specific content.
  • Add a Virtual Secretary ? The voice-to-text technology gives employees a virtual secretary. Individuals can even leave voicemails for themselves to quickly dictate emails and memos for filing and/or forwarding.
  • Retain Important Information ? By receiving voice-to-text messages right in an inbox, individuals can quickly retain and archive important messages.

The TalkScribe service is available immediately to all Aptela customers. Integration and configuration of the service takes less than 10 minutes.

?We believe that our service speaks best for itself,? said John Fabrega, President and CEO of Line1 Communications. ?Our service, in conjunction with Aptela?s Business VoIP phone service, is transforming the way businesses communicate. We are very pleased to partner with Aptela to provide voice-to-text transcription to small businesses nationwide.?

All new and existing Aptela customers are eligible for a free trial of TalkScribe. Existing customers that would like to sign up for a free TalkScribe trial should visit www.aptela.com/voicemail-to-text. If you?re currently not an Aptela customer and would like more information about our Business VoIP service and Line1?s TalkScribe voicemail-to-text transcription service, please contact an Aptela VoIP Specialist at 800.994.4496.

About Aptela
Aptela is a leading provider of enterprise-class hosted Voice over IP (VoIP) solutions for small- and medium-sized businesses (SMBs). Aptela?s Software as a Service (SaaS) business model provides SMBs with a reliable, secure and affordable telephony solution ― a valuable alternative to costly internal PBX systems. Aptela?s flexible applications are designed to be fully integrated into the workflow of today?s distributed and mobile workforce. Unlike traditional telephony that is tied to a physical location, Aptela?s features can be accessed ― anywhere, anytime ― through the Internet, traditional wire-line or cellular networks. Aptela was recently recognized as a 2009 Deloitte Technology Fast 500 company with a #78 ranking overall and a #15 ranking amongst telecommunications/network providers. The Fast 500 program ranks the country?s fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America. For more information, visit www.aptela.com or follow us at www.twitter.com/aptela.


About Line1
Line1 Communications, Inc., headquartered in Tallahassee, Florida, has been serving clients in Florida and throughout the United States since 1995. Line1 offers comprehensive answering, messaging, and information services including: Unified Messaging, Find-Me/Follow-Me, Conference Calling, Fax-to-Email, Fax Broadcasting, Voice Broadcasting and Email Broadcasting services.

Contact:
Jackie Funk
Aptela
T: 703.386.1500 ext. 9206
E: jfunk@aptela.com
www.aptela.com
www.aptela.com/blog

19/02/2010 - Todd Carothers Point of View on Skype-Defining The Battleground

Don't ever tried to hide reality from those that know...and Todd Carothers knows. He spent time at Openwave then with former client BridgePort Networks (since acquired by client CounterPath) and he's fired off two very targeted posts aimed at the carriers and their network folks providing them options to Skype.

In an interview with Investor Business Daily about the Skype/Verizon partnership I suggested to reporter Brian Deagon that this was the first step at carriers working with IP communications service providers to deliver a better product over 3G and beyond. This means that there are really four players in the game who can do that, and what's common between all of them is one key point. Carrier cooperative vs. carrier hostile. Skype has learned to be "carrier cooperative" in mobile. The others are client Truphone and GoogleVoice (via the Android phone). Each has a business model that keeps minutes and a share of the revenue from calls with the carriers. Then there is CounterPath whose FMC technology keeps the carriers in control.

These wars are just gearing up, much the same way that we had alternative long distance battles back in the 80s. What has changed is it's now Alternative International Long Distance. The AILD market is the battle ground for the carriers and for the AILDs.

You may also want to check out John Furrier's POV over at Silicon Angle.


17/02/2010 - Vopium to Offer Integrated Mobile VoIP And Messaging Service as White Label
vopium_logo.jpgVopium announces that its Global Mobile VoIP and Messaging Service is now available to partners as a white label solution. Vopium expects to announce the first white label partner shortly.

Vopium provides users with seamless, easy & instant high-quality international mobile communication from any mobile handset or web-browser. Having launched the new Instant Messaging service, both on the web and across all major mobile operating systems, Vopium is convinced that the company now offers the most seamless and coherent mobile B2C VoIP and Messaging Service available in the market.

In parallel, Vopium has developed a proprietary IT and VoIP platform to support multiple service providers. The Vopium service has been running on this platform for the last 6 months, and is now ready to be opened up to partners, allowing other providers to benefit from the cutting-edge technology.

The white label solution is available across all 600+ handsets and OS currently supported by Vopium, incl. Apple iPhone, Android, Blackberry, Java, Symbian and Windows Mobile and also includes a rebranded web interface.

Vopium is in advanced discussions with a number of interested partners, and expect to announce the first white label partner shortly.


17/02/2010 - Skype, Verizon (and Andy) In the News

The Skype press conference with Verizon wasn't more than an hour over when Brian Deagon of Investors Business Daily rang up to ask my take on the move by Verizon to work with Skype. Brian is one of my favorite IBD reporters because he asks the kind of questions that get to the heart of the story first. He doesn't wade in to the story where the facts can get in the way of it. No, no. Brian is a reporter who does his homework and then writes it. Just like he did yesterday.

My opening response was "Verizon Wireless has become the dumb pipe of wireless" taking a page from David Isenberg's famous "The Rise of the Dumb Pipe" that he wrote back in 1997 when he was with AT&T Labs. Truer words have never been written. I then went on to explain that this was a "if you can't beat 'em, join 'em" effort by Verizon Wireless to become revenue recovery specialists. That means they already know that the international long distance market has moved to Skype. Heck, all you have to do is read the Telegeography reports that shows that Skype has 12 percent of the market now for international Long Distance. I then explained that getting a slice of the Long Distance pie that Skype has is better than losing it all together, which is exactly what has happened. Skype, like Google Voice and Truphone are the alternative long distance carriers now for the International market, and each has in their own way, very distinctive and very different value propositions for Mobile Operators.

Beyond losing the battle for LD, Verizon Wireless is also very much suffering from iPhobia--the condition caused by the runaway success of the iPhone by Apple. Pal Om Malik, who was cut off in his line of questioning at the press conference yesterday by Verizon's designated hitter, Jeff Nelson, echoes and amplifies that in his post last night entitling the post "Skype & Verizon’s Fear of the iPhone."

Om ponders if the deal with Verizon Wireless is exclusive. My sources tell me it's not, but what is the exclusive piece of the deal is the customized Skype handset software and integration with Verizon Wireless' network. I'm also hearing that WiFi, which is not yet available, and file transfer are likely going to make it into the next version. The other element that is missing is roaming.

In the Investor Business Daily story Brian Deagon quoted me as saying "Skype is the winner..." and they are. By taking a deal on likely Verizon's terms, Skype gained unfettered access to the top smartphone manufacturers and deep working relationships, especially with RIM, HTC and Motorola. Just like the have with Nokia.

Oh, speaking of Nokia, Skype last week quietly updated their Symbian client to a full blown P2P client architecture. This tells me that the iPhone 3G version is likely next to come, as the Android and RIM clients work has to be finished for a while otherwise Verizon would have to open up their EV-DO network. And, they don't want to do that just yet, as their fear of Skype swarming over EvDo would put them in the same league as AT&T, the brand they are trying to distance themselves from when it comes to their network.


16/02/2010 - HelloSoft Announces the Availability of Its VoIP Solution for LTE Devices
hellosoft_logo.gif HelloSoft announces the extension of its carrier proven VoIP and Voice Call Continuity solution suite to future 4G-LTEdevices. HelloSoft's VoIP and VCC solution allows seamless handoff of voice calls between VoIP on the 4G LTE network and circuit switched voice systems that run on cellular 2G and 3G networks. Supporting VoIP over LTE (VoLTE) extends HelloSoft's recently released, award winning VoIP and VCC Convergence Client Software platform for Android mobile devices, which also supports handsets running Windows Mobile, Symbian and Linux operating systems.

HelloSoft is extending its partnership with Beceem to provide a complete platform for VoIP and VCC on Beceem's new 4G multi-com chip that supports both LTE and WiMAX. This extends the collaboration between both companies which have already enabled VoIP and VCC solutions to run on 4G-WiMAX devices. Beceem's 4G-LTE/WiMAX chip is designed to support session hand-off between WiMAX and LTE, which is a key enabler for HelloSoft to show its VCC and convergence software client providing unified communications across multiple 4G networks.


16/02/2010 - Partnership Brings Skype to Verizon Wireless Smartphones in March
Skype and Verizon Wireless announce a strategic relationship that will bring Skype to Verizon Wireless smartphones in March. The new Skype mobile product enhances Verizon Wireless' smartphones for users who have data plans by offering a new way to call around the globe, while also giving hundreds of millions of Skype users around the world the opportunity to communicate with friends, family and business colleagues in the United States using Verizon Wireless.

The two companies have created an exclusive, easy-to-use Skype mobile offering for 3G smartphones. Verizon Wireless 3G smartphone users with data plans can use Skype mobile to:
  • make and receive unlimited Skype-to-Skype voice calls to any Skype user around the globe on America's most reliable wireless network;
  • call international phone numbers at competitive Skype Out calling rates;
  • send and receive instant messages to other Skype users; and
  • remain always connected with the ability to see friends' online presence.
Initially, Skype mobile will be available on millions of best-selling Verizon Wireless 3G smartphones with data plans, including the BlackBerry Storm 9530, Storm2 9550, Curve 8330, Curve 8530, 8830 World Edition and Tour 9630 smartphones, as well as DROID by Motorola, DROID ERIS by HTC and Motorola DEVOUR.

John Stratton, executive vice president and chief marketing officer for Verizon Wireless, said, "Skype mobile on Verizon Wireless changes the game. For Verizon Wireless' more than 90 million customers, Skype mobile adds great value because we're effectively giving customers with smartphones and data plans the option to extend their unlimited calling community to hundreds of millions of Skype users around the globe. And you're not limited to using a single type of phone; we'll have nine smartphones ready right at launch in March."

Josh Silverman, chief executive officer of Skype, noted, "People want to take their Skype conversations with them wherever they go, whether it's on a PC, TV or increasingly mobile phones. Verizon Wireless will give U.S. consumers the best Skype experience on mobile phones and will truly change the way people call their friends and family internationally."


16/02/2010 - San Diego StartUp Debuts Translator In The Cloud

I like home grown companies, and this company, TelCentris is really that. Started by one of my neighbors and his sons, the company, which markets under the VoXOx name is releasing what they are describing as a universal translator tied to instant and social messaging that is built into the VoxOx client according to XConomy.

I agree with XConomy's Bruce Bigelow. Neither Google Voice nor Skype will be far behind. The only question is which one shoots first.


15/02/2010 - BroadSoft Delivers VoIP to 4G for Mobile Operators
broadsoft_logo.jpg BroadSoft unveils BroadWorks Mobility Suite, a comprehensive set of mobile features for its flagship BroadWorks Application Server platform. Designed specifically for mobile and converged operators, these capabilities integrate seamlessly with today’s 2G and 3G networks, as well as VoIP-capable 4G LTE and WiMAX networks. With BroadWorks Mobility Suite, mobile operators can pursue new markets, enabling them to increase revenues, improve profit margins and grow average revenue per user, all while ensuring higher customer satisfaction.

The BroadWorks Mobility Suite includes:
  • Mobile SIP trunk - a major enhancement to BroadSoft’s SIP trunking solution, our Mobile SIP trunk leverages a premises-based component called the Mobile Manager to deliver fixed-mobile convergence over SIP trunks to a premises PBX, giving enterprises greater control over how corporate mobile devices are used;
  • Native mobile SS7 support - allowing BroadWorks to seamlessly integrate with mobile networks using standard GSM MAP, CAMEL, ANSI-41 MAP and WIN protocols;
  • Location-based services - such as Home Zone/Office Zone preferential calling rates, location-based call routing and mobile presence and location applications for Unified Communications;
  • Short Message Service 2.0 - extending SMS services beyond mobile phones, to all IP-enabled devices, whether a fixed phone, a soft-phone or web-enabled consumer device;
  • Rich Communications Suite - integrating presence, instant messaging, content sharing, and multimedia messaging service with voice and video calling; and
  • Voice over LTE support - allowing mobile operators to migrate voice and SMS traffic to LTE at their own pace, without additional development investment.
To leverage the newest BroadWorks mobile capabilities, BroadSoft has developed solutions for both the business and consumer sectors; BroadWorks Mobile Unified Communications and BroadWorks Mobile Consumer Experience. BroadWorks Mobile Unified Communications

Businesses are facing new challenges with the growth of distributed workforces and ever-changing business regulations. With BroadWorks Mobile Unified Communications, mobile operators can now deliver enterprise IP communications capabilities not available from legacy intelligent network (IN) based solutions. Mobile UC meets the sophisticated communications needs of today’s enterprises by enabling them to:
  • Manage communication costs and meet government regulations by extending company policies to employee mobile devices and tracking mobile phone use in real-time;
  • Enhance employee efficiency and collaboration by extending Unified Communications capabilities, including the integration of enterprise applications such as CRM and ERP, to mobile devices; and
  • Improve "reachability" of employees by leveraging a mobile operator’s ability to deliver any IP communication service to a single number, including voice, SMS, IM, presence and location-based applications.
BroadWorks Mobile Consumer Experience

BroadWorks Mobile Consumer Experience meets the demands of today’s hyper-connected society, allowing individuals to stay connected anytime, anywhere and with any device. By utilizing this new solution, mobile operators have the power to bolster customer satisfaction by allowing consumers to:
  • Take control and have peace of mind by managing all of their communications services and devices from a single account, from a secure network;
  • Use their desired communication method, voice, video, chat, text-messaging, content sharing, at any time and from anywhere; and
  • Optimize their communication experience by seamlessly moving a call from their mobile phone to their fixed high-definition line or video device when they arrive home.
BroadSoft is attending this week’s GMSA organized Mobile World Congress February 15 - 18, 2010 in Barcelona, Spain where they will be meet with mobile operators to discuss these new capabilities.


15/02/2010 - More on Skype and Verizon

One of the great things about being in Barcelona are the things you pick up. Here's some more details on the upcoming Skype and Verizon Wireless announcement that's due to come out tomorrow.

Contrary to what everyone is thinking Verizon is using circuit switched voice not 3G, ala what Three in the UK does. So the calls are really PSTN. Skype works with Level3 in the USA so that's how the calls will get handled, hitting the Level3 NOC somewhere like Atlanta or Denver, and then going over IP to the Skype user on the other end. The question is whether this is a home-grown Skype solution or another deployment solution from iSkoot which is used by THREE in the UK. There's also no SMS to or from the Skype client which some people use from their laptop or desktop client, but of course it has the usual IM functionality over 3G data for presence. That's how it will works from the contact list with the presence refreshing automatically. That piece will help Verizon Wireless sell more 3G data plans and more higher priced smartphones, getting the user base to migrate up from feature phones.

The devices that will be announced are the RIM Storm, Storm 2, Curve, Curve2, Tour and Tour2 and the 8830 World Edition Blackberry, plus all the Androids from Motorola and HTC sold via Verizon Wireless.

But here's the big downer.... WI-FI is reportedly NOT supported with the current release but will/may be supported in future releases. Based on what I've been able to stitch together here in Barcelona all is very similar to the Skype client software that was updated back in the fall and is being used on the INQ SkypePhone and SkypePhone2 Having used both of those phone for a while now, I have a leg up on most and knew which questions to ask sources at the show.

This means that the 3G client that Skype is reportedly working on for the iPhone will be the first, native 3G app out the door. Right now, Skype will work if you Jailbreak your iPhone and spoof the app to think that 3G is Wi-Fi...(now you wouldn't do that would you...)


14/02/2010 - Off To Mobile World Congress

Good news for travelers heading to Barcelona for the 2010 Mobile World Congress put on by the GSMA.

As part of rolling out Skype Access on Windows the Skype folks are offering free access on Boingo in Barcelona.

Once you get to Barcelona look for SIMs at Phone house locations for your unlocked phones.

If you are away from your loved ones today then take advantage of Truphone's Valentines Day promotion.

Oh and Boingo and Truphone will be a great combination for those with WiFi smartphones like the iPhone, Android and Nokia E or N series phones.

Disclaimer:Boingo and Truphone are clients,


10/02/2010 - Digium Announces the Extreme Phone Makeover Contest
Digium_logo2.jpg Digium announces the Extreme Phone Makeover contest, allowing businesses to nominate their company for a complete VoIP phone system transformation. By telling their story about why they need a new phone system, the most deserving business will win an Extreme Phone Makeover valued up to $10,000. The winner will receive Digium’s innovative Switchvox Unified Communications system and Polycom phones.

The contest was inspired by Huntsville Flight Center, whose communications system was so outdated that it was impacting their ability to service customers in a timely manner. API Digital, an authorized Digium reseller, assisted with the network assessment and installation. As part of its Extreme Phone Makeover, their phone system was upgraded to Digium's Switchvox SMB, the full-featured and cost-effective VoIP Unified Communications solution designed for small- to mid-sized businesses, and all phones were upgraded to Polycom IP phones.

“Providing a high level of customer service is important to our company, but it had become a challenge to manage incoming customer calls with our ancient phone system,” said Tim Thomas, general manager of Huntsville Flight Center. “We are honored to be the first recipient of Digium’s Extreme Phone Makeover. By integrating phone, fax and conferencing, our office is much more productive, and we can focus more attention on our customers. Our business now runs more smoothly and it’s much easier to manage the Switchvox Unified Communications system and Polycom phones.”

Due to the project’s success, Digium created the Extreme Phone Makeover contest to assist companies who need to improve their business communications. Watch the video of Huntsville Flight Center’s Extreme Phone Makeover and enter to win at www.extremephonemakeover.com.

“In a weak economy, many small- to mid-sized businesses with outdated technology believe they can’t afford a complete phone system overhaul. As a result, they lack the advanced communications features that can make them more efficient and give them a competitive edge,” said Tristan Barnum, director of Switchvox product marketing for Digium. “Our contest will highlight that companies can have an enterprise class phone system at a price they can afford. We look forward to helping other small businesses save money and improve their productivity with Switchvox.”


10/02/2010 - Fugitive VoIP hacker admits 10 million minute deal for $1 million
A Miami hacker has admitted he pocketed more than $1m by selling millions of minutes of voice over IP calls and surreptitiously routing them through the networks of telecommunications companies. Edwin Andrew Pena pleaded guilty to two felonies in connection with the hacking spree, which spanned the years 2004 through 2006, according to court documents. He was apprehended last year in Mexico after skipping out on a $100,000 bond secured by the mother of his then girlfriend.

Pena appeared in US District Court in New Jersey on Wednesday and pleaded guilty to wire fraud and conspiracy to commit wire fraud and unauthorized access to a protected computer. He faces a maximum of 25 years in federal prison and fines of at least $500,000 at sentencing, which is scheduled for May 14.

Pena and cohort Robert Moore were arrested in June 2006 and accused of carrying out an elaborate scheme that routed more than 10 million minutes of VoIP calls over the networks of a dozen or so telecommunications providers without their permission. They breached the networks by using brute-force attacks that deduced the security telephone prefixes needed to gain access.

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08/02/2010 - Voiceserve Will Be Launching The Voipswitch Blackberry Dialer At The GSMA
voiceserve_logo.jpg Voiceserve announces its participation as an exhibitor at the 2010 Barcelona GSMA Mobile World Congress February 15-18. This is Voiceserve first participation in the convention and is one of the only companies exhibiting a mobile VoIP dialer out of the 1,300 companies displaying their cutting-edge products and technology at the annual GSMA Mobile Congress. Voiceserve’s booth is located in the UK pavilion at Stand 1F61.

Voiceserve creates the opportunity for ISP’s, VoIP resellers and business entrepreneurs to establish a VoIP telephony enterprise. Voiceserve’s Voipswitch license has expanded its range of modules to include the full range of mobile dialers. The Voiceserve Voipswitch Mobile dialer is a simple software package that enables regular cell phone users to make calls using a mobile phone via an Internet connection. Voiceserve has developed a simple module which is downloadable onto most mobile phone units. A mobile dialer may be used by companies attempting to reduce operational costs or by individuals who simply want to save money on their monthly cell phone bill. Once the dialer has been downloaded onto the unit, the phone has the capacity to make a call either via the 3G, edge or WIFI connection thus reducing the costs dramatically.

The Voipswitch Dialer range caters for the Symbian, Windows and Android phones. At the convention Voiceserve will be launching its VoIP dialer for Blackberry, a feature which will enable wide spread Blackberry users globally.

In addition to making a VoIP phone call through a mobile phone, Voiceserve is one of the first to provide users all the cellular features to which they have become accustomed including SMS text, conference call, call waiting, video conferencing, voice mail and call forwarding.


05/02/2010 - VoIP Penetration Forecast to Reach 79% of US Businesses by 2013
VoIP penetration among US businesses will increase rapidly over the next few years, reaching 79% by 2013, compared to 42% at the end of 2009, reports In-Stat. This penetration reflects companies having a VoIP solution deployed in at least one location.

04/02/2010 - ip.access announces 3G Femtocell Developer Kit
Cambridge, 4 February 2010 ? ip.access, the leading developer of femtocell and picocell solutions, today announced the availability of a 3G Femtocell Developer Kit. The kit enables system integrators to build specialist applications using ip.access? multi-award winning Oyster 3G femtocell technology.

Femtocells are increasingly being used by mobile network operators as a way to improve service quality for mobile phone users in homes and offices, and to offload traffic from their outdoor networks. However, femtocells have many other applications, including test and measurement equipment used for mobile handsets; and portable small scale networks for use by emergency aid agencies and government groups. The 3G Femtocell Developer Kit provides open access to ip.access? mature Oyster 3G femtocell technology, enabling system integrators to incorporate femtocells into these specialist applications.

ip.access customers are already using the 3G Femtocell Developer Kit. For example, the setcom group has incorporated Oyster 3G technology into its S-CAT? test system, designed to accelerate the wireless device development lifecycle. S-CAT emulates the complete wireless network to support testing of quality of connectivity, data performance and rich mobile Multi-Media, such as video or picture messaging. ?ip.access provided a proven and robust femtocell solution which is ideal for setcom?s application,? said Ashley Johnston, President of setcom wireless, Germany.

Another ip.access customer using the 3G Femtocell Developer Kit is Quortus, a UK based technology company specialising in small footprint IP-based 3G core network systems. Quortus has incorporated Oyster 3G into its SoftCore? product, a standalone network solution for small scale and portable UMTS deployments used by government and military groups and emergency aid agencies, as well as for operator femtocell trials and localised 3G coverage in rural villages. According to Andy Odgers, Managing Director of Quortus, ?We chose to integrate ip.access? Oyster 3G technology because of its advanced features and proven credentials?.

The 3G Developer Kit includes two UMTS femtocells (or femtocell modules), software interface specifications, management tools, training, documentation and support. Developers benefit from Oyster 3G?s proven ruggedness and power efficiency, as well as advanced features such as the ability to run Network Listen? scans of the surrounding radio environment.

ip.access CEO Stephen Mallinson commented, ?We see the 3G Femtocell Developer Kit as a means of enabling innovation; expanding the scope of what can be done with femtocell technology. It?s exciting to see partners such as setcom and Quortus providing imaginative products and services based on our core technology.?

ip.access will be showcasing its market-leading femtocell and picocell solutions on Stand 2D62 in Hall 2 at Mobile World Congress in Barcelona this month (Feb 15-18 2010).

- ends -

About ip.access
Based in Cambridge, UK, ip.access ltd (www.ipaccess.com) is a leading manufacturer of cost-effective picocell and femtocell infrastructure solutions for GSM, GPRS, EDGE and 3G. These solutions bring IP and cellular technologies together to drive down costs and increase coverage and capacity of mobile networks.

ABI Research ranks ip.access as the world?s number 1 picocell vendor; its nanoGSM® and nano3G? picocell solutions provide 2G and 3G coverage and capacity for offices, shops and (using satellite backhaul) passenger aircraft, ships and remote rural areas. nanoGSM is the world?s most deployed picocell, with live installations in more than 50 networks around the world and growing.

ip.access is also the company behind the multi-award winning Oyster 3G? femtocell technology, which dramatically improves the user experience for 3G services at home.
ip.access counts Scottish Equity Partners, Rothschild Gestion, Intel Capital, Amadeus Capital Partners, ADC, Cisco, Qualcomm and Motorola Ventures among its shareholders.

FOR FURTHER INFORMATION PLEASE CONTACT:
Alex Sowden / Alexia da Silva
CCgroup
T: +44 (0)118 920 7650
E: ip.access[at]ccgrouppr[dot]com

Distributed on behalf of ip.access by NeonDrum (http://www.neondrum.com)
Nicky Denovan
Tel: +44 7747 017654
nicky[at]neondrum[dot]com

04/02/2010 - ip.access announces 3G Femtocell Developer Kit
Cambridge, 4 February 2010 ? ip.access, the leading developer of femtocell and picocell solutions, today announced the availability of a 3G Femtocell Developer Kit. The kit enables system integrators to build specialist applications using ip.access? multi-award winning Oyster 3G femtocell technology.

Femtocells are increasingly being used by mobile network operators as a way to improve service quality for mobile phone users in homes and offices, and to offload traffic from their outdoor networks. However, femtocells have many other applications, including test and measurement equipment used for mobile handsets; and portable small scale networks for use by emergency aid agencies and government groups. The 3G Femtocell Developer Kit provides open access to ip.access? mature Oyster 3G femtocell technology, enabling system integrators to incorporate femtocells into these specialist applications.

ip.access customers are already using the 3G Femtocell Developer Kit. For example, the setcom group has incorporated Oyster 3G technology into its S-CAT? test system, designed to accelerate the wireless device development lifecycle. S-CAT emulates the complete wireless network to support testing of quality of connectivity, data performance and rich mobile Multi-Media, such as video or picture messaging. ?ip.access provided a proven and robust femtocell solution which is ideal for setcom?s application,? said Ashley Johnston, President of setcom wireless, Germany.

Another ip.access customer using the 3G Femtocell Developer Kit is Quortus, a UK based technology company specialising in small footprint IP-based 3G core network systems. Quortus has incorporated Oyster 3G into its SoftCore? product, a standalone network solution for small scale and portable UMTS deployments used by government and military groups and emergency aid agencies, as well as for operator femtocell trials and localised 3G coverage in rural villages. According to Andy Odgers, Managing Director of Quortus, ?We chose to integrate ip.access? Oyster 3G technology because of its advanced features and proven credentials?.

The 3G Developer Kit includes two UMTS femtocells (or femtocell modules), software interface specifications, management tools, training, documentation and support. Developers benefit from Oyster 3G?s proven ruggedness and power efficiency, as well as advanced features such as the ability to run Network Listen? scans of the surrounding radio environment.

ip.access CEO Stephen Mallinson commented, ?We see the 3G Femtocell Developer Kit as a means of enabling innovation; expanding the scope of what can be done with femtocell technology. It?s exciting to see partners such as setcom and Quortus providing imaginative products and services based on our core technology.?

ip.access will be showcasing its market-leading femtocell and picocell solutions on Stand 2D62 in Hall 2 at Mobile World Congress in Barcelona this month (Feb 15-18 2010).

- ends -

About ip.access
Based in Cambridge, UK, ip.access ltd (www.ipaccess.com) is a leading manufacturer of cost-effective picocell and femtocell infrastructure solutions for GSM, GPRS, EDGE and 3G. These solutions bring IP and cellular technologies together to drive down costs and increase coverage and capacity of mobile networks.

ABI Research ranks ip.access as the world?s number 1 picocell vendor; its nanoGSM® and nano3G? picocell solutions provide 2G and 3G coverage and capacity for offices, shops and (using satellite backhaul) passenger aircraft, ships and remote rural areas. nanoGSM is the world?s most deployed picocell, with live installations in more than 50 networks around the world and growing.

ip.access is also the company behind the multi-award winning Oyster 3G? femtocell technology, which dramatically improves the user experience for 3G services at home.
ip.access counts Scottish Equity Partners, Rothschild Gestion, Intel Capital, Amadeus Capital Partners, ADC, Cisco, Qualcomm and Motorola Ventures among its shareholders.

FOR FURTHER INFORMATION PLEASE CONTACT:
Alex Sowden / Alexia da Silva
CCgroup
T: +44 (0)118 920 7650
E: ip.access[at]ccgrouppr[dot]com

Distributed on behalf of ip.access by NeonDrum (http://www.neondrum.com)
Nicky Denovan
Tel: +44 7747 017654
nicky[at]neondrum[dot]com

03/02/2010 - More and More iPhone Apps Support VoIP over 3G
It came out of nothing. Releasing a new version of iPhone SDK last week (along with the reveal of the iPad) Apple lifted 3G VoIP restrictions on the iPhone. Since then VoIP calls are not only available over Wi-Fi but also over cellular networks and more and more companies announces that their apps are now 3G friendly.

02/02/2010 - Vonage UK Offers Consumers Unlimited Calls to India from the UK
Logo 125x125Vonage UK is offering consumers unlimited calls to India from the UK, has also proven to be a big hit with businesses that have strong connections with India.

V-plan 4i – a new concept in telecommunications

Recognising the wide-ranging and extensive business and personal ties between the two countries, Vonage was the first UK phone service provider to introduce a package offering unlimited calls to India. Since its launch in November 2009, many businesses have benefited from this innovative service. D'zine Interactive, a UK-based international brand communication and digital agency, experienced immediate benefits from the package.

With offices in the UK, US and India, D’zine uses Vonage’s service to communicate between offices and with their customers. “Since we signed up with Vonage our team has been able to communicate more closely and frequently; collaboration is deeper and more creative when we’re not watching the clock,” said Vernon. “It has transformed the way D’zine does business and makes the company look more professional.”

Broadband – the new phone line for calling with or without a computer

VoIP works by using your Internet broadband connection rather than a standard landline to make international calls, but you don’t even need to use a computer to make a call – with a simple add-on to your normal landline phone, VoIP calls can be made using an ordinary telephone.

V-plan 4i is what the international business community has been waiting for.


02/02/2010 - CounterPath Launches Bria 3.0 Multimedia VoIP Softphone
counterpath_logo.jpg CounterPath announces an advanced version of its multimedia communications softphone, Bria 3.0. Available immediately for Windows and Mac, Bria's new features include HD video, user customization, presence alert and additional troubleshooting tools, all designed to enhance the overall user experience and the enterprise feature set.

Bria 3.0 is the first CounterPath softphone based on Windows Presentation Foundation and .net for Windows, and Cocoa for Mac, the most flexible user interface frameworks currently available. This foundation enables an unprecedented user experience, including user interface features such as transparency, extensive customization options and support for rich media.

Bria 3.0 also is the first version of Bria available for Mac. According to some analyst firms, approximately 80 percent of businesses have Macs on their network, while Mac shipments across the consumer and enterprise markets grew a total of 24 percent in Q4 2009.

Bria 3.0 is based on open industry standards such as SIP and Extensible Messaging and Presence Protocol (XMPP), a foundation that simplifies integration with Internet telephony service provider solutions and PBXs, both SIP-enabled and legacy platforms. Bria 3.0's proven interoperability with major VoIP equipment manufacturers, hosted PBX and system integrators ensures fast, cost-effective deployments, so enterprises can immediately improve employee productivity and reduce travel and communications costs.

Bria 3.0's key features include:
  • HD video enables users to view, send and receive video in high- resolution HD (1280x720p) video
  • Improved usability, including a simpler design, a variety of layout options and improved task flow for transfers, conferencing and multi- call handling
  • Presence Alert allows you to select a contact or group of contacts and be notified when their phone and presence status changes
  • Basic, extended and premium levels of support, including a help desk and user forum
  • Directory (LDAP/ADSI) integration
  • Support for plug-and-play, Human Interface Device (HID)-compliant devices, with the option to personalize buttons to control Bria (Windows version only)
  • A troubleshooting assistant that identifies common softphone and VoIP issues, with notification and resolution tools
  • Additional security features, including support for a greater variety of network topologies, improved firewall traversal and compliance with the latest ICE/STUN/TURN security options
  • Contact synchronization with Microsoft Outlook personal address books
  • Bridged Line Appearance support for workgroups allows members to pick up or join other calls
  • Improved APIs to support Command Line Interface integration and information transfer between different applications, such as contact support for customer relation management applications
Pricing for a single copy of Bria is $49.95, with additional volume pricing available.


29/01/2010 - VoiceServe Receives Best of Show Award at ITEXPO East 2010 for Best Service Provider Solution
VoiceServe received a “Best of Show” award at TMC's ITEXPO East 2010, held in Miami last week, for “Best Service Provider Solution”. Close to 100 companies exhibited at the ITEXPO, an event where leading-edge IP-based voice, video, fax and unified communications are exhibited to resellers, enterprises, small-to-medium businesses and Government agencies.

VoiceServe’s complete VoIP telephony solution, VoIPSwitch, enables any Window® computer to become a virtual VoIP telephone switching system, with all the major components required by resellers, ITSPs and VoIP providers. With over 16,000 systems installed globally, to date, VoiceServe’s software enables businesses to become VoIP providers in just days.

At the ITEXPO East 2010, VoiceServe introduced its Vippie for Blackberry, a SIP software phone that enables users to make and receive phone calls via their data connection, either WIFI, 3G or EDGE. The softphone is designed to work with the VoipSwitch’s Softswitch platform developed by VoiceServe. The VoipSwitch blackberry license is compatible with alternative third party SIP compliant platforms and will be available February 2010 to VoIP providers.

The ITEXPO Best of Show Awards recognize innovative products and solutions that were featured in the Exhibit Hall during the event. This designation serves to highlight the technological achievement and creative product features that set these winners apart from the rest of the crowd. TMC's editorial staff evaluated the pre-show nominations, and met with vendors to inspect and review the displayed products on the first day of the Expo.


28/01/2010 - AT&T U-verse Voice Digital Home Phone Service Reaches 1 Million Lines
att_logo.gifAT&T announces it now serves 1 million AT&T U-verse Voice digital home phone lines. The milestone comes two years after AT&T introduced the advanced VoIP service, which is now available to millions of homes across 22 states.

AT&T U-verse Voice is a next-generation digital voice service delivered over the AT&T U-verse IP network. More than 67 percent of new U-verse TV customers bundle U-verse Voice service.

AT&T added 248,000 U-verse TV subscribers in the fourth quarter of 2009, totaling 2.1 million U-verse TV subscribers nationwide and adding 1 million U-verse TV customers in the last year alone.

Since the commercial launch of U-verse Voice in January 2008, AT&T has continued to enhance the service and expand availability to provide more choices for consumers. U-verse Voice is now available in all 120 markets that offer U-verse TV, giving consumers another option for their home phone services.

U-verse customers benefit from flexible triple- and quad-play bundles. Customers can choose from multiple combinations of U-verse TV, U-verse Voice, U-verse High Speed Internet and AT&T wireless plans that offer significant savings and integrated features. As of the end of 2009, more than 90 percent of U-verse TV customers bundle High Speed Internet, and more than 75 percent of U-verse TV customers have a triple- or quad-play.

U-verse Voice customers also enjoy unmatched calling features that provide deeper integration across their bundle. For example, customers have a single, combined voice mailbox for convenient access to their AT&T U-verse Voice and AT&T wireless messages. They can also view their call logs on their PC or their TV screen, and initiate a call from their PC or TV. Last fall, AT&T started a market-by-market rollout of Caller ID on TV, which lets U-verse TV and Voice customers view caller ID and voicemail notifications on their TV screen.


25/01/2010 - Post IT EXPO: Continuting the mobile VoIP debate

Don Reisinger over at GigaOM brings more attention to the Mobile VoIP debate. Is Mobile VoIP ready for 3G? Or is 3G even ready for VoIP? Check out this write-up on the subject that ties in nicely to the Skype keynote at IT-EXPO last week... Article


20/01/2010 - Digium Enhances Users’ Experience with New Version of Switchvox
Digium releases Switchvox SMB 4.5 the full-featured and cost-effective VoIP Unified Communications solution designed for small- to mid-sized businesses. Switchvox SMB 4.5 delivers mission-critical applications traditionally accessed through the web interface directly to phone handsets, and adds greater flexibility and control for both users and administrators. Digium is demonstrating Switchvox SMB 4.5 at Digium|Asterisk World at ITEXPO in booth D01, held January 20-22, 2010, at the Miami Beach Convention Center.

Based on Digium’s Asterisk, the world’s most popular open source telephony engine, Switchvox SMB is a powerful IP PBX that integrates an easy-to-use web interface with innovative UC features such as fax, chat and video calling. The introduction of Switchvox 4.5 and new Phone Feature Packs extend the power of the Switchvox to Polycom phone handsets for maximum control of the communications system. Features that were previously only available through the web interface are now made available through Phone Feature Packs to these phone handset displays. This enables users to access powerful features from the phone handsets, such as call recording, visual voicemail, a searchable company directory and call parking lots. New options for more fundamental phone functions, such as hands free click-to-call dialing, distinctive ringtones for different types of calls, extension failover to a backup Switchvox SMB server, and support for multiple extensions on a single handset, are also available in version 4.5.

Switchvox SMB 4.5 offers additional features to support users and administrators including:
  • User profiles—Caller profile information such as photo, extension, title and location. This appears on the Switchboard and on the display of Polycom phones with Phone Feature Packs on internal calls.
  • Flexible language support—The Switchvox 4.5 GUI, manual and online help are available in English, UK English, Italian, Castilian Spanish and Latin American Spanish. Sound packs, which include all the audio prompts used in the system, are available for these languages, as well as Australian English, French and French Canadian. For businesses with international offices, users can customize their language settings to best complement their location and language preference.
  • Comprehensive monitoring—Digium has implemented the Simple Network Management Protocol for Switchvox 4.5, which gives administrators the ability to collect real time data about the status and health of their systems.
For a comprehensive description of features, please visit www.digium.com/switchvox.

Pricing and Availability

Switchvox SMB 4.5 is available now free of charge to customers with a current Switchvox SMB software subscription. Phone Feature Packs are available for $30 per phone. Customers can continue using Switchvox 4.0 or implement the optional upgrade to 4.5 with a single click.

Pricing for Switchvox SMB systems remains unchanged and begins at U.S. $3,390 for a 10-user system, including hardware, software, a one-year subscription and warranty. The entire line of Switchvox SMB appliances, the largest of which scales to serve 400 users, is currently available from Digium and partners worldwide


20/01/2010 - 8x8 Introduces 'Virtual Office Mobile' VoIP iPhone Application
8x8, Inc. 8x8 announces the release of "8x8 Virtual Office Mobile," a WiFi-driven extension of the 8x8 Virtual Office VoIP business phone service customized for the Apple iPhone and iPod Touch.

Available as a free download in the App Store, "8x8 Virtual Office Mobile" enables subscribers to utilize their Virtual Office phone number and service remotely from within any WiFi zone. "Virtual Office Mobile" essentially converts an iPhone or iPod Touch to a Virtual Office extension, equipped with the features, functionality and built-in cost savings of the powerful 8x8 Virtual Office hosted PBX phone service, including unlimited inbound and outbound domestic calling as well as overseas calling at competitive 8x8 international rates. Inbound calls to the Virtual Office extension can be retrieved from either an 8x8 IP desktop phone, the 8x8 Virtual Office Pro unified communications portal or the iPhone/iPod Touch mobile handset. Outbound calls can be made directly through the mobile handset just as with any extension on the Virtual Office service. Users can also perform functions such as extension dialing, call transfers, 3-way calling, and voicemail notification and retrieval.


19/01/2010 - OnSIP Recognized as One of the Top 25 VoIP Advances of 2009 by VoIP Evolution
Onsip - an affordable small business phone system Junction Networks announces that its OnSIP Hosted PBX has been recognized by VoIP Evolution as one of the top VoIP Advances in 2009 with the introduction of My.OnSIP, a browser based unified communications tool combining phone presence, IM and real time status notifications. The first hosted tool of its kind, My.OnSIP allows users to see the status of other users within their organization, seamlessly make and transfer calls with the click of a mouse and conduct secure and private IM sessions with colleagues.

The addition of features such as My.OnSIP, according to VoIP Evolution, have further blurred the lines between hosted and on-premise IP PBXs, making hosted models more appealing with lower prices, more features, and no system maintenance. Included in the list of 25 Advances was also the addition of HD Voice services, which OnSIP has recently added to its long list of features.

OnSIP customers can take advantage of My.OnSIP at no additional cost, with plans starting as low as $39.99 per month.


17/01/2010 - Apple, The iPhone and VoIP over 3G

9 to 5 Mac asks why is Apple blocking VoIP on the iPhone.

The question is asked, because it's a proven fact that on jailbroken iPhones all the apps that can't talk over 3G can talk if you use the right apps that fool the phone and the apps into thinking 3G is WiFi. When you do that, Skype, Fring, SipPhone (or whatever they call it now), Truphone and others all "work." By "work" I am saying you can place and receive calls. But having tried those calls on the iPhone (yes I have jailbroken my iPhone 3GS that I paid full price for and now have a virginal 3GS) the overall experience is not that great. Maybe if I'm standing still the calls sound good, and yes, even some when I'm in motion, but in an era of unlimited calling plans and dial around services like GoogleVoice, Truphone and even the Skype app on Nokia phones, connecting to others over the Net isn't impossible with the right gateways in place.

That said, I fully expect Skype, whose codecs and algorithms enable better quality calling than most to be throwing resources against having a 3G or 4G application out this year once Apple feels the experience is in keeping with what Apple is all about.

In my personal view Apple, like Skype and Truphone are concerned about the quality of the experience. What's good enough for geeks and early adopters is not good enough for them and while the apps, like Truphone on Nokia N and E series phones can make and place calls over 3G, as someone who has used that in various countries, over various operators 3G networks, 3G VoIP is not something I could consistently endorse as it's not really ready for prime time. Back in the day of amateur radio, many a "HAM" operator had all kinds of experimental technology available to them. Some of it eventually got commercialized. Others never made it out of their lab. I see 3G VoIP the same way. Sure there will be something there that works, but with LTE looming and Mobile WiMax growing, calling is going to be IP based, so why worry about something that is only about cheap calling, when you can focus on the future of voice.


08/01/2010 - Free Magic Jack and 1 Year of Service for VoiceCRM.com Subscribers
VoiceCRM.com will give free Magic Jack voice adapters and service to subscribers of their namesake Voice CRM service. The Voice CRM service works with any phone system, but now annual subscribers will receive a free Magic Jack adapter and also 1 year of Magic Jack service with annual subscriptions to VoiceCRM.com.

VoiceCRM.com and Magic Jack turn any broadband-enabled PC into a virtual call center workstation, together providing advanced customer relationship management and sales force automation software with free calling and integrated dialing, call management and call center features with Magic Jack. Never pay for a phone bill again, plus automate your business and sales with powerful CRM software.

VoiceCRM.com with integrated dialing and call center features and powerful CRM are great tools for small businesses and organizations. The Voice component works with any phone system -- desk phone, your home phone, wireless, or VoIP system including Google Voice, Magic Jack, and Ooma.

Reviews are in and millions of people are using Magic Jack every day to make cheap calls and receive calls. Add the power of an online CRM system and our Voice CRM product today to take Magic Jack into the future and power your business today.

Sign up atwww.VoiceCRM.com for 1 year of service and receive a free Magic Jack and 1 year of terrific Magic Jack service. Simply go to our site and click on the Magic Jack free offer on the bottom of the page and sign up for our terrific CRM service.

With over 145,000 clients worldwide, VoiceCRM.com provides unlimited Free CRM software and a Professional edition which includes advanced features such as Microsoft Outlook, iPhone, Google, Yahoo!, Twitter, RIM / BlackBerry, Windows Mobile support and synchronization and a developer API. Voice CRM is a terrific alternative to SalesForce.com and other CRM products.


07/01/2010 - Truphone Brings Wi-Fi Calling To Android Devices
truphone_logo.jpg Truphone announces the immediate free availability of its new application for Android enabled mobile handsets, introducing Wi-Fi calling on this platform for the first time.

The new Truphone for Android release 3.0 integrates a full VoIP engine allowing users to make free calls to Truphone, Google Talk and Skype users when both parties are in Wi-Fi, in addition to low cost calls to landlines and mobiles around the world whether they are in or out of Wi-Fi. This, coupled with a new, refreshed interface makes this the application of choice for the user who wants top quality user experience from their mobile VoIP application. The new release version 3.0 replaces the current live version 2.0.

The Truphone application for Android is available now as a free download in the Android Market. The new Truphone Android application is compatible with the HTC G1, HTC Magic and HTC Hero. Compatibility with other Android models with firmware 1.5 or above, including the Motorola Droid and the Nexus One will follow soon.

Truphone's Android application also includes fully integrated multi-headed Instant Messaging support for Skype, Google Talk, AIM, Yahoo! and MSN customers, allowing users to easily switch between different conversations and keep in touch with their friends whichever IM service they use.

The application builds on the company's previous release which allowed customers to make low cost calls on their mobiles when out of Wi-Fi. When out of Wi-Fi, the application works by making a local GSM call to the Truphone gateway (if a customer has a bundled package of minutes this call is often free, otherwise is charged as a 'local call'*), from where the call is then routed over the Truphone network. For details on Truphone's low-cost call rates visit www.truphone.com.


05/01/2010 - General Dynamics Receives NSA Certification for Sectera vIPer Phone with PSTN Support
 
 
The National Security Agency (NSA) has certified the Sectera vIPer Universal Secure Phone enabled with Public Switched Telephone Network (PSTN) connectivity for voice communications classified at the Top Secret level and below.
 
The Sectera vIPer Phone with PSTN Connect allows U.S. military and government personnel to make both classified and unclassified calls using traditional telephone networks via one high-end office desktop phone. The Sectera vIPer Phone is a secure communication product manufactured by General Dynamics C4 Systems, a business unit of General Dynamics.

"The certification makes the vIPer Phone with PSTN Connect a cost-effective solution as users will no longer have support and maintenance of their legacy Secure Telephone Units or STU-IIIs," said John Cole, vice president of Information Assurance for General Dynamics C4 Systems. "PSTN and VoIP network flexibility, combined with the vIPer Phone's interoperability with the government's Secure Terminal Equipment (STE), also enables customers to easily transition to the latest technology."

Introduced in 2006, the Sectera vIPer Phone remains the only Voice over IP Phone certified by the NSA to protect voice communications classified Top Secret and below over commercial, wired VoIP networks. As military and government organizations plan for evolving technology and the replacement of end-of-life STU-III phones, General Dynamics is offering a price discount of $200 for each vIPer Phone ordered to replace a deployed STU-III or STE phone.

General Dynamics C4 Systems is a leading integrator of secure communication and information systems and technology.

General Dynamics, headquartered in Falls Church, Va., employs approximately 92,300 people worldwide. The company is a market leader in business aviation; land and expeditionary combat systems, armaments and munitions; shipbuilding and marine systems; and information systems and technologies. More information about General Dynamics is available online at www.gd.com.


04/01/2010 - Verizon Wireless' Ecosystem Development Executive to Keynote ITEXPO and Collocated 4GWE Conferences
Technology Marketing Corporation and Crossfire Media announce that Verizon Wireless’ Executive Director for Ecosystem Development, Brian Higgins, will deliver a Keynote Address to the combined audience of their 4GWE Conference and ITEXPO East 2010 in Miami. Higgins’ address takes place Thursday, January 21st, at 10:15 AM, Eastern.

This session will provide the audience with an update on the latest developments coming out of Verizon Wireless’ LTE Innovation Center, and will touch upon emerging opportunities for the Verizon Developer Community.

With more than fourteen years of wireless telecommunications experience, Brian has played a lead role in various initiatives within Verizon Wireless and its predecessor companies, including enterprise software development and support, new product implementation, nationwide in-building management, spectrum acquisition and planning, and custom solution development for enterprise and public safety.

“4GWE conference in Miami will feature extensive content discussing the differences between LTE and WiMAX, and we’re sure that Brian’s session will be of great interest to all who attend 4GWE and ITEXPO,” said Rich Tehrani, CEO and group editor-in-chief of TMC.

As Executive Director for Ecosystem Development within Verizon Wireless, Brian is responsible for managing the LTE Innovation Center and developer support for the Verizon Developer Community. Brian holds both a bachelor’s and master’s degree from Rutgers University. He has also earned an additional master’s degree from the University of Pennsylvania.

“This is the audience and the right time to engage in building the kind of infrastructure, software, services and applications that will be critical to a successful of 4G in the U.S. and globally. Verizon Wireless is committed to full collaboration as we build and prepare for the U.S. rollout of 4G networks, because we understand that our future success as a company will not be ours alone,” Higgins said.

“Verizon is a leader in the roll out of broadband wireless services and applications using LTE. The 4GWE Conference will focus on the companies driving the adoption of these services, and we are delighted to have Brian Higgins addressing the community regarding mobile broadband services and third party applications,” said Carl Ford, co-founder Crossfire Media and 4G Wireless Evolution Community Developer.

Registration for 4GWE Conference and ITEXPO remain open. The complete program for each conference is available on its Web site as well.


31/12/2009 - My WiMax Experience

I was in Las Vegas a few days ago and got to experience Mobile WiMax for the first time via the Sprint/Clearwire network that's been installed there.

My reaction. Think the best of WiFi and a MiFi all rolled into one.

Speeds were solid and I was able to make VoIP and Skype calls, including video, without any problem while seated inside my hotel's restaurant and from a moving car.

Couple of hiccups. First there is a lag time from when you first seek to connect that lasts up to a minute, after that, you'd think you were on a T1 or better as everything just flies. My sending of email via my Exchange server was rocket fast, but I did see some delays on the loading of web pages, so it appears there may be some proxying of port 80 traffic being done by Clearwire or Sprint, but I didn't test for that.

Regardless, with Clearwire/Sprint 4G in Las Vegas at my disposal, it will be one more wireless way to work and stay connected. As more new devices roll out, the uptake will also be greater. This new Overdrive from Sierra Wireless should help there.


29/12/2009 - VoIP racket busted and equipment seized

KATHMANDU: An investigation team dispatched from Metropolitan Police Crime Division raided a well-equipped underground call centre in Ravibhawan and arrested a racketeer for his involvement in flouting telecommunication laws recently.

The accused Anwar Hussein (24), who hails from Kolkata-24 Porguna, India, and his two accomplices were found to be operating VoIP (Voice over Internet Protocol) from a rented three-storey building, illegally blocking Nepal Telecom’s gateway, thus inflicting a loss of millions. While, the other accused, Bharat Lal Shrestha (27), hailing from Chaugada-3, Nuwakot, and another named Raju are at large. Raju’s details were still sketchy.

SSP Rana Bahadur Chand, in-charge, MPCD, revealed that the threesome had been using the SIM cards bearing numbers — 9807020501, 9803811605 and 9841467386 — registered in the name of Raju, who goes by his single name.
 
The police also recovered an eight-lined CDMA wireless adaptor, a Euro Tech Communication’s 32-lined capacity GSM VoIP, a GSM VoIP Gateway equipment, a UPS, a wireless broadband internet antenna, extension codes, a requester, 300 recharge cards, a laptop, a desktop, mobile phone sets and 209 Mero Mobile SIM cards, among others.

The seized properties are said to be worth over Rs 10 million. Anwar has been handed over to Metropolitan Police Range, Hanumandhoka.

What is VOIP Gateway?

Call by-passers make use of VoIP GSM Gateway to divert international rings from the official gateway. The call is then transferred to the telecom subscribers through a GSM SIM card. The ISD then displays a personal caller ID on the receiver’s gadget. VoIP has always been a headache for telecom service providers in the country. As per the Telecommunications Act, 2053, any person convicted of posing threat to telecommunications systems and service can face a fine equal to the principal amount of loss caused or sentence up to five years in prison or both.

VoIP uses broadband Internet for routing phone calls, unlike conventional switching and fibre-optic alternatives.

Source:  Himalayan Times


29/12/2009 - CableVision WiFi Is Really Working

From the earliest of days of public WiFi I have always felt the biggest players that would benefit from it were the cable operators. Seems I was right as Cablevision is proving how in the contiguous areas around New York City that their WiFi cloud is attracting users. And, they are all their already existing customers as Om Malik points out at GigaOm.

By continuing to serve their customers outside of the home, Cablevision has extended their connection and kept the customers online. They are using Cablevision service and over time will have a mobile phone running some type of mobile VoIP and I predict mobile video as long as the user is the CableVision customer. Once they have reached a certain point of saturation and predictable usage levels by their customers, my feeling is CableVision will then open the network up to day pass type roamers who find themselves in the CableVision footprint.

This is a lesson that others like Comcast should look at. Deploying WiFi right is far less expensive than 4G and can go just about anywhere there's IP connectivity. No expensive spectrum licenses, and no real challenges on where to build the towers. What's more, just about every PC and smartphone has WiFi now, so the addressable audience is already there, as there is no need for anything new. Lastly, consumer behavior is such that the market is already used to using WiFi, so the leap to use it in public is not that far.

When the book is written on why pubic WiFi failed, CableVision won't be including, as for them, it will already be a rip, roarin' success.


25/12/2009 - Are You Buying More Than You Need?

Gizmodo has a very interesting piece today about consumer Internet connectivity in the USA from the major providers. In the post they point out how the broadband providers are overselling higher priced services to consumer by exaggerating what kind of pipe someone needs to download, connect or use services.

First off, we're beginning to see the strands of sending party pays billing taking hold. mask it as they want to, the ISPs are slowly moving to that kind of pricing model. Secondly, what we're seeing is the tiered pricing models that have been long written about online. The heavier user of fatter pipe is going to pay more on average per month than the occasional downloader, and that's really how the pricing is built today. The fuzzy logic being applied is if you're downloading one movie, you're downloading more. Hence you should pay more.

Currently we're not seeing any hybrid models, other than with mobile Pay As You Go Data, where you pay what you consume, and if your consumption patterns change, you can pay more (or less.)

This is where bandwidth speeds and access vs. download and upload by megabyte pricing is out of whack. As more and more moves to the cloud, consumption becomes thiner. As the ability to sideload becomes more readily available, costs to the user (and in reality the ISP) should drop as the on-net, non toll road traffic (your broadband ISP) is eliminated.

Sideloading is like FedEx, they get the data to you, but with less handling.

These broadband pricing models are flawed, but not only for the reasons Gizmodo cites, but because the whole way we are communicating now (far more cloud based, far less end point data intensive.) Yes, we're moving more data, but things like voice and even video conferencing are really small bundles compared to fat data like that which the operators move on a daily basis just to run their business. The whole model of Smart Grids and P2P technology are beginning to cross. Far more efficient ways for data to go from point a to point b are emerging. What's more, as more sits on the cloud, and as more of that is shared, there becomes less need to "download" and "upload" because the work product is sitting up there, not down here. Upload once. Work many.

When that model can be better embraced, using a toll or permission level model, then you have the right pricing schemes. Until then, we are all likely all dining at the buffet, not really getting an al a carte offering from any broadband provider.


20/12/2009 - Startup Time at IT Expo

While the holiday season getting into full swing tat we're now less than a month away from the Winter Edition of IT Expo. To me it only feels like yesterday when Rich Tehrani and his team put on one of the best telecom events they ever have in Los Angeles back in September. That event, which clearly filled the giant hole that was left when VON was shuttered and then sold by their investors, who exercised their rights to take the company away from their founder, and VoIP's fearless leader/visionary, Jeff Pulver.

Well, beyond the usual cast of characters at IT Expo this year in Miami Beach, we'll see a steady stream of additional events that will continue to show why attending is so important. I've already booked flights, hotels and am contemplating a wine dinner, if I can find a BYOB establishment. I'm looking forward to the second edition of the 4G Wireless Evolution event, hosted by VON Alum, and longtime friend, Carl Ford, as that's the future, because in all practicality, VoIP is really the here and now. Tangental to that is the M2M event that Carl is also into in a big way as well.

Another event of course is Jon Arnold's SmartGrid summit. SmartGrids will be in our changing environmental era, one of the most important topics in the new decade, so Jon's work in this area certainly has to be part of the knowledge base in that transformation.--Now only if he would stop using that as his excuse for not blogging about VoIP....

But what I'm most excited about personally is the newest event that's being put on by pal Larry Lisser. It's Startup Camp. According to Larry, "over 10 startups applying to present with more on the way we hope. And as hoped, they are all quite early stage."

Larry's also collaborating very closely with "Mr. Mashup" Thomas Howe on a number of things, including a cross-over voice app contest that promises to be quite fun. Given how every Mashup is like a startup, Thomas brings keen insight to the game as well, especially from the developer's perspective.

So if you're par of a startup, this is an The IT Expo Startup Camp is really going to be, the "place to be." Knowing Larry as I do from what he did with Mobivox, literally turning the company around, and getting them on the kind of footing that led to their sale, his "startup" expertise comes from being hands on, so being a start up and applying to be one of the presenters will bring all kinds of visibility leading up to, during and after the event as Larry has put together several initiatives to expose the entrepreneurs behind them by profiling online, having them speak and also of course network at the event. Much like DEMO or GigaOm's LaunchPad, not every applicant makes it to the stage, but the five selected startups will clearly have the most visibility, including a free 'table' on the ITExpo show floor during the week. These five presenting startups will be announced by January 6th so time is running down. So if you're part of a true startup, now's the time to make your call and take action:

http://scte.wikidot.com/registration

Additionally here is the micro-site as part of the the TMC site

http://www.tmcnet.com/voip/conference/east-10/attendees/e10-startupcamp-telephony.htm


20/12/2009 - Morgan Stanley's Mobile Internet Report

The latest edition of the the annual Mobile Internet Report, from Morgan Stanley, is a must read if you make a living in mobile. I spent a few hours flipping through the decks that comprise the report and remain just amazed at the level of detail, research and on the mark insight their team has put forth yet again.

I'm fairly sure most of the more serious VC's and Angel investors will be using this as a barometer of where to put their money, at least over the first half of 2010.


20/12/2009 - ITSPA Winners
Over in the UK, the ITSPA announced their annual winners at their House of Commons event.

17/12/2009 - Turn Your iPod Touch into a Mobile with Vopium
vopium_logo.jpgvNow you can also make cheap calls and send text messages all over the world from your iPod Touch! Simply visit get.vopium.com from your iPod or download Vopium to your PC or Mac from iTunes.

Vopium is a free application installed on your iPod Touch (2nd generation) allowing you to turn it into a mobile phone. When your iPod is connected to WiFi, you can make calls and send text messages over the internet using your normal mobile number. You do not pay any charges to your mobile operator. You only pay Vopium's low international call rates. You can obviously also use your iPod to make national calls. Just remember that you need to acquire a Microphone adapter to make calls.

When people call or text you back, you will receive the call and text message on your regular mobile phone. Thereby you are sure to always receive the call and text, even when you are not connected to WiFi

Instant messaging, integrated with MSN, Skype, Gtalk, Yahoo, AIM, ICQ and Twitter, will be added soon! We are doing the final round of testing and are eager to share it with you guys.

Needless to say this new version obviously also works on your iPhone.


17/12/2009 - Nimbuzz Launches High Quality VoIP calls on Android
nimbuzz-logo.png="alt=Nimbuzz-Logo.png"Nimbuzz launches VoIP on Android, complementing its multi award-winning instant messaging and social network aggregation service. The announcement by Nimbuzz represents the culmination of a rapid advance in the development of the Nimbuzz for Android application, launched earlier this year and available free from the Android Marketplace & Nimbuzz.com.

Utilizing Global IP Solutions’ VoiceEngine Mobile, Nimbuzz will now deliver high quality VoIP calls from Nimbuzz on Android, as well as calls over Skype, Google, Yahoo! and Windows Live Messenger, providing users with a complete communications and messaging service via the new Nimbuzz application.

Nimbuzz’ free to download, free to use application launched in May 2008, and already enables millions of users worldwide to enjoy free calls and instant messaging with friends across their own network and favourite online social communities (Skype, Windows Live Messenger, Yahoo! Messenger, ICQ, Google Talk, AIM, Facebook , MySpace, Gadu Gadu and others).

Nimbuzz technology has pioneered next generation mobile calling, with over 300 million Nimbuzz calls already made each year. In a recent survey, 69% of Nimbuzz users said they expect to use mobile VoIP calling more in the coming 12 months.

The announcement comes at a time of phenomenal growth for Nimbuzz; having passed the 13 million registration milestone just last week, Nimbuzz now enjoys a current growth rate of over a million new registrations each month (that’s a new Nimbuzz user every 3 seconds!), an active user base of over 30% and an international user footprint of 220 countries, covering every corner of the globe.


17/12/2009 - Introducing the VoIP Supply Reclaim Program
VoIP Supply announces the launch of their Reclaim VoIP equipment buyback program. Under the Reclaim program, companies and individuals can sell their used or excess VoIP equipment to VoIP Supply in return for store credit or direct payout.

The Reclaim program was designed based on VoIP Supply’s roots in IT asset management and experience in the supply of VoIP equipment. Through Reclaim, sellers undertake an easy four step process to receive fair market value for their equipment allowing them to receive back a portion of their initial investment in this equipment.

“Spending has increased this year as the economy continues to improve, but this spending is still very tight” stated Benjamin Sayers, CEO of VoIP Supply LLC. “Reclaim is a perfect vehicle for those with restricted budgets to recapitalize existing equipment assets in order to increase their overall budget available for new technology investments.”

Reclaim also provides companies currently utilizing VoIP with a more affordable way to upgrade to the latest in VoIP technology.

“New technologies such as HD (High Definition) voice can be a tough sell for companies that just purchased new handsets a year or two ago,’ stated Garrett Smith Director of Marketing and Business Development at VoIP Supply, LLC. “These companies certainly realize the value in utilizing new technologies like HD voice, but are faced with budgetary limitations. With Reclaim these companies can lessen the blow of upgrading to these new technologies by reclaiming some of their initial investment in their legacy equipment and putting it towards the cost of newer offerings.”

In addition to new capital for technology investments and more affordable upgrades, many sellers will also benefit from the ability to properly dispose of their legacy or excess equipment.

Every year billions of dollars worth of perfectly acceptable and operational equipment sits idle in a storage room or closet leaving many with financial, environmental and security liabilities. Reclaim allows companies to properly recycle this excess or legacy equipment, preventing e-waste and putting the equipment to good use.

Check out more information about VoIP Supply’s Reclaim VoIP equipment buyback program.


16/12/2009 - HotSpots Are Hot

Let's face it, the idea of WiFi by the major mobile operators in the USA has been more trial and error, or when they chose to explore it, for the most part it was more like seeing someone dip their toes in the water in the past, as in reality only T-Mobile and to some extent, AT&T even played in the WiFi world with any real skin in the game.

Sprint, whose network folks operated a WiFi network in some airports (now part of Boingo) and AT&T, up until the Wayport snatch and grab, really was using WiFi more as a way to sell wholesale data capacity, than including it in their so called Wireless strategy. T-Mobile, long the leader in the WiFi game of the majors, pretty much walked away from their key access deal with Starbucks, in exchange moving their in ground network capacity over to their new 3G play. That left Verizon Wireless, which had the foresight some years back to stop parent Verizon from deploying hotspots in phone booths in New York City and elsewhere, when the wireline side of the house wanted to make WiFi access easy, as a benefit to their DSL customers, thereby offering something different than their competitors, the cable companies, Cablevision and Time Warner.

Ironically, Cablevision is mopping up the floor with Verizon in their backyard, and their WiFi play is showing why the cable guys are winning the wireline customer race, and creating their own mobile world at the same time. While Verizon initially viewed WiFi as a stunt from their land based competitor, history is starting to show that it was anything but a stunt, but a core plan by the cable giant to begin offering phone service over WiFi at some point in the future, but more than that, it means their customers have a single network to play on. A concept AT&T is chasing, but on a far larger level

So after all this mucking about, came the thaw, as somehow, as mobile broadband uptake started to outrun capacity, the mobile folks realized that WiFi was their savior. The first real snowcap to melt was in reality the Starbucks deal with AT&T, followed by AT&T's Wayport purchase. Then came the big ice flow, as Verizon began overall to start to bundle in WiFi for FIOS and other broadband customers.

This has all led up to this week's moves by Verizon and AT&T, both of whom seem to be in a race to get traffic off of their 3G networks and onto other networks.

Verizon's News for their mobile customers

AT&T's Move with McDonalds

For fast food lovers, now you can get WiFi for free with your burger and fries, plus linger around McDonalds. This is a huge boon to the road warrior because now between Starbucks and McDonalds, you can pretty much find WiFi all across America. Toss in a Boingo or Boingo Mobile account, and all the hotspots you'll ever need, pretty much become yours to connect to.

So, it makes you wonder, why the mobile operators never embraced WiFi until they needed it. Just think how much farther ahead WiFi would have been with just some plain old common sense on their part, instead of protectionist practices, that only ended up costing everyone more money.


16/12/2009 - FlexNetwork - Bandwidth.com’s All-IP, Nationwide Voice Network
Bandwidth.com announces the general availability of wholesale voice origination on the FlexNetwork– its nationwide, all-IP voice network. The FlexNetwork is quickly becoming the network of choice for Voice 2.0 innovators because it features the latest IP voice technology, full geographic redundancy for mission-critical applications, and an API that allows companies to integrate into the FlexNetwork’s number management system. Additionally, Bandwidth.com works with FlexNetwork customers to expose new functionality, such as SMS capability, that allows Voice 2.0 application providers to enhance their offerings to customers.

Services such as Voxeo, Ifbyphone, OnState & Yext have been early adopters of the FlexNetwork as nationwide rate-centers have come on-line over the past year. In fact, the network is already on pace to deliver almost 4 billion minutes of voice service in 2009, with well over 1 million phone numbers. Here are real-world examples of innovative applications that are using the FlexNetwork today: “Ifbyphone’s mission is simple: we automated phone calls,” said Irv Shapiro, CEO of Ifbyphone. “With our platform, customers can route and track inbound calls, automate outbound calls, and create complete IVR experiences - all from an easy, web based portal. The FlexNetwork is a low-cost, flexible network that allows us to focus on our application platform.”

Bandwidth.com’s FlexNetwork is now generally available for wholesale voice origination and termination across the US. More information at http://flexnetwork.com or by calling the FlexNetwork team at 866-578-8999. See more about these Voice 2.0 innovators at Bandwidth.com’s blog, http://www.bandwidth.com/blog.

FlexNetwork Technical Specifications and Features:
  • Protocols: SIP
  • Currently Supported Codecs: - G.711u, G.729a
  • Tested Codecs: - G.726 IP, G.726 AA12, G 723.1, G.723.1a, G.711a, G.729a, iLBC
  • Nationwide Coverage: SIP Trunking, Origination/Termination
  • Latest Sonus Networks Hardware
  • Separate signaling and audio facilities for reliability and flexibility
  • Built for VoIP; not burdened with legacy traffic

15/12/2009 - VoIP Options for Small Businesses

VoIP has been around for several years in various forms, but is now extremely popular amongst both business and home users as broadband speeds have increased and VoIP has become widely used.

It is not just larger businesses that can benefit from VoIP services, as there are many companies and operators who cater specifically to the requirements of small and medium enterprises. If you want to switch your entire telephone system over to VoIP you can choose a full package from a variety of sources.


12/12/2009 - Short Takes on VoIP

Rumors have Texas based VoIP provider iCall being bought by Apple.

A new VoIP service that works with mobiles including Nokias, Windows Mobile and Blackberry is out. It's named Spokn.

The Google Phone is sounding more and more real everyday.


11/12/2009 - Requestec Provides Bell Mobility with 3G Mobile Video Calling App for Facebook

Requestec
, an Adobe Flash-to-SIP telephony provider, announced their key involvement in the release of Bell Mobility’s, Bell Video Call application built on the Facebook platform.

The application allows Facebook users to visit the profile page of a Bell subscriber that has added the application and click on their Bell Video Call tab. From here, calls can be made from anywhere in the world to the Bell subscriber’s HSPA Video Calling handset; all at no cost to the caller.

The company claims it’s the first video calling application in North America that is fully integrated into Facebook.

10/12/2009 - FCC plans to formalize Internet rules on net neutrality draw fire
The Internet has long adhered to one basic principle: Nobody's in charge. That hallmark owes to the Internet's grand design. It's basically a global confederation of unrelated computers, making it impervious to hurricanes, earthquakes and other disasters. Hackers regularly attack, but can't shut it down. Governments, try as they might, also can't control it. That doesn't mean the Internet is meddle-proof.

Its Achilles' heel: Internet service providers, or ISPs. They control the on-off ramps used by millions to enter and exit the World Wide Web each day. Access is typically provided by phone and cable TV companies, via upgraded phone lines and high-speed cable-TV modems.

Currently, the only thing stopping ISPs from abusing their control are four "Internet principles" – voluntary guidelines, which are subject to interpretation.

Now, the Federal Communications Commission wants to turn those guidelines into hard rules and extend them to wireless, and that's creating a heated debate across the USA about "net neutrality" – the idea that all Internet service providers should treat all traffic on their networks the same.

The goal: to preserve the Internet as a free and open communications platform that's open to all but controlled by none. That was the original goal of the Internet's creators more than 40 years ago.

Click Here to Continue Reading


10/12/2009 - VocalTec Acquires Outsmart

VocalTec, a provider of carrier-class multimedia and voice-over-IP solutions, announced that it has acquired substantially all of the assets of Outsmart, a provider of telecommunications convergence solutions.

The Outsmart assets acquired by VocalTec included Outsmart's technology and intellectual property, as well as its primary customer and partner contracts. The company says the engagement by VocalTec of certain Outsmart personnel “is intended to enable the continued development and support and an uninterrupted transition to all Outsmart customers and partners.”


10/12/2009 - AT&T Mobile/Wireless - In Spin Control Mode

Let's face it, AT&T made an error two years ago and miscalculated what the iPhone would mean. I don't mean that people inside AT&T didn't know what would happen. They did. Executives inside the mobile division expressed that it would take at least seven billion dollars to double the capacity of their aging mobile network. Now, AT&T has begun the spin control because their network is not keeping up with demand. This has zero to do with technology. It has to do with greed.

When the original AT&T sold it's mobile network to Cingular, those AT&T cities/markets were already well on their way to 3G and in a dead heat vs. Verizon and Sprint for a real next generation network. It was the rest of Cingular that wasn't. Who owned Cingular? Bell South and Southwestern Bell, two RBOCs that were run like old line telcos, with the occasional flash of "we're gearing up for the next ....." type of statements. Both covered large parts of the USA, but other than a few sacred cows, like Houston, Dallas, Miami and Atlanta, for the most part, the territory they covered could care less about the wireless data boom that was coming. Or so they thought. Their mockery of recognizing the digital divide is outrageous. Instead of saying, let's do what's best, and take the short term hit, by building out a real 3G network, with enough capacity to handle growth everywhere, the chose instead to pick pockets of market areas, and even there, the missed.

The revelation about San Francisco is only shocking if you never tried to get anything done in that city. Government moves like molasses. Planning takes years. AT&T could have leveraged the idea of WiFi very quickly in SF, but instead was more concerned about selling old style 1.0 era DSL. Instead if installing fiber as Verizon is doing across their footprint, AT&T developed the next generation of long range DSL, named it uVerse and are trying to fight the cable companies on one front, while doing their best to battle Verizon Wireless on another. How could the AT&T veterans from PacBell not know how long it would take to wade through all the red tape to get better locations for bigger and faster cell sites? How could the AT&T engineers not realize that backhaul was going to be an issue, when companies like Firetide have been screaming that story at them and the rest of the tech world for a few years now. How can they as a company, who buys from Cisco and other giants in the technology plumbing business, not understand that they were going to have a capacity issue? They did and they went into self denial mode.

These spin control statements at investor conferences are designed to shore up the confidence of the investors, and the analysts. But when you read between the lines you can clearly see that they royally screwed up. Misjudged the market by a country mile and are now asking their customers to pay for their mistakes.

What I don't understand is this though. Why can other nation's operators who are all offered the same equipment, software, hardware, infrastructure components, and so forth, all build a working network without the hassles and AT&T can't in the same number of years? To me, the answer is simple. As AT&T has rolled itself back into what it was before, one giant phone company, the vision of break up, divestiture and the future was erased. Instead of rabid competition, we have a limited choice of options. It's time for the FCC to step in and become the playing field leveler. Take some things away from AT&T, create a hotbed of competition, and open up the airwaves. Start by trimming their lobbying efforts. Then, hold them accountable for their intentional misdeeds. Lastly, give more power to those rising, by fostering a climate of change.

By the way. The same decision makers calling the big shots for wireless, are those same folks who stopped bringing you CallVantage.....maybe not in name, but in culture, inside the company upbringing and philosophy.


06/12/2009 - Being Quoted More and More

As many of you know, I end up being quoted quite a bit about VOIP, leading the life of a tech savvy road warrior and even sometimes about business travel in general. What you may not know is that I also get cited regularly on business and marketing related matters, and usually they are about others. Well in reflecting back it's great to see all this third party advocacy work for others hasn't gone unnoticed. A quick ego-search of Amazon for my name via their own Firefox add-on search engine shows I've been quoted or my work recognized in a few books, most of which are on the art of management and some new form of business or marketing communications:

The Power of Slow

Strategies and Tools for Corporate Blogging

Word of Mouth Advertising Online and Off

The New Influencers

These three examples are a nice medley of my life. A life that has taken many twists and turns along the way. I've gone from junior high school student to sports team executive (1974-1988) literally overnight (okay so my first job was in the mail room stuffing envelopes with tickets and press releases) then to a role as a Marketing Director and Corporate Account Executive (1988), to Integrated Marketing Agency(1989-91) Account Manager, before jumping to the dark side of corporate branded sports marketing (1991-92) and then starting my own agency (1992-present.) In that time I've also run both a charity driven sports team and their related events, staged events, served on boards of directors, ran sport leagues (amateur), been named the registrar for a region of a national sports governing body at the tender age of 20 (still an unduplicated feat nearly 30 years later) served on local governmental commissions, run national sports development camps, organized statewide athletic competitions, and oh yes, I even flashmobbed/hijacked a property for my wedding in 2007 (ahh... the things we do for love.)

So it's time to say thanks to those who made this possible in some sort of chronological order:

My parents, who brought me into this world, and left too soon.

Mrs. Friedman (my 9th grade journalism teacher and faculty sponsor of the Wilson Jr. High School newspaper) who provided me my first opportunity to publicly express my passions and gave me the opportunity to think beyond the walls of a school

Ed Tepper, John Perri, Dave Natale and Joey Primavera-all of whom helped give me my first real job in sports at the age of 14

Marcia Rossi who drove me home at the age of 14 so I could have that first job in sports (and of course my first "older woman" crush)

Sy Roseman (now deceased) who promoted me from the mail room to the PR department of the Philadelphia Wings and took over as my ride home, and then as my mentor in journalism and PR

Carm Collins, Larry Lloyd, John Grant, Jimmy Wasson, Bobby Allen, Jack Bionda, Ted Peters, John Linehan, Ron Ryan, Jimmy Hinkson and all of the Philadelphia Wings of 1974-75 who made up what we called our own "Boys of Summer."

Rob Tannenbaum, Don McKee and Bill Fleishman for being the first three reporters to ever ask me questions, and to use my answers as background. It was you three who let me learn how to get quoted the right way.

Aaron Siegel, Ken Gesner (now deceased) and Jim Shute for having the idea to promote youth hockey which led to my being hired to work for the Philadelphia Flyers-Hockey Central

To all the people who touched my life in the 13 years with the Flyers and Hockey Central including Mary Shute, Joan Schofield, Leon Friedrich and the rest from the Flyers and Spectrum/Spectacor organizations. There are too many to mention, but the late Pat Shuck, Ernie Thompson, Steve Flynn, Terry McKinney, Linda Sorens, Lindy Snider, Craig Snider, Tina Snider, Ed Snider, Pat Croce, Ivan Schlictman, Ed Rubenstein, Robert Butera, Delores McDermott, Ileen Forcine, Bobby Clarke, Mike Keenan, the late Fred Shero, Joe and Jimmy Watson, Paul Holmgren, E.J. Maguire, Ted Sator, the late Peter Zezel, Steve Coates, and all the fantastic players, trainers and colleagues who made up such a great organization and always will. It was Keenan who drilled me in the art of perfect practice makes perfect, and in so many other ways. And it was Croce who was the living example of "no pain, no gain."

Ron DeGregorio, who shared his concept of the Mini One on One and let me create something like it in Philadelphia, called the Pepsi Shootout. It was my first sponsorship and one that you helped make possible.

Scott "The Shot" Chamness (sadly deceased at too young an age) for your being the best "student" I ever had. You gave great quote and were deserving of every accolade you ever received.

Mike Richter like Scott you were an amazing student of getting quoted and working with the media as a high school athlete. Your poise on and off the ice was never duplicated. I only regret was that your dad, like mine, never got to see how nicely you grew up.

Don Anderson, Jack Hunt, Andy Richards and Jim Cunningham, four dedicated hockey volunteers who trusted me to deliver the Flyers Cup to them and for their leagues despite all their skeptical perspectives and doubts. I guess now almost 30 years later you know I was right. And to Ed Golden who first suggested the idea from your cave of an office in the soon to be departed Spectrum.

The Late Walter Yaciuk, who as Chief Coach of USA Hockey always looked for what made people tick, and taught me about the importance of transparency because he was always looking beneath what the surface for the obvious

Former Philadelphia Flyers President Jay Snider who had the confidence and vision to assign me special projects, and of course his then executive assistant, Eleanore Seeds who often times made sure Jay knew just what I was really up to.

Donn Patton, who rescued me from a life of only PR and got me involved in business management and operations while with the Flyers

John A. Gardner, Andi Poch, Armando Fitz and Carol Healy, who in 1987 heard a crazy idea to have a bunch of celebrities take the ice to play hockey against a bunch of retired heroes of hockey, and for helping me sell out the Spectrum in 1988. In those few years together Andi and John both taught me more about selling than I ever could have learned in any sales driven culture

Doug Scharfberg, Joe Mederos who were the first ad executive and copywriter I ever had the good fortune to learn from and work with.

Pete Silverman, Pete Huver, Mike Finnochiero and Mike Rubin, all TV veterans who taught me more about sponsored broadcast properties, TV production, broadcasting and even what not to do in front of the camera

Andy Beck and his late father, Sidney Shlenker, along with Walter Richards for all teaching me more in a year about the business of entertainment than one would could learn in a lifetime.

Tony Loiacono, his wife Lori and their four great children who have been family to me since 1987 and always will be.

All the actors, hockey legends and Olympic greats who played for 1987 to 1998 on the Celebrity All Star Hockey Team. Every game was a startup and we raised over $6 million for charity. Not a bad record for a team without a coach (unless you count "Frazier" as that)

Jim Shea, James Marra, Dr. Michael Jackson all professors and friends at Temple University for helping a 29 year old "drop in" return to school by making sure I finished my degree. Yes. I am still making up those cuts for Dr. Marra.

Jackie Lapin (and all her team at now shuttered Lapin East/West) who for me were the best agency I ever employed and how as a team we did amazing things over and over again. If I ever was to have a big sister, I'd want her to be you.

Jim Curl for being about the best event producer/creator I ever worked with and for being one of the best people I could ever drink wine with.

Doug Kaplan-for the introductions to some winemakers who have become real friends and for that dinner in 1990 at your parents house that led to meeting Jim Clendenen, which in turn led to Doug Margerum and Bob Lindquist becoming friends, whose bottles and wine now mark my 2007 wedding in a way that is very special.

Marshall Gobuty for believing me that some PR people really can do a good job for him (over and over again)

Ken Rutkowski, for taking me from pitch person to broadcast journalist and now 11 years later still being there with me.

Bob Cox-My first ever technology client

Sylvain Fadat, winemaker, wedding planner and all around extended family member. How can I say more than thanks for letting my wife to be and I take over your winery, vineyard, house and life for one more magical day in my life.

Rick Caras who has been like the big brother I've never had...and who has given me business wisdom that I always apply

David Abella, master chef, friend and in many ways, a living example of perfect practice makes perfect.

Ray McKewon who gave me the opportunity to make his company the IPO of the year in 2003 and for teaching me more about the concept of tuition in life.

Martin Geddes for the lead into Nokia in 2004 and to all the great folks there who trusted me to develop, guide and direct the Nokia Blogger Relations program

Om Malik, who still to this day epitomizes what a real blogging journalist should be.

To the staff of the hotel of my "wedding" hijack. Thanks for everything, and don't change any of your work habits. They're just right.

To all my former clients, current clients and past and present team (you all know who you are) for the time, insight and opportunity to serve and service, with some of the brightest minds around, and all of whom share the desire to be more today than they were yesterday.

And lastly, to my Wife, Helene, who gives me all the reason to want to be who I am and to continue to strive for all that I will be.

You see, lessons learned along the way, make it all possible for me to say, what I can today!

Never forget your friends, mentors and teachers. They are all what makes you who you are and why you can be quoted.


06/12/2009 - The Google Phone

Let's try to clear up the rumor that a Google Phone that reportedly is coming out in January. That is if you can believe any blog that tells you its a rumor.

First of, one has to expect that the phone would not be for the traditional mobile network. Honestly if I was Google I'd build the phone for the only operating 4G network in the USA, Clearwire because from the start Clearwire (ex Xoom) executives has been saying the want a different experience in VoIP and that experience wasn't Skype.

Second Google is an investor in the Clearwire venture, which makes me think the phone won't be made by HTC, but instead will be built by partner, Motorola. But Google has more than money to put into Clearwire, something that was made clear after Google didn't put hard cash into the recent Clearwire fund raising.

The reason I think that Google would be playing first with Clearwire over the usual 3G networks has to do more with not competing with the iPhone or it's own "Android" phones with the carriers. While the Google Phone would likely carry lots of Android like qualities, when you link up Android and Chrome as Sergey Brin alluded to, you can see another reason why the Clearwire 4G network makes more sense.

One other piece of the puzzle is the combined capabilities of GoogleTalk/GoogleVoice/Gizmo5 capabilities. As you keep looking at the pieces Google has been assembling, they all have open at their core, using XMPP and SIP based protocols.

One last thing, just as Apple was all about the software/hardware experience with the iPhone due to their approach called "Radical Integration" Google's experience is all about the Network and the cloud. To operate effectively, the "cloud" needs a speedy network, one that is not bogged down by legacy voice traffic and legacy voice thinking. Of the four USA networks, the only carrier that thinks network first, in Sprint, and Sprint, like Motorola, Comcast and Google, is also a backer of Clearwire.

To me the picture of the Google Phone is really Clear.


03/12/2009 - Say Hello To The Skype Pipe

Skype for SIP is now live and in my view Skype just created a massive pipe into the corporate market.

While some may immediately want to draw unfair comparisons to SIP Trunking, I'd dubbed this the "Skype Pipe" as in all reality now Skype has the pipe into the business phone market that have for years been off limits to them.

While the pricing per channel may seem on the surface high, in the end it's going to pencil out to be on par, as more Skype for SIP gets deployed.

Other viewpoints out there include Tom Keating and ZDNet.


02/12/2009 - VoX Communications Launches Unlimited Windows Mobile Smartphone with Mobile VoIP Services Over Major Wireless Network
logo_VOXlogo_400.jpg VoX Communications has become the first carrier to deploy a mobile VoIP unlimited data and voice phone in the U.S.

Pervasip's Chief Information Officer, Mark Richards, noted, "We have been working on perfecting this technology for over 12 months and our VoIP is now an integrated component of the operating system of the HTC Touch Pro 2 mobile phone. We are not merely an application running on the top of the phone, like some other VoIP providers. We are native to the phone so that the user cannot tell he is making a VoIP call. This advanced technology that utilizes low cost packet-switching over GSM cell phone towers nationwide, allows us to offer unlimited data and voice service on the Touch Pro 2 for only $69.95 a month. We believe the Touch Pro 2 is a brilliant device and that our service offering is the best one available. We are selling the service, prepaid on a credit card, on a month-to-month basis. We do not believe we need to lock up consumers in one or two year contracts, because they will realize that we have the best cost-to-value service available. We expect to launch other mobile products within 60 days. We are very pleased that VoX has finally transitioned from a wholesale landline VoIP provider into 'The Voice of Mobile Broadband.' We already have substantial demand for this product."

Richards continued, "This development effort has been very complex and it is nice to see the hard work from our technology team finally coming to fruition. The technology is high grade VoIP over the GSM data network, a very difficult technological achievement. In addition to our world-class technology team, we are pleased to acknowledge the significant contributions of Anderson Taylor, who has provided the software client application for the VoX Windows Mobile phone. The Touch Pro 2 and our service is immediately available to order from the VoX website at http://www.voxcorp.net."


02/12/2009 - Skype Expands Skype for SIP Beta Program
Skype is opening up the Skype for SIP beta program to allow businesses of all sizes to utilize Skype for SIP with their existing SIP-based PBX or Unified Communications systems. By using Skype for SIP, companies can save money on calls around the world, while also changing how customers globally reach them.

A company’s IT administrator just creates and registers a Skype Business Control Panel for the organization and then follows the instructions to configure Skype for SIP to work with its existing SIP-enabled communications system. This Web-based tool allows a company to control its Skype usage from a single point and enables centralized billing, easy allocation of Skype Credit, subscriptions and online numbers to users, as well as reporting about both usage and spending. Furthermore, it gives companies the ability to manage internal employee accounts, including who uses Skype and who doesn’t and what features they can use.

Key Features

Skype for SIP beta enables businesses with interoperable PBXs to:
  • Place calls to landlines and mobile phones worldwide from any device connected to a SIP-enabled PBX or UC systems via Skype;
  • Receive and manage inbound calls from Skype users worldwide on SIP-enabled PBXs by either connecting the company Web site to the PBX via Skype click-to-call buttons or purchasing online Skype numbers; and
  • Manage Skype calls using existing PBX or UC system features, such as call routing, conferencing, phone menus and voicemail; no additional downloads or training required.
Pricing and Availability

Companies using Skype for SIP must purchase a monthly channel subscription from Skype based on the number of concurrent calls being made or received. Each channel allows for one inbound or one outbound call at any given time. Incoming Skype calls to the SIP-enabled PBX or UC system are free of charge to the Skype user. Calls to landlines and mobiles made using Skype for SIP are billed at Skype’s standard per-minute calling rates (a connection fee may apply).

As part of the Skype for SIP open beta program, Skype has created a low introductory price for the monthly channel subscription of just €4.95 / $6.95 per channel.


01/12/2009 - ViaTalk Connects Kids With Santa This Holiday Season
ViaTalk is allowing children across the country to connect to Santa free of charge this holiday season via telephone, and directly deliver their Christmas wish list to the big guy and his helpers at the north pole (that's you mom and dad!). Additionally, one lucky child will be selected at random to have their wish list granted for free courtesy of ViaTalk, a $300 in value!

To connect your child to the north pole, simply enter on the site the number you will be calling from and your e-mail address. After your child calls, a recording of their wish list will be delivered to your e-mail in-box for you to listen to at your convenience.

The parents of one lucky child will be contacted on Dec. 20th, 2009, and will receive a $300 Amazon.com gift card to help make their child's holiday wishes come true this holiday season.

This free service is available nationwide to customers and non-customers alike, simply by signing up at http://santa.viatalk.com, so be sure to tell your friends and family!

Current ViaTalk customers can access the north pole directly by clicking on Santa himself in their account control panel. Happy Holidays from the entire ViaTalk team!


27/11/2009 - Whose MiFi is It?

Novatel Wireless pioneered the concept of the MiFi, introducing it for the first time at CES in January, 2009.

Huawei, the Chinese telecom giant, a year earlier had introduced a similar product idea, but it was Novatel who pushed the idea of MiFi to the limits, and pretty much built the market for PocketSpots as I like to call them.

On my last trip to London, I couldn't help but wonder who owns the trademark, as I saw the advertisements for Three's own Pocketspots, called MiFi's which are made not by Novatel, but by Huawei.

I went so far as to read the store poster in the window of the Three shop near Regent Street and saw that Three was claiming trademark for the term MiFi in the UK which Novatel Wireless has in the USA, but may not have in the UK.

FWIW, the current MiFi deal from Three is not a bad deal at all, if you are a resident or frequent visitor to the UK. Packaged up with Pay as you go data, without a dongle. That means your laptop, iPhone, Nokia E or N series device or even an Android with WiFi is ready to connect. In my case, an iPod touch and a MiFi is a great way to stay connected and make calls via client Truphone or Skype.

Here in the USA a MiFi and AT&T's new plan is also one to take a good look at if you need lightweight data access wherever you may be. While the pricing isn't as good as we see in the UK, the concept is worthwhile for the occasional user.


27/11/2009 - Sponsored WiFi Access, Sending Party Pays and The Future Of Media

We continue to see more of what I am calling the sponsored model of public WiFi. After all the municipal models failed, with city and county governments in many places buying into a very flawed model that was heavily overplayed by Earthlink and a group of advisors to cities, plus an over dependence on a previously failed approach to technology, mesh networking. Metricom had failed with that, with a service called Ricochet in the late 90's and early 2000s.

For some time I have felt that the whole concept of "MuniWireless" is wrong, and that what we really have the need for is a concept I have shared with Ms. MuniWireless, Esme Vos, some time ago. That concept is "Public Wireless" and is based upon the concept of WiFi being available, regardless of who pays for the access pipe and connectivity.

We saw Google work with Boingo, JiWire and other members of the WiFi ecosystem join hands and provide "sponsored" WiFi at airports. We have seen the subsidized model at airports, where some of the passenger facility charges are used to underwrite the services availability, and in the sky via GoGo and Google, while others have experimented (and failed) with ad supported access. Recently, CableVision launched free WiFi in MacArthur Airport in Long Island.

This is one more example of the "sponsored" model, but goes a step further, as Cablevision, being the local cable company in the market gets to leverage and take a major lead in mind share over the the local incumbent telco, Verizon, which for many years has opposed the concept of both WiFi, largely due to Verizon Wireless protectionist like thinking that killed good ideas such as turning New York City phone booths into WiFi hot spots and their own territorial mindset in prior eras. Now, Verizon and Verizon Wireless, recognizing that 3G and 4G just won't be here, there and everywhere are beginning to see the light and are very gingerly embracing WiFi, starting first with providing their high speed landline customers with roaming access via Boingo, which is one more example of "sponsored" access.

All this points to the model of "sponsored" or third party paid access, whereby the consumer or business user is granted access by a third party who pays the bill for access. This is the first step towards what pal Martin Geddes once elaborated to me over a dinner in London early in 2008, where he clearly explained the model of "sending party pays" to me. By that, the access is provided to or paid for by the receiver, but the data being sent to them is much like a letter, where the party "sending the letter" pays for the postage. This means all the content sites will eventually either need to be advertiser supported (which is why Google bought AdMob) or charge enough for the content to be delivered using the HBO premium content model where the receiver pays "extra" over their basic service costs.

By being the "sponsor" companies like Google, Cablevision and others use the perceived concept of "free" WiFi as their way to build market share, mind share and dress it all up at being "good for you." It speaks to reputation, but what it really is all about is the subtle takeaway from the territory the incumbent landline telcos have owned, and through their own protectionist moves over time, gave away to the cable operators what they could have easily owned and operated. What they gave away was the access to the wired grid that now connects to the WiFi world in both private and public places. This philosophy was largely spawned by their high income producing mobile subsidiaries, or sister companies, which argued against WiFi as they needed to protect their investment in 3G spectrum, a commodity that is now running out (just ask any iPhone user in New York or San Francisco) who can't do on their iPhone what someone can do in Naples, Florida, where the bandwidth is less precious. Instead, the telcos stood by in idle as the cable operators used their in ground fiber to pretty much win the connection to the home business, and are now racing to not lose the small business segment to the same sprawling giants, as just about every major market MSO (multiple system operator) in cable has begun to target the @Work market, selling data, voice and of course cable TV to them. Already in Las Vegas Cox Communications has won the bulk of the casino hotel business, and Covad is winning the business market with their WiMax like solution. Cheetah Wireless (whom I am a small shareholder in) is gaining customers at the street level using a paid model, leaving Emabrq wondering what's left, as former parent Sprint and Clearwire goes in to the market heavily with 4G Mobile WiMax coverage.

My prediction is that "Public Wireless" really takes hold, not from the telcos, or even the cable companies, but from the likes of Google, who understand how to monetize "free" better than anyone, and who also have the delivery billing system in place to bill back to a "sender" the same way they can bill back a click to an advertiser. Google, will then work with their "partners" in Clearwire, not to promote 4G WiMax as the pipe, but to use real WiMax in consort with companies like Comcast, Covad and TowerStream to deliver super fast Gigabit wireless to a series of access points around the country, where it then is distributed using WiFi. This is more than a likely scenario as Google has been a pioneer in Public Sponsored WiFi access for sometime, with their Mountain View WiFi network which has been up and running for a few years, surviving the failed Earthlink, MetroFi and other third party operator networks.

By blending the "sponsored" public access model as Google has done with "sending party pays" the end user sees little or no cost. Basic services will be Web surfing, browser based content such as Flash video, email, IM and VoIP calling such as Skype to Skype, SIP ala GoogleVoice + Gizmo, personal or business SIP based video ala Skype, SightSpeed/VID, as long as they remain on net. Once a "session" goes off net, someone will have to pay the network operator-either the sender or the receiver, or both. Premium services will be iTunes downloads (and streaming), Rhapsody, Pandora and yes, YouTube, but that will be via a revenue sharing model, as by now, Google can identify easily, just what each download/stream of a YouTube video costs to host, manage and deliver. That is why Comcast today, is so anxious to buy NBC/Universal. For the content. They know the future is not so much in only the delivery of the content, but in the ownership of it, for delivery, as it gives them licensed leverage, as the delivery pipe becomes more and more commoditized.

This then goes back to sponsored access, something NBC/Universal is already doing with Hulu. NBC/Universal, like PBS, knows how to sell "sponsored" programming. Sponsored is far broader in nature than "advertiser supported" as the model usually involves more than just running an ad spot or a commercial, as it touches on more than just an "impression" but is all about being a significant part of the carrier network's universe beyond the spot, and being more intimate with the audience. Once again, Google's insight about people, learned by where they surf and what they look for (Google.com), where they go geographically via Latitude, who they call via GoogleVoice, what kind of content they watch via YouTube. Now, add all that up, and Google will be the first of all the major media companies to be able to deliver a very geo-targeted, content relevant, personalized offer that is sponsored. Marry Comcast and Google together, toss in a variety of access options (WiFi, WiMax, Mobile WiMax, Broadband) and tie together the models of sending party pays, sponsored content, sponsored access, and low cost subscriptions to access, with high speeds, and you have the future of how media is both delivered and consumed.

I say this because it is exactly how the media that is being eliminated first and second by the Internet was built also, and since we know history always repeats, all one needs to do is look at print media, magazines and newspapers, the first media to be basically put to rest by the online world. There advertisers plus subscription or pay as you go models underwrote your readership. Readers paid a subscription fee (which was supposed to cover postage or delivery) and the advertisers or a sponsor underwrote the publishing costs. The second media which is seeing erosion, is radio, which is losing audience to streamed content and personalized portable content that is streamed or downloaded. Radio required the purchase of a receiver but the delivery was ad supported, so in essence we had "sending party pays" with the receiver paying for access to both print and broadcast. The same applied to over the air television, and even to cable - pay for basic, get local TV stations. Pay for more, get the cable channels. Pay even more get the premium content. Pay even more, get the on demand content. Pay even more, have a PVR (personal video recorder) and so forth. That all leads to what Cablevision is doing, and why their move is so smart.

Cablevision is insuring connection to their customers, and only their customers first, in the metro New York area. Basically, if you're a Cablevision subscriber you can get your content anywhere their footprint is. Compare that to AT&T's uVerse which only goes to your house (and eventually to their WiFi hotspots) but not everywhere they have local loop. I fully expect that to change one day, but AT&T is so far behind and their Mobile group at odds with their WiFI group and wholesale teams that the battles there are much like what Verizon and Verizon Wireless waged earlier in the decade.

Toss in gap fillers like FON and Meraki, both of which are shared access for "community members" and all of a sudden you have access for everyone, everywhere, without the need for muniwireless. Esme Vos once shared a simple idea to make the city of San Francisco wireless. Her idea was simple. Make it a tax base item. Have the cafes, restaurants and beauty shops all offer WiFi-on one city wide network, and pretty much you would have coverage once you add in schools, libraries and business towers and office parks. The cable and telcos would sell the access, and for the most part, we would have a democratized network, where bandwidth on demand solutions would insure a steady high quality connection. Now, layer in the sponsored, paid or subscription access model and you have everyone making money, something that is far different from the failed concept of what was called Municipal Wireless which Earthlink undertook.

So, at the end of the day, when I look at the sponsored access model, I see history repeating itself once again. Only this time, the players aren't the incumbents in either telecom or media. This time its a whole new group of players.


27/11/2009 - Localphone Looks Like Gizmo and Others to Me

A company out of the UK, called LocalPhone.com has put together a cheap calling service, plus some very nifty features, largely around SMS and call forwarding, plus of course inexpensive VoIP minutes.

In reading their blog, they are offering inexpensive VoIP minutes, local numbers in many countries, with the claim of "Call Global, Pay Local."

One of the pieces of their service is a dedicated pairing service of numbers you want to call, where you assign a local number in your home country. This used to exist with a now defunct Orange County, CA company called Mint Telecom, which enabled over the border calling at really low prices. This is the kind of service that appeals to the mobile expat crowd as it enables them to make local calls to reach friends and family Internationally.

But there's another great use for this today, and it ties in to why I say, this looks like Gizmo to me.

Prior to the acquisition by Google of Gizmo, I purchased a bunch of local, in country numbers from both Gizmo and a very reliable ITSP, CallCentric.com. Using a combination of SIP DIDs from both, and my second Gizmo account, I forwarded Gizmo to Google Voice. This meant I can make a call to a local number in each of the countries I am visiting, and be connected for the price of a local call, to my GV voice mail box and return calls very easily, and inexpensively. On the other side if I wanted to, I have had my primary Gizmo number as one of my GV destinations, allowing calls to be received on the laptop softphone client or forwarded to any number. What I do however on the outbound is forward to Truphone, which handles the international calling and changes which phone number I'm using as I currently change SIMs from country to country.

Another reason they remind me of Gizmo, is they are offering a softphone of their very own. But that's where the comparison's stop as they are offering a "calling card" program as well, which provides a local number to call, and which you can then dial out to other number from.

There are lots of good features to LocalPhone.com, and if they can control fraud, they may have a nice play in the cheaper minutes game that still remains an active part of VoIP, especially via the wholesale side of the equation.


26/11/2009 - Video Conferencing On The Go

An Irish company has unveiled a very interesting multiparty video conferencing solution.

Dubbed Eplixo, the demo video clearly shows that as processors in mobile devices become more powerful, that the Dick Tracy era of the video communicator is quickly coming upon us.


25/11/2009 - Toshiba Of Canada Limited & Esnatech Enables SIP Based Collaboration for SMB Customer
Toshiba of Canada Limited releases new SIP based Meet-Me conference server for the Toshiba Strata CIX IP Communications platform

Richmond Hill, Ont., Canada (PRWEB) November 25, 2009 -- Toshiba of Canada Limited a leader in VoIP based communications & Esnatech, a leader in unified communications platforms, announced today that they have jointly launched the latest innovation in collaboration with their new SIP based WeLink Meet-Me Conference server.

WeLink Conference ServerMeet-Me conferences provide superior online meetings wherever and whenever you want. It allows organizations to maximize their meeting effectiveness. They are easy to start and to join. Users of WeLink simply notify the participants of the conference start time, the conference bridge phone number and the access code. Companies spend a tremendous amount of monthly expenditures on hosted pay as you go solutions to meet their conferencing needs. The WeLink Conference server provides SMB’s with the power of meet-me technology integrated with their existing business with no pay as you go fees.

At any given time, WeLink can support up to a 48 concurrent SIP sessions on a single system, with the ability to configure unlimited private rooms. WeLink not only provides access to instant collaboration, but it can also record the entire session and provide detailed records of what was discussed, and by whom, so that it can be shared amongst all the participants for review. This enables post session review and collaboration with specific vertical markets such as Legal and Education.

The SIP based service integrates with a customer’s existing Esnatech unified communications solution as a simple software upgrade. Users that do not have an Esnatech unified communications platform can implement the WeLink service as a standalone solution that is integrated via SIP (Session initiated protocol) to the Toshiba CIX VoIP platform. This enables full Meet-Me conference rooms for Toshiba Strata CIX users. The architecture of the WeLink platform not only allows it to work with the Strata CIX solution but it can be connected to any SIP based provider or even legacy phone systems through SIP to analog gateways. The openness of its SIP stack within WeLink enables it to work with multiple phone systems with different interfaces all at the same time. This means that an organization can setup The WeLink Meet-Me services and configure it to connect to multiple locations, delivering real-time conferencing to ALL locations.

“In today’s business environment and competitive climate businesses decisions must be made fast, regardless of the location of the players involved in the decision making. When the time needed to make these decisions is short, the WeLink Meet-Me Conferencing is just the right solution and now we have unified Meet-Me conferencing with unified communications delivering tremendous TCO in our customer’s Esnatech investment.” Davide Petramala, VP Business Development Esnatech. “Communication has come a long way in business since the traditional way to communicate effectively was to hold face-to-face meetings, regardless of the distance you had to travel. The latest Toshiba collaboration to deliver conferencing technology can change the way your business works, saving you both time and money and even contributing to a cleaner, greener planet.”

“The inherent value of on the fly group discussions regardless of physical location speaks for itself. The value of being a complete SIP based service enables any size organization to deploy conferencing with the Toshiba CIX VoIP platform as well as any infrastructure or phone system they may already have. WeLink works in any environment and delivers true collaboration amongst an organization’s distributed workforce and customers. Having the service enabled on their office phone service will increase the usage of this collaborative service and promote constructive group sessions.” Rick Wierzbowski, Director Telecommunications Operations, Toshiba of Canada Limited.

When deploying a consolidated configuration of WeLink Conference server with the Esnatech Telephony Office-LinX UC platform, which Toshiba of Canada Limited distributes, there are several enhanced functions available to unified communication users that leverage the conferencing service:

1. Rich Presence – Users can see status of other users and their extension to easily add them to a conference using UC Client Manager.
2. Contact Integration - Esnatech’s UC server will reference caller ID information from your contact database for proper identification of the conference participants.
3. Live E-mail Reports and Meeting Notes - UC users will instantly be notified after each conference regarding the status and details of the conference, including who participated, their phone number and duration of the time of speaking.
4. Voice to text transcription of the recorded conference session for review, archive and search purposes.

Availability

The WeLink Conference Server is available through Toshiba of Canada Limited’s Authorized Dealer Network. The current version supports up to 48 concurrent SIP sessions and unlimited personal Meet-Me rooms. It can be ordered standalone or added as an integrated service with version 7.1 of the Telephony Office-LinX Unified Communications platform.

About Telephony Office-LinX

Telephony Office-LinX is a Unified Communications platform that integrates Messaging, Presence, Mobility, and Mass event notification into a single integrated solution. It is already tightly integrated with RIM Blackberry, Apple Iphone, & Symbian devices as well as, Apple’s Mac, Microsoft’s Windows, Pocket PC, Mobile PC, Exchange, Office, Terminal Services and Outlook. It can be administered directly from an organization’s Microsoft Management Console or through Terminal Services over the web. Users can be managed through Active Directory and Group Policy.

About the Toshiba Strata CIX

Toshiba's award-winning Strata CIX IP business communication systems deliver Voice over IP, networking, mobility, and the ability to customize applications. Supporting up to 1200 ports, the Strata CIX family can be TDM-enabled to support digital telephones, and provides a smooth migration path from Toshiba Strata CTX and Strata DK digital business communication systems. Compatible with the Strata CIX systems are Toshiba's Stratagy Voice Processing solutions, and Toshiba IP telephones, SoftIPT soft phones, and digital telephones. Toshiba gives enterprises the ability to grow, change and migrate their systems as their businesses grow, while retaining their initial investment. Toshiba delivers complete business communication solutions, including Toshiba notebooks and tablet PCs, and more, helping enterprises maximize their business efficiency in communications and mobility.

To find an Authorized Toshiba Dealer in your area, visit the Toshiba website at www.toshiba.ca

About Esnatech

Founded in 1989, Esnatech has been committed to developing advanced Unified Communications solutions that deliver core value growing organizations. Our mission remains to develop and provide industry leading communication solutions that integrate seamlessly with existing infrastructure and optimize the way businesses communicate. Esnatech communication solutions are designed for "real-time users" providing advanced features, investment protection, and platform upgrade capability without the planned obsolescence prominent in the communications industry. Esna Technologies powers over 40% of the telephony providers in the SMB market with its messaging, mobility, and presence platforms. Esnatech markets and distributes their products through global OEMS and VAR partners in over 28 countries worldwide. For more information please visit www.esnatech.com

About Toshiba of Canada Limited

Toshiba of Canada Limited is a wholly owned subsidiary of Toshiba Corporation, one of the world's largest integrated manufacturers of electronic products and semiconductors. Toshiba of Canada Limited serves the Canadian business, consumer, and medical markets with traditional and IP telephone systems, notebook computers, copiers, facsimiles, DVDs, televisions and medical diagnostic equipment. Headquartered in Markham, Ontario, Toshiba has offices in Vancouver, Calgary, Edmonton, Ottawa, Montreal, Quebec City and Dartmouth.

Note to editors: If you are interested in viewing additional information on Esnatech, please visit the Esnatech Web page at http://www.esnatech.com/company/corp_prof.htm on Esnatech’s product pages. Web links, telephone numbers and titles were correct at time of publication, but may since have changed. For additional assistance, journalists and analysts may contact Esnatech’s Marketing department at Marketing@esnatech.com. Microsoft Live Communication Server, Windows, Exchange, Office & Terminal Services are registered trademark of Microsoft Corporation. Groupwise is a registered trademark of Novell, Google Apps is a registered trademark of Google, and Lotus Domino a registered trademark of IBM.

25/11/2009 - VoIPon Solutions Announces Formal Distribution Relationship with Foncordiax
“Plug n GO” Off-the-Shelf, Cost-effective PBX system to Widen VoIPon’s Reach in the Proprietary SMB Phone System Market.

London, UK (PRWEB) November 25, 2009 -- VoIPon Solutions UK Ltd., a distributor of the world’s market-leading voice over IP equipment and services to businesses, today announced that it has formalized its distribution relationship with Foncordiax, makers of the innovative “Plug n GO” off-the-shelf IP PBX appliance for small businesses. The full Foncordiax line, now available for purchase on the VoIPon website, broadens VoIPon’s reach into the proprietary SMB VoIP phone system space.

VoIPon is known for delivering products that provide excellent value to their customers, and we’re excited that the Foncordiax line will be well represented by a distributor of VoIPon’s caliber alongside complementary market-leading products
VoIPon Solutions had been piloting the Foncordiax line prior to the recent launch of the Plug n GO system and is pleased to officially add it to its vast selection of products represented.

"We are very excited about formally adding the Foncordiax brand to our range and becoming an official Foncordiax distributor," said Alexis Argent, VoIPon CEO. “VoIPon's staff has extensive knowledge and understanding of all technologies involved, including the integrated Sangoma B600 series telephony cards, so we can provide local expertise and support to our client and reseller base.”

Mark Trowbridge, CEO of Foncoridiax is proud to have VoIPon on board. “VoIPon is known for delivering products that provide excellent value to their customers, and we’re excited that the Foncordiax line will be well represented by a distributor of VoIPon’s caliber alongside complementary market-leading products.”

To listen to a recent podcast with more information on the Foncordiax Plug n GO range, please visit the VoIPon VoIP Uncovered Blog.

About VoIPon Solutions:
VoIPon Solutions UK Ltd. distributes the world’s market-leading voice over IP equipment and services to businesses. Looking globally for inspiration, the company led the UK market into the Voice over IP space and is one of the most established companies in the region. By bringing best-of-breed equipment and standards of service to businesses both within the UK and abroad, and empowering its knowledgeable staff to build relationships with its customers, VoIPon helps businesses reduce the total cost of ownership of their telecom systems and devices. A division of Keison International, founded in 1986, VoIPon is a financially stable enterprise. More information on the company can be found at www.voipon.co.uk.

About Foncordiax:
Foncordiax; (www.foncordiax.com) is a next generation, feature rich, reliable and affordable telephone switchboard system. Each system can be tailored to a company’s specific needs. The easy to use web interface makes it effortless to alter or extend any configuration. The Foncordiax system is in use all over the world; from small two man operations right up to Government Departments. ‘Plug n GO’ / ‘Plug n Phone’ versions are available for retail sales and direct customer installation.

Suggested Keywords:
IP PBX, Phone System for Small Business, VoIP equipment, Foncordiax, VoIPon, Sangoma

Media Contacts:
Kathleen Reed (for VoIPon)
Big Vox Marketing Inc.
t. +44 (0) 8455 570 118 x 5425
t. +1 416 613 0223 x 5425
voipon(at)bigvoxmarketing.com
www.voipon.co.uk

Foncordiax PR & Marketing Dept (for Foncordiax)
+34 966 265 065
+1 310 362 7095
press(at)foncordiax.com
www.foncordiax.com

24/11/2009 - IVR-Far From Dead

A few weeks ago, Voxeo announced the raising of $9 million dollars. This is a company that doesn't need money, as they are rapidly becoming the go to company in the Voice XML space and a few others.

Shortly after, Voice consultant Larry Lisser who has successfully maneuvered Mobivox to their recent sale to SABSE/Bolo, posted his thoughts on the subject of IVR highlighting its promise and future. That post was quickly followed up by a story in NoJitter promulgating the death of IVR.

Pick a side, but read both. Then decide.


24/11/2009 - GL Releases Portable Platforms for VQT, IP, and VoIP Products
GL Communications Inc. announced today the release of portable platform solutions for Voice Quality Testing (VQT), IP, and VoIP products.

Gaithersburg, MD, USA (Vocus/PRWEB ) November 24, 2009 -- GL Communications Inc. announced today the release of portable platform solutions for Voice Quality Testing (VQT), IP, and VoIP Products. In a statement released to the press Mr. Rob Bichefsky, Senior Manager, at the company said, ?VQuad? with the Dual UTA can be purchased with a NetBook PC for a truly lightweight portable solution. The Dual UTA is fully compatible with the miniature NetBooks and allows the VQuad? software to be installed for full testing without any performance issues?. He added, ?NetBook PCs are smaller and less expensive than traditional notebook computers, and they have a smaller screen, are lighter, and normally have a longer battery life.

Mr. Bichefsky further added, ?GL's VQuad? with Dual UTA hardware purchased along with the NetBook PC can be conveniently packaged as a complete voice quality testing unit and shipped to intended location. The Dual UTA is connected to the NetBook PC using an available USB connection. The Dual UTA supports up to two mobile phones simultaneously (mobile phone, Bluetooth phone, Analog FXO, Phone Handset, PTT Mobile Radio) and up to two Dual UTAs can be supported on a single NetBook (thus allowing a maximum of 4 simultaneous devices). Both the GL VQuad? and GL VQT applications can be remotely accessed via the Internet?.

Other IP and VoIP Portable Products are:

PacketCheck? - Software Ethernet Tester

PacletCheckTM ? software ethernet tester and is designed to check Ethernet and packet transport integrity and throughput.

PacketGen? - SIP Bulk Call Generator

PacketGen? is a PC-based real-time VoIP bulk call generator for stress testing and precise analysis of the
VoIP network equipment.

PacketScan? - SIP / H323 / Megaco / MGCP / RTP / RTCP / Video Analysis

PacketScanTM - is a real-time VoIP analyzer that captures live IP traffic, and segregates them into SIP/H323 calls and collects statistics about the calls.

RTP Toolbox?

RTP ToolBox? is designed not only to monitor RTP and RTCP packets, but also allows users to manually create and terminate RTP sessions, independent of call-signaling protocols such as SIP, H323, MEGACO, or MGCP.

About GL Communications Inc.

Founded in 1986, GL Communications Inc. is a leading supplier of test, monitoring, and analysis equipment for TDM, Wireless, IP and VoIP networks. Unlike conventional test equipment, GL's test platforms provide visualization, capture, storage, and convenient features like portability, remotability, and scripting.

GL?s TDM Analysis & Emulation line of products includes T1, E1, T3, E3, OC-3, STM-1, analog four-wire, and analog two-wire interface cards, external portable pods, and complete system solutions. Capabilities include voiceband traffic analysis and emulation across all traffic types (voice, digits, tones, fax, modem), all protocols (ISDN, SS7, GR-303, Frame Relay, HDLC, V5.X, ATM, GSM, GPRS, etc.), and with capacities up to thousands of channels.

GL?s VoIP and IP products generate / analyze thousands of calls / traffic simultaneously with traffic types such as frames, packets, voice files, digits, video, tones, noise, and fax using G.711, G.729, AMR, EVRC, GSM and a range of other codecs. Additional features include visual analysis, real-time listening, and recording. The product line also includes Ethernet / IP Testing capability that simulates and checks frame transport and throughput parameters of Ethernet and IP networks, including delay, errors and other impairments.

GL's Voice Quality Testing (VQT) product line complements all of GL's products. Using ITU-standard algorithms (PAMS, PSQM, and PESQ), GL's VQT provides a widely excepted solution across the telecom industry. Voice Quality Testing across multiple networks (T1, E1, T3, E3, OC-3, VoIP, Wireless, and Landline) are all available.

GL?s Wireless Products perform protocol analysis and voice quality assessment on GSM, CDMA and UMTS networks. Connections can be made to any wireless phone with automated call control, GPS mapping and real-time signal measurements.

GL?s Echo Canceller testing solutions provide the broadest range of simulation and analysis, including compliance testing per G.168 and G.160 across TDM, IP, VoIP and Wireless networks. GL?s wireless VQT solutions help assessing impairments to voice quality such as poor mobile phone quality, voice compression and decompression algorithms, delay, loss and gain in speech levels, noise, acoustic and landline echo, and other distortions are easily assessed and accurately measured.

GL?s Handheld data testers can test a wide variety of communications facilities and equipment including T1, fractional T1, E1, fractional E1, T3 and E3 modems, multiplexers, CSU, DSUs, T1 CSUs, DTUs, NTUs and TIUs and more. The testers provide convenience, economy, and portability for almost any interface, including RS232, RS-422, RS-530, X.21, T1, E1, T3, E3, and many others.

GL?s Network Surveillance and Monitoring products include Probes for TDM, IP, VoIP, ATM, and Wireless networks. An open standards based approach provides a scalable, feature rich, real-time access to network intelligence. Centralized or distributed access, efficient transport and database loading allow compatibility with 3rd party and standards based monitoring systems.

23/11/2009 - Apptix Announces Hosted Exchange Email Support for Motorola Droid
Herndon, VA (PRWEB) November 23, 2009 -- Apptix (OSE: APP), the leading provider of hosted Microsoft Exchange email, Microsoft SharePoint, and hosted VoIP services for businesses worldwide, today announced the availability of hosted Exchange support for the Motorola Droid, Motorola?s new Android 2.0-equipped smartphone. Utilizing ActiveSync, Apptix?s service allows Droid users to take full advantage of the enterprise-class power of hosted Microsoft Exchange email and collaboration services, making the Droid a more effective business communications tool for companies of any size.

?Resource constrained IT departments today are being asked to support an increasingly mobile workforce that is using an expanding range of smartphones,? said James Bond. Apptix?s Director of Research & Development. ?This is why Apptix is device agnostic in the smartphone wars. No matter what make or operating system our customers are using, we will be able to support their needs for mobile Microsoft communication and collaboration capabilities.?

Apptix specializes in providing hosted Microsoft Exchange email, hosted Microsoft SharePoint document management, hosted VoIP phone services, and Web conferencing to businesses worldwide for more than a decade. The company supports Android 2.0, iPhone, Blackberry, Palm, and Windows Mobile smartphone operating systems, providing mobile Microsoft Outlook email, calendaring and collaboration services for users on these devices.

For more information on Apptix and their hosted mobile solutions, please visit http://www.apptix.com or follow us on Twitter at http://www.twitter.com/apptix.

About Apptix
Headquartered in Herndon, Virginia, Apptix (OSE: APP) is the leading provider of business-class hosted email, voice, and collaboration services, for nearly 200,000 subscribers worldwide. A pioneer in the hosted services space, Apptix and its MailStreet subsidiary offer a variety of communications and IT services including: Microsoft Exchange plus Outlook Voice Access; VoIP; Microsoft SharePoint; Web conferencing and secure Instant Message and Presence via Microsoft Office Communications Server; Online Backup by EMC's Mozy; mobile email (including BlackBerry, Palm, Android, Windows Mobile, and iPhone); compliant archiving; and a Web presence solution that includes domain registration, DNS hosting, and Website hosting. Apptix is a Microsoft Gold Certified Partner for Hosting and Application Services. Apptix is recognized as one of the CRN 2009 & 2008 Fast Growth 100, Deloitte's 2009 & 2008 North American Technology Fast 500, Software Magazine's 2009 & 2008 Software 500, Washington Business Journal 2009 & 2008 Fastest Growing Companies, as a finalist in the Customer Service and Product Departments categories for the 2009 American Business Awards (Stevie Awards), and as a 2009 Microsoft Worldwide Partner Conference Awards finalist in the Unified Communications Solutions category.

23/11/2009 - Will Your Cellular Company Be The Same Company In A Year?

Rethink Wireless has a trolling piece out today about the potential changing landscape in the USA cellular/mobile marketplace.

I think we will see a MetroPCS/Leap (i.e. Cricket) link up next year and then a roll up of T-Mobile. Either that or first a roll up into Sprint, and then T-Mobile taking over Sprint and Vodafone buying what was T-Mobile.

Why? With LTE coming, everyone plays with the same technology, except for the WiMax world, which is where Sprint wants to head along with their biggest customers. The cable industry.

One has to remember that Sprint makes a ton of money on their data networks and just as AT&T is moving towards the ONE NETWORK approach, largely for the most lucrative market they have, the enterprise, so too will Sprint. In football parlance, you need both a good AIR game and a good GROUND game. The data networks are the GROUND game, while LTE and WiMAX are the AIR game.

Neither perennial powerhouse is going to disappear, but some of your mobile operators will.


22/11/2009 - The Importance of Proper Audio Accessories in VoIP

Pal Alec Saunders has written a very complete review of the Yamaha Sound Gadget which is available on the Skype Store for $199.00 here in the USA and is available around the globe.

The reason I bring this up, is that now more than ever, the expression of GIGO-Garbage In, Garbage Out, could never be more apropos. Using inferior headsets, video cameras and speakerphones makes for a lousy sounding/viewing experience on the other end. This is no different than using one of the so called "free conference" calling services vs. client HiDefConferencing where after one call, you clearly hear the difference as fellow disruptor, Pat Phelan, pointed out some time ago.

For some time I've been a heavy user of the Polycom Comunicator, a device that is always in my travel bag and which allows my Mac to sound like it's a full size Polycom Starfish like speakerphone. Like the PolyCom, the Yamaha Soundgadget is a delight to carry, and I've turned it, along with any one of a series of my Mid and Netbooks, like the Viliv X70, Viliv S7 or my Asus EEE PC's such as the 1008 HA, into a complete traveling communications hub. The Viliv's give incredible vidoe and when connected to the Verizon MiFi (or even the unlocked one I use that works on GSM) I can pretty much hold a conference call anywhere, even where WiFi isn't in full sound. The lightness of both devices, which pal Jim Courtney points out, is a key, so now, in a very small shoulder bag, I'm carrying all I need to be in business from virtually anywhere.

Personally, I've become a heavy user of two headsets. From client Freetalk, the Everyman headset may be the best value around. Priced at less than $23.00, the headset embeds inline a DSP (digital signal processor) that also has the Skype codec embedded inside. No other headset for the price sounds as good-it's so good it passes the Rutkowski Test when we record the World Technology Roundup together for KenRadio. That and the very stylish, and $200 dollar Bang & Olufsen Ear Set 3, a combination headset and microphone that works with Macs as well as the iPod Touch and iPhone are my voice input/output accessories of choice. I use the B&O Ear Set with my iPod touch and either client Truphone's iPod touch or iPhone app, as well as with Skype on both. Sound is clear and as others tell me, just like a mobile phone. For the untethered crowd the FreeTalk Wireless Stereo Headset is another headset that's great to use as it's range is far better than the usual Bluetooth headset.

So here's the net net on audio from where I sit:

Fast and Sleek-The Bang & Olufsen Ear Set is what you will want for XMas. The sacrifice for Skype users is the lack of SILK grade processing, but it works on the iPhone/iPod and your Mac (PC users, most PC's require separate input and outputs so the headset/mic combo is of less value)

Best Full Featured Headset for Windows and Mac Users Who Want to Be Alone is the FreeTalk Wireless Stereo Headset

Best Value for the computer calling type Skype, Gizmo and Counterpath XLite/Eyebeam or Bria softphone user is the Freetalk Everyman as dollar for dollar, nothing on the market comes close.

Best Speakerphone for The Road Warrior (Cross platform) is the PolyCom Communicator but the only reason it bests the Yamaha is the Yamaha lacks Mac Support under the Snow Leopard operating system as Jim Courtney pointed out.

By the way. These all make for great holiday gifts and by giving any of them to the people you love to talk with, you're giving yourself a better calling experience too.


20/11/2009 - Apple Gives Green Light to Mobile VoIP iPhone App from Rebtel
rebtel_logo.gif Rebtel lets iPhone owners make international calls to any phone, anywhere in the world for just pennies per minute without having to search for a Wi-Fi hot spot. Free calls are possible between the 53 countries where Rebtel is available.

Using the new Rebtel iPhone app is super easy and fast. Just open the app, select the phone number of an international friend from your usual iPhone address book or type in their number, tap the Call with Rebtel button, and Rebtel takes over from there to connect the call instantly.


18/11/2009 - fring Now Offering VoIP Support on All Android Devices
fring_logo.pngfring announces the world’s first full voice over internet support on all Android devices. Android users join millions of fringsters worldwide with free calls, live chat, contact availability status, file sharing and more with friends on fring and several popular social services including Skype, MSN, GoogleTalk, ICQ, Twitter, Yahoo! and AIM. Centralized from one integrated contact list, fringsters also make calls to regular phone lines via Skype-Out and hundreds of popular SIP services over 3G, GPRS or Wi-Fi internet connection.

Avi Shechter, Co-Founder & CEO of fring said, “fring is glad to bring Android users the first free voice calls over fring, Skype, GoogleTalk and SIP, realizing the real potential of their new open, internet-enabled devices.” Shechter continued, “Now Android users can join the millions of fringsters on thousands of fring-supported mobile devices who enjoy the rich features and cost benefits that mobile communication over internet can provide: communicating and sharing social Internet experiences over Wi-Fi or data plan with their friends wherever they are, on the web or on their phones.”

In addition to Android, fring is supported worldwide on thousands of Symbian S60, iPhone, iPod touch, Windows Mobile, J2ME and Linux devices.

The brand-new Android version can be downloaded via fring’s WAP site at m.fring.com or directly via the Android Market.


17/11/2009 - Femtocell-Aware Phone Application Supports Multiple Vendors? Femtocells
London, November 16, 2009?Femtocells Americas ? Airvana, Inc. (NASDAQ: AIRV), ip.access, and Ubiquisys, together with Intrinsyc Software International, Inc. (TSX: ICS), today announced a demonstration of a femtocell-aware handset application working with all three vendors? femtocells. The demonstration, which will be shown at the Femtocells Americas conference in San Diego, represents a milestone towards the standardization of femtocell applications, and is aligned to the Femto Forum?s ongoing work in this area.

Intrinsyc?s UX-Zone? application incorporates femtocell presence triggers to change the user interface on a smartphone automatically as soon as it enters a home or office environment covered by a femtocell signal. Airvana, ip.access and Ubiquisys have collaborated to implement these presence triggers in a standardized way, according to a draft framework created by the Femto Forum?s Services Special Interest Group. Intrinsyc has already developed the software required for Android? and Windows Mobile® handsets, for the first time enabling femtocell-aware smartphone applications to interoperate with multiple vendors? femtocells. In the demonstration, the phone user interface adapts automatically to different environments as it moves between the femtocells and the outdoor network ? for example by changing the theme and icons to offer high bandwidth entertainment services that take advantage of the fast, low-cost data provided by a femtocell at home.

As well as providing improved network coverage and capacity, femtocells are ideally suited for supporting a wide range of services which add extra value for consumers. They make sophisticated presence-based applications simple to use on any phone; provide massive bandwidth indoors to mobile devices at very low cost; and make it easy for people to share their digital content across various previously isolated networks.

In June, Airvana, ip.access and Ubiquisys pledged to work together in support of the Femto Forum?s Services Special Interest Group (SIG), which aims to make it simpler for developers to build and deploy new femtocell applications using standardised Application Programming Interfaces (APIs). The demonstration with Intrinsyc is the first result from this collaboration.

?With standard femtocell APIs, developers will be able to write mobile applications that run on any femtocell on any network,? said Andrew Germano, Vice Chairman of the Femto Forum and Chairman of the Services SIG. ?This kind of demonstration is an important proof point for the Forum?s current focus on creating a standard API for handset applications.?

?The demonstration is part of the wider initiative to ensure femtocell-aware applications will work with any vendor's femtocell,? said Andrew Hurdle, Vice President of Business Development, at Intrinsyc. ?UX-Zone is more than just a single application; it?s an extension to our RapidRil? product set that provides a standardized way for third party applications on the phone to become femtocell-aware.?

?Femtocell-aware applications offer significant opportunities for developers, network operators and end-users,? said Dean Bubley, founder of Disruptive Analysis, an independent technology industry analyst and consulting firm. ?However, it is important to work towards standardised approaches that can work across multiple types of handset and femtocell. This type of common 'trigger' capability is a very good example and a positive signal for the market.?

About Airvana, Inc.
Airvana helps operators transform the mobile experience for users worldwide. The company?s high-performance technology and products, from comprehensive UMTS and CDMA 3G femtocell solutions based on the HubBub? femtocell, to core mobile network infrastructure, enable operators to deliver compelling and consistent broadband services to mobile subscribers, wherever they are. Airvana partners with leading network infrastructure and device vendors including Alcatel-Lucent, Hitachi, Motorola, Nokia Siemens Networks, Pirelli Broadband Systems, Qualcomm, Tatara and Thomson. Airvana?s products are deployed in 70 commercial networks on six continents. The company is headquartered in Chelmsford, Mass., USA, with offices worldwide. For more information, please visit www.airvana.com.

About Intrinsyc Software International, Inc:
Intrinsyc empowers device makers, mobile operators, and silicon vendors to deliver compelling, next generation mobile and embedded devices with faster time-to-market, higher quality, and differentiating innovation. Our customers and partners rely on our award-winning device development solutions and our industry-leading navigation software and LBS solutions. We globally support our customers with solutions that span all major mobile operating systems and platforms, including Android, Linux, Symbian, Windows Embedded CE and Windows Mobile. Intrinsyc is publicly traded (TSX: ICS) and headquartered in Vancouver, Canada, with offices in China, Israel, Taiwan, U.K. and the United States. www.intrinsyc.com.

About ip.access Ltd.
Based in Cambridge, UK, ip.access ltd (www.ipaccess.com) is a leading manufacturer of picocell and femtocell infrastructure solutions for GSM, GPRS, EDGE and 3G. These solutions bring IP and cellular technologies together to drive down costs and increase coverage and capacity of mobile networks. ip.access is the company behind the multi-award winning Oyster 3G? femtocell technology, which dramatically improves the user experience for 3G services at home. ABI Research ranks ip.access as the world?s number 1 picocell vendor; its nanoGSM® and nano3G? picocell solutions provide 2G and 3G coverage and capacity for offices, shops and (using satellite backhaul) passenger aircraft, ships and remote rural areas. nanoGSM® is the world?s most deployed picocell, with deployments in more than 40 live networks around the world and growing. ip.access counts Scottish Equity Partners, Rothschild Gestion, Intel Capital, Amadeus Capital Partners, ADC, Cisco, Qualcomm and Motorola Ventures among its shareholders.

About Ubiquisys Ltd.
Ubiquisys is the specialist femtocell company recognized by the World Economic Forum as a 2009 Technology Pioneer. Its ZoneGate femtocells are available as standalone units or as part of residential gateways, including the SerComm FC210U and Netgear?s DVG834GH. In 2007 Ubiquisys created the Femto Forum to promote standards in this fast-emerging industry. ABI Research named Ubiquisys as the world's leading femtocell vendor in their 2009 Femtocell Vendor Matrix. In September 2008 the company announced that Softbank would be the world's first operator to offer 3G femtocell services using ZoneGate. Ubiquisys investors include Google and T-Mobile Venture Fund. (www.ubiquisys.com)

Airvana Safe Harbor Statement
Any statements in this press release about future expectations, plans and prospects for Airvana constitute forward looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements typically contain the words "believes," "anticipates," "plans," "expects," "will," ?continue? and similar expressions. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors discussed in Airvana?s filings with the Securities and Exchange Commission. In addition, the forward-looking statements included in this press release represent Airvana?s views as of the date of this press release. Airvana anticipates that subsequent events and developments may cause its views to change. While Airvana may elect to update these forward-looking statements at some point in the future, it specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing Airvana?s views as of any date subsequent to the date of this press release.


Press contacts:

Airvana PR Contacts
Rob Morton
Davies Murphy Group
rmorton[at]daviesmurphy[dot]com
+1-781-418-2460

Intrinsic PR Contacts
Elizabeth Rosenbaum
Vice President, Corporate Marketing
Email: erosenbaum[at]intrinsyc[dot]com
Phone: +1-604-632-3579

ip.access PR Contacts
Alex Sowden / Kevin Taylor
CCgroup
T: +44 118 920 7650
E:
ipaccess[at]ccgrouppr[dot]com

Ubiquisys PR Contacts
Ed Howson
Temono PR
ed.howson[at]temono[dot]com
+44 (0)7740173051

17/11/2009 - VoiceNation Calls on TASterix as Their CRM Solution
TASterix Chosen by VoiceNation For Their Next Generation Call Center

Buford, GA (PRWEB) November 17, 2009 -- VoiceNation, a leader in voicemail and Virtual PBX solutions, recently launched a Next Generation Call Center utilizing TASterix, the powerful Customer Relationship software package. TASterix was chosen for its reliability, scalability and ability to perform outstandingly in virtually any Call Center environment.

The Eastern Management Group recently reported that "Open Source PBX now accounts for 18% of the overall PBX market" with Asterisk open source technology being adopted by many of these companies because of its flexibility.

VoiceNation recognized the combination of Asterisk and TASterix as a perfect fit for their vision of developing complete virtual office solutions for their customers. Integrating proprietary solutions with TASterix, VoiceNation is able to create unmatched call center features and virtual phone system services that the Telephone Answering Service (TAS) industry has yet to benefit from.

TASterix offers many features that are currently unavailable elsewhere or simply surpass others in the marketplace. From simple message taking, error free dispatching and live receptionists to advanced message relay and the industry's quickest pick-up times, VoiceNation can now claim to offer not only the most advanced of Call Center features, but also the most affordable.

With full licensed access to the TASterix source code, VoiceNation developers have continued to build upon the already impressive features. Their prime focus has been to provide their current and future clients with not only the best and most reliable service, but also one that any small or medium size business can comfortably afford. Their "pricing made simple" structure is based on no hidden fees with one charge covering all TAS related services.

Jay Reeder, founder and CEO of VoiceNation, states, "We chose TASterix due to the affordability and incredible flexibility of their solution. Our internal call center was up and running within thirty days due to TASterix's commonsense approach. With access to TASterix's source code, our internal development team (with over twenty years of experience) can now help support and create advanced virtual phone features in conjunction with TASterix's development staff."

About VoiceNation
VoiceNation is committed to helping businesses succeed by providing creative cost-effective telephony solutions. VoiceNation provides outsourced voicemail, Virtual PBX, live answering services and disaster recovery solutions to businesses of all sizes throughout the United States.

17/11/2009 - GL Announces Fax, Modem, and Voice Testing Solutions
GL Communications Inc. announced today the release of an enhanced portfolio of its Fax, Modem, and Voice Testing solutions.

Gaithersburg, MD, USA (Vocus/PRWEB ) November 17, 2009 -- GL Communications Inc. announced today the release of an enhanced portfolio of its Fax, Modem, and Voice Testing solutions. In a statement released to the press Mr. Vijay Kulkarni, CEO of the company said, “GL’s s voice, fax, and modem testing portfolio of solutions has been enhanced with an inclusion of T1 E1 Call Capture and Analysis, 2 Wire voice data/recorder, and PacketScan™ applications”.

He added, “T1/E1 Call Capture & Analysis application non-intrusively records Voice/Fax/Modem traffic directly from T1/E1 lines and 2-Wire Voice/Data Recorder application used in conjunction with Dual Universal Telephony Adapter (Dual UTA) hardware device captures the voice/fax/modem data manually / automatically from the 2-wire Analog interfaces. And the application PacketScan™ supports capturing and decoding of Fax (T.38 data) calls over VoIP. PacketScan™ fax decodes can be viewed in the form of T.38 call graph and call summary with decoded information for all T.38 messages received on the call. The captured fax calls by PacketScan™ can also be analyzed using the application GLInsight™ by saving the fax calls directly in (*.PCAP) Ethereal file format”.

Mr. Kulkarni further added, “To successfully deploy voice, fax, and modem services requires extensive network design, test and traffic engineering. Test equipment can prove valuable in this process, if it can:


Generate and receive voice, fax, and modem signals in bulk over wired and wireless networks,
Monitor and distinguish voice, fax, and modem signals in real time for traffic engineering and network design purposes,
Analyze voice, fax, and modem signals after capture for troubleshooting failed or poorly handled calls”.


About GL Communications Inc

Founded in 1986, GL Communications Inc. is a leading supplier of test, monitoring, and analysis equipment for TDM, Wireless, IP and VoIP networks. Unlike conventional test equipment, GL's test platforms provide visualization, capture, storage, and convenient features like portability, remotability, and scripting.

GL’s TDM Analysis & Emulation line of products includes T1, E1, T3, E3, OC-3, STM-1, analog four-wire, and analog two-wire interface cards, external portable pods, and complete system solutions. Capabilities include voiceband traffic analysis and emulation across all traffic types (voice, digits, tones, fax, modem), all protocols (ISDN, SS7, GR-303, Frame Relay, HDLC, V5.X, ATM, GSM, GPRS, etc.), and with capacities up to thousands of channels.

GL’s VoIP and IP products generate / analyze thousands of calls / traffic simultaneously with traffic types such as frames, packets, voice files, digits, video, tones, noise, and fax using G.711, G.729, AMR, EVRC, GSM and a range of other codecs. Additional features include visual analysis, real-time listening, and recording. The product line also includes Ethernet / IP Testing capability that simulates and checks frame transport and throughput parameters of Ethernet and IP networks, including delay, errors and other impairments.

GL's Voice Quality Testing (VQT) product line complements all of GL's products. Using ITU-standard algorithms (PAMS, PSQM, and PESQ), GL's VQT provides a widely excepted solution across the telecom industry. Voice Quality Testing across multiple networks (T1, E1, T3, E3, OC-3, VoIP, Wireless, and Landline) are all available.

GL’s Wireless Products perform protocol analysis and voice quality assessment on GSM, CDMA and UMTS networks. Connections can be made to any wireless phone with automated call control, GPS mapping and real-time signal measurements.

GL’s Echo Canceller testing solutions provide the broadest range of simulation and analysis, including compliance testing per G.168 and G.160 across TDM, IP, VoIP and Wireless networks. GL’s wireless VQT solutions help assessing impairments to voice quality such as poor mobile phone quality, voice compression and decompression algorithms, delay, loss and gain in speech levels, noise, acoustic and landline echo, and other distortions are easily assessed and accurately measured.

GL’s Handheld data testers can test a wide variety of communications facilities and equipment including T1, fractional T1, E1, fractional E1, T3 and E3 modems, multiplexers, CSU, DSUs, T1 CSUs, DTUs, NTUs and TIUs and more. The testers provide convenience, economy, and portability for almost any interface, including RS232, RS-422, RS-530, X.21, T1, E1, T3, E3, and many others.

16/11/2009 - microDATA NG9-1-1 Call Handling and Routing Software Proves Interoperable with Other
During a three day event last week, microDATA successfully tested its call handling and routing software programs for interoperability with applications, products, and systems produced by other vendors in the NG9-1-1 arena.

Saint Johnsbury, VT (PRWEB) November 15, 2009 -- The Inaugural Next Generation 9-1-1 Industry Collaboration Event was held in College Station, Texas at the Texas A&M campus and was organized by the National Emergency Number Association (NENA). microDATA was one of 16 leading suppliers of NG9-1-1 components participating in the event. The tests were based on draft and final standards developed by NENA?s Technical Committees, the Internet Engineering Task Force (IETF), and other standards development organizations. No proprietary vendor solutions were tested; only standardized or open interfaces were allowed.

?The first NENA ICE interoperability testing event provided participating vendors the opportunity for significant insight into product designs necessary to achieve interoperability, both between NG9-1-1 components and between multiple NG9-1-1 systems, ?commented Roger Hixson, NENA Technical Issues Director. ?I?m glad to say this event was successful in moving those objectives forward.?

microDATA?s organization of and participation in this non-proprietary event underlines its commitment to ensuring that their 9-1-1 industry products are engineered to NENA and IETF standards. The use of open standards improves interoperability among multiple vendor systems and enables the use of Common-Off-The-Shelf equipment with considerable cost savings. A standards-based IP platform will enable receipt of emergency calls and subsequent sharing of information from various modern communications technologies such as native VoIP, video, pictures, Automatic Collision Notifications and SMS text among networked public safety agencies.

Nate Wilcox, ICE Steering Committee Chair stated, ?It was good to see so much hard work, dedication and commitment come to fruition. This event holds quite a few firsts for the 9-1-1 industry. It was the first time within 9-1-1 that competing vendors have come together in a lab testing environment for a common goal. Additionally, it is the first time ever that location information delivery as described in a variety of IETF and NENA standards has been rigorously tested on and between disparate vendor platforms.?

microDATA successfully tested three products: xT911? ? for Next Generation 9-1-1 call taking/CPE, xSwitch? ? a load balanced call handling soft-switch, xSR? ? IPSR for selective routing calls to PSAP over mD?s ESInet to multiple endpoints, and xLoST Server? ? location-based call routing for delivering calls to the appropriate emergency service agency or PSAP (Spatial Routing?).
For more information on microDATA?s Next Generation 9-1-1 suite of products visit www.md-911.com/ProductsMain.htm or call 800.722.6663 ext. 890

More information about Next Generation 9-1-1 and Industry Collaboration Events may be found at www.nena.org.

About microDATA
Since 1983, microDATA has become a leading provider of innovative Next Generation 9-1-1 software solutions. Built with GIS and IP at the core, microDATA offers a seamless suite of map-centric?, i3 aligned public safety solutions. This consists of IP-based call handling, ESInet solutions (including LoST Server, Selective Router, etc.), an ALI database management system, a GIS database management system and a dynamic mapped-ALI display. All solutions are integrated, enabling the fluid distribution of 9-1-1 data to the call takers. microDATA strives to empower our customers to save lives, reduce response times and lower public safety infrastructure costs by using microDATA?s powerful Next Generation 9-1-1 X-Solution?. We Know NG9-1-1.

12/11/2009 - It's Official-Gizmo Goes to Google Voice

The news, which we all have been waiting for, is now official.

Gizmo has joined up with GoogleVoice, as a result of the acquisition by Google, that went official today.

There's a lot I could say, but in an article based on an exclusive interview with Wired's Ryan Singel yesterday, much of what I would say here, is in his well penned article.

By calling GoogleVoice the "uncommon carrier" I made a pun on the 7Up campaign, of being the unCola. That was the clear soda's way of saying, "we're cool" and suggesting that if you're cool, you should be drinking 7Up.

Now with Gizmo, GoogleVoice and GoogleTalk have a key missing piece.

Read Ryan's story and realize how big of a deal this is.


12/11/2009 - San Isabel Telecom Deploys XOP Networks' VoIP Based Voice Mail Application
XOP Network announces that San Isabel Telecom is using the XOP Networks' Universal Service Node with simultaneous T1 and SIP connectivity to provide voice mail to both traditional and VoIP customers. San Isabel Telecom is a facilities-based provider of voice and data services in several mountain regions of Colorado. The company was started by Doug Wagner in 1996 to meet the communications needs of the ever-growing Vail Valley. San Isabel also serves the Aspen and Basalt areas.

San Isabel Telecom has a TDM network with a Alcatel-Lucent 5ESS switch, and a next generation packet based VoIP network with a Cisco Gateway and Acme Packet Session Border Controller. San Isabel is meeting the challenge of providing voice mail to customers on the TDM network and the VoIP network at the same time by using the XOP Networks' USN to connect to the 5ESS switch and the VoIP based SBC equipment.

In addition to providing TDM and SIP connectivity, the USN based Voice Mail application allows voice mails to be accessed by telephone, web portal and PDAs such as iPhone and Blackberry. The PDA access is unique in that voice mails can be accessed in random order simply by a click on the PDA based web portal.


10/11/2009 - VoicePulse Now Offers Numbers in 32 Rate Centers Across South Dakota
voicepulse_logo.gif VoicePulse announces the immediate availability of phone numbers in the 605 area code for business and residential customers. VoicePulse now offers numbers in 32 rate centers across South Dakota, more than four times as many as well-known competitor, Vonage who currently has availability in just seven rate centers. VoicePulse now offers more coverage in the state of South Dakota than any other pure-play VoIP provider.

The addition of South Dakota's 605 area code allow consumers to port their current phone number to VoicePulse's residential or SIP Trunking services in addition to the option of choosing a new phone number. For those customers looking to port a number from a rate center not listed above, portability can be checked with VoicePulse's online availability tool at voicepulse.com/availability.

VoicePulse Residential and Home Office

Over 27 innovative features available, including:
  • Telemarketer Blocking, Do Not Disturb, Anonymous Call Rejection, and Call Transfer
  • Voicemail with optional e-mail delivery of messages as sound attachments
  • Free Local Number Portability
Plan Pricing:
  • Unlimited local, regional and US long distance calling for $24.99 per month
  • Unlimited local, regional and 200 US long distance minutes for $14.99 per month
VoicePulse SIP Trunking for Business and Wholesale

VoicePulse also offers SIP Trunking and origination/termination services to businesses and commercial users. VoicePulse services are highly compatible with PBX clients such as Allworx , Asterisk, AsteriskNow, Fonality's PBXtra, FreePBX, FreeSwitch, PBX-in-a-Flash, 3CX, Switchvox, trixbox and more. In addition, VoicePulse offers a trixbox/FreePBX based auto-configuration module, giving businesses the ability to fully configure their own PBX.

VoicePulse provides comprehensive support services for businesses of all sizes - knowledgeable support teams answer questions via email and phone while advanced technical support is available to optimize VoicePulse service for the company's IP PBX. VoicePulse has received industry recognition for its excellence in customer support and service.


10/11/2009 - Gizmo and Google-My Thoughts

First off, congratulations to the team at SipPhone, the company behind Gizmo, and especially to neighbor Michael Robertson who has according to all accounts sold the company to Google for $30,000,000 dollars. All the world is waiting for is the official announcement, but here's what I have learned from sources other than Robertson, who has to be non-committal publicly.

1) The deal is for $30,000,000

2) It was done because Gizmo/Sipphone will provide both software and PSTN termination, billing, etc. to Google

3) The staff that Robertson has assembled will stay for the most part intact here in San Diego

4) Robertson will stay on with Google in a capacity where his "disruptive" talents can be well utilized, starting with telephony, but eventually in other areas

It was only last Friday when I hinted that this deal was likely going to happen, by suggesting that it made a lot of sense. In that post I explained why Google's acquisition made sense stating:

My take--this means that Gizmo, owned by neighbor Michael Robertson should be in the running for a company like Google to pick them up. The Google Voice, Google Talk platform could immediately gel and then become a major competitor. What's more if you factor in Android, with Google Voice, the troika becomes a killer combination, and may be the only service that can rival Skype, as all that Google ad space can get put to use.

What it would also mean is the first real viable option to go up against the broadband providers who are selling phone service.

If you look over most of the news accounts I think you'll see that they reflect those points and expand upon them, including PC World, which quoted me directly and was only one of the news outlets who called or emailed me yesterday to provide perspective.

Some more personal perspective-back in 2006/2007 my agency represented GrandCentral and I suggested to Craig Walker and Vincent Paquet that they interop using SIP with Gizmo, making it possible for GrandCentral users to receive their calls on Gizmo, and because the traffic was going to be on net, to reduce costs. That interoperability exists to this day and with an ever expanding user base (as they invite more people in) this means GoogleVoice users can add the Gizmo voice client and receive calls or have them bridged and originated using the Gizmo client. This has massive implications as in essence Google by purchasing Gizmo ends up saving money on both origination and termination, and backdoor onto the iPhone and into Skype immediately, at least when connected to WiFi, but also when users are mobile.

Here's why:

Already there are numerous SIP clients for the iPhone. Many of them are open, and accept SIP credentials, something every GIZMO user receives when they sign up. When you make Gizmo's ID one of your GoogleVoice termination points, that would make your iPhone an endpoint, presuming the application was running in the foreground as you can follow these instructions to set up GV to route calls to it. This post sums up what is also possible, though the details have magically been removed from Gizmo's web site.

Then there's Skype and the OpenSky gateway which makes Skype accessible. Now I wouldn't be surprised if GoogleVoice ends up adding a Skype direct feed, ala what exists with Gizmo already, as the OpenSky service is a back door into Skype and since Skype has an iPhone client already, well, you get my drift, especially when you think how Skype will eventually work over 3G and OpenSky has an SMS trigger already built in, and GoogleVoice already has SMS, so you can in theory have a callback type service that triggers a no cost call via GoogleVoice (or a lower than Skype rate International call) that rides reaches your iPhone over Skype, without a GoogleVoice client even being available.

Google bought a lot more than just termination to the PSTN and some well built software. They bought a very disruptive company with lots of good ideas and the ability to innovate and implement. Just like they did with GrandCentral.


09/11/2009 - Nimbuzz Launches NimbuzzOut for Low-cost International Calling
Nimbuzz-Logo.png Nimbuzz launches NimbuzzOut, offering great value international calls at the lowest possible rates, to complement its multi award-winning mobile application offering free VoIP calls, SIP calls and social IM aggregation.

NimbuzzOut Credits will be available for purchase, enabling users to save up to 95% on the cost of a traditional international mobile call.

Nimbuzz' free to download, free to use mobile IM and VoIP application, launched in May 2008, already enables millions of users worldwide to enjoy free calls and instant messaging with friends across both its own network, and users' favourite online social communities (Skype, Windows Live Messenger, Yahoo! Messenger, ICQ, Google Talk (Orkut), AIM, Facebook, MySpace and many more)

The launch of NimbuzzOut, starting with Symbian, iPhone and iPod Touch handsets and rolling out to others later this year, adds great value and great quality calling from mobiles on 3G or Wi-Fi to any other mobile or landline worldwide.

Nimbuzz technology has pioneered next-generation mobile calling, with over 3million Nimbuzz calls made every single week! NimbuzzOut represents the company's first revenue-generating feature, launched in direct response to user requests of whom 69% recently surveyed* said they expect to use mobile VoIP more than ever in the coming 12 months.

NimbuzzOut comes at a time of phenomenal growth for Nimbuzz, with more than 10million registrations of the application since launch, a current growth rate of more than a million new registrations each month (that's a new Nimbuzz user every 3 seconds!), a daily active user base of over 30% and an international user footprint covering every corner of the globe.

Adopting a standard pay-as-you-go model, NimbuzzOut credits will be sold in bundles of 10, 20 and 40 Dollars or Euros. Users can learn more and check call savings per country via the rate calculator on the Nimbuzz web and wap sites.


07/11/2009 - My T-Mobile UMA Experience and My CDMA Data Experience

Traveling to Seoul Korea meant that being savvy and frugal with my mobile usage. I took along a battery of phones, but really at the end of the day ended up using my RIM Blackberries to stay connected most of the time.

Sure I used the Nokia E71 with Truphone, but I wanted to put the RIM Blackberry Curve through its paces with UMA in a part of the world where broadband is like water and air. And when I say broadband, I mean blazing fast, no latency broadband, where WiFi is one of the standard ways of staying connected.

The RIM Blackberry Curve with UMA via T-Mobile performed like a champ. The connectivity was super fast, and the call quality better than what I get back in the USA. Given the fact that this is a route around roaming charges, the approach couldn't be beat, as the minutes fall under my "unlimited" plan from T-Mobile in the USA.

For email though I had to use the RIM Worldphone that has Verizon as the carrier. Being CDMA it was an easy connection to whatever network was available, and while the Curve was great on WiFi, without any GSM to latch onto, when out and about, it was not much help. The Worldphone was though and I never missed an email.

The bottom line is simply this. With some planning you can stay very connected, without a lot of hassle.


04/11/2009 - VOIPFUTURE First to Monitor Multiple GB/s Links at Full Line Rate

VOIPFUTURE, a vendor of Next Generation Technology (NGT) for the analysis and diagnosis of voice quality in VoIP networks, claims the company’s Smart Monitoring Probes are the first to monitor multiple GB/s links at full line rate.

RTP Monitoring Probe generates detailed diagnostics for every 5-second of a call stream. The company says this innovative voice quality evaluation technology provides precise information about individual in-call quality as well as network-wide service status.


03/11/2009 - Ribbit Announces Cloud-Based Service Ribbit Mobile
rabbit_logo.jpg Ribbit announces the release of Ribbit Mobile, a cloud-based service that provides a new way to manage calls, messages and phones. Ribbit Mobile's core set of features - including voicemail transcription, smart call routing and Web-based calling - transforms the way people communicate by letting them decide how, when and where they want to stay in touch.

Ribbit Mobile lets users communicate in ways never before possible by enabling them to merge multiple phones, route mobile calls to other phones and even answer their mobile calls on the Internet. Ribbit Mobile users can stay connected on their own terms-wherever they are-so they never miss another important call.

Unlike other Internet voice services, Ribbit Mobile doesn't require a new phone number, a new phone or a software download-and the service can be made active on any mobile phone in less than five minutes. Ribbit Mobile also converts voicemail to text and sends it to users via SMS and email, eliminating the need to dial into voicemail and listen to messages. It also provides an online message inbox where messages can be managed and stored forever.

Ribbit Mobile also offers users a back-up phone online for those times when a users' device is lost, stolen, broken or mobile service is unavailable. The Web-based version of the mobile device enables Ribbit users to continue to make and take "mobile" phone calls via an Internet connection, regardless of their location or device accessibility.

Service Increases Mobile Professional Productivity
For mobile professionals dependent on their phones to close deals and win new business, Ribbit Mobile is a must-have service. "Ribbit Mobile gives me a competitive advantage and helps me close deals faster," said Mortgage Loan Officer Jerry McClain. "I receive over 30 voicemail messages a day, and Ribbit Mobile gives me instant visibility into which ones are important so I can focus on what matters most."

Open Platform Drives Telephony Innovation
Ribbit Mobile is built on the Ribbit Platform - a robust, extensible platform with open APIs that lets developers add features to Ribbit Mobile. As more developers create applications, the service will become increasingly powerful and innovative.

Ribbit is also announcing the "Developer Rewards" program which will compensate developers based on how much their applications are used, even if their applications are offered for free to end users. Unlike traditional app stores, Ribbit developers are rewarded on creating the most useful and popular applications that drive platform and network usage.

During the introductory beta period, Ribbit is making its "Professional" package free for everyone on a trial basis, available via download at http://www.ribbit.com/mobile.


03/11/2009 - Are Corded Phones Endangered?

Yesterday at VoiceCon in SF a debate between industry pundits ensued over the potential of cutting the cord in the enterprise market.

My take is we will start to see more and more use of mobile convergence devices from the likes of RIM, Nokia and especially Android. Here's why.

Cost.

WiFi is cheaper to install than wired connectivity. With more and more office space becoming "temporary" and with lots of new construction thats been stalled or just not finished internally, a WiFi based converged platform becomes far more economical. Enter PBX based services from companies like Agito Networks who already announced their RIM Enterprise play and a few others and you have inside the campus cordless connectivity.

The second reason why converged devices or even PC based calling vs. a real IP Desk Phone is cost here too. Look at the price for basic IP phones and compare that to DECT phone or subsidized mobile devices.

I just wish a real Mobile PBX would come to life.....with all you need in one service...Mobile, FMC, Unified Communications, PBX extension based calling and more.


02/11/2009 - Report: VoIP market grew to $20.7 billion

We've heard this before: the bad economy was a boon for VoIP. Well now there is some pretty decent evidence coming out of Infonetics Research with their latest report VoIP and UC Services and Subscribers Report. According to the report, for the first half of 2009 the VoIP services market worldwide grew to $20.7 billion.

The majority of worldwide VoIP revenue, which consisted of residential VoIP and subscribers, was up 14 percent from the end of 2008. On the business side, IP PBX revenue growth slowed, but the research firm forecasts that IP Centrex and hosted UC revenue will grow 26 percent year-over-year in 2009.

"Demand for residential and business VoIP services continues to grow even as spending in other communication areas tightens." explains Diane Myers, directing analyst for service provider VoIP and IMS at Infonetics Research.

For more:
- read this release from Infonetics
- read this article from Seeking Alpha

Related articles
Infonetics Chart: 2013 VoIP Growth
Report: SIP Trunking catching on
Report: Mobile VoIP to impact operator voice revenue


02/11/2009 - Esnatech Introduces Desktop Video Integration with Skype Desktop VoIP Software
Esna Technologies has added Skype VoIP/Video support to its market leading unified communication desktop software, UC Link. As part of its ongoing goal for interoperability and Rich communication and collaboration tools, Esnatech has integrated its UC Link desktop software with Skype VoIP and Video services for enhanced real-time communication services. Users of the Esnatech Telephony Office-LinX UC platform will have their live Skype VoIP & Video status tied into existing office infrastructure and applications so other users can see if they are available or not, on their office telephone, or off the network. It will bridge the Skype VoIP/Video world with Enterprise telephony and Groupware status.

The benefits to enterprise users are they can integrate their daily business communications with Skype VoIP & Video and start using the popular application for daily business use. Co-workers and customers will know their true availability and status and using the Esnatech UC link desktop software communicate in the most efficient and collaborative manner. Users can in one click initiate Live Secure IM, Live desktop to phone voice calls, Ad Hoc group conference session and Live Skype VoIP and Video Session.

Skype support will be part of the upcoming UC Link desktop software for the esnatech UC server Telephony Office-LinX expected in Q1 2010. Esnatech will commence beta trials in December/January with its partners.

UC Link desktop software is a rich multi-OS desktop unified communications software that delivers Rich Presence, Mobility, messaging for the Telephony Office-LinX unified communications platform. This Esnatech UC server is already tightly integrated with all major PBX's and VoIP services as well it provides Mobile UC services to RIM Blackberry, Apple iPhone, Google Android, Windows Mobile & Symbian devices. It can be deployed as a standalone UC solution or an integrated application to existing PBX's and messaging solutions such as Octel voice mail platforms.


02/11/2009 - Is A Skype Settlement Near?

Om Malik, who has longstanding relationships in the investment community and has tossed aside his managerial role at GigaOm to do what he loves best, be a reporter, dropped a bombshell last night with initial details that Skype's current management and the founders of Skype may be closing in on a settlement surrounding the JoltID technology.

Om has hinted that he's got a lot more, and I would tend to view this as an evolving story, that will unfold and due to the egos involved, and the number of parties to the lawsuits (yes lawsuits) there's still a good chance this can go sideways.

My advice...stay tuned.


02/11/2009 - Reflections on The MiFi

The MiFi from Novatel Wireless, one of San Diego's leading technology companies, is hands down my product of the year. As an avid road warrior, their MiFi Pocketspot has become my hotspot anywhere I need Internet access, not only in the USA, but around the globe, as I have both an unlocked GSM device and USA only editions from both Verizon and Sprint, as neither offer just enough coverage, and we all know the inconsistencies of the AT&T network.

Recently, ReThink Wireless wrote an early eulogy about Novatel based on their earnings call last week.

This is a product whose market has yet to peek yet. It's early, and Novatel has the lead in the department. Their upcoming deal with one of the mobile data aggregators will help with the Enterprise market but the big sales come when AT&T, T-Mobile, Verizon and Sprint get their business customers on board. Those budgets start to pop in 2010, so as Novatel and the carriers work on better pricing, and as data caps get lifted or aggregated between users with company wide bundles, the value of the MiFi to the traveling executives, especially those that travel in teams, will begin to take hold.

Then there is the Novatel Wireless Developer Lounge that will bring new applications to the MiFi set, that can be installed on board. Think of that as a portable cloud.

While Novatel has a lot of ground to cover, they've been steadily improving their execution and delivery the last few years, so I'm taking the more optimistic approach and choosing to view their glass as half-full, not half-empty.


02/11/2009 - Gary Kim: How Not To Sell Hosted Voice Services

Gary Kim, who has been in and through the VoIP wars has a very interesting take of How Not To Sell Hosted Voice.

In many ways this is Sales 101, and it highlights what I like to call the "engineering sale" vs. the "marketing sale" that plagues many a VoIP company.

Too often the sale is based on one of two things:

1) The wow factor of something the company perceives as cool, but the market could care less about.

2) The overselling of a solution that remains in search of a problem.

Both sales approaches miss out on what's most important element of selling:

Need and Want Satisfaction Approach.

Simply put, what does the customer/prospect need and want. Sell that first and then follow with everything else.

Gary's piece pretty much asserts that.


01/11/2009 - Ribbit, Ribbit

After a year not much is really new at BT and Ribbit other than some shuffling of the deck chairs on the Titanic, despite the title changes and some granting of authority in new places, my sources tell me that BT is still trying to figure out how to get the Ribbit assets into the channels beyond what was already there, specifically Silicon Valley based companies like SalesForce.com, Oracle and Google (via the Wave Beta.)

For new ideas to succeed inside of BT requires sponsorship of the sales concept within some part of the company, and right now, other than with the group the company falls under, a recasted BT Design, not much is really new other than some titles from what I can see.

This is also not an empty category, as other companies are out there cutting into the market with actual sales, like client IfByPhone, Voxeo (with Voice XML and the purchase of Adhearsion), CloudVox as well as the companies Om pointed to--notably Twilio.

What BT needs is some outside thinking (like most big companies) which comes from the consulting and integrator ranks that can work around the internal process of getting things done, so adoption occurs. When that happens Ribbit's chances of success will go up, but for now, it's just a big purchase of things already on the drawing board, that were bought, not built. Ergo why BT should go outside again to buy, not try to build sales and adoption.


30/10/2009 - VoIP sales top $20 billion in first half; more growth to come

Maybe there is something to this idea that, in a recession, Voice over IP service is an affordable alternative to traditional telephone service.

In the first half of 2009, VoIP services brought in nearly $21 billion in revenue, with both residential and business services looking healthy and poised for even more growth for the second half of the year, according to a report by market research firm Infonetics Research.

Residential voice services still brings in the majority of revenue, with the number of subscribers growing 14 percent from the end of 2008 through the first half of ‘09. On the business side, the research firm said it expected IP Centrex and hosted unified communications service revenue to grow 26 percent year-over-year.

But the current sweet spot, at least in North America, is small businesses with fewer than 100 employees. In the first half of the year, roughly two-thirds of all IP Centrex seats sold went to small businesses.

Click Here to Continue Reading


30/10/2009 - Real Video Recording Comes to Skype With VodBurner

A few weeks ago one of my favorite video experts, David Spark, was asking me what application or plug-in would work with Skype well. My reaction was "not much."

Then the very next day, into my inbox came a note from longtime Skype application/Extras developer Jeremy Hague, letting me know about his new app called VODBURNER.

Well the app is now out and TECHCrunch has the details.

Conceptually, this is exactly what Skype needs to have. Based on the stats revealed yesterday at eComm from Skype, more and more video calls are happening every day. With better web cams coming to market every day, recording and being able to share a video with others who may not have been on the call is big benefit. Back in the day when we worked with SightSpeed, one of the most useful features of SightSpeed for Business was their video recording capability. With VODBURNER now live and available for $9.95 or so, it means Skype becomes closer to being the ultimate video platform. All that's missing is multi-party, something already offered by ooVoo and SightSpeed.


30/10/2009 - Who Said Voice Is Dead? Not Infonetics

To all the nay-sayers who were quick to pronounce that voice was dead, the rumors of its demise were clearly premature. According to Infonetics Research, and a post from Om Malik, the market size is $20.7 BILLION dollars.

This is before you add in all the non-revenue minutes from services like Skype, Gizmo, Yahoo Messenger and the rest of the no-cost to talk services that are making ancillary revenue off of things like dial in DIDs and other services.

What the report also points out is that US cable operator Comcast has become a very big player in voice, which means that both Level3 and Sprint are seeing lots of traffic at the wholesale level, while AT&T, now a dead on competitor to Comcast via Uverse, likely is losing their share of business from not only Comcast, but all the major cable operators.


29/10/2009 - BT Brings Unlimited Calls to Businesses
bt_logo.jpgBT announces it is offering unlimited fixed line calling packages for small businesses. The new high value BT Business One Plan Inclusive packages offer unlimited calling minutes to UK landlines, UK mobiles, international destinations and 0845 and 0870 numbers for a fixed fee*.

BT Business is also offering businesses greater savings by introducing 500 free UK calling minutes per calendar month per line (fixed or VoIP).**

Businesses opting for one of the new BT Business One Plan Inclusive packages can also combine unlimited calls with a range of communications options including broadband and mobile, consolidating their fixed, mobile and broadband spend under One Plan.

Under BT Business One Plan all service and billing enquiries are dealt with through one number, and customers will receive one bill for all services. BT Business Broadband offers a 99.99% reliable broadband service; nine out of 10 faults are resolved in under four hours and 95% of calls to the 24/7 UK help desk are answered within 30 seconds.

*Available to customers that (re)sign to OnePlan by 30.04.10. Minimum yearly spend and requires commitment to 2 core products. Fee - £15 per month - further reduced to £12.50 per month if customers take the unlimited package on a VoIP line. Fair usage policy applies.

**Offer ends 30.04.10. Exclusions, terms and conditions apply.


29/10/2009 - Amen, Brother
Alec Saunders just wrote the Voice 3.0 manifesto.

28/10/2009 - V Phone: Mobile & Wireless VoIP on the Apple iPhone
V_Phone_logo.jpg The V Phone offers a key advantage that is sure to grab the attention of users of other mobile VoIP software. Rather than locking iPhone users into working with a single VoIP provider, it lets users choose between multiple providers of their choice for voice calling. The V Phone nullifies the single provider protocol and lets users choose the most cost-effective provider for each task, a capability that is unique among such programs. In addition, the V Phone app is the first ‘open and configurable’ app to also offer SMS messaging over IP.

The V Phone’s SMS features offers two standard VoIP provider networks, as well as an option for entering the user's own provider of choice. The app’s VoIP calling and text messaging options works with WiFi, allowing for convenient coverage without the need for a SIM card. Additionally, iPhone users can now make 3G/GPRS/HSDPA VoIP calls. With an intuitive, attractive graphical user interface and simple installation steps, the V Phone makes it easy for anyone to save money and start getting more out of their mobile or cell phones.

Matrix has released a video on You Tube demonstrating to iPhone users on how easy it is to configure and use the app.

Matrix has submitted the app to Apple for approval and believes it should be available in the App Store within 2 to 3 weeks.


28/10/2009 - Rebtel Introduces VoIP Services Between Pakistan and 50 Countries
rebtel_logo.gifPakistanis living in 50 countries around the world can now call friends and family in Pakistan free of charge using any phone - landline or mobile - with the introduction of Rebtel service in Pakistan.

The same goes for people in Pakistan who can now use their landline or mobile phones to call friends and family in 50 other countries free of charge, or make ultra-cheap calls to anywhere else in the world using Rebtel, the Internet phone company.

There is no charge to set up a Rebtel account. No contract. No monthly fees. And no changes whatsoever are required to the users calling plan with their landline or mobile phone provider.

How Rebtel works

Rebtel gives people local phone numbers in the country where they live that connect them directly with their friends and family abroad. That means, for example, Rebtel gives someone living in Lahore a local Lahore phone number that connects him directly to a friend or family member living in New York. At the same time Rebtel gives the friend or family member in New York a local New York phone number that connects them directly to their friend or family member in Lahore.

There's no access number to dial, no PIN to remember, or long international phone number to enter. The user only dials a local phone number where they live and Rebtel connects the call over the Internet to their loved one abroad.

Free Call: Tricky but worth it
Rebtel's standard rates to and from Pakistan are incredibly low - almost always better than calling card rates.

All calls - to landlines or mobile phones anywhere in Pakistan - from any of the 50 other countries where Rebtel is available are just 7.4 cents (U.S.) per minute.

And calls from Pakistan are equally cheap. For example, a call from Pakistan to:
  • Saudi Arabia is 8.23 PKR per minute on a landline, 16.30 PKR on a mobile phone
  • U.K. is 1.58 PKR per minute on a landline, 14.97 PKR on a mobile phone
  • UAE is 16.55 PKR per minute on a landline, 17.55 PKR on a mobile phone
  • U.S. is 1.24 PKR per minute on either a landline or mobile phone
But if those rates are still too high, Rebtel recommends Pakistanis use the Free Call service and get their international call for the cost of making a local call.

Here's how to make a Free Call: When a person in Karachi calls a friend in London, for example, they ask their friend - while they stay on the line in Karachi - to hang up in London and call right back using the local London phone number they've been given by Rebtel to reach their friend in Karachi.

When that happens:
  • The person in Karachi is making a local call
  • Their friend in London is making a local call
  • Rebtel connects the two local calls over the Internet, and
  • The international minutes are free.
Free Calls (when the person who receives the call hangs up and calls back while the original caller stays on the line) today can be made between 51 countries around the world.

Getting started with Rebtel is fast, easy and free

1. Go to http://www.rebtel.com, enter your number and a friend's number abroad.
2. Rebtel creates a local number you can use from any phone, anywhere.
3. Save the number in your mobile phone's address book and use it any time.


28/10/2009 - Is The BlackBerry Doomed?
TokTumi's Peter Sisson thinks that RIM may be in for some dark days and that the Blackberry is doomed.

27/10/2009 - Aastra Releases 6739i Color Touch Screen IP Phone with Gigabit Ethernet

Aastra launches the Aastra 6739i, its most advanced desk phone to date. The company unveiled the new color touch screen phone today to hundreds of telecom resellers and service providers at the BroadSoft Connections executive conference.

In an increasingly competitive business climate, executives need access to the highest quality communication technology available to facilitate personal communications and collaboration. The feature-packed Aastra 6739i is a market-leading touch screen business desk phone, delivering high quality enterprise communications with advanced features, such as Bluetooth and dual Gigabit Ethernet.

The 6739i is ideally suited for senior professionals who require a powerful, flexible IP telephone to maximize their communications efficiency.

Features

  • Large Touch Screen Display
    The The high resolution (640 x 480) full VGA backlit LCD Touch Screen display is at the heart of the Aastra 6739i. A state of the art display, the screen provides helpful navigational menus to take full advantage of the powerful telephony features this SIP phone brings to the desktop. Adjustable contrast and brightness settings can be used to ensure maximum resolution quality in any lighting environment. The screen size is large enough to offer multiple touch screen softkeys which can be customized as speed dial/function keys.
  • Remarkable Audio
    All 67xi Series IP Telephones incorporate Aastra Hi-Q™ audio technology to deliver enhanced performance and voice clarity. Integrating wideband audio software and full frequency response hardware, the Aastra 6739i goes one-step beyond maximizing the acoustic performance to deliver a remarkable audio experience on every call, whether using the handset, hands-free speakerphone or headset port. Sound quality and performance are clearly elevated to a new level with the 6739i
    from Aastra.
  • Flexible Headset Options
    Providing enhanced headset flexibility, the 6739i allows for a variety of headset options. Featuring a built-in Bluetooth interface and a dedicated EHS (DHSG) port, the 6739i facilitates mobility around the office while enjoying remarkable audio quality on your wireless headset. Additionally, a standard modular headset connector with built-in amplifier provides easy connection for traditional commercial headsets.
  • Simplified Deployment
    From initial deployment and configuration to future enhancements and upgrades, the Aastra 6739i is designed to save your business time and money. Dual autosensing switched Gigabit Ethernet ports eliminate additional wiring and simplify installations without compromising the bandwidth required by power users. Integrated IEEE 802.3af Power-over-Ethernet allows easy deployment with centralized powering and backup. Easily created configuration files, using any text editor, can be used to configure phones individually or centrally.
Source: Astra

26/10/2009 - Sipera SLiC Delivers Smartphone Security for 'Business Ready' Mobile VoIP and Unified Communications
sipera_logo.jpg Sipera Systems announces availability of the Sipera Secure Live Communications (SLiC) mobility solution. Delivering breakthrough enterprise-class communications privacy and security for VoIP and UC on smartphones, Sipera SLiC makes smartphone VoIP and UC "business ready."

Sipera SLiC is the industry's first security solution enabling enterprises to "tame" the smartphone, permitting employees to use VoIP, UC, cloud telephony, and other low-cost and feature-rich communications applications on mobile devices with complete security and privacy. In an important industry first, Sipera SLiC enables smartphone VoIP to include smart-card card authentication for accessing enterprise resources, providing unparalleled access control and communications privacy.

As a result, enterprises can:
  • Extend UC and VoIP to smartphones while ensuring privacy and security compliance by seamlessly extending the enterprise security perimeter to these devices.
  • Securely enable office phone functionality on smartphones, such as interoffice extension dialing, no matter where the employee is using the smartphone.
  • Offload cellular minutes to VoIP for dramatic savings, while maintaining confidentiality of mission-critical communications. This enables fully secure utilization of VoIP with dual-mode mobile phones.
  • For the first time ever, use Two-Factor Authentication with smartphone VoIP for enhanced access control.
  • Block threats that result in data leakage, toll fraud and a host of other security risks.
  • Enforce control on incoming voice spam with a one-click option on the phone to black list calls.
  • Easily manage and enforce the enterprise communications security posture on any device in any place, both inside and outside the enterprise border.
This includes office phones, home office UC devices, soft-clients on PCs and, now, smartphones and similar smart mobile devices.

Sipera SLiC already is in use by multiple customers, including a Fortune Global 500 enterprise, which is using Sipera SLiC to securely offload millions of minutes in cellular usage to VoIP. This case study and others will be introduced when Sipera SLiC is unveiled during a special free webinar on UC Security: "The Final Frontier: Secure Unified Communications to Any Device in Any Place".

As the smartphone market has exploded, hundreds of communication applications have been introduced that take advantage of WiFi and data services such as 3G, GPRS and other technologies. But these applications do not natively integrate into the enterprise security infrastructure, making it difficult for communications security managers to ensure communications privacy, data integrity, and other critical security requirements. As a result, employees are using unauthorized VoIP or other UC applications on their smartphones and violating privacy mandates and confidentiality rules, exposing themselves to eavesdropping, and increasing information security risks.

Sipera SLiC solves the smartphone security challenge by integrating the smartphone into the enterprise communications security infrastructure. The solution:
  • Automatically authenticates the smartphone back into the enterprise PBX or call manager.
  • Ensures encryption of IP-based communications.
  • Enforces security policies in real-time.
  • Blocks threats or blacklisted callers.
With SLiC, enterprises can ensure smartphone VoIP communications support compliance with FERPA, GLBA, HIPAA, PCI DSS, Sarbanes-Oxley and other government and industry mandates regarding control and privacy of information.

Sipera SLiC solution consists of:
  • Sipera's award-winning UC-Sec security appliance, deployed in the enterprise VoIP or UC network and providing encryption, access control and authentication, policy enforcement, and threat mitigation.
  • Integration and interoperability of UC-Sec with the enterprise's smartphones, which could be complemented by the Sipera SLiC Client, available for leading smartphone operating systems.
Mobile UC security will be the focus of a free webinar sponsored by Sipera on Wednesday, Oct. 28, at Noon Eastern time: "The Final Frontier: Secure Unified Communications to Any Device in Any Place." Featuring Aberdeen Group Senior Research Analyst Andrew Borg, the webinar will review the latest industry research, costs analysis, case studies and best practices for deploying UC, including to smartphones.


26/10/2009 - Adaption Technologies Introduces Remote LAN Assessment Tool Designed Specifically for VoIP Providers
Adaption Technologies announces the release of ExamiNet, a remote LAN assessment tool designed specifically to meet the site prequalification and technical support needs of VoIP providers. ExamiNet provides a quick and convenient method of assessing a client's LAN to determine its ability to support VoIP services. The ExamiNet platform also provides a secure and efficient means of collecting the assessment data and allowing access to the data via a web portal. This assessment process is achieved with use of an application that was designed with the chief principle of simplicity for the client end-user. This simplicity removes the need for any technical understanding of networks, PCs or VoIP telephony by the client to collect this information and making it available to the technical support staff responsible for interpreting the data.

ExamiNet executes a suite of low level network tests from a clients host PC that is directly connected to a candidate LAN for the purposes of determining that network's current ability to support VoIP services. The ExamiNet test suite includes procedures that determine the status and support characteristics for key network protocols, services and settings necessary for hosting an acceptable level of quality VoIP service. These tests include: DHCP, DNS, firewall, routing, bandwidth, and QoS.


26/10/2009 - Guide: Open source VoIP resources

Giga OM and BusinessWeek have compiled a guide to various open source VoIP applications. Read Article


26/10/2009 - Samsung Offers Big Money To Developers in Contest

Over the weekend Samsung began a contest for applications developers by offering $330,000 in prize money to develop applications for its Omnia II (I8000) and is open for applications in English and Italian.


24/10/2009 - VoIP Over 3G in Canada on the iPhone?

Erik Lagerway thinks VoIP over 3G is a when, not an if on the iPhone up in Canada.

This is of course not going to happen until Apple updates their developer's Terms and Conditions. Right now Apple's T's & C's that the iPhone developers are working under are not yet written to enable the applications to deliver the voice over the 3G networks officially.

Apple's rationale I would guess is that so far only AT&T has come out with a policy to enable it.

I say--BUNK. Since the iPhone's content can be localized by country, so can the apps, since basically, downloading of a application to the iPhone is not really any different than downloading the latest Michael Jackson video or song from "This is It." That is of course unless someone thinks that Voice over 3G Apps are licensed by the Beatles' catalogs' rights administrators...


23/10/2009 - Acme Packet’s SBC's Selected to Ease Interoperability with IP PBXes for Skype for SIP Beta
Skype announced the selection of Net-Net OS-Enterprise session border controllers from Acme Packet for its Skype for SIP beta offering. Acme Packet is the leader in session border contro solutions and the sole SBC partner for the Skype for SIP beta program.

Skype’s deployment of Acme Packet’s SBC simplifies the interoperability and feature compatibility of the Skype for SIP beta offering with enterprise IP-PBX equipment and next-generation unified communications platforms which utilize the SIP standard. As a result, Skype for SIP will allow those enterprises with an on-premise IP PBX to take advantage of an innovative IP-enabled communications tool and to benefit from end-to-end interoperability. The implementation of an SBC by Skype as part of the Skype for SIP beta program also enables the delivery of high-quality, real-time interactive communications, while minimizing the exposure to risks for those companies who sign up for the trial.

Skype for SIP will allow many companies to reduce their costs by making outbound calls to landlines and mobiles worldwide at low Skype rates from devices connected to their existing SIP-enabled PBX systems. It will also allow organizations to receive inbound voice calls to their PBX from the more than 400 million registered Skype users around the world via a global click-to-call button on their Web site. In addition, if they buy and associate local online numbers with their PBX, they can receive inbound calls to the PBX from landline and mobile phones via Skype.


20/10/2009 - Speakeasy Introduces EasyVoice Mobile for iPhone
speakeasy_logo.jpg Speakeasy introduces EasyVoice Mobile for iPhone, published by JNSoftware LLC. EasyVoice Mobile brings the savings and flexibility of Speakeasy Hosted Voice (VoIP) to business customers using the iPhone, including free international calling to 22 countries and integration of Speakeasy's Remote Office functionality.

The EasyVoice mobile iPhone application is available for purchase only to Speakeasy business customers as an extension of Speakeasy's Hosted Voice service, and includes the following key features:
  • Remote Office: Receive calls on your iPhone via your office number and make calls that appear to come from your desk phone
  • Free international calling to 22 countries (with select rate plans)
  • Integration with iPhone contacts
  • Full call history for your business line, as if you're sitting at your desk
  • One-click access to key office phone functionality
  • Instant access to voicemail
Speakeasy Hosted Voice not only saves customers money over traditional phone services, but also helps them work smarter with advanced calling features. In addition to Remote Office, EasyVoice Mobile gives users more control of business calls made and received on an iPhone, including the ability to place calls on hold, set the do not disturb function and transfer calls to another number or voicemail.


20/10/2009 - Om Malik on the Nokia N900

Om gives the N900 (something I have on order from Amazon) a 6 out of 10. That's barely a passing grade.

Granted he reviewed pre-release software, but what I like about it is the "optimized for the T-Mobile network" on which I currently run an Android based MyTouch3 from T-Mobile. Hopefully, by the time I return from the UK and EU I'll have received mine.

Now if it only had a VoIP client....stay tuned.


20/10/2009 - Voiceserve's Voipswitch Android Dialler Application Released
voiceserve_logo.jpg Voiceserve through its company Voipswitch announced its release of the Voipswitch Android-powered "Soft-phone" at the GITEX exhibition in Dubai.

Vippie Mobile is a downloadable application that will allow Android users to place local and international calls via the WIFI, GPRS, 3G or Edge connections. Calls between registered "Vippie" users via WIFI are not charged and are for free irrespective of Global location. The Voipswitch softphone utilises SIP protocol, its usage in not only confined to that of Voipswitch subscribers and is designed to be fully compatible with any softswitch or 3rd party server. The Vippie for Android, like the other Voipswitch Mobile softphones has integrated VOIP tunnel technology, enabling communication even from otherwise blocked regions.

Vippie Mobile targets the wireless handset market. The objective is to enable mobile users to access low-cost telephony communications via their Vippie Mobile. Once the Vippie Mobile application is simply downloaded onto a cellular handset, users are able to call any telephone in the world directly from their cellular phones, using VoIP technology, at a fraction of normal long-distance rates.


19/10/2009 - An Early Holiday Present from Google

If you have to Fly and want to stay connected, Virgin America and Google are giving away free WiFi for the holiday season.

Now, what's good here is if you use Google Voice you can at least receive your messages as transcribed text. Then again, maybe they'll let us use Google Talk voice and video...hmmmm


15/10/2009 - Why The Gizmo Sale to Skype Rumor is Good For The Industry

I've had a day to reflect on the rumor of Skype buying Gizmo (actually they would be buying all of Sipphone) and why it's more than just good for the VoIP industry.

For starters, just the fact that Skype is thinking of SIP as the alternative to JoltID is a good sign. It brings all kinds of attention to something that has been taken for granted and not given the kind of respect it deserves.

That makes it great news for the industry, and for companies like clients VoxBone and HiDefConferencing both of which play heavily in the Skype ecosystem, but are very much SIP based. It's also welcome news for client Junction Networks as their OnSip platform is business grade and far more developed and live than anything Gizmo has revealed so far. Likewise it's great news for client Truphone whose all SIP infrastructure is immediately interoperable with whatever the new Skype becomes. It's also good for client iotum (and blogger Alec Saunders) whose patent portfolio includes some very nifty feature sets. Same for ifByPhone which would immediately see a huge market open up in terminating their suite of automated telephony applications' calls to Skype via SIP in addition to 800 and local DIDs. This is also equally great for client xConnect, who SIP based peering platform and application ready architecture means Skype doesn't have to look far for a lot of interconnection simplicity.

Take OnSip for example. Here's a business grade, market proven (and loved) SIP based hosted PBX play built from the ground up by Junction Networks. They have a fully SIP compliant infrastructure, they are running minutes every hour of every day, with termination to SIP and PSTN networks, and have developed an entire web based UI that lets their customer manage calls at the individual user level, as well as a full backend customer administration portal. With their open source heritage making it possible to do almost anything imaginable, there's not much that Gizmo has that's different. As a matter of fact other than the downloads (which are not users) that Gizmo has, its possible that OnSip has even more active end points on a daily basis and may be terminating more calls to more endpoints that aren't all OnNet. So if Skype buys SipPhone/Gizmo this means all the OnSip customers can call their Skype pals without any hassle, or a need to have a second softclient running...That means greater efficiency, further reach and all the services that can run on SIP take the front seat over minutes.

Now lets look at who else this is good for. Companies with rich understanding of APIs like Voxygen and Thomas Howe. Voxex, Cloudvox, Twilio, Broadsoft, etc. The list goes on and on. What's more all the current SIP customers of CallCentric, Inphonex and other Internet Telephony Service Providers instantly make calls to Skype ID's for Free from a SIP client or endpoint. Any SIP client or Any SIP endpoint. The list goes on and on.

Oh, and yes. It is good for Gizmo and founder Michael Robertson too.


14/10/2009 - Digium Announces Winners of 2009 Innovation Awards
digium_logo.gif Digium is proud to announce the winners of the 2009 Digium Innovation Awards. The company announced the winners today at AstriCon, the official conference for Asterisk, the world's leading open source PBX, telephony engine and telephony applications toolkit. The Innovation Awards, presented in five categories to seven recipients, recognize innovation, enterprise-class solutions, measurable return on investment, use of Asterisk in businesses outside of the communications industry and contributions to the Asterisk community.

Asterisk is currently used in business, government and educational settings around the world. Along with being cost-effective, Asterisk’s flexibility inspires its savvy community to develop novel products and services. Digium presents the Innovation Awards to recognize and showcase the innovation, creativity and commercial success of the many Asterisk-based products and services.

The 2009 winners of the Digium Innovation Awards are:

Pioneer Award :: Abot Tanaw (Philippines) – Abot Tanaw uses dedicated videoconferencing hardware setup, similar to that found in businesses, to deliver high-quality video to overseas Filipino workers who wish to communicate with their families on a regular basis. Abot Tanaw curbs the cost of communication by taking full advantage of an Asterisk-based IP PBX server to provide the video calls at no cost to users.

Pioneer Award :: GreenfieldTech (Udim, Israel) – Working on behalf of a customer, GreenfieldTech created a high-speed, highly scalable Asterisk-based dialer and interactive voice response system that currently serves over 10,000 customers world wide. The platform was used extensively during the 2009 Israeli elections, serving 70% of the political parties in Israel.

ROI Award :: City of Taguig (Taguig, Philippines) – The city of Taguig is the first in the Philippines to implement a unified citywide telecommunications system. Communication is now available 24/7, despite tropical rains and typhoons that previously were a threat to the entire telephone system of Taguig’s City Hall. With newly established centralized hotlines, calls are answered and filtered to the proper department by trained staff, instead of interrupting city workers while being passed from one department to another. Taguig now has an Asterisk-based VoIP telephone systems in over 73 sites, and the implementation has already brought a 50% decrease in city costs while doubling city workers’ productivity.

Inside Out Award :: Teletales (New York, N.Y.) – Teletales enables users to share stories via the telephone and download them online to keep forever in digital form. Users call in to Teletales, an Asterisk-based phone system, and enter the number of the person with whom they would like to share a story. Teletales connects them and then records their call. Users can then log in to Teletales online to download and edit their audio recording to keep forever.

Community Achievement Award :: House Internet (Buenos Aires, Argentina) – House Internet developed FOP, the first real-time switchboard for Asterisk, in 2004, and it remains the most widely used operator console. FOP is currently one of the tools that companies and integrators installing Asterisk use to highlight and visually demonstrate the potential of Asterisk as a VoIP platform. Many individuals involved in Asterisk are able to benefit from the solution, from developers and integrators to phone users.

Big Biz Asterisk Award :: Intuit Innovations (Kuala Lumpur, Malaysia) – A pioneer in the Malaysian market, Intuit Innovations created a scalable solution able to support 130,000 existing subscribers and handle 10,000 concurrent calls. The solution can be used by ISPs, telephone company providers and VoIP carriers with large subscriber bases who need to provide a reliable but low cost telephony platform.

Big Biz Asterisk Honorable Mention :: Airnet (Chattanooga, Tenn.) – AirNet provided a large-scale VoIP outbound survey solution to the Republican National Committee for the 2008 Presidential Election. Political volunteers were able to walk into a call center where multiple VoIP phones were configured, log into the survey application through the phone and begin making calls. The solution had approximately 250 locations spread across the continental United States, with 6,500 VoIP phones conducting 21 million phone calls for a total of 24 million minutes consumed.

Digium thanks this year’s participants and all of the award winners. Asterisk innovators are invited to participate in the 2010 competition by submitting an application to www.digium.com/en/company/awards/innovation.php.


13/10/2009 - Is Skype Buying Gizmo? Makes Sense to Me

One of the things one learns is that one can often be right without saying much. For months as the JoltID suit has been rearing its ugly head I've been saying Skype is a brand not a technology and they would simply go all SIP. That opens the door to a lot of potential moves, but one that makes total sense is buying Gizmo from Michael Robertson.

It makes sense because Gizmo works, but what really makes it interesting is how GoogleVoice already has a peering relationship with Gizmo ( a deal I helped broker two years ago when both were just simple startups per se)

The peering means if Skype goes with Gizmo as it's SIP backend is that calls to and from GoogleVoice are FREE and the stay on-net, without ever touching the PSTN.

Unless I'm mistaken though, Gizmo isn't P2P SIP, but just SIP, with of course the media path being P2P like all VOIP, and the Signaling being SIP.


12/10/2009 - Comcast Looks To The Future With HomePoint VoIP

In a move that Fierce VoIP is calling a limited release by Comcast, the nations largest cable operator, of HomePoint, a converged VoIP/Router, it would appear that finally, after making all the needed in network (e.g. getting all the hardware and software to be the same in all markets) infrastructure work completed, Big C is ready to sell VoIP.

You may ask as Fierce did, "why?"

That's simple. WiMax and LTE. Both are SIP at their voice core and even really IMS for LTE. IMS is SIP for voice for the most part so as Comcast rolls out Mobile WiMax they can more easily offer a truly converged service, and one that offers the kind of features we see from Google with Google Voice.

Since Comcast and Google are both investors in Clearwire, and since Android is already becoming more than a mobile-GSM handset, you can start to see long term roadmaps coming together where Comcast in many parts of the country becomes a single source provider vs. AT&T and Verizon.

In many ways, if you look at the map, Comcast is the Bell System recast, albeit with a more technology/IP orientation, while AT&T has chosen to be still in the analog world more than in the IP world with a converged play.

That will change by 2011 when the new Ma Bell/AT&T rolls out their concept of ONE Network. Then the battle will begin and AT&T will start to regret ever selling Comcast their cable TV networks.

This particular trial, is very typical in the cable industry. Pick a market as a control site and then add a few more. Gain feedback and then push it out across the country. It's smart and a good way to roll out a product that works from the time it's installed. In many ways this is the market AT&T would have owned had they continued marketing CallVantage. Oh, well.


12/10/2009 - Report: The mVoIP Market 2009-2014 - Successfully Profiting from VoIP over Mobile Report
Reportlinker.com announces that a new market research report is available in its catalogue. The mVoIP market 2009-2014 - Successfully profiting from VoIP over mobile.

Report Details
  • Skype Launch for iPhone Official, just announced
  • Skype set to launch mVoIP with Blackberry Two brand new headlines just announced.
Latest news

Skype for sale?: Reports that the VoIP market leader Skype is up for sale on eBay have resurfaced in the market again. Will eBay offload the Skype from its portfolio? Is it acceptable for the eBay to sell Skype - its most valuable asset? - an analysis of the scenario is presented inside this report.

Google Voice

Google has stepped up the launch of Google Voice - which is perceived as threat to traditional networks and over-the-top market providers like Skype. An overview of what Google Voice and how does it work is available in the report.

BT to launch mobile VoIP

BT Inmo has bought a licence to globally market and sell mobile VoIP, based on a solution from the US firm Qnective. It is developing a mobile VoIP solution set for BT Global Services, which it will base on Qnective's Qtalk products. Skype's launch of its VoIP client for the Apple iPhone, and plans for another launch on the RIM's Blackberry platform in 2009, are the latest developments in the implementation of VoIP services on mobile phones, a market which has grown in importance recently. The introduction of 3G handsets and smartphones in the market and deployment of 3G and 4G network technologies have raised the prospects for all stakeholders of the telecoms industry, providing equal opportunities for growth for callable companies, traditional fixed-line operators, mobile operators, over-the-top market vendors and third-party application developers. The IP-convergence/substitution has made multi-service offerings in a unified communication environment possible; telecoms operators can now diversify their business from one area to a number of areas, where the mobile phone has emerged as a central device to connect end-users. mVoIP is now lining up to challenge the established technologies with the introduction of products and services that meet the needs of modern business and technology savvy consumers. Consequently, service providers are aggressively looking for ways to offer mVoIP to consumers. In the enterprise and SMB markets, IP-based and hosted IP telephony services are gaining in importance and are replacing TDM based products, ultimately leading to a complete take over. On the vendor side, traditional PBX vendors are being forced to develop products that are based on IP technology. Enterprise solutions are to provide the first commercially relevant mobile VoIP business. IP-based corporate PBX systems are already common, and mobile-only systems hold significantly less market share. Although there is some resistance so far by the mobile network operators to adoption of the VoIP on their networks, but deployment of the 4G technologies -WiMAX and LTE - in the near future is set to change the game for them as well. VoIP is expected to offer mobile operators significant business opportunity by allowing them to harness three powerful characteristics:
  • they can cut infrastructure costs and service charges to better compete with fixed operators,
  • they can expand their coverage by supporting access from WLAN access points, and
  • they an offer richer communications services to their users.
The main players

With a nationwide spread of Internet, all players in the telecoms sector - long distance and local telephone companies, cellular operators, cable providers - are embracing IP-based services. The idea is to offer converged data, landline voice, mobile and video on a single platform from a single provider. Broadband and mobile internet is playing a key role in delivering of this 'triple-play' and now quad-play idea. The market will be dominated by three types of players:
  • IT companies
  • Cable companies
  • Wireline carriers
  • Wireless carriers
  • mVoIP entrants
  • Application developers
  • Content providers
  • Consumers (commercial and individuals)
What does this innovative brand new report deliver?

Implementation of VoIP on mobile:

There are more than one ways to access VoIP on mobile phone. Is mVoIP to be a voice service, running over the DSL/ broadband IP network, on a mobile phone? Or, Are over-the-top services - that users download onto their phones to connect to services providers which are not their primary mobile service provider - to be called mVoIP? This report will provide you an insight How big is the market opportunity? The market opportunity for mVoIP is as big as the ICT industry itself. This report will give you a complete insight of the ICT industry and market (for example broadband and internet penetration rate and telecoms services growth), with a special focus on the mobile phone industry i.e. subscribers growth, handset shipments, data growth, mobile broadband penetration, 3G uptake and developments and prospects for the deployment of 4G technologies in the future.

What will drive the mVoIP market?

The mVoIP has grown in importance. However, what will drive its future growth? This report analyses the factors that are going to influence the market and inspire its growth in the future. Can you afford to be miss out on the new emerging revenue opportunities?

The regional perspectives - The report gives an overview of the US, Canada, Europe and Asian ICT markets inspired by the robust growth in the mobile industry, with a special focus on China and India - the two countries that are driving growth in telecoms services globally.

Market reshaping developments - The report includes a separate analysis of the market reshaping developments that have taken place recently, and are set to influence and change the landscape of the mVoIP services market.

This unique one-off report delivers Interviews, quotes and critical leads in one easy to read, immediate access format. It ensures you reach the right conclusions and delivers analysis and forecasts to back up your planning.

Who should buy this report?

The companies that are involved in this market include:
  • Cable companies;
  • Fixed-line operators;
  • VoIP service providers;
  • Mobile operators;
  • VoIP equipment manufacturers;
  • Handset makers (Nokia, Motorola etc), as well as WLAN handset makers (Cisco, Avaya etc); and
  • Internet and wireless Internet service providers (WISPs).
  • Third-party application developers
  • IT companies (i.e. Google and Microsoft)
  • Internet, landline, wireless and mobile technologies developers and participants
  • Broadband services and solutions providers
  • Telecoms regulators
  • Public telephony services providers
  • Online application stores
  • Content solutions providers
  • Enterprises
  • Investment companies

12/10/2009 - T-Mobile UK Opens Up Mobile Broadband To Skype Calling-Sort Of
It will mean being on a contract (for now) but if you sign up in the UK to a monthly contract for what T-Mobile UK is calling it's Mobile Broadband Extra package for 30 Pounds a month, about 45 dollars, you'll be able to take advantage of speeds up to 7.6 megs a second and make Skype calls.

11/10/2009 - Sidekick Data Loss-A Wake Up Call For Cloud Based Users

Danger-Your Data Is Not Really Secure With Microsoft Servers

---that could be the headline in tomorrow's Wall Street Journal, and it would grab a lot of attention.

Another could be:

The Danger of Online Storage

Or another

Danger In The Cloud

Danger Phones Now Have Amnesia

You see, redundancy doesn't have mean you're fired. Unless of course you're the VP or GM of the Microsoft/Danger group's server farm due to the SideKick fiasco and the T-Mobile executive who signed a deal that didn't insure their customer's data was secure.

Redundancy means having another full copy of everything. And somehow we're seeing more and more "data" loses.

Now, while many may say "read the fine print" in this case, the Sidekick has no other way of having it's data backed up (at least not from the era of my old Sidekick which was pre-Microsoft) so users really had trust in their mobile operator and the back end suppliers.

Well, that trust just went out the window.

Now it seems the idea of a cloud based storage service that doesn't have a backup guarantee is as good as a free service. In this case the implicit trust of the brands, T-Mobile, Microsoft and Danger, all have been compromised.

Given how in some parts of the world, a mobile phone is the computer for so many, and for many, their entire life (well social and business life) is stored on a mobile phone, losing one's memories, contacts and details is paramount to amnesia.

Somehow, I now think this is much more than a headache in Redmond. It's more like total memory loss with no chance of recovery. That's called brain damage.


11/10/2009 - Voice 3.0: The Era Of API Calling

I just learned that Cloudvox is launching this week and it got me thinking.

Cloudvox is one of the companies like client Voxygen, Voxeo, Twilio and also client ifByPhone which has grasped the power of voice APIs and made them available to just about everyone.

What does all this mean?

Well for starters, voice API's become more deployable. In an era where cloud computing and open source technology are taking hold, the need for easy to use libraries of code is evident.

A company that either develops API, uses them to their nth degree or knows how to manage and deploy them, ala pal Thomas Howe, is going to be part of the Voice 3.0 era.

Watch for other companies to take on a similar approach.


10/10/2009 - A Waste Of Money, Time and Words

I have to laugh when I read that the FCC is investigating Google over not terminating calls somewhere that costs more money and where the reciprocal compensation model isn't really "reciprocal." To me, it's a big waste of the money the FCC has to do far better things, like working to get broadband in more places at better prices.

But since no citizen of the USA is paying for any part of the Google Voice call, other than Google, which is not part of their already agreed to service plan, why does the FCC care. This is no different than my avoiding shopping a very high priced grocery store in Del Mar when prices for the same item that's sold in another market ten minutes away are far lower. I don't have to shop there, and Google Voice doesn't have to terminate calls where they don't want to. It's Google's money, not the consumer of GoogleVoice. It's also no different than choosing to live in Nevada where there's either no or lower personal income tax than in California. It's a choice, and the last time I checked the USA was all about giving its residents the freedom of choice. Besides, the person trying to call the "free" number is able to still reach it by using their own calling plan.

So let's look at some logical facts.

First, no regulations says that everyone has to use GoogleVoice to make phone calls. As a matter of fact, only those invited in so far get to use it.

Second, no regulation says that an alternative dialing service can't establish rules on where a call can be terminated (or even received from.)

Third, many cell service plans still do or did preclude international calls to some countries where the they had no reciprocity in billing.

Fourth, some cell plans today actually exclude where you can use the service. Take AT&T's Go Phone, their pre paid or pay as you go service offering. The coverage map, when you toggle between GoPhone and Voice says it all.

If you have a GoPhone it won't work everywhere so what's the difference with Google Voice not terminating calls everywhere if AT&T isn't required to make cell service available all across their network (which includes many affiliates) because it costs more or because a customer has a different class of service or a different form of a billing relationship. Because they have the freedom of choice of what they offer to their customers. That's the same thing Google is doing. Making a choice.

Bottom line---this is one more red herring from AT&T to cast doubt on Google making it more interesting as to why Apple is falling on the sword over the app. Release the app, and let's see what comes next from AT&T Apple.


08/10/2009 - No 3G VoIP Was Only Blocked On Apple's iPhone Not Nokias

Let's get the facts straight about Voice over 3G here in the USA as I'm growing tired of the story being about AT&T and Apple when for the past few years Voice over 3G on Nokia N and E series devices worked.

I've been using my agency's client, Truphone from time to time that way without a problem on my Nokia N95 and E71s. It works. It makes calls, and when I'm not driving around it works. Other Mobile VoIP clients worked as well, but none as well as Truphone. Gizmo had a similar client that took advantage of the SIP stack and the VoIP client inside the Nokias also. And guess what, if you had a 3G service plan on your Nokia device you could make calls too.

All this "hype" and "hoopla" about the iPhone and AT&T is just that. Hype. It's spin control at its finest. Make something news and the world gushes over it. But at the end of the day, those of us who had unlocked Nokia handsets have been doing this for sometime and yes, AT&T was well aware of it, otherwise why did devices like the E62 and now the E71x come out. Simple, because AT&T knew all too well what was coming down the pike and they needed to buy time to get their network up to snuff. It still isn't but it's getting closer.

The decision by Apple came from somewhere else, not Cupertino. For if they didn't want 3G VoIP calling on the iPhone, they wouldn't have had any software in the phones that when they were jailbroken that service could run on them. So let's not spin a spinner.

So much for understanding that Open is in the hands of the beholder. You want open. Buy what is, not what will one day be.


07/10/2009 - Fusion Voicemail Plus Available on Windows Marketplace for Mobile
PhoneFusion announces the availability of its Fusion Voicemail Plus app in Windows Marketplace for Mobile. Fusion Voicemail Plus for Windows Mobile is a free, downloadable visual voicemail application that gives any Smartphone user with a wireless data and text messaging plan the ability to centralize all of their voicemail boxes and see -- right on the screen of their mobile device -- a list of their voicemail messages and faxes.

Fusion Voicemail Plus significantly enhances basic visual voicemail applications. Key features include a voice-to-text option that allows users to hear and read voicemail messages. Another new feature lets users create special voicemail greetings to play only for certain callers based on Caller ID or on specific days or times of the day. Windows Mobile users also have the ability to receive faxes right on their Smartphone. Users can use their existing mobile number or register a new number to receive faxes.

Other features available to Fusion Voicemail Plus for Windows Mobile users include:
  • Mailbox Storage Alert: the system can send users a message to any email address, alerting them that their online mailbox is nearing capacity.
  • Easy Message Forwarding: easily forward voicemails and faxes to any email address or another Fusion Voicemail Plus mailbox.
  • Syncing of Voicemails: users are able to sync their voicemails from mobile to the Web. If you lose your phone, just install the FVM+ application and click sync. Your messages will automatically appear on the new phone.
Fusion Voicemail Plus for Windows phones running Windows Mobile 6.5 is immediately available for download at Windows Marketplace for Mobile. The application is available on any cell phone network in the United States for Smartphones running on Windows Mobile 5 and Windows Mobile 6 and has been tested to fully support Windows Mobile 6.5, released on Oct. 6.


07/10/2009 - AT&T Allows VoIP Over Its 3G Network for iPhone

Editor's Note:  WOW OMG YAY THANK YOU AT&T - Do I really need to say more.  This is a landmark decision and kudos have to go Ma Bell for finally giving your loyal customers what they want.  With the direction the trend is going, people want data in their pocket and they want to be able to do what ever they want if they are paying such a premium for the iPhone.  Hope everyone is happy, because I am, time to get my Skype number ready.

AT&T today announced it has taken the steps necessary so that Apple can enable VoIP applications on iPhone to run on AT&T’s wireless network. Previously, VoIP applications on iPhone were enabled for Wi-Fi connectivity. For some time, AT&T has offered a variety of other wireless devices that enable VoIP applications on 3G, 2G and Wi-Fi networks. AT&T this afternoon informed Apple Inc. and the FCC of its decision.

In late summer, AT&T said it was taking a fresh look at VoIP capabilities on iPhone for use on AT&T’s 3G network, consistent with its regular review of device features and capabilities to ensure attractive options for consumers.

“iPhone is an innovative device that dramatically changed the game in wireless when it was introduced just two years ago,” said Ralph de la Vega, president and CEO, AT&T Mobility & Consumer Markets. “Today’s decision was made after evaluating our customers’ expectations and use of the device compared to dozens of others we offer.”

AT&T allows customers to download or launch on their wireless devices a multitude of compatible applications directly from any lawful Internet website. Additionally, because AT&T uses GSM technology, the most pervasive and open wireless technology platform in the world, we support customers using any GSM phone that works on AT&T's frequencies.

Source: BusinessWire

 


07/10/2009 - FCC 3G VoIP Decision is A Win for Open, A Loss for Closed

Om has the news about AT&T "deciding" to open up their 3G networks to apps like Skype and client Truphone.

That said, having made calls over 3G in Europe, I wouldn't begin to jump up and down so fast. If you're standing still or walking it will work, but my last attempt (at 220 km/h) in Austria connected but I was outrunning the switching between cell towers along the autobahn.


06/10/2009 - snom Teams Up with Jazinga for SMB VoIP
snom_logo.jpg snom has teamed with Jazinga for a technology partnership that continues snom’s leadership in interoperating with open source Asterisk-based VoIP platforms. Through the pairing, businesses can now use snom’s portfolio of VoIP phones in concert with Jazinga’s all-in-one MGA120 appliance to ease deployment of VoIP systems and reduce IP telephony costs in the SMB. The interoperability between snom’s suite of SIP based business phones and Jazinga’s MGA120 IP PBX appliance creates a fully integrated end-to-end IP-based phone system for small businesses that blends robust enterprise-class IP PBX and networking features at a dramatically lower price point than alternative solutions.

Jazinga’s MGA120 IP PBX router is an Asterisk-based VoIP phone system that allows small businesses with up to 20 employees to take advantage of features like wireless networking, WAN connectivity, LAN services, dynamic DNS, e-mail and fax. The Jazinga appliance costs a fraction of other enterprise-grade systems and can be set up in less than 10 minutes via a do-it-yourself set of setup wizards. Additional telephone features offered by Jazinga include an auto-attendant, voicemail, conferencing, call forwarding, unified voicemail-to-email, on-hold music and more. Jazinga also incorporates QoS and firewall capabilities.

The new partnership enables Jazinga users to take advantage of snom’s portfolio of SIP-based commercial-grade VoIP phones, including the snom 320, snom 360 and snom 380, and the new snom 820 and the snom 870 touch-screen phone, all of which integrate with an Asterisk platform. Additional snom products include the snom MeetingPoint conferencing phone and the snom m3 IP DECT phone. Along with interoperating with Jazinga’s IP PBX, snom’s intelligent SIP endpoints also support a variety of unified communications applications including Microsoft Office Communications Server 2007 R2 via its special snom OCS firmware.


05/10/2009 - Vonage Mobile Comes to the iPhone, BlackBerry and iPod Touch
vonage_logo.gifVonage launches Vonage Mobile, its first mobile calling application for smartphones. Vonage Mobile is a free downloadable application that provides seamless, low-cost international calling while on Wi-Fi or cellular networks. Once downloaded, the service saves customers more than 50% on calls to dozens of countries versus the rates charged by wireless carriers while providing far more convenience than calling cards. Vonage Mobile will be available for download on the iPhone, BlackBerry and iPod touch at www.vonage.com and the iTunes App Store later today.

With Vonage Mobile you can call around the world from home, a Wi-Fi hotspot, or while traveling around the country. Vonage Mobile is easy to use. There are no access numbers or new phone numbers to give to friends and family. Simply enter an international number or select a contact from the existing contacts on your iPhone or Blackberry and hit send. Vonage does the rest.

This app will give customers exceptional per-minute rates to any country they want to dial. In the fourth quarter 2009, we will enhance the app to include the popular Vonage World plan that was introduced for home service in August. This enhancement extends the ability to make unlimited calls to over 60 countries for one flat monthly fee to mobile users, giving customers the choice to pick the plan that fits them best.

Vonage Mobile beats the competition on value, convenience and ease-of-use
  • Rates are better than traditional wireless and landline carrier rates
  • Lets you make calls while on Wi-Fi or cellular networks, providing full mobility
  • Uses your existing contact list - just click and dial - no extra steps
  • Utilizes your existing cell phone number so the people you call will recognize who is calling
  • Real-time balance updates and the ability to automatically replenish funds in your account
  • No more trips to the store to buy calling cards, no 800 numbers or access codes, and no connection charges

05/10/2009 - Just What Is Sender Pays?

My dad was a career mailman, well actually, a lot more than that. He was a 30+ year employee of the US Postal Service and eventually retired as Superintendent of the Olney Post Office, in Philadelphia after career that spawned multiple stations and roles ranging from route examiner to nigh shift floor manager. They weren't glamorous jobs compared to what I do now, but my dad did teach me a lot about the postal system and how the sender pays the bills or as he said, they sorta do.

He explained that second class mail, which was what magazines and newspapers traveled at was usually paid for by the sender, but really that the costs were factored in to a point in what the subscriber was paying.

So, when I saw pal Dean Bubley's post about Sender Pays, I thought of my dad and how he explained it.

This model is not far fetched. Instead it makes a lot of sense. Why should we as wireless data subscribers pay twice for our downloads. Once to subscribe to say, the shows we view via iTunes or the music we buy, and then pay for the broadband, wired or wireless.

I've heard this Sender Pay model from Martin Geddes. Like Bubley, Geddes is another of the crew who will be at eComm end of this month in Amsterdam, the event that Alec Saunders just booked his trip to go to as well.


01/10/2009 - All-over-IP Forum: List of Registered Participants
All-over-IP Business Forum

Groteck Business Media gathers 1000 Russian system integrators, corporate end-users, distributors and local authorities to meet with Russian and global security, IT and telecom vendors and suppliers at the Second Annual ALL-OVER-IP Forum on 19 November, 2009 in Sokolniki Expo in Moscow, Russia.

The list of participants registered to July 31, 2009 is published at the official Forum website: http://eng.all-over-ip.ru/forum/registered_participants

The list of the registered participants will be regularly updated to assist vendors in getting prepared for the Forum.

The total audience will include:

700 Russian system integrators, dealers and resellers

300 corporate end-users and local authorities

Each visitor is carefully prequalified by the Organizer before their registration is approved. The visitor should be interested in communicating with IP security and IT suppliers and have purchasing budgets for 2010.

"Participation in ALL-OVER-IP allows working only with target groups of customers. Unlike global events, ALL-OVER-IP Forum has no idle audience that can take our time, efforts and money." Alexey Ginze, AAM Systems

Customers are represented by managers responsible for security and IT purchases as well as leading engineers.

For more information on exhibiting at ALL-OVER-IP 2009, please contact Alla Aldushina, International Marketing Officer at aldushina@groteck.ru or int@groteck.ru

Exhibitors: www.all-over-ip.ru/conference/partners_2009

Confirmed participation: Axis Communications, Milestone Systems A/S, Mobotix AG, MicroDigital, Mitsubishi Electric, AAM Systems, Byterg, Itruim SPB, Stilsoft, Teleincome-PC, Aktiv SB.

Guests of the Forum: Hikvision, Network Video Technologies, Dynacolor, GEBS


01/10/2009 - Event Reminder Time-eComm Europe

It' October 1st and that means it's time to look at the calendar. It's hard to believe it's been for me a month since I've flown more than up and down the State of California (from LAX to SFO train to SMF, plane to SAN, back to SMF-Sacramento) and home again to SAN.

While last month got off to a flying start with IT EXPO in LA, and included other events like DEMO and VON, this month has me flying tonight to SFO via Virgin Atlantic and then a train to SMF on Friday and back to SFO, then a flight to SNA-Orange County, a car ride home to SAN and then the first event of the month starting Tuesday of next week, CTIA as Wireless Week hits San Diego.

I then head up to SFO for more Wireless activity around a few events, back to SAN, before heading from SAN to LAX and over to LHR (London Heathrow) before making my way to AMS for eCOMM Europe.

If you've been to busy (flying around) to recall, this month bring the Emerging Communications Conference & Awards event in Amsterdam, (eComm Fall, 28-30

October) and as organizer Lee Dryburgh likes to say, "is the world's leading-edge event, spanning Telecom, mobile and Internet based communications. It’s designed to showcase and accelerate both technology and business model innovation. There is not a migratory way for telecom operators and media outlets to the future; emergent social practice is increasingly clashing with their very structure and desires. This means unprecedented opportunity for those ahead-of-the-curve."

Lots of key players will be there. Who? You are who. So don't miss out on what is the falls most important VoIP, Mobile, Collaboration and Thought Leadership conference about communications in Europe.

For more information please visit http://eComm.ec or register here

to receive 10% discount.


29/09/2009 - Truphone Launches All-New Version of Android App
truphone_logo.jpg Truphone announces a significant upgrade to its Android application with the launch of Truphone for Android v2.0. With a native interface and a completely reworked end-to-end user experience, the new Truphone for Android application is faster, more responsive and easier to use, making it the best ever Android application from Truphone.

Truphone for Android delivers an all-in-one conversations hub that allows customers to take advantage of Truphone's low international call rates, in addition to the cost of a local call*. The application works by making a local GSM call to the Truphone gateway (if a customer has a bundled package of minutes, this call is often free), from where the call is then routed over the Truphone network.

In addition, customers can make voice calls to Skype and Google Talk buddies (costs as above). Customers can also easily instant message their friends across networks including Skype and Google Talk, MSN Messenger, Yahoo! Messenger, AIM and Twitter from within one Android application, all for free.

"The improvements to the Android application come from customer feedback and lessons learned from our first application to provide a slicker and faster user experience," said Karl Good, Director of Consumer Apps for Truphone. "This new Android application builds on our heritage of being a pioneer in the mobile industry, providing high quality voice services and making Truphone the smart choice for people with an international lifestyle."

The new application is available to download now from the Truphone website (www.truphone.com), or the Android Market.

Truphone applications are also available for Apple iPhone, Apple iPod touch, BlackBerry and Nokia devices.

Operator roaming charges will apply if you are abroad - Truphone recommends that customers only use this application in their home country.

Instant messaging works over 3G - please ensure you have data usage included within your contract.


29/09/2009 - Verizon Hub is Discontinued
Looks like Verizon has pulled the plug on the HUB, their VoIP product. Strike two for them, as they also pretty killed off Voice Wing too.

28/09/2009 - AT&T U-Verse Voice Launched in Atlanta Area
att_logo.gifAT&T U-verse is using the most advanced technology to revolutionize what Atlanta area consumers can do with their home phones. AT&T announces the availability of AT&T U-verse Voice in parts of Atlanta and the surrounding counties, bringing consumers a next-generation digital voice service delivered over the AT&T U-verse Internet Protocol network.

AT&T U-verse Voice is available to eligible U-verse TV customers in the Atlanta area, and brings together your home phone, wireless, broadband and TV services — all on one bill — with unique features that provide a new level of integration, convenience and control.

Since introducing AT&T U-verse in Atlanta in May 2008, AT&T has continually made the service available to more customers on an ongoing basis. AT&T U-verse TV, U-verse High Speed Internet and U-verse Voice services are available today in parts of metro Atlanta and surrounding areas including, Athens/Clarke, Barrow, Butts, Camden, Clayton, Cobb, Coweta, DeKalb, Douglas, Fayette, Floyd, Forsyth, Fulton, Glynn, Gordon, Gwinnett, Hall, Henry, Jackson, Jasper, Lamar, Madison, Newton, Oconee, Paulding, Pike, Rockdale, Spalding, Troup and Walton Counties.


28/09/2009 - Clearwire Positioning For More Money

The New York Times has what we in the media world refer to as a positioning piece about both Sprint and Clearwire.

It provides a nice overview on the state of the company and signals the financial community that the leadership is coming to Wall Street and other investment hotbeds that they will be heading there way.

Personally, my experience with Clearwire/XOHM was limited to a demo during the original launch in Baltimore about a year ago so I'm hopeful on a trip to Las Vegas or Portland I can see how it really has changed, and if those changes are for the better.


27/09/2009 - Mask and Gun or Just Very Smart?

Florian Seroussi is saying Google Voice is a Missed Robbery Attempt along the information highway. I'll call that "highway robbery" as his post today is very thought provoking but as a former sports guy, and being it's football season, I'd say GoogleVoice really is all about splitting the seams and throwing a touchdown when the opposition is bigger, better and stronger, but not as fleet a foot. Or to put it in hockey parlance, they went around the defense when the defensemen were caught flatfooted.

Google Voice, like Skype takes advantage of IP packets and networks, that despite being limited in the USA of who provides access, once you're on, tends to be like the wild, wild West. It's a free for all and both Google and Skype know how to navigate packets around it very, very well.

The "company stores" meaning Verizon, AT&T, Qwest and others all charge rates they set, and really if you look at mobile overall they seem to all charge the same, for about the same services, features and even for the most part, coverage. They offering you nothing new until they're ready to, and for the most part give very average customer service.

Then along comes the disruptors. GrandCentral which disrupted termination; Skype which disrupted both origination and termination, as well as just hijacking minutes overall, Gizmo which did the same as Skype and even to Skype, without as much hoopla, but every bit of the same logic as others.

Each one has at some point likely had a conversation or two with Biz Dev folks at the major USA carriers, offering them the chance for some type of relationship. Each has likely shown how they can do more for the carrier or Mobile Network Operator and their customer and each has likely walked out saying "they just don't get it."

So they go it alone, figure out how to do it on their own, and when enough minutes get diverted, someone at the carrier/MNO wakes up and yells "we're getting beaten and these guys are doing it with our networks." That's when the fun begins and is what we're seeing now.

I would contend that AT&T had as much of an opportunity to embrace GrandCentral, and actually, had much of what GC was providing with CallVantage, before the boys in Texas, from SBC killed it.

1) It was a one number solution BEFORE GrandCentral was even alive

2) It offered one number to multiple destinations BEFORE GrandCentral was even alive

3) It offered Do Not Disturb and Number blocking BEFORE GrandCentral was even alive

4) It used VoIP to carry the traffic, using other carriers networks BEFORE GrandCentral was even alive

5) It provided the ability to dial in and hear you voice mail, from anywhere BEFORE GrandCentral was even alive

6) It delivered your voice mail to email BEFORE GrandCentral was even alive

7)They had begun offering a softclient for use on a PC BEFORE GrandCentral or GoogleTalk with voice was even alive

8) They had the ability to bridge calls ala GoogleVoice BEFORE GrandCentral was even alive

So, to go one step farther, AT&T had so much of what GoogleVoice is today, and a massive head start long before GrandCentral became even a dream of Craig and Vincent's as they were still at Yahoo having sold DialPad when CallVantage was launched.

Had AT&T not abandoned CallVantage the way it did, (and is now starting up another VoIP project that will basically do the same thing I hear) but instead looked at how it could blend the services of CallVantage with their then small mobile network they would have had something unduplicated at the time and likely still unduplicated today. But like so many mistakes, AT&T sold off perhaps at the time, the most advanced technically mobile network to Cingular, which then became AT&T Mobility post SBC merger, and at the same time cut the balls off of CallVantage, eliminating all marketing and further technical development. Had the vision of what the AT&T Labs guys had likely seen, the combination of software as a service in the cloud of CallVantage, with the most advanced mobile network in the USA (after all of Cingular/AT&T Mobility had caught up--which it is still trying to do) there wouldn't be a GrandCental/Google Voice vs. AT&T battle. And what's more, it would have forced the other mobile operators to go along and work to bring more GV/GC like services to market sooner. This is no different than what the then TimeWarner Cable execs did to AOL's VoIP offering, basically telling the AOL executives you will not have a voice play because it will cut into TimeWarner Cable's attempts to start selling voice too. Like with AT&T the currently in power executives at the top won the battles, not because of anything more than fear that someone would do better with less than they could do with more.

I'm sorry, Florian, and all those who take the view of this being a robbery attempt, or as I call it "highway robbery." It was simply the fact that instead of wanting to offer the public better options, which they would likely pay for, the carriers in the USA simply want us all to make do with lousy coverage, poor call quality, less than available and desired features and most of all higher prices than we need to pay. Instead of looking at Google and GoogleVoice as the enemy, they should figure out how to make things work better with them, and share in the pie that's out there, instead of wanting it all, and just lining the pockets of lawyers, lobbyists and investment bankers.


26/09/2009 - New App Store App Reduces Calls To Premium Rate Numbers

One of the problems folks in the UK have is calling premium rate numbers. Well not any more.

Check out the details about this application that works on both the iPhone and the Android.

0870 turns 08* numbers — such as 0870, 0845 and 0800 — which cost 35p per minute to call (on top of what you’re already paying for your contracted minutes) into 01* or 02* numbers, which come out of your allowance or are very cheap on Pay As You Go.

What's more interesting is how it tool Apple 429 days to approve the application.

Is Apple protecting it's carrier partner relationships and taking the hit on app store approvals?

Years ago in my days in sports, famed Flyers coach, Fred Shero, taught me and others about the way to examine the opposition. He called it "tendencies." Shero was a follower of even more famous Soviet hockey team coach named Anatoly Tarasov, the recognized father of Russian hockey in the modern era. The two were masters of understanding how tendencies and patterns seemed to replicate in teams and Tarasov used those approaches to wine world championships, just the same way that Fred Shero won back to back Stanley Cup championships. This leads me to a global perspective being needed to uncover what may or may not be a pattern and tendency on someone's part to always do things the same way.


24/09/2009 - Telco 2.0-Super Brief on Google Voice, Lattitude and Why It's A Threat to Telcos

Earlier in the week I shared my views with some friends about why I felt Google Voice was being viewed as a threat by Apple-because it's about the control of the data around the call, not the voice.

Today the folks at Telco 2.0 shared a brief with me, that pretty much aligns with that thinking because when you look at the call routing (or call diversion) you realize who is in control, and it's not Ma Bell/AT&T or any other mobile operator. It's Google.

We all know that Google is about taking other people's data and finding a way to monetize it. The mobile operators have some of the smartest people in the telco world and they see that, so while Apple is the one who may have rejected the app, it's because they've got their contracts that are with the mobile operators to worry about.


24/09/2009 - Global IP Telecommunications Adds ''Ninja Pro'' Version to their VoIP Telephone Line
Global IP Telecommunications is pleased to announce the release of "Ninja Pro," the newest version of their "Ninja" VoIP telephone line. The "Ninja Pro" brings all of the features of the "Ninja" phone, with all of its office functionality and makes it available as a Microsoft Outlook Add-In.

Additionally the "Ninja Pro" brings this MS Outlook integration to compatible SIP Desktop phones including: Snom 300,320,360,370, as well as Aastra 6757i(57i). Such VoIP desktop phones can all be comfortably controlled through "Ninja Pro."

By integrating the Ninja softphone with MS Outlook, users are able to do the same with fewer open windows on the desktop. Contacts are identified automatically by the software, which enables users to react more appropriately to inbound calls. Additionally initiation of outbound calls, opening of conferences or consultation holds are made easy by the line handler control.

Often missed features like a TAPI interface, a well-arranged Add-In for MS Outlook, dialing through protocol handler or dialing using the PAUSE key from within any application program are now available for the supported devices.

The new "Ninja Pro" version is available for download at www.globaliptel.com. With its freely customizable user interface the VoIP telephone is suitable for co-branding and for the creation of conceptually different white-label soft-clients.


24/09/2009 - New Features and More Conference Calling Growth For Calliflower

Friend, colleague and client, Alec Saunders and the team at iotum have been steadily adding more and more to the Voice 2.0 conferencing platform, affectionately named Calliflower.

His recap gives a very good indication of where things are going, not only with Calliflower, but with conferencing in general. Robert Poe, over at his new blog, VoIP Evolution, takes us through the three new features.

Last week Ken Camp (isn't he looking great in his new photo with his main squeeze Sheryl) reported on the growth Calliflower is seeing in the live events sector.


24/09/2009 - eComm Coming Up-Take the Word of My Friend James Enck

I know how good eComm Europe will be, having been involved in helping the last two USA based events. But don't take my word alone for it, as I could be accused of bias. Instead take the word of fellow Telecom Cabal member, James Enck, who from his perch in London has expressed his views on the late October event in Amsterdam.

Folks, eComm Europe is coming up fast, October 28 - 30 in Amsterdam, and you'll hate yourself if you miss it. I honestly think the speaker list is unparalleled anywhere, and the format ensures a rich flow of sharp and challenging talks on a wide range of topics of critical interest to those of us linked in the communications value chain. So look into my eyes, look deep into my eyes, and now go and register.


24/09/2009 - Happy To Hear the VON Event Was Good

While I wish I could have been in attendance at VON in Miami Beach this week, I was having fun at DEMO in San Diego.

Alec Saunders was there, and has a positive and upbeat report.

One of my agency's clients, Junction Networks, debuted their new and snazzy interface, my.onsip.com, a unified communications, all web based management tool for OnSip. Rich Terhani has the details with a very good video interview of JN's Mike Oeth.


23/09/2009 - 8x8 Virtual Office Phone Service Enables Business Continuity Solution for Anticipated Workplace Effects of H1N1
8x8, Inc.As the H1N1 flu virus continues to surface in cities and towns across the United States, officials are encouraging businesses to examine their operations and construct a strategy for maintaining business continuity in the face of a potentially absent workforce. Bolstering telecommunications infrastructure with a hosted IP telephony solution like the 8x8 Virtual Office business phone service is one way a company can maintain its day to day operations even when employees are forced to remain home due to office closings or school shutdowns.

On September 18, 2009, the U.S. Chamber of Commerce released "It's Not Flu as Usual," an H1N1 preparedness guide written to provide businesses of all sizes with suggestions on how to keep employees healthy and maintain business operations during the upcoming flu season. "Absenteeism would be the central issue for businesses to wrestle with during a pandemic," said Ann Beauchesne, the Chamber's vice president of National Security and Emergency Preparedness. "Business leaders and managers should focus on reducing the transmission of the H1N1 flu in the workplace -- including encouraging sick employees to stay home -- and maintaining business continuity."

The U.S. Chamber of Commerce guide encourages businesses to establish policies and practices, such as flexible worksites (e.g., telecommuting) and flexible work hours (e.g., staggered shifts) to increase the physical distance between employees and others if local public health authorities recommend the use of social distancing strategies. The Chamber also advises companies to ensure they have the information technology and infrastructure needed to support multiple workers who may be able to work from home.

According to IP communications service provider 8x8, Inc., one way to facilitate a work from home, business continuity strategy is to put a flexible, Internet-based phone system in place that has the capability to, on the drop of a dime, accommodate a mobile, geographically dispersed workforce.

"Deploying a hosted IP telephony solution like 8x8 Virtual Office is one very simple, but significant, step a business can take to ensure business continuity within their telecommunications architecture," said 8x8 Chairman & CEO Bryan Martin. "Many of our customers have built their business continuity procedures around the plug and play capabilities of our service, and the capability and low cost of deploying backup phones and services to a contingent workforce at locations remote to their primary operations. These phones and the contingent workforce would be deployed in the event that primary operations are unable to continue due to the number of absent employees during an H1N1 outbreak at the workplace."

Hosted IP telephony solutions incorporate VoIP technology and use ordinary broadband Internet connections, instead of old-fashioned PSTN copper wire alternatives tied to premise-based PBX hardware, to transmit phone calls and enable business class calling features. Because these Internet connections are ubiquitous and not limited to a specific physical or geographic location, employees can access their company's phone network from any broadband-enabled location, whether it's a home office or regional office located anywhere in the world. IP telephony users can simply unplug their IP desktop phone from one Ethernet jack and plug it into another without losing any of the features or functionality of the service.

"Businesses today are relatively uneducated about the choices they have when it comes to telecommunications services and the associated costs," Martin continued. "Advancements in IP technology now allow companies to function in ways they never imagined possible for less than half the cost of their existing legacy solution. Given the potential effects of an H1N1 outbreak and the subsequent need for a nimble and timely response, now might be the best time for companies to examine the capabilities, effectiveness and cost of their current business phone solution."


23/09/2009 - Cisco Becomes Skype's Biggest Partner in SIP

I love being right when I write.

Om's post last night about Cisco going with Skype for SIP was what I said back when Skype and ShoreTel hooked up.

They'll be more of these announcements as Skype is playing the momentum game and deserves all the accolades they can get. Too much attention is being given to the legal morass that at the end of the day was caused by eBay at the time of the Skype purchase.

Sadly, the current Skype management team, and new owners, now have to clean up that mess.


23/09/2009 - Skype for SIP Now Interoperable with Cisco Unified Communications 500 Series
Skype announces the beta version of Skype for SIP has been certified as interoperable with the Cisco Unified Communications 500 Series for Small Business. This will enable small and medium-sized businesses who manage their networking and communications needs with this affordable UC solution to communicate more efficiently by directing their outbound calls to mobiles and landlines via Skype, while also allowing them to receive inbound calls from Skype users.

Interoperability with Skype for SIP means that small businesses can take advantage of the cost savings provided by Skype’s low-cost global calling rates when their employees call landlines and mobiles around the world. A company can also receive inbound voice calls from any of the more than 480 million registered Skype users around the world via a global click-to-call button on its Web site. These Skype calls are received in the Cisco Unified Communications 500 Series solution and can be handled or directed in the same way as any other inbound caller. In addition, if a company buys and associates online Skype numbers with their Cisco Unified Communications 500 Series solution, it can then receive inbound calls via Skype from business contacts and customers calling from landline and mobile phones.

The Cisco Unified Communications 500 Series platform is part of Cisco’s Smart Business Communications System which continues to expand having just added a new set of IP phones with high definition audio, a unified threat management device as well as support for third party application integration, including products from healthcare, automotive and insurance industries.

Certification testing of Skype for SIP with the Cisco Unified Communications 500 Series for Small Business was conducted by tekVizion Labs, an independent test facility in Richardson, Texas, which specializes in IP communications interoperability testing.

Cisco VARs will need to register for the Skype Service Partner Program and pass an online certification exam to qualify to configure the Cisco solution to support Skype for SIP, as well as to support those business customers who may already be using the Cisco Unified Communications 500 Series for Small Business and want to integrate Skype for SIP into their present communications solution.


22/09/2009 - Kineto Announces Mobile VoIP Application
Kineto Wireless announces mobile VoIP application specifically developed for mobile operators, enabling them to leverage their existing voice network infrastructure to offer a customizable and competitive mobile VoIP service.

Kineto’s Mobile VoIP Application supports a range of standard mobile telephony capabilities and is designed to run on major mobile operating systems, including iPhone, Android, Symbian and Windows Mobile. The application can be branded by mobile operators and distributed to their subscribers through ‘application stores.’

The Kineto Mobile VoIP Application enables mobile operators to develop their own branded Wi-Fi calling service so they can:
  • Deliver an alternative to third-party mobile VoIP applications.
  • Increase the loyalty of existing subscribers.
  • Derive additional revenues currently being lost to competitive VoIP providers.
  • Provide additional subscriber benefits by linking a Wi-Fi calling service to an existing mobile subscription.
A recent survey of consumers in the UK indicated a strong preference for operator branded and managed Wi-Fi calling service. Nearly 20 percent of respondents stated they would be interested in a mobile VoIP product from their existing mobile service provider.

In an August 2009 Unstrung Insider report, Industry Analyst John Blau writes that “sooner or later, mobile operators will be forced to deploy their own VoIP services.”


21/09/2009 - FCC to propose 'Net neutrality' rules
 
 
The head of the FCC plans to propose new rules that would prohibit Internet service providers from interfering with the free flow of information and certain applications over their networks, an official at the agency said Saturday.
 
The Federal Communications Commission chairman, Julius Genachowski, will announce the proposed rules in a speech Monday at the Brookings Institution, a Washington think tank, the official said on condition of anonymity because news of the announcement had not been formally released.

The proposals would uphold a pledge Barack Obama made during the presidential campaign to support Internet neutrality — the equal treatment of Internet traffic. That would bar Internet service providers such as Verizon Communications Inc., Comcast Corp. or AT&T Inc., from slowing or blocking certain services or content flowing through their vast networks.

Without strict rules ensuring Net neutrality, consumer watchdogs fear the communications companies could interfere with the transmission of content, such as TV shows delivered over the Internet, that compete with services the ISPs offer, like cable television.

Internet providers have opposed regulations that would inhibit the way they control their networks, arguing they need to be able to make sure applications that consume a lot of bandwidth don't slow Internet access to other users.

"This is about whether I can turn off my cable TV and watch TV over the Internet," said Dave Burstein, editor of the DSL Prime broadband industry newsletter. "Comcast cares about this because they don't want people to turn off their cable TV."

Click Here to Continue Reading


20/09/2009 - Tiscali Offers WiPhone-My Take

Pal Luca broke the news about Tiscali, a broadband and MVNO operator's deployment of WiPhone, not to be confused with iPhone, that enables their users to make WiFi phone calls ala client Truphone.

I keep hearing rumors of other GSM players entering the WiFi phone call market just as we have heard about Vonage and their efforts on the iPhone that caused a rise of their share price a few weeks back. This is not an aberration, but the harbinger of things to come. Put simply, mobile operators can make more money if they offload calling to WiFi as the call gets on their network either via their own or some the broadband network of someone else.

For Tiscali, an MVNO, this is also a defensive move against Femtocells, something MVNO's aren't likely to invest in for a while. Who needs another piece of hardware when you can use already existing, low cost infrastructure, plus proven software in the middle (WiFi) that lets you make calls. Now, before people start moaning about things like latency and garbled calls, let me point out that in Europe, the broadband is just better than we have here in the USA at lower bit rates. As someone who has used Truphone in multiple countries over WiFi via free hotspots, paid bandwidth in hotels, via Boingo and even in my winemaker friend's country house, making phone calls on a smartphone over WiFi works.

By moving in this direction, Tiscali becomes a carrier which has broken ranks with the traditional GSM mindset, just as a few operators such as T-Mobile and Orange have with their UMA play and as Three has with their Skype phone from INQ. In Belgium, MVNO, Cherry has also announced their intention to be a converged player as well in the mobile space.


19/09/2009 - Did eBay Buy A Lemon?

Perhaps the most interesting post of all the many posts about the Skype and eBay fiasco -that is rapidly turning into what could be an eye opening investigation by someone about the interlocking relationships between lawyers, VC's, startups and suitors- is the post by Tom Keating that references and alleges all kinds of treachery by the Skype founders.

In many ways this reminds me of what happened to the suit from Streamcast against Skype's founders which was a RICO suit as it alleged that there was a pattern/method that was used to basically never turn over technology that cripples someone's business.

More important and material to all this as Michael Arrington and others have pointed out is the total lack of knowing what they were buying by the eBay leadership at the time. Without question, Skype is a business that can make money, so buying the business made sense. But to draw a comparison, eBay bought the car and was being loaned engine. Sure it rolled. But without the engine there's no way it goes anywhere. Take the engine away, and you really just have a car body, not a car.

Om's post pulls no punches. He has been on cordial terms with the Index VC folks for years and has had a very good rapport with them, so one has to remember that nothing shared in the past isn't helping him shape his opinion. But here's the interesting thing, all of a sudden a bunch of former Kazaa folks are popping up, spread a doomsday story about the original founders pulling the plug on Skype.

The asymmetrical warrior in me see's the pattern. Reach out to a few bloggers, get the scare out. Sorry. My dad taught me something early on in life. Wear a gun. You scare people you may use it. Pull the gun, you better use it. There's no halfway point with a loaded gun that's pointed at the target.

It's time to fire the gun and move on.


18/09/2009 - Jajah's Twitter Play Sliced, Diced and Gutted

Stuart has taken either a bayonet or a surgeon's blade to the recent announcement/attempt by Jajah to catch onto the wave of hype surrounding Twitter.

It is a masterfully written post, that only someone who has spent the time to really care about what can be done, and truly studied the possibilities could author.

I'll also be the first to admit, I don't get the hype over Jajah, and never did. One SIP operator who is part of their so called federation privately tells me that they see no traffic from them. No one at Yahoo has stood up and shouted about how much money they've saved by turning their business of voice calling over to Jajah for Yahoo Messenger (but remember this is the same company -Yahoo-that bought Dialpad and never really used the technology for what it cold do in VoIP, that being least cost routing and massive anti-fraud detection.) Also Jajah wasn't at IT Expo and I don't see them selling at the Channel Partners event next week in Miami Beach, so if they've got something to really sell, why aren't they where the customers are?

Now they want to be part of the Twitter hype, basically taking the anonymous calling technology the inherited from Jangl (and Michael Cerda who stuck around Jajah for all of a Hollywood minute before launching cc:Betty earlier this year.)

Sorry, but cheap calling and apps to drive cheap calling are so yesterday. Free calling is an even bigger non-starter to me, as you can't run your business on Free and be reliable to your customers.

Read Stuart and realize this. Not everyone subscribes to the King and I theory of story telling. Some of us do see things just as they really are.


18/09/2009 - Is Clearwire Suffering?

From the outset, as an early adopter, I'm very intrigued by the prospect of mobile WiMax, and even more excited about fixed WiMax.

The two big players in those games are Clearwire in mobile, and Open Range in fixed.

Well despite the hype, the always very much user oriented DSL Reports, has a post today about Clearwires woes. It seems the speeds being touted are not being seen by that many users, except in demos.

Early on in this decade I was an early adopter in San Diego of Metrocom's Ricochet service. In some locations the service worked as advertised, but in others it didn't. As time went on, it improved, my agency was asked in the last few months of its life to help, and we tripled the customer base here in San Diego through some then very innovative promotions, just before the bottom fell out for them.

I fear the same for Clearwire as they're not really marketing the service the right way (i.e. give it away now, let the users help make it better for one thing.) We learned many lessons in three months of marketing Ricochet, the biggest one being that a then dial up customer had no idea what the difference was between dial up, cable modem, DSL or a mobile, on the go Internet. I would contend that for the most part, the buying public doesn't know (or care to know) the difference that Mobile WiMax brings them, despite what I saw at IT Expo. Why? They people evangelizing the product are selling to people like themselves. What's more, I would contend that those that needed Ricochet, vs. those who embraced it early, were very different types of customers, as the biggest revelation we learned was that people who needed it most, the mobile work force didn't know it was really there until it was too late.

Too much marketing of new technology is based on the wow factor and the desire to get to as my agency colleague Bill Ryan, whose former agency NRW launched Yahoo and repositioned Apple for Steve Jobs, likes to say, "speed to cool." Another way to describe that is the "wow factor" and how fast you can get someone there. That works for early adopters like me, but to get a regular person, a follower type of decision maker who is so far down what we have labeled as "the Boulevard of Communications" is a major leap, and it doesn't happen easy.

If Clearwire is going to grow, it will need to be by growing with the help of the customers. Right now the day pass is the best sampling program they have but it requires an upfront investment in a 4G modem. To me, that's not exactly how to get someone to sample the product, nor is simply a demonstration. If Clearwire wants to really show how good they can be, and convince a suspecting and unaware buying public they need to really embrace sampling, which as we've seen in the world of Free, needs to be really just that. FREE to try.

As someone who is hooked on wireless, being able to try new technology that makes me tether-less sure makes me realize a lot more of what can be done and who can use it more. For example, my MiFi's from Sprint, Verizon and the unlocked unit I use on AT&T and internationally, means I can now go to lunch or dinner for work at restaurants that have no interest in installing WiFi. I can sit in parks and read, using a PDA that is WiFi enabled (ala an iPod Touch) and even, as I have realized, go to the gym and work out, without being so unplugged.

High speed wireless, ala Mobile WiMax has lots of unlocked potential, but first Clearwire has to get beyond the same old (and failed) approaches to marketing and really bring a difference to the marketplace.


18/09/2009 - Verizon Chief Says Ditch Your Landline-Sorta

In what has to be a very broad swipe at AT&T, Verizon chief Ivan Seidenberg is basically telling the investment community to cut the copper cord and get on a fiber or copper light diet.

In a speech yesterday Seidenberg disclosed that he may have been a tad behind the curve in realizing what the market needed. I'd say, he got it faster than former AT&T chief Ed Whitacre who is now trying to wrestle GM from disasterland.

Verizon is right now all about two things-mobile via LTE and high speed Internet via FIOS, their fiber to the home solution. Both approaches make sense, and when you look at their vision vs. AT&T's which is all about ONE NETWORK, you have to realize that one company is doing all it can to grow, while the other is looking simply to maintain to get more.

Right now, from a technical perspective both companies are looking to make advances, however from a more modern technical perspective, Verizon's geographical compactness makes them a far bigger threat to grow faster with a better technology to homes and businesses with FIOS vs. AT&T and a smartened up, juiced up DSL product named uVerse that is a hybrid of all kinds of wireline technology.


18/09/2009 - Interview with Rod Ullens, CEO and co-founder of Voxbone
In a nutshell Voxbone provides services for telephone numbers also called DID numbers. The provision of these numbers to communication service providers exists so any type of company can be a VoIP company, it could be a call conferencing company, or it can be a call center.


16/09/2009 - Phone.com Adds New Features to Virtual Office and Home Phone Services
Virtual Office for Small Business Phone.com announces that all customers will be able to take advantage of service upgrades including call recording, advanced call screening, and call tagging, all offered at no extra cost.

Call Recording enables customers to record a call. Once the call record key is hit both parties will hear a notification that their call is being recorded. When the call record key is hit a second time a notification will inform the participant that the recording has ended. Calls may be recorded for a select part of the conversation or for the entire call. The recorded calls may then be accessed online as a .wav file from within the customer's control panel.

Advanced Call Screening and Call Voice Tagging are features that allow customers to identify the caller and which number or extension the caller is trying to reach - whether it's their Phone.com number, their personal cell phone, etc.

All these features may be turned on or off by the user based on the customers' preferences.

Please visit our features page for a full list of our features. All of our services come with our highly acclaimed 24/7 customer support team. Please note that legal terms and conditions apply to all services.

Our pricing plans and features are easy to understand and clearly delineated on the website: Prices and plans start at only $4.88 /month + taxes.


16/09/2009 - New Meaning for Broadband in a Box

BT over in London are opening what are being labeled, broadband shops, to show off their new fiber to the cabinet service that delivers 40 meg connections into the home.

In years gone by, the cable operators had town by town customer service locations, but those have gone bye bye for the most part. Given the real estate glut for retail space, the telcos and the cable operators here in the USA would be well suited to re-establish retail store fronts to show off just what high speed can do for people, especially in areas where high speed Internet sees lower penetration rates than on the left and right coasts.


16/09/2009 - 3G/4G Dongle Hits The Streets from Sprint

Sprint is rolling out it's 4G service as fast as it can and to prove it they have announced the 3G/4G dongle/broadband modem. Right now it's Windows only, but I have to figure a Macintosh version will be out soon.

One thing to note, is that 4G broadband is unlimited, while 3G has transfer capacity limits which says that the 4G service is designed to fill the gaps where wireline service isn't as a cable or DSL replacement.

And how soon before we see a 3G/4G Pocketspot?


16/09/2009 - For the Record-Will T-Mobile Buy Sprint

MobileCrunch and others are reporting that Sprint may be bought by T-Mobile.

For the Record- I prognosticated that one almost two years ago here on VoIPWatch, suggesting that the German owned operator was a better fit.

Now let me elaborate on the scenarios that I think would play out:

1) T-Mobile buys Sprint-plans to migrate to GSM/LTE

2) Verizon acquires a large chunk of CDMA spectrum from Sprint

3) Vodafone sells their interest in Verizon and buys the GSM/LTE spectrum from T-Mobile

The USA landscape for mobile looks like this in three years or so:

AT&T

Verizon

T-Mobile

Vodafone

followed by a bunch of regional operators. Of all the operators listed, T-Mobile and Vodafone have far more experience in setting up "affiliate" partners, ala SFR in France which is a Vodafone affiliate, while T-Mobile is very good at understanding roaming and the sales of roaming spectrum, and creating MVNOs.

While AT&T and Verizon play protectionists in wanting to keep their turf (largely the corporate markets and lots of post paid customers) T-Mobile and Vodafone go in a different direction based on history.

T-Mobile, in gobbling up Sprint gets a lot of pre-paid business understanding, as the Sprint customer is usually a higher credit risk than the other operators in the USA's profile. Their global expertise in pre-paid as my Austrian experience tells me they get prepaid retail very, very well-in and out of the store in five minutes with Two SIMs including data and a dongle and similar experiences in the UK, make this an ideal market to tackle. Vodafone understands partnerships very well, and is perhaps the most savvy of the big global operators. In the USA, they will initially not worry about the corporate business, but will go after various niche markets with partners.

Conjecture? Sure it is. But let's see how the mobile world unfolds, as there is money in the markets and new players rising. If you look at MTS, Reliance, Balti and Tata in India and some of the other rising players in the Eastern European and Far East markets, you'll realize that the older line companies need to build up some defense territories in order to be in a position to also be the buyers in the future, not only the sellers.


16/09/2009 - A Perspective on The Skype Extras Program From Germany

Markus Goebel wants to only make free or almost free calls, and I can't blame him. I mean, why pay if someone will give it away, and in his post he takes a consoling tone about Skype and their flushing of their Extra's program last week, on 9-11 of all days.

So while the UBER geek that he is enables him to play with all kinds of tech toys, gadgets and services, I'd contend that he's in a very small minority, and Skype is not aiming for him as their customer.

Skype wants to take customers away from the telcos not the SIP providers, as Skype For SIP is attempting to do. What's more, Markus is right, Skype isn't the cheapest in cost per minute of calling to the PSTN, and I bet they won't be the cheapest in SIP termination either. But what I do expect is that fill the room like sound that one gets with Skype, in Skype To Skype calls to be what we hear when we make Skype to SIP calls and, as more telcos deploy HD Voice, that the same "fill the room" quality and tonality that we get on Skype to Skype calls will be there too.


15/09/2009 - Report: Mobile VoIP Could Transform Mobile Landscape
Mobile VoIP is moving beyond its initial function as a new mechanism to get inexpensive international calls, reports In-Stat. While Mobile VoIP still poses a direct threat to operator voice revenue, it also represents a dynamic new capability that promises numerous applications. In-Stat projects that by 2013 Mobile VoIP applications will generate annual revenues of $32.2 billion, driven by over 278 million registered users worldwide.

One new application integrates Mobile VoIP into a unified mobile interface to social networking sites. In another new development, MVNOs and 3G operators without legacy networks are using Mobile VoIP to more cost effectively add voice to data offerings. In yet another scenario, a few carriers are using a form of Mobile VoIP, UMA, to support better indoor coverage and off-load macro networks.

“Applications such as Skype and Vonage have influenced users to think of voice as a data application,” says Frank Dickson, In-Stat analyst. “The increasing penetration of Wi-Fi in mobile devices was the beach head that Mobile VoIP applications needed. As user habits are being shaped by rich on-line communication experiences, mobile carriers control over devices and data applications is waning. Mobile carrier attempts to slow the spread of on-line Mobile VoIP are proving challenging as well.”

Recent research by In-Stat found the following:
  • Activities associated with early Mobile VoIP successes are likely to influence LTE operator voice plans in ways that potentially favor IMS.
  • While the EMEA region has more Mobile VoIP related revenue currently, Asia Pacific will be the largest regional market by 2013.
  • Dual-mode handsets will approach nearly 400 Million units shipped in 2013.
  • Revenue and users associated with Mobile VoIP will be distributed among online Mobile VoIP services, 3G-Based Mobile VoIP offerings, and WiMAX/LTE Mobile VoIP offerings.
The research, “Mobile VoIP—Transforming the Future of Wireless Voice”, covers the worldwide market for mobile VoIP including:
  • Analysis of VoIP’s impact on the mobile market.
  • Forecasts for Mobile VoIP-associated revenue by region through 2013.
  • Forecasts for Mobile VoIP users and annual usage by region through 2013.
  • Profiles of Mobile VoIP start ups.
  • Profiles of VoIP providers.
  • Profiles of WiMAX providers.

14/09/2009 - Speedtest Report From The CWA Is Revealing, Shocking and Fact Filled

If you look at the map on the Communications Workers of America's SpeedtestReport website and live on fast Internet, you have to be shocked at what can best be described as the deployment of real broadband in the USA, and more shocked at what the nationwide operators deliver.

Living in a major tech hotbed like San Diego most of the time, or in Sacramento, I'm afforded the luxury of really fast broadband, pretty much everywhere. When I travel to Europe, I can be in vineyard regions or a major city, and I pretty much have the kind of connectivity that lets me, in the words of KenRadio's sign off, "Stay Connected."

In looking at the map and the average speeds, it's shocking how so many citizens and communities have such a meager COMPLETE broadband experience. In some states the average upload speed is less than 768, so while the download is higher than it was a few years ago, it's still not fast but the speeds are really just passable as high speed in this era. What we need is more symmetrical offerings, even at higher prices. Hopefully, the broadband stimulus package and 4G services like those from Clearwire will carry things forward.

Looking at the map, it almost appears that most of the nation is like a third world nation? As a matter of fact, I'd contend that SE Asian countries, that lagged for years behind the USA with regard to Broadband access, are starting to surpass us, using our own technology, designed and sold by our own companies to them, because they went all IP where there wasn't any analog before. As a nation, we now rank 28th in overall broadband average speeds. That's pitiful.

We're living, no drowning in sea of dial up and low speed DSL. Forget the concept of the digital divide in the USA between the haves and the have nots. We're actually a country that is on the wrong side of the digital ocean, living in a land that is squandering its biggest natural resource. The minds of our own who are not advancing fast enough because of lack of access to high speed technology that brings with it greater opportunities for educational advancement.

Check out the site, draw your own conclusions. But do that on high speed, if you can as it's a far better experience for all.


14/09/2009 - Agito Networks Ships Their Blackberry Product

San Jose based Agito Networks has shipped their Blackberry client that enables a RIM device to be an extension of the PBX network and is a needed addition for Agito to penetrate the Blackberry heavy North American enterprise market. In Europe, and Asia, where RIM is just really beginning to see sales uptake, Agito's strategy of being handset agnostic will play better.

This newest addition joins their Symbian client for Nokia handsets and the Windows Mobile client in providing the Enterprise a solution that enables mobile handsets to be part of the PBX network, functioning as an extension to the PBX and to deliver a WiFi to Cellular handover.

I'm a huge supporter of the concept of being plugged in and connected, but still lust for the day when any size company, or even an ad hoc network of people (such as emergency service workers from different locals) can become part of what would best be described as a "Mobile PBX" network, truly allowing for ubiquity in communications regardless of handset. So while I see this as offering value as an Enterprise fix, and know it has it's place, the mobile industries lack of an operator level deployment of a solution is really holding us all back and is the chasm that Agito and others need to cross.

I'll compare that to Centrex which revolutionized the landline small business market which enabled small business to quickly connect and work in a unified manner. Centrex of the 70s was what the cloud is today. So when a Mobile Centrex like product arrives and carriers allow it to be deployed, then the prospect of a real Mobile PBX will be alive. For now, though the Agito solution provides the enterprise with something THEY can afford, while the rest of the market simply waits and lusts for the Holy Grail.


13/09/2009 - Do Skype Numbers Add Up?

David Beckemeyer, aka Mr. Blog put up a Skype vs. Vonage calling the world comparison, and in doing so revealed some very interesting facts about the concept of unlimited that we've all sort of known but in his post he made things very crystal clear.

What I saw first was that Skype's numbers don't really add up. Let's look at their math. In the "Hidden Limits" section of his post David cites:

For Skype, the limits on this so-called “unlimited” plan are “10,000 minutes per user per month, with a maximum of 6 hours per day. Also, no more than 50 different numbers in total can be called per day” (see http://www.skype.com/legal/terms/fair_usage/).

Ok-so here's the math error-6 hours a day is 360 minutes. Using 30 days a month that equals 10,800 minutes, which means for at least two and a half days the user couldn't make outgoing calls to their maximum limit per day as they would have run out two and a half days earlier in total monthly minutes. Now let's go one step deeper. The "fifty call a day limit" means that each call is limited to about 7 minutes and 12 seconds in order to fall into the six hours of calls (outbound).

As a business owner I happen to like that Skype is publishing these guidelines, but wish they would get the math right. What I also would like to see is the ability to buy added bundles of minutes to the unlimited plan, in case the so called "Skype Unlimited minutes" for some reason gets consumed. My guess is that the Skype For SIP program will really address this, and we'll see a higher rate plan established so businesses will really understand what they're getting. In business pricing, transparency is the key to a successful pricing model. And in this era, knowing what you're getting and what you're paying for becomes the key.


13/09/2009 - Faster Internet Coming to Your Home Town?

Doug Mohney pointed out that for $370 a month in the Twin Cities folks can begin to receive 100 megabyte speeds on downloads and 15 meg uploads.

Not everyone needs that. But as someone who enjoys 50/50 from SureWest in Sacramento at my wife's house I can sure appreciate the thought, but do question the price, but only by a little.

We're paying roughly $220 dollars for our blazing fast, almost no latency (ping time on speedtest.net 5 milliseconds) this morning which is about the usual, and my test was done via WiFi with at least two other devices connected to the router that were running. For us, it's worth it, but these kinds of speeds are not for everyone, but are a boon to the work at home type and the large family which has become download intensive. But one things for sure. Get these kinds of speeds at home and VoIP and Video become almost second nature as the upload pipe becomes much more friendly.


12/09/2009 - A Distracted Apple Isn't A Good Thing

Let's face it, the bNet article on Apple and their recent market entry announcement for new iPods is a very accurate depiction of the result of the launch.

This is not a reflection on the products from Apple, but a result of the company being distracted and the messaging being diffused. This happens because despite the perception of Apple as a giant, their management team and managers are extremely thinly spread. The company doesn't have stacks of people like other companies who do a small amount of anything. Instead they have a few people who do things that cover large amounts of ground.

In this case the announcements, coming on the heels of distraction caused by Eric Schmidt's departure, the FCC investigation, the Google Voice fiasco and a few other issues around the app store, all leads a small group into the world of distraction. Add to that the "return of Steve Jobs" and you have a recipe for distraction.

Story, positioning and messaging are crucial to a successful product introduction, but right now Apple is holding back because anything they say has impact on the FCC actions, as well as potential litigation from shareholders. Talk about being between a rock and a hard place, these are for Apple the first wave of rough seas since Jobs returned in 1996-97. That kind of distraction leads to exactly what happened, and likely caused Apple to hold up some launches of "new" products simply because they couldn't do it really right.


10/09/2009 - A Comment About Comments

As many of you know I moderate comments on this blog. I do that for one reason. To keep the content on VoIPWatch on point and topical for each post.

Many times I see comment spam and those are deleted. Other times I see what is clearly an attempt to drive relevancy in search or to try to coattail on a very successful brand by being linked to the story. Those too usually get deleted.

Bottom line. If you want to have a comment posted, do what the word COMMENT means. Comment. Don't promote.


09/09/2009 - Challenger Mobile Launches Google Android-Based Mobile VoIP Platform
challenger_mobile_logo.gif Challenger Mobile announces the launch of its ground-breaking platform for Google's Android mobile operating system. Challenger Mobile will allow mobile operators, wireless ISPs and related service providers to now deliver mVoIP services to customers switching to Android-based mobile phones, which utilize the innovative operating system developed by one of the tech world's biggest companies -- Google.

As the primary competitor to Apple's iPhone operating system, Google's open source Android mobile operating system is made available at no cost to phone manufacturers including Sony Ericsson, Nokia, Samsung, Motorola, HTC and others. Android allows for a range of different touch-screen cell phones and smartphones to offer the user-friendly experience that is often associated with the iPhone. Android users can navigate their phones with their finger, browse the web, as well as use many familiar Google features like their search engine, YouTube, and Google Maps.

Much like their successful platform on other operating systems, the Challenger Mobile service will provide Android end-users with several free and premium features. These include free internet calls straight from a mobile handset, competitive rates to domestic and international fixed and mobile phones, and call forwarding of VoIP calls to mobile phones.

To date, T-Mobile, one of the largest operators in the world, has sold over one million Android mobiles in the last six months; operators like 3 now sell Android-based phones like the HTC Magic in European markets. As more and more manufacturers release Android phones, mobile operators and service providers can look to the recent convergence of Challenger Mobile technology with the Google Android operating system as a welcome addition to their current line-up of services.


08/09/2009 - Second Numbers on Cell Phone Reminds Me of TalkPlus

About two years ago, Jeff Black and his team at TalkPlus had an idea that could have revolutionized the mobile industry. The concept was giving mobile phone users multiple lines for inbound and outbound calling. The idea, in many ways, was the exact opposite of GrandCentral, meaning instead of one number going everywhere, TalkPlus was about multiple numbers ending up in one place, and in most cases that was the mobile phone.

Now two services offer stripped down versions of what TalkPlus' team was setting out to do.

One is called SecondVoice and the other, from TokTumi is called Line2 which has a very cool application now out in the iPhone App Store. These are both "me too" offerings, and compared to the never achieved success of TalkPlus, nothing but features, not companies.

These kinds of applications are not hard to build. I recently in London saw a technology from a leading edge company that lets you build a GoogleVoice like service in less than a minute based on a robust backend.

Bottom line, these new features demonstrate that imagination is very much alive in the VoIP world, and most of the effort is around the mobile world. These features are the kind of ideas that the mobile operators should be embracing, that being new services that add convenience to people's lives.


08/09/2009 - Brad Garlinghouse Reemerges @ AOL

Former YAHOO Senior VP Brad Garlinghouse has reemerged and will be leading AOL's Silicon Valley operations, with the title ofPresident of Internet and Mobile Communications and reporting directly to Tim Armstrong, a position he's very well qualified for.

What was very interesting in reading the announcement was his most recent role with Silver Lake Partners saying "Garlinghouse was most recently at Silver Lake Partners as an in-house Senior Advisor." That indicates that the very savvy and shrewd Garlinghouse likely played a role in the Skype take-away from eBay.

More importantly, given Garlinghouse has a good handle on VoIP and early stage companies, it wouldn't surprise me to see him dabbling in a few new startups as part of his new role at AOL has him also as the West Coast lead for AOL Ventures.

Om Malik's summary gives a very good chronology of Garlinghouse's career, though he was not part of the DialPad team which went onto start GrandCentral, though Brad did lead Yahoo's acquisition of Dialpad that brought over GrandCentral founders Craig Walker and Vincent Paquet.


08/09/2009 - Bringing the Mobile Mountain to Mohammad

Leave it to the sponsor of a formula one racing team to understand how to move things fast. Over in Qutar, Vodafone is experimenting with a traveling retail store concept. The concept reminds me of the ice cream truck that used to come around at night in the summer months when I grew up in Philadelphia.

None of us would have gone ten minutes to the local Baskin and Robbins as that meant finding someone who would drive. But every night there was a line at the Good Humor truck.


06/09/2009 - Voice Evolution Launched

Over the past few weeks Robert Poe, a veteran writer and regular contributor to various web sites and publications that covered VoIP and voice communications has been working on a new VoIP blog. It's named Voice Evolution and is now up and running.

Over the years I've been around I've always liked Bob's style where he quickly grasps the story and presents them in a no-nonsense and straight forward style.

More importantly the rise of another VoIP blog, on the heels of a very successful IT Expo and an expected successful VON later in the month tells me VoIP is far from dead. It's very much alive.


05/09/2009 - Mobile Phone Service To Go @ Burning Man

It took a lot of work, but the folks at client VoxBone have worked with OpenBTS to light up the annual Burning Man event with some mobile phone service and SMS.

Jim Courtney has the details on the breakthrough that shows how ingenuity is clearly alive and well. By working with OpenBTS Voxbone is able to showcase their iNum technology as well.


04/09/2009 - Thanks Counterpath

I wanted to let everyone know that Counterpath's EyeBeam is now working under Apple's New OS, Snow Leopard. It seemed the special build I had received was a custom version and the update needed a different license key.

Their support people have been very helpful and I commend them for taking such swift action on multiple fronts.


03/09/2009 - 8x8 Announces Availability of IP Business Phones at 400 Select OfficeMax Stores
8x8, Inc. 8x8 announces that OfficeMax is offering the 8x8/Aastra co-branded 6755i IP business phone, bundled with the 8x8 Virtual Office suite of business phone services, at approximately 400 select OfficeMax retail locations in the United States and online.

The plug-and-play 8x8/Aastra 6755i IP phone serves as an endpoint for the 8x8 Virtual Office hosted IP PBX business phone service, currently in use by over 17,000 businesses. 8x8 Virtual Office provides businesses with a complete, enterprise class phone system at a fraction of the cost of a traditional PBX and roughly half the cost of traditional business phone service. The 8x8/Aastra IP phones plug into any broadband Internet connection to allow users to immediately make or receive calls without performing any network configuration or firewall manipulation. In addition, the 8x8/Aastra IP phones deliver enhanced features including corporate directory display and lookup, extension dialing and transfers, intercom paging, shared line appearance and an embedded XML browser.

Aastra USA will supply inventory of the 6755i Virtual Office IP phone to OfficeMax, while 8x8 provisions and manages the 8x8 Virtual Office service. In addition to full duplex speakerphone functionality, programmable softkey appearances and LCD display screens, all models support "Power over Ethernet" and come equipped with dual auto-sensing switched Ethernet ports to eliminate additional wiring for a computer and simplify installations.


03/09/2009 - Counterpath Update

I received a comment from Counterpath that they updated Eyebeam and mentioned it somewhere in their forum that the softphone application has been updated to work with Eyebeam. They also indicted in their coment that their beta for X-Lite is still in process.

Given the losses they keep suffering in management on the software side, Derek MacDonald, their Chief Architect is rumored to have just left, I'm told, following not long on the heals of Jason Fischl who went to Skype to drive the Skype Developer Program, one has to keep a watchful eye on the publicly traded company.

Now I see they have also updated X-Lite Beta in their file downloads area, but they have a wrinkle in the Eyebeam download. They indicate two versions of EyeBeam are available, Basic and Enhanced, but don't explain how to differentiate. As someone who has been using Eyebeam for many years and both paid for and received gratis licenses I haven't the foggiest of notions that let me determine which one I'm running, and with the installing the wrong version renders the license invalid, it seems Counterpath users may be playing Russian Roulette if they install the wrong edition of the application.

My result even after keeping the License Key from the app pasted elsewhere is the Enhanced version which I had after reading the email I had received some months ago, died.


01/09/2009 - FriendCaller3 VoIP App Now Available on iPhone OS 3.0
C2Call launches with FriendCaller 3 its iPhone OS 3.0 version of FriendCaller, the only iPhone app on iTunes that can establish a free Internet call with anyone on the Internet. This breaks with the convention of allowing free calls only between registered users of a service who had to have installed identical software first.

FriendCaller is an easy-to-use, browser based VoIP solution allowing users to make free calls from the website to anyone on the Internet, with no software installation for the “callee” or person being called. Additionally, the invited call participant is not even required to register. The peer-to-peer calls work with any browser on Windows, OS X and Linux, and now with FriendCaller 3 as an OS 3.0 app for the original iPhone, iPhone 3G, 3GS and the iPod touch (2nd Generation).

FriendCaller 3 defines a new, much more user-friendly and intuitive standard for VoIP apps on an iPhone. “The days when users first had to sign up, then download and install software and exchange user IDs prior to talking with each other are gone,” said Martin Feuerhahn, CEO of FriendCaller developer C2Call GmbH.

FriendCaller 3 users simply send the patent pending Callme links directly from their iPhone via email to anyone on the Internet, or place their personal Callme links on their social media profiles, i.e., FaceBook, Twitter, etc. A web-phone starts once the link is opened on any browser with no installation or registration requirements for the person receiving the call invitation. That person simply clicks and connects!

FriendCaller 3 makes great use out of a new iPhone OS 3.0 feature called “Push Notification.” With Push Notification, a FriendCaller user whose app is not open receives call notifications and instant messages (IM) on his or her iPhone screen which appear as a text message. By opening the notification, the app starts, and the user can call immediately if in WiFi, or text via IM in Edge/3G.

With OS 3.0, Apple also has also opened “In App Purchasing,” which makes paying for FriendCaller Call Credit even more user-friendly. FriendCaller calls are free, and only calls to phone numbers are charged by the minute. FriendCaller provides global coverage, with calls to most countries in North America and Europe cost only 2 cents per minute.

In App Purchasing will be available with the soon-to-be released advertisement-free FriendCaller 3 Pro version. Devices on OS 2.0 are still supported by the FriendCaller Instant VoIP app available on the iTunes App Store. Users can continue to keep and use their user ID and password for all FriendCaller app versions and the FriendCaller Website.


01/09/2009 - More "Best of" Accolades for VoIPWatch and Friends

Sprint's Blog, SeamlessEnterprise, which is aimed at the Enterprise market has picked out the "7 VoIP Blogs to Watch" on the subject of VoIP and VoIPWatch is one of them.

And, I'm in great company with the likes of GigaOm, TMC, Fierce and more as those blogs are written by the people whom I respect and who make their living off of professional reporting, and are advertiser supported, while VoIPWatch remains advertiser free.

Congrats to Om, Rich, Tom and all the rest of the VoIP industry covering stalwarts mentioned.


31/08/2009 - Obama wants emergency control of 'the internet / web'

How far is too far in the pursuit of power?

How much power is too much power?

Who is power in America mandated by?

These are all questions every free-thinking American should be asking themselves in light of the newest development in the Socialist take-over of the Federal government. A new draft of Senate bill S.773 has been leaked to and broken by Declan McCullagh of CNET News and CBS News. The main theme of the bill gives the Executive Branch "emergency" control of private-sector computer networks in the event of a "cyberemergency" or "cybesecurity attack" during a severe attack or natural disaster. And specifically says, “whatever is necessary” to repel the attack.

 In addition, it will mandate Federal licensing requirements for the professionals that work on certain communications networks.

"Cyber" is defined as anything having to do with the internet, telecommunications, computers, or computer networks.

 A previously defeated bill in the U.S. Senate specifically included the power to disconnect private-sector computer networks from the internet. This one appears not to specifically define the steps the President can take to shut down a "cybersecurity" attack only "the power to do whatever is necessary", which troubles the Internet Security Alliance; a group made up representatives from major communications companies. Not to mention the American people, IF they find out.

Click Here to Continue Reading


31/08/2009 - Amazon Needs To Learn How To Write and Read

A few weeks ago I tried to order a Verizon Wireless Novatel Wireless MiFi from Amazon for my wife as a birthday present. I was tipped off to the pricing deal of one cent by Gizmo's Michael Robertson and felt since I was going to order one for her, the price savings was worth buying via Amazon vs. going through my sales rep. WRONG.

After placing the order, a few hours later I received an email from Amazon saying Verizon Wireless' ACE team needed more details. So I called and was shuttled to four different people before the truth came out. There wasn't any issue with my credit, as the letter implied, nor was any of the information I supplied inaccurate. Nor at any point in time did Amazon ask a disqualifying question about my already being a customer of Verizon Wireless, which was their justification for bouncing the order.

In the three weeks that have passed, I have not heard a peep back from Amazon despite two contacts (one by email-which is useless and another via their web forms) to my comments that no where on the web page (but maybe in the clickware agreement) does it say EXISTING VERIZON WIRELESS CUSTOMERS ARE NOT ELIGIBLE FOR THIS.

What it does say on the web page is:

Price: $0.01 (with new service plan)

So, what part of NEW wasn't NEW when I went to buy a NEW MiFi with a NEW service plan for a NEW person to join the Verizon Wireless family of customers?

In all the years of being a loyal Amazon customer, I found this matter to be totally distasteful. I'm fine with the rationale, but now three weeks later the web page still omits any reference to NEW CUSTOMERS ONLY, so you have to figure that it's more than likely the person who read the terms and conditions and the person who writes the web copy are in two different departments that never TALK to one another. But since Amazon is a company that doesn't want to TALK to customers (or write back to customers either it seems) one has to wonder if the guiding principals of the company are being marginalized.

I've contacted my corporate rep about this at Verizon Wireless, and now that I'm heading back to the west coast I intend to pursue this with the Amazon PR folks, as I said to the reps I would. Given it's been almost three weeks since the incident they've had a fair amount of time to change things with the offer, but they haven't, which tells me that at Amazon no one is reading, listening or hearing. They're just selling.

This reminds me of Starbucks, and how the mighty can fall, when you're not listening to your most loyalist of customers.

P.S. Just for laughs I redid an order today stopping after reading the agreements. Unless I missed it buried in the mouse size type, nowhere did I see anything about NEW CUSTOMER mentioned.


31/08/2009 - Why is AT&T Negative on Android?

In burger land they call it "share of stomach" and in the mobile world it should be called "share of voice." Just a short while ago Information Week rehashed some news from last week about AT&T once again rejecting Google Android phones, this time from Motorola.

Here are a few reasons why I think they are doing so:

1) AT&T's network is Overdosing on Data. Until the network is at full capacity, and until iPhone sales simmer down from the boiling hot streak they have been on since launch, the last thing AT&T wants is more data centric users clogging an already stressed network.

2) Never Feed Thy Enemy-if AT&T's Dallas folks haven't figured it out, I'm sure those who really run wireless/mobile in Atlanta have. Google is not their friend. Google is a frenemy. That's someone who talks cooperation, then turns things into coopititition and eventually into competition. Why? Follow the ABC's of business.

A) At the Internet infrastructure layer Google owns lots of fiber capacity. This means traffic that used to go over AT&T's IP network goes elsewhere and that means AT&T phones traffic hits their network for a short time and migrates away. While it sounds good from a traffic perspective, in that the packets go elsewhere, it means AT&T is marginalized down to nothing more than an access provider and they're not making money all along the way.

B) Google is an investor in Clearwire now via the XOOM roll up. Their partners there include Motorola, Comcast and more. Their mission is to create a competitive 4G network. Why feed that development if you're AT&T.

C) Nothing is Unique to the AT&T Models--if you look at the Android devices, in many ways the only uniqueness is the casing. Much like Windows Mobile, you can get an Android in any case you want, as long as the inside is Android. I saw the Android 2, called the Touch, at a T-Mobile store in London over the weekend. Nice touchscreen, no Keyboard to slide out and you know what. It looked just like every other Android design I've seen from HTC or MOT or Samsung, or......

D) AT&T and Nokia are getting cozier. While Nokia may be my client, I'm about as far removed from sales as anyone these days so this is not based on inside knowledge. However the new, soon on the market, Nokia N900 looks perfect for an AT&T as it gives them a combined consumer and enterprise device that does a lot of "smart" things and is new and different. My guess though is both AT&T and T-Mobile grab them up as the WiFi and 3G capability fits with the AT&T hotspot strategy around the purchase of Wayport very well.

3) There are many new handsets coming to market from new players. INQ who is already making phones for Three in the UK is high on my list to make inroads into the GSM players in the USA, and AT&T has to be high on their sales gun's list. The same for ASUS/Garmin's NuviPhone whose new devices may be just good now, but if you look at how ASUS has gained market in the laptop arena, especially netbooks, you can see over time how they chip away at market share using price and style as their lead in. I would expect an AT&T to be looking at more devices that are different, than are "me too" which is what Android to date has been peddling.


31/08/2009 - A Conference Worthy of Attending

If I wasn't already committed to matters on the west coast the week of September 14th I'd be heading to New York for the second in a series of conferences on HD Communications put on by Jeff Pulver.

While for many, HD communications is a niche, it's just like VoIP and SIP were ten years or so ago. Right now when people think of HD, they tend to think about HD TV, but for those of us who has experienced my agency's client HiDef Conferencing via the service by the same name or played around ZIPDX you really can hear the difference. Think Skype wideband audio all call long. That's a big change from flat and sometimes hard to hear calls.

Read Jeff's post of August 14th where he was putting the Cable Industry on notice and references how Orange/France Telecom has over 500,000 HD customers across Europe.

HD Voice is not just for the early adoptive types like those who read VoIPWatch. It's really for the mainstream and will be. So learn why, how and who, and head to New York.


29/08/2009 - My Travels and Upcoming Telecom Events-Update

After almost six weeks in Europe, with stops to see clients and company executives I advise in no less than four countries (UK, Spain, Austria and France) I feel very good that I was really able to combin both business and pleasure over my much too short two week vacation with my wife. We got to see many friends, from both sides of the Atlantic, and after six weeks one would think that "home" would be the first place on my list I'd want to head after I leave London on Monday, along with Truphone's Director of Applications, Karl Good as we both head to LAX and IT Expo.

Could I have flown home today or tomorrow, and then drove back and forth to Los Angeles. Yes. Would I be tired and fatigued due to the last weekend of Summer traffic on a weekend. Yes, and given this weekend in London is a Bank Holiday that makes London very easy to get around as most of the Londoners are heading to the coast for sun and surf, while I'll stay here enjoying the suds at a pub or two.

But home is still almost a week "away" for me, as next week, starting August 31, which is why after landing in Los Angeles I'm doing my part to reduce my carbon footprint by going right from London to the City of Angels and the fall IT Expo Conference. After a few days home for Labor Day Weekend, its off to San Francisco and the Mobilize conference, bookended by meetings with clients and some dinners with friends in and around SF and Silicon Valley.

The week of September 14 has me heading over to Sacramento with my wife over the weekend and on Monday for a few client meetings, then right down to San Diego for what will be the start of at least 10 days there. Demo starts on the 21st, and it's the last DEMO under longtime friend Chris Shipley, so I'm organizing a few of the legendary "Demo Wine Dinners" with her longtime business partner, Mike Sigal as always. Sadly, DEMO competes head to head with VON, and as much as I'd like to be in Miami Beach, this is sort of a farewell to an era for Chris and Mike, and friendship won out this time.

Around all this there are other conferences, like CTIA starting the 7th of October, also in San Diego and then a trip back to Europe on the 18th to be ready for eComm Europe in Amsterdam the last week of October.


29/08/2009 - A Warning To Skype? Nah, Not in My Book

Skype was sent a warning by Peter Csathy, on his blog this week, explaining why Skype, which is currently using the ON2 codec should be worried after Google acquired them. Google is also using parts of Videyo and video technology from client GIPS, and sometime back purchased a company with video expertise out of Scandinavia.

Actually, ON2 made the move at the right time to sell, just as Csathy did when he pulled a rabbit out of his hat and successfully exited SightSpeed to Logitech last November. But I have to disagree about Skype needing to worry about ON2 and Google.

In my view Skype with their technical team has the internal know-how and expertise to build their technology based on standards, not proprietary technologies. So while ON2 uses h.264 and optimizes it very well, this is much like the purchase of TellMe by Microsoft. You but it for what and who it has. Google has yet to demonstrate they play the "patent" game, and their video chat is just that, chat while what Skype is likely working on goes after Cisco and other telepresence suites, democratizing them the way their voice platform has leveled the cost of talking.


29/08/2009 - Is Skype in Play?

TechCrunch's fearless leader Michael Arrington is reporting that Mark Andressen's venture fund is looking to be a part of a larger consortium of investors that wants to buy Skype before eBay spins it out as an IPO.

While this could be a short term win for eBay, a company that I'm convinced has the blind staggers, it won't be in their shareholder's best interests.

First off Skype is a brand that is growing in stature each day. As more and more people use Skype, the value of the brand increases, even if the minutes paid for drops as Skype to Skype calls potentially increase. Given they are still increasing and their day by day sales means more people are using more minutes to call others not on Skype or forwarding calls via Skype Out to their mobile phones.

Second-JoltID was good for Skype as a P2P technology, but it makes Skype an island and not a part of the contiguous landscape of telephony. Skype has to constantly interconnect to the rest of the telco world. So while Skype and their Estonian braintrust knows more about the Internet's inner workings, and maintains a better nerve center than most online companies that monitors traffic conditions and more, eventually they will ditch Jolt and switch to a more standardized platform ala SIP. As a brand, as long as it works like Skype, just like why consumers switch to Vonage, because it works like a phone, and costs less, the public won't care. My contention is simply this--you really don't care which brand of spark plug is in your car, and often you don't know. People who use mobile phones don't know if it's a Nokia-Siemens switch or an Ericsson switch any more than in the USA they don't know the difference between CDMA from Verizon and Sprint vs. GSM from AT&T and T-Mobile. To the public the mobile phone works like, well, a mobile phone.

Third-Skype could make the switch to SIP and as long as the service worked the same (or better) and as long as the customer and user experience didn't change one bit, and as long as the call quality remained high, the public using Skype won't leave them.

Fourth-The fact that eBay bought Skype without Jolt ID will likely result in a huge shareholder suite. Those of us who bought eBay stock believed they bought all of Skype and what the founders had put into it, not kept the core technology outside the deal. This seriously questions the due diligence process and the way the story was told in filing made by eBay to the SEC. To sell off now, to private investment would dramatically reduce the upside potential and in turn that would be diminishing what Skype could make back to eBay to help stave off or offset a shareholder greenmail suit.

Fifth--Buying up Skype with venture fund money is bad for the venture economy. It means a large chunk of cash that was designed for early stage companies is being put into an already more mature entity. That's not venture capital, that's investment banking or private equity.

Sixth- Very few VC's are currently of the mindset to be directors of a company the size of which Skype has become. Their hands-in approach, which is often needed in early stages of a companies. As directors good VC's play roles by being a director of the startup where they are constantly getting involved in tactical issues that affect the every day issues of the companies they invest in versus the role of a director of a large publicly traded company. There they are charged with the setting of long term vision of the business thus presenting diametrically opposing approaches requiring a very different operational mindset. This means a complete behavior change has to occur in the way they would do business.

I for one think Skype's best exit is an IPO from eBay. Josh Silverman has demonstrated a solid vision and plan, and seems to be executing on that plan, which is why the sharks are swimming around the Valley trying to wrestle Skype away from Ebay. These are largely the same people who made money on the sale of Skype to Ebay. For that reason it's important to separate what Ayn Rand called "greed" and "anti-greed" as the latter is a very dangerous and destructive form of capitalism, that slows down the economy and prohibits competition.


29/08/2009 - Some Candid Comments from TMC's Rich Tehrani

As TMC Publisher Rich Tehrani was waiting for his flight at JFK to head to the west coast for the annual fall IT Expo, he and I exchanged a series of emails about this year’s event in Los Angeles which is shaping to be one of the best IT Expo’s ever in recent years.

Rich, who has to be the only guy in Voice Communications who travels more than me, tossed some interesting news nuggets my way. I’m going to emphasize some key points:

1. On the show, our exhibit hall numbers are now ahead of last year – these are the buyers coming to find solutions. Frankly I think this is amazing as our show took place last year the week of the Lehman collapse meaning the registration database did not operate in an environment where the word depression was thrown around.

2. In addition, we learned in Miami that people who take the time to register these days – tend to come to the show (assuming they haven’t been laid off). Regarding the “industry” there are always people who have cut budgets, etc but my sense is the industry is coming in good numbers based on the large number of people reaching out to me. Many in the industry passed on Miami as well and then mentioned later they regretted the decision.

3. Interestingly some people who didn’t ever come to past ITEXPO are now drawn by another collocated event.

4. BTW where the show is light is on paid conferees (for obvious reasons) but these people often wait to for the last second to pay us making it tough to predict actual numbers.

5. Also, the hotel sold out our room block well over a month ago and this is the best indicator of attendance I have seen in the past. Especially in an economy where you don’t need to worry about finding cheap hotel rooms at the last second.

6. I feel we have saturated the news-stream with content about the show – we even added two new full-time editors to cover news related to the industry and event to ensure you can’t use a computer without hearing about ITEXPO, 4GWE, etc.

7. We launched a number of collocated events with Jon Arnold, Carl Ford and others – the numbers show people are registering for these collocated events but new events can always use some TLC.

Here's my take--

1. Selling and buying is taking priority over "networking" and "business development".

2. Companies that are allowing executives to travel are doing so to have them either sell or buy.

3. Networking-when Rich says paid conference attendance is down this means there are less "extra bodies" in the audience, but those that are there are looking to a) learn, b) get the attention of those speaking c) will have a better chance of making contact with those they need to be working with

4) Importance of good media relations-extra writers means more news is coming at TMC every day. Getting them the news the right way so they can report on it is key.

5) The hotel room block being full-people thought they were getting a good deal and locked in. This tells me that people want to network at the hotel and also that I need to teach a course in trade show travel shopping as it seems the travel desks and agencies are buying into early offers, that lock you in on price. Case in point. Initially I took a higher, non-locked in rate and then watched the prices fall then rebooked at the lower rate. My rate which I rebooked at a much better grade hotel near by dropped by over 35% this week. I an now paying under $175 a night for a room that just four months ago was priced at nearly $300.00 a night. In a buyers market this is how to book a room for large trade shows. Get the better hotel, at the same or better price.

6) I've said for years that there are too many shows that attract an overlapping audience in an audience sector that is converging. What Rich has done with Carl Ford on 4G, Jon Arnold on Smart Grids and maintaining his event's upward trajectory was done by broadening his reach and reduced the need for event attendance frequency. In media terms this means more people will be at "fewer" events but by increasing reach Tehrani and team has reduced the total cost of overhead by spreading the costs across more sectors and increased revenue. At the same time, instead of traveling to three shows, those who would have now only travel once. This is far more efficient for all.

Let's give Rich and his crew some well deserved credit. After the VON fiasco where the investors hijacked the company away from the leadership, leaving many without work, companies without a key bi-annual event and more, it was Rich who stepped up and figured out how to retool his own series of events with the needs of the telecom industry as his guiding principal. What's more Rich quickly mended fences with ex Pulver Media execs Carl Ford and Scott Kargman, as well as hiring on some ex Pulverites to make his shows better and putting on more depth inside his sales organization. Lastly, instead of trying to keep the print publications as their primary mode of publishing, Rich and his crew moved to a highly energized online model with niche after niche being filled with information, making the never ending number of TMC web sites a consolidated group of highly charged, search engine friendly new repositories that deliver stories to a thirsty audience.

In an era where Telephony Magazine just laid off and consolidated, following on the heels of what has already happened elsewhere, and when one hears how much trouble SuperComm is facing, it clearly appears after my exchange with Rich that he and his team are making the right moves to be around for the good of the industry.

So to him, I say Thanks!


19/08/2009 - Truphone Clears The "Air" About An Apple iPhone Bug

I'm posting is a Public Service Announcement but also since Truphone is my agency's client we felt the important thing to do is get the right information out as far and wide as possible.

This afternoon this afternoon Truphone sent an emailout to its customers explaining that Truphone knows of a bug issue with the Apple iPhone that has existed since the launch of the 3.0 OS in June 2009.

The issue has been widely reported on sites including Mobile Crunch and theiphoneblog. The problem, as was outlined in the email, impacts all applications on a the iPhone, not just the Truphone application. With that said, the bug seems to have affected very few people that Truphone is aware of.

The bug is manifested by applications either disappearing entirely or by attaching themselves to others, so for example you may open a game and a different app opens.

To date there is no official fix for this from Apple, but many people find that a reboot or synch with their PC will often solve the issue.

Unfortunately a publication ran a story today shortly after the email was sent out to customers because the reporter is also a customer who had received the email. The story stated that the Apple iPhone bug had ‘taken Truphone users off air’ – this was not, and is not, true –and the publication has since rephrased the headline to something more appropriate, but not before various websites re-printed the story with the original headline and many people Twittered about it.

We would like to reassure all customers that Truphone is working as usual and is most definitely not ‘off air’.

Anyone wishing to take advantage of the Truphone service on the iPhone can continue to do so. It is still available for download in the App Store and is still offering great cost savings on international calling and Instant Messaging across multiple communities including Skype, Google Talk, MSN Messenger, Yahoo! Messenger and AIM.


18/08/2009 - Mobile VoIP Starting to See Daylight

The road is filled with mobile VoIP and FMC companies. For a few years we heard how EQO was going to change the world and now you can't even download their software, while others like Challenger, Vyke and WiFi Mobile all made claims that they would change the way we talk but pretty much ended up being clones of two companies, Truphone and Gizmo, both of who early on figured out how to work best on Nokia N and E Series 60 devices and then expanded to more.

Former client now acquired by Counterpath, BridgePort Networks made a good run at Fixed Mobile Convergence and was very much way ahead of its time by a few years, as the carriers and mobile operators all said "like it, but don't see it yet."

Well the "yet" is about to be now, and as Om Malik points out in his post of yesterday, the mobile network operators are opening up more and more to VoIP starting with O2 in Germany but also with over the weekend mention by Verizon Wireless as part of their LTE trials.

Clearly this is good news for client Truphone, whom Om highlighted, as well as a few others who understand their role and place in the whole mobile eco-system.

Yes, the tides are turning, and part of the reason is LTE, which is going to be SIP based. All the work done to get there has not been for naught, but it takes staying power and a vision, as well as a roadmap to get there. Not simply an feature in search of a problem.


14/08/2009 - Where's The Muni WiFi?
The folks at Fierce have issued a special report on where Muni WiFi is still today. Despite all the noise about the deaths of some operators, we're still seeing it grow.

14/08/2009 - MaxRoam in a Hostel Takeover

Pat Phelan just let me know his company MaxRoam has taken over the hostel industry when it comes to travel SIMs.

As many of you know Pat is one of the most visible and hard working people in the next generation communications world and he's been busy putting a bunch of distribution deals together for his travel SIM company.

This one, is with HostelWorld, the largest aggregator of low-cost lodging for the independent traveler.


13/08/2009 - SMBs & enterprises flock to hosted VoIP, but not just for cost savings

A new Forrester report confirms that small businesses and enterprises alike increasingly are adopting managed services offerings. But instead of cost savings, the current mantra during the deep recession, the report found the main reason these businesses went the hosted route was the desire to focus on core competencies. The latest "Enterprise and SMB Networks and Telecommunications Survey" also found continued enterprise and SMB traction for unified communications as well as gradual growth in desktop VoIP installations.

"While the down environment is making most technology areas suffer, managed services is getting a boost as firms look for more flexible payment models that limit capital expenditure but also can keep them current with technology changes that help their firm," Ellen Daley, vice president and research director at Forrester, said in a release. "This further accelerates an industry move to a more flexible services model for fulfillment of telecom, network, and IT technology changes."

According to the survey, 47 percent of enterprise and 37 percent of SMB respondents have purchased a hosted offering. 

For more:
- see the press release here 

Related articles
Q&A on hosted vs. premise-based IP PBX offerings
8x8 launches enterprise version of hosted IP PBX phone service


12/08/2009 - Junction Networks Decides to Test and Review SIP Phones
junction_networks_logo.gifSmall and medium-sized businesses often turn to hosted IP PBX services for rich features, multi-site convenience, zero maintenance and lower phone bills. Now they’ll have help picking the right phones. Junction Networks, makers of Hosted VoIP service OnSIP, has begun a review site where their engineering team will regularly post evaluations and the results of their independent, vigorous tests on SIP phones, soft phones and other user agents.

“Once customers plug in and register their phones as extensions to a SIP PBX, whether hosted or on-premise, they should have no further worries about that phone’s capabilities,” says Robert Wolpov, Junction Networks president. “We put each phone through a multi-step interoperability test of 32 basic functions, as outlined in the SIP specification: ring, go on hold, transfer, and so on. If a phone fails any one of them, we’ll let you know.” They also judge models by subjective criteria such as voice quality and ease and comfort of use.

Wolpov points out that Junction Networks, unlike most other hosted IP PBX companies, does not resell any particular vendor’s phone, allowing it to make unbiased judgments (and allowing OnSIP customers to use any SIP-compliant device they may already own). “At the same time,” he notes, “our experience with a wide range of customers allows us to fit a review to the user scenario. We’ll advise you, for example, that high-definition audio quality is a worthwhile splurge, but if you’re choosing a conference room phone that won’t be used much, it’s ok to save money with traditional audio quality.”

The site is kicking off with Linksys SPA942, Polycom 331, and Snom 320 VoIP phone reviews. Junction Networks intends to review more of the 20 phones whose configuration details are already listed on the OnSIP Knowledgebase, as well as new models as they’re released. They’ll use Twitter (www.twitter.com/onsip) to tell followers when new results are posted. They also hope to receive the same requests for evaluation that vendors commonly send the testing labs of trade and consumer media. Readers are welcome to talk back with their own comments on reviews and phones.


12/08/2009 - XO Communications Rolls Out VoIP Enhancements
xo_communications_logo.gif XO Communications announces new enhancements to its VoIP services portfolio that help businesses and large enterprises with distributed locations simplify and streamline their IP-based communications networks.

To date, more than 16,000 businesses nationwide with more than 680,000 end users have deployed VoIP services from XO Communications. The latest enhancements to the company's award-winning VoIP services portfolio, which includes XO IP Flex, XO IP Flex with VPN and XO SIP, will greatly enhance the communications capabilities of mid-sized and enterprise business customers seeking a single nationwide voice and data solutions provider. The new capabilities announced today include:
  • Availability of XO's VoIP services in all 50 states for multi-location enterprises;
  • Wider range of interoperable IP-PBX platforms for SIP deployments; and
  • Availability of automatic call routing to provide business continuity capabilities for XO VoIP customers.
Expanded Nationwide VoIP Services Coverage

XO Communications has expanded its nationwide VoIP coverage to include all 50 states. The enhancement of XO Communications' nationwide coverage effectively doubles its VoIP footprint throughout the United States and enables the company to provide its VoIP services in 80 percent of major metropolitan markets. With virtually unrivalled nationwide reach across the country, XO is positioned as the leading communications and networking services provider for multi-location businesses. For businesses in the retail and financial services industries, as well as other businesses with widely distributed locations, this expansion will further help them to streamline the management of their network, achieve increased efficiencies and reduce costs by leveraging the XO nationwide network for their multi-location requirements.

Increased Number of Interoperable IP-PBX Platforms for SIP Deployments

In an effort to help customers fully leverage the benefits of its converged VoIP services, XO Communications has also increased the number of IP-PBX interoperability certifications for XO SIP, its award-winning SIP trunking solution. In the past year, the company has added four new IP-PBX platforms that are interoperable with XO SIP and now supports the following platforms:
  • Avaya Aura, Avaya Communication Manager, Avaya Communication Manager Branch Edition, Avaya IP Office
  • Cisco Call Manager Express, Cisco Unified Communications Manager, Cisco UC500
  • Digium AA50, Digium Asterisk Business Edition, Digium Switchvox
  • Fonality PBXtra, Fonality trixbox Pro
  • NEC UNIVERGE SV8100 and UX5000
  • Sutus Business Central 200
  • Toshiba Strata CIX40, CIX100, CIX200, CIX670 and CIX1200 Automatic Call Routing
The company is also offering an additional level of redundancy for VoIP customers with its new Automatic Call Routing feature that provides a business continuity capability in which incoming calls can be routed to an alternate phone, landline or mobile device in the face of an unplanned event. As more companies seek to leverage the cost-savings and increased flexibility of VoIP, this new feature ensures employees are reachable and responsive regardless of their location. Automatic Call Routing is the latest addition to XO Business Continuity Solutions. Earlier this summer, the company unveiled XO Connect, a multi-modal mass notification service that enables customers to deliver urgent communications to thousands of recipients simultaneously via telephone, text message or email. The company also offers XO Anywhere, its award-winning unified communications tool for customers deploying IP Flex and IP Flex with VPN.


11/08/2009 - FreedomVOICE Announces 2009 FreedomIQ VoIP Phone Buyer's Guide
FreedomVoice_logo.jpg FreedomVOICE released a premier VoIP phone buyer's guide for the FreedomIQ service. The guide will help decision makers select the best VoIP phone for their business.

“There are literally hundreds of VoIP phones to choose from,” says Eric Thomas, CEO of FreedomVOICE. “This buyer’s guide lists our most popular phones and gives business owners the information they need to make an informed decision.”

The guide takes a close look at 7 VoIP phones recommended by FreedomVOICE for the FreedomIQ service. In addition to providing product shots and a full range of information on each phone, many of the phones featured in the online guide offer a video review. No matter what VoIP phone capabilities a business is looking for, the VoIP Phone Buyer's Guide has an option to support that business.

“This year’s lineup of VoIP phones is the best we’ve ever had to offer. Our goal is to stay on the cutting edge so our customers have the best equipment and features available right at their fingertips,” says Thomas.

With a dedication to quality, FreedomVOICE has long been recognized as an authority in VoIP equipment, call quality, and customer service. Due to this, the company only selects top-of-the-line products to integrate with the award-winning FreedomIQ Hosted VoIP PBX. The 2009 FreedomIQ VoIP Phone Buyer's Guide provides business owners with an opportunity to look at quality VoIP phones to use with the exceptional FreedomIQ service.

Check out the 2009 FreedomIQ VoIP Phone Buyer's Guide to find the perfect VoIP phone for your business.


06/08/2009 - Thanks Tom for The Good News

Tom Keating is one of the bloggers I like to regularly read as his all the time, non-stop playing with gadgets and gizmos is part of his job over at TMC because he has to make sure they work before pal Rich Tehrani is allowed to put them on the network over at TMC.

So you can imagine the surprise when I saw how high VoIPWatch ranks compared to the other blogs in the space. Talk about an early birthday present and an ego stroke (or as some would say.."like he needs another reason to boast") but boast I shall. Not so much because of the numbers but because Tom and others spend time managing for the search engines and I don't.

For the record I have spent not one second worrying or caring how Google or Yahoo scrapes the page. There has been zero SEO. Zero search engine marketing and Zero time spent even trying to learn how to make the HTML work better so VoIPWatch is found.

All I use is a very basic TypePad supplied template and simply do one thing (most of the time.) I blog about VoIP, and the way the numbers that Tom reported show, it seems being single purpose and focused means more to the relevance weighted Google engines.

I guess you can call this, Organic Blogging.


04/08/2009 - FreedomIQ VoIP Blog Q&A - Hosted VoIP vs. Premise Based VoIP: The Honest Truth 3
freedomvoice_logo.jpg="alt=FreedomVoice_logo.jpg"In last week’s segment of “Hosted VoIP vs. Premise Based VoIP: The Honest Truth,” David Byrd, VP of Marketing and Sales at Broadvox and Eric Thomas, CEO of FreedomVOICE, provided valuable answers to questions on security, bandwidth, equipment, and costs.

This week, we bring you the final segment of the 3part series. Read the Q&A below to hear Byrd and Thomas respond to questions on SIP trunking, best practices for shopping an IP-PBX, the main benefits of the two technologies, and the best system for each business.

Moderator: The first two questions are for David Byrd. David, Broadvox provides the service, not the equipment. So what tips can you offer to distinguish between the different SIP trunking providers?

Byrd: Our engineering and customer service really set us apart from other SIP Trunking providers. Our personnel are credited with being able to do things that other carriers can’t or won’t do. What has allowed the company to grow even during these times at double-digit rates has a lot to do with the investment we put into our network two years ago. Our network reliability has improved by almost a full 9 and our voice quality has improved as well. In general, IP networks have improved substantially.

If you’re in this business as a real player then improvements in infrastructure and quality are the kinds of investments you’re making. Many VoIP companies are not making these kinds of investments. They are buying time on other networks or standing pat with their network infrastructure. They are not investing in QoS, they’re not investing in engineering, and after awhile customers figure that out.

Moderator: If I’m a business’s owner and I’ve decided that I want to go the IP-PBX route, how do I shop that? What do I look for?

Byrd: The first thing that I try to get my guys to ask is, “What type of PBX is the customer working with?” If we have not done operability testing with that equipment, then we should not be trying to sell them service. It’s extremely important.

If it’s a TDM platform, then we have to inform them that they have to buy additional gear. But if it’s an IP-PBX then we need to know the maker of that PBX. The good news is we interoperate with more IP-PBXs than any other service provider in the country. Encountering incompatible IP-PBXs doesn’t happen very often, but we still have to say no to certain platforms.

The next step is to find out how many lines the client currently has, in terms of phone lines, not end users, and then we will try to draw a match against our local calling plan with unbundled minutes or our local and long distance plan which is bundled in one price. We find most small businesses tend to go with our unlimited local calling plan and purchase long distance separately. But the “GO!Anywhere Trunk” does address a certain audience; probably 1 in 3 businesses don’t want to worry about the cost of their long distance bill. If that is the case, then they can get local and long distance with a GO!Anywhere package.

Next, there is the question regarding connectivity. Existing connectivity needs to be tested to ensure it works properly. If you’re using a carrier who is going to sell you service without testing Internet connectivity then you are dealing with someone who does not have quality as one of their key criteria.

The final step is the issue of voice quality. We try to get people to understand that if they want to cut costs they can use G.729. People can use G.729 to compress up to 48 calls on to a single T1. Otherwise, we’ll start with G.711. If they’ve got sufficient broadband and it’s not going to mean additional costs we’ll support 18 calls per T1. But if it looks like they are going to have unnecessary T1s or bonded T1s then we’ll recommend G.729. That is saving $300 to $400 a month in terms of connectivity and most people can’t hear any difference between the two codecs.

Moderator: This question is addressed to both of you. Overall, what are the main benefits of the solution you provide?

Byrd: On the benefit side, moving to an IP-PBX platform is going to reduce costs. The platform is the next generation for telecommunications services and cross departmental application services. Overall, a converged network will make it simpler to manage your communications and transition to unified communications.

Thomas: I think the benefits are the same for hosted. I think you’re reducing your costs. You are no longer just getting a phone system, you’re getting a suite of applications which help your business run smarter and be a lot more productive. Also, the tools the system provides will let you monitor what your employees are doing. Those are all critical business issues if you ask me. The nature of VoIP and the fact that you can process the information centrally lets you create something that is a much bigger resource to the company than making and receiving calls.

Moderator: Who would you recommend your solution to and what should business owners keep in mind when making a hosted or IP-PBX phone system purchase?

Byrd: Clearly, small businesses should be looking at hosting services. They should be examining it for multiple reasons: rates of expansions for their business, because it can be more flexible, etc. I’ll be blunt; if you buy a platform that can accept no more than a T1 and your business grows quickly, you’re going to be stuck. It’s not for everyone to go out and buy an IP-PBX. We also talked about just having the technological skills, of being able to select, install and manage your system. Therefore, I think it’s clear that small businesses need to examine their existing IT and growth curve of their business and make a decision based on that.

It becomes less complicated the bigger you get. If you already have an IT infrastructure and you already have all of these capabilities it’s less of a question as to whether or not you want to outsource. The decision becomes strategic rather based upon capabilities. Strategic decisions can be driven by a number of business factors several of which we described earlier.

Thomas: I think it comes down to whether or not you want to take on that responsibility and what your company makeup and situation is. Do you have the desire and resources to put towards managing the equipment?

Originally when we started off with the hosted PBX platform I expected that the largest companies would shy away from it, and that we’d mostly have an uptake with the smaller companies. What I’ve seen is that now there is a trend towards larger companies using the hosted service. So from my point of view I recommend the service to anybody to at least evaluate and see if it’s the right fit for them.


04/08/2009 - IPsmarx Technology with Encore Networks to Deliver Global SS7 Connectivity


Encore Networks announced that IPsmarx Technology, VoIP solution provider, has selected Encore’s SP-201-Z Signaling Gateway to deliver C7 to ISDN protocol conversion and other VoIP based solutions to Long Distance carriers and global operators.

04/08/2009 - Line2 Is All Hung Up In Google Gate

Imagine creating a quasi me too app that does the same thing in parts as Google Voice. You then realize that the iPhone is an amazing device that more and more small business types are using. They want a second number, and some functionality that AT&T doesn't offer. So they create a kick butt app called Line2, do some testing, get some kudos and voila, into the app store for approval. And that day never comes.

That's what happened so far with Line2 as TechCrunch and others have pointed out.

First off, Peter Sison, is someone I know from his Teleo days. Occasionally we drink wine together at DEMO events as his background in tech dates back to the Virtual Vineyards era and we have some mutual friends. So to be transparent, I'll put that fact on the table. But the number of companies I've come across that want to be "GrandCentral" all over again is not what Line2 was about. It it a way to make communications easier, much like former client Jeff Black wanted to do with TalkPlus.

What we're seeing unfortunately, with the Apple approach to apps now is that the idea of "Think Different" seems to have gone the way of Steve Job's liver. It's almost like what was transplanted was another "organ" and Apple has lost what they embody. When an app comes along that's "me too" or "me also" they have a right to get in the way. But when the functionality and richness is all about "me different" they need to get out of the way.

Both GoogleVoice and Line2 live in the world of "me different" not because they are so different than what the mobile operator offers, but because the mobile operator could have offered something like them and didn't. And that's the Think Different aspect of each application.


02/08/2009 - Why Jolt ID Isn't That Important to Skype, But is to eBay

Let's face it, Skype is a brand. Most users can care less about the technology behind it. I mean, do you really care if your mobile network is Lucent-Alcatel or Nokia-Siemens powered? Same for how Skype works. If it's JoltID that provides the P2P technology that Skype may lose the rights toor if Skype switches to an all-SIP based architecture, as long as it works, then the users won't care.

But the issue around JoltID is far more greater than what it means going forward for Skype. One has to look back and ask oneself what did eBay buy if the core part of the technology wasn't part of the deal.

I can see the lawyers for the shareholders cranking up the printing presses.


02/08/2009 - Take Your VoIP Apps And Go-A Guide For The USB Drive Set

As someone who wishes he can lighten his load, carry a USB drive loaded with apps that allows me to "stay connected" would be too cool.

I found this cool guide like website devoted to what are best labeled as PenDrive Applications that for the most part are designed for Windows PC's, but the site claims more Mac and Linux apps are coming. One of the categories was VoIP, and a bevy of softphones were listed, as well as utilities to take your Skype application on a USB drive.

Now that's cool.

The way I figure it, all you need is a USB/PenDrive, the Plantronics Internet Phone Booth in your kit bag (a zip-loc is great for this) and you're off and dialing anytime you can find a PC.


31/07/2009 - Alec Saunders on The Google Voice and Apple Tussle

Alec has a perspective, and it's one that I share. I really don't think AT&T cares about GoogleVoice as it drives airtime any more than they care about Yahoo being on their handsets, and Yahoo having an IM identity core via Messenger that also works on their handsets. As a matter of fact, airtime consumption and driving minutes used on their network is how they make money so if GoogleVoice makes calling easier why would AT&T care.

Alec point about number portability and customer's leaving--BFD. People don't leave a carrier because of anything but three factors:

1) Coverage

2) Pricing

3) Customer Service experience

Features...for the most part people still use their mobile phone for three things:

1) Make calls

2) Receive calls

3) Receive voice mail

Oh, and outside North America add in Text/SMS for adults, while in the USA SMS has clout with kids and teens.

I still go by what I said a few days ago. This back alley scuffle is all about brinksmanship, something Om Malik and I are in alignment on (you can tell as he used a Poker hand photo and I called it "table stakes" in our respective posts.)


31/07/2009 - Checking Out 3Jam

GoMo News, Techcrunch drew my attention to 3Jam, a GoogleVoice like clone. So I took one for the team (my readers) and jumped in head first running it through it's paces.

Here are some fast observations:

Set up was fast, easy. A confirmation email and I was off and running.

To get a 3Jam number you have to pay as little as $4.99 per month. GoogleVoice is free.

Like GoogleVoice you have to buy outbound minutes. You also have to pay for SMS traffic, while at GoogleVoice SMS origination via the web interface is free.

Calls to Skype are permitted. Right now you can't directly call Skype with GoogleVoice unless you have a SkypeIn number or Gizmo5 that can point your calls to Skype for GoogleVoice customers due to the peering relationship between GV and Gizmo that I helped establish a few years ago, and ironically, 3Jam is using OpenSky to ring calls inbound to my Skype ID.

The voice on the answering engine is mechanical. It sounds like something out of StarWars. I'll eventually get around to changing it.

3Jam is not a new company, debuting at DEMO in 2006 and has spent time working with messaging applications, mostly built around SMS. One app they have made available is a Twitter app that is useful to those outside the USA who need to be twetted and to tweet. A Windows only desktop SMS app is in place already, as is a Blackberry Threaded SMS application.

My take-right now the 3Jam service looks to be really strong in the SMS space and has decided to leverage that and jump into the find me/follow me game, offer Local Number Portability and bundle in some other services, ala Google Voice.

Clearly right now they are falling into the "Me Too, Me Also" space and are looking to become a "Me Different" company in the unified space, just as they achieved in the SMS/Texting space with the group texting solution they delivered to socially networked carriers, but unfortunately without more to the new service, it hasn't gotten there, yet. Now if they blended the features of former client TalkPlus' capabilities to the service (Note I remain an option holder in TalkPlus for transparency purposes) they would be different, and would have something that could outflank GoogleVoice.

These folks aren't slouches. They have some serious money behind them in NEA and Norwest Venture Partners, have a nice customer list who they provide white label services using the 3jam platform to including Peek, Samsung, Motorola and Virgin Mobile USA (or until the Sprint merger closes and they learn what happens next.)

As an option to GoogleVoice, 3Jam is clearly getting it's groove on...time will tell just how well they play in a space which is only going to get more crowded as the mobile operators begin to offer more new features that previously required third parties to provide them.


30/07/2009 - Verizon Wireless to slash 8,000 jobs
Verizon, the second-largest US telecoms group, is to cut a ­further 8,000 jobs in response to the recession and the loss of fixed-line business. The cuts, equivalent to 3.4 per cent of Verizon’s workforce, come on top of a similar sized reduction in headcount over the past 12 months and showed, said Craig Moffett of Bernstein Research, that “no company is immune to the severity of the current downturn”.

Discussing Verizon’s second-quarter results, which included a 7.2 per cent fall in net income to $3.2bn, John Killian, chief financial officer, said: “Clearly the broader economic issues are affecting the business.

“Although we are taking steps to mitigate the negative impacts of the economy in the short term, we also need to more ­significantly reduce the wireline cost structure over the next 12 to 18 months.”

Operating revenues in Verizon’s global enterprise business segment, which mainly serves big companies, fell 6.7 per cent to $3.7bn as customers reacted to the downturn. Wholesale revenues fell 7.5 per cent to $2.4bn.

Revenues in Verizon’s fixed-line business fell 5.2 per cent to $11.5bn in spite of growth in fibre optic-based video services and broadband services. The number of fixed lines served by Verizon fell by a further 630,000, or 12.3 per cent, to 19.7m, mostly reflecting wireless substitution.

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30/07/2009 - VOXOFON Launches Mobile VoIP for Palm Pre

VOXOFON has expanded the availability of its low-cost international calling services by offering a mobile VoIP application for the Palm WebOS platform.
The application is aimed at the Palm Pre smartphone. VOXOFON plans to make the new application available on the Palm App Catalog later this year.

30/07/2009 - Mindspeed Extends Access VoIP Processor Family

Mindspeed Technologies has announced the addition of two new devices to its Comcerto 300 Series of highly-integrated VoIP processors.
The supplier of semiconductor solutions for network infrastructure applications said the new devices provide a performance/cost ratio targeted at eight and 16 port fiber-based access (FTTx) equipment.

30/07/2009 - IPsmarx Partners with DIDX to Extend DIDs Reach

IPsmarx Technology and DIDX have agreed a partnership with the aim of allowing VoIP service providers to expand their global reach.
The VoIP solutions provider delivers Softswitch and Calling Card Solutions to operators in 63 different countries.

29/07/2009 - FreedomIQ VoIP Blog Q&A - Hosted VoIP vs. Premise Based VoIP: The Honest Truth 2
FreedomVoice_logo.jpgIn last week’s segment of “Hosted VoIP vs. Premise Based VoIP: The Honest Truth,” David Bryd, VP of Marketing and Sales at Broadvox and Eric Thomas, CEO of FreedomVOICE, address technical differences, common road blocks, and the issue of company size.

This week, the two VoIP industry leaders provide valuable answers to questions on security differences, bandwidth, equipment, and costs. One again, David Byrd will be representing premised based VoIP and Eric Thomas will be representing hosted VoIP.

Read this exciting interview addressing real issues with hosted vs. premise based business VoIP system below.

Moderator: Security is a major concern in any company. Are there security differences between a hosted and premise based system? What security differences should business owners consider when making purchasing decisions?

Thomas: I think the simple answer is that whenever you have more equipment in-house you have more security issues. That’s my perspective on it. So you need someone who is really going to pay attention to the details like changing passwords from default passwords, shutting down ports that aren’t going to be in use, etc., whereas in a hosted environment these things are taken care of for you.

Byrd: When mixing phone calls within a data network there is very little opportunity for eavesdropping once the calls reach us. The issue is really the connection between the customer and us. We get a lot of questions about what can we do to provide better security, but there are steps customers need to take with regard to their firewall, virus protection and internal security. So, it really puts the responsibility back on the customer to secure their system and it indicates that the company should have a given level of expertise to secure it properly.

Moderator: Does bandwidth become an issue when switching to VoIP? How does each of your products deal with bandwidth?

Byrd: To me the issue of bandwidth seems to be about the same for both technologies. If you have good bandwidth then the service will work well.

Thomas: Where I see the difference is with companies that support remote workers. Really the issue of how much bandwidth you need is about the same for either implementation. But what you do have to consider is the level of bandwidth being used at all the different company locations and you have to trouble shoot any issues that come up. It’s really in trouble shooting the issues that come with bandwidth and connectivity where the two technologies differ. Because with hosted, you have an expert team to help you with those issues and with premise based you have to deal with these issues internally.

Moderator: Obviously premise based and hosted systems require different equipment. What type of equipment is needed for each and how does the installation process work?

Byrd: When we’re talking about a premise based system, in addition to the phone infrastructure, routers and so forth which are common to either premise or hosted, you need a PBX and may or may not need an integrated access device or media gateway. Those would be the larger more capital extensive components. In nearly all cases, you’re not going to have those installed by the customer. You’re going to have a third party installing them.

Thomas: On the hosted side of things, in terms of how you set up your network, I feel like it would be fairly similar. The big difference comes when you have to put phones at locations. What’s nice about hosted is that all you need are the phones and an internet connection, everything else is outsourced to the hosted provider. So the install is significantly simpler, and so is the equipment required.

Moderator: What are the main costs associated with your product?

Thomas: So in the hosted situation you’re basically bundling the system and the service. The cost is a little bit of equipment, you have to pay for phones upfront unless you’re using a rental program or already have them on hand, and then the ongoing service which includes your unlimited domestic long distance and local calls.

When you’re talking about hosted, you have to be careful you don’t shop it on price only. There are a lot of people out there with low price offerings that are selling mostly on price, but their service is most likely not business phone quality, and you don’t want that representing your company.

There are really three types of business VoIP service as far as pricing is concerned. You have the lowest cost product being a hosted service with poor quality sound. Next you have a medium priced hosted service which sounds just like the public telephone network or better, and then the highest class being the IP-PBX which will sound similar to the public switched telephone network.

Byrd: I’m not sure about pricing on the hardware side because it is not what we do. We don’t sell the equipment, we offer the service and various calling plans.

The pricing of our service depends on what a business needs. Regarding our costs for supporting businesses with a normal level of calling, I think we have a very aggressive price for unlimited local and long distance service. We service call centers and customer support organizations too, which have a much greater demand in terms of capacity and usage. We offer them a different kind of product. The product pricing is between retail and wholesale. It’s a product meant for heavy use and high capacity. Our service offerings have the ability to adapt and work well for a variety of business models. The value we bring is the service we put behind the product.

Check back next week for the final segment of this 3part series when Byrd and Thomas reveal ways to distinguish between SIP trunking providers, tell us how to shop an IP-PBX, explain the main benefits of the two technologies, and recommend the perfect system for each business demographic.


29/07/2009 - MetaSwitch Momentum Grows as Carriers Adopt VoIP
metaswitch_logo.gif MetaSwitch continues to expand its footprint among U.S. regional operators, with more than 20 new customers signed in the last quarter alone, bringing its total incumbent local exchange carrier customer base to over 200. These carriers are successfully deploying MetaSwitch solutions to migrate legacy voice infrastructures to more cost-effective, IP-enabled networks and provide competitive, next-generation subscriber services, a process the company expects to accelerate further as Broadband Stimulus funds drive the deployment of packet networks.

The new customers consist of leading edge ILECs including Telephone Electronics Corporation based in Jackson, Miss.; Rural Telephone located in northwest Kansas; and Ben Lomand Telephone Cooperative, serving multiple counties in Tennessee. These ILECs are among the growing number of service providers choosing to work with MetaSwitch to address today's most pressing challenges, such as improving overall network management and bandwidth efficiency while increasing revenue-generating opportunities.

TEC manages a network of about 10 subsidiaries in areas of Alabama, Mississippi and Tennessee, serving nearly 50,000 subscribers and is now one of the largest independent operating carriers in the region. TEC is in the process of rolling out MetaSphere Unified Messaging, which it will provide as TEC Track and TEC Message, enabling residential customers to manage home phone, cell phone, e-mail and voicemail through CommPortal, a Web-based portal. TEC plans to rollout similar integrated messaging functionality to business customers in the coming months.

Rural Telephone needed to consolidate its switching capacity, create geographic redundancy and create an IP-access network. Rural Telephone selected a total MetaSwitch solution for its core network as well as to deliver a wide range of VoIP, legacy TDM and next-generation telephony services. Rural Telephone will split the MetaSwitch call agents to provide services across two towns to 41 exchanges, with a phased migration that has been underway for the last year and should be completed by February 2010.

Ben Lomand Telephone Cooperative opted to migrate from its Nortel legacy network to support growth and expansion plans. Ben Lomand Telephone Cooperative is replacing its Nortel DMS100 with a more cost-effective MetaSwitch-based solution to cover more than 42,000 access lines.


29/07/2009 - Google Loses It's iPhone Voice

Yesterday the word came down that two of the third party developed iPhone apps that work with Google Voice had been removed by Apple according to TechCrunch.

Upon reflecting on the move one has to look more closely at the players involved and recognize that there is more here than simply the blocking of an app or two by Apple. On one hand this is all about Apple's radical integration and their agreements with the mobile operators. Until they expire Apple has some contractual clauses that have to be honored or face the risk of contractual breech. On the other hand, Apple isn't stupid and as we've already reported about the Comcast application as an inside ambush, I'll say that Apple's exclusion of both a Google Latitude application and now the GoogleVoice applications are more deeply motivated.

Until Google got into the handset business, Apple and Google were friends. The two shared a similar viewpoint. Google's Eric Schmidt sits on the Apple board of directors and both love the cloud. Now with Android Google competes with Apple for phones, and while not directly but through partners like HTC, Samsung and Motorola, Google has a head to head battle at retail for mobile device sales with the iPhone.

But that was not the big swipe at Apple, but instead was the announcement of a web/cloud oriented OS that Google is building based on Chrome which while many look at as a threat to Microsoft, is also something that Apple has to at least look at with some cautious eye.

This tete-a-tete is nothing more than corporate brinksmanship and has to be looked at that way.

My guess is some level of detente will come about, but not until all sides in the mix get beyond table stakes and start looking at how much open costs to really play the game.Currently playing in iTunes: End of the World by The Time Tunnel

29/07/2009 - Vonage To Have an iPhone App?

With all the hoopla around GoogleVoice not having an iPhone app, it's very rewarding to see that development by noted voice companies continues for smartphone platforms.

GigaOm is reporting that Vonage is likely releasing a smartphone app, and smart money says it will be for the iPhone. That will be very good news for Vonage customers who have an iPhone if true.

Is an Android app also in the works?


28/07/2009 - VOXOFON Launches Mobile VoIP for Palm Pre
voxofon_logo.png VOXOFON has expanded the availability of its low-cost international calling services by introducing a mobile VoIP application for the Palm WebOS platform. The application is designed for use on the new Palm Pre smart phone. VOXOFON plans to make the new application available on the Palm App Catalog later this year. After installation the callers can simply click on the VOXOFON icon on the phone screen to place a low-cost international call. The application works anywhere the phone has coverage and does not require a Wi-Fi connection. In addition, there are no monthly fees or contracts.

Beginning at 1.3 cents per minute, with no additional fees, VOXOFON international calling services allow customers to call using their smart phone, computer, land line, or a cell phone.

VOXOFON has been a leader in providing convenient mobile applications for its VoIP service, beginning with a web application for iPhone that was introduced in the summer of last year. In September 2008, VOXOFON was the first to announce an application for the Android platform - one that offered transparent cost optimization for international calls. The company followed with an identical application for BlackBerry smartphones in January of this year.

All VOXOFON services are available under a single account, providing customers with the flexibility to use the service they find most convenient.


27/07/2009 - Mindspeed adds access VoIP port products

Mindspeed Technologies, a provider of VoIP semiconductor solutions, announced two new devices in its Comcerto 300 series of integrated VoIP processors that it said will allow for lower performance and density applications to be operated at lower costs. Mindspeed is touting the systems' ability to remove system complexity and risk, according to the release.

The new products are aimed at FTTx deployments, specifically to multi-dwelling units (MDUs), according to the company. Due to the Comcerto product line, Mindspeed said it has gained traction in access VoIP port shipments, which Dell'Oro group research suggests will grow at a 51 percent compound annual growth rate over the next five years, from 11 million ports in 2008 to 85 million ports in 2013, according to the release.

For more:
- see the Mindspeed press release here 

Related article
Mindspeed, AudioCodes report record results

 

 


27/07/2009 - Russian lawmakers consider VoIP regulations

Russian lawmakers and a business group claim VoIP companies are causing unfair competition for domestic mobile network operators and telcos, according to a New York Times report. Members of Russia's Parliament and the Union of Industrialists and Entrepreneurs (now that doesn't sound Soviet) are considering floating a law that would ban or severely restrict VoIP companies from operating in Russia.

The union is lobbying on behalf of Russian MVNO MegaFon, one of the largest mobile network operators in the country, and it claims services like Skype should be restricted because they are foreign entities taking revenue from domestic telephony operations. A vice president of another Russian telephony player, TransTelKom, will head a panel to discuss the terms and conditions of the proposed legislation.

While the revenue loss is likely the root cause of the proposed protectionist regulation, its proponents also said VoIP companies, mentioning Skype explicitly, could pose a security threat and need to be governed more closely. The committee said it plans to release its recommendations in about two months. 

For more:
- see the New York Times article here

Related articles
Verizon fights VoIP regulation in Oregon
UAE to liberalize VoIP regulation


26/07/2009 - Gizmo5 is Giving Google It's True Voice-Beta Enables Making Free USA Calls From Apple iPhones, SIP Devices, Softphones

Yesterday I received an email from one of the wizards of Gizmo5 who works for my friend and neighbor Michael Robertson (he lives a few minutes down the beach) about something I felt blows through the "Speed To Cool" and gets to "WOW" almost immediately.

To make it simple, the email invited me to a beta that would let me (or any Gizmo5 user) make calls out using Google Voice from a SIP device.

The subject line simply read:

Free US calling on any SIP device using Google Voice

And the note went on to further get my interest and excitement with:

Gizmo5 is working on a mashup service with Gizmo5 and Google Voice called GizmoVoice and we'd like your help testing it. Gizmo Voice is designed to let users take full advantage of the messaging and calling services of Google Voice combined with Gizmo5's support for any SIP device. The goal is to have ANY SIP device (wifi phone, ATA, SIP client, PBX node, etc) to be able to make and receive US calls without a monthly or per minute fee.

Now, since calls to USA destinations are free via Google Voice, what Gizmo5 has done is now made really free calling both placing and receiving a total reality.

Here's why.

1. Already you can terminate your Google Voice number on a Gizmo5 account. That means all you need is a SIP endpoint like a softphone such as Eyebeam, Bria or X-lite from Counterpath or any softphone provider, or a SIP device. This is possible because one of the options for where to receive your Google Voice calls is your Gizmo number.

2. With the new BETA that Gizmo is in trials with that same SIP connection that sends calls to Gizmo5 now initiates calls and routes them out via Google Voice. Think Skype but without the need to pay for anything. Google Voice gives you a free number and Gizmo provides the front end to make a free call.

This will work, not only with any SIP device or softphone, but in my testing I have it also working with my Gizmo5 softphone client on the Mac, and I was able to prove it out a few times by calling my mobile phone directly and the words GrandCentral which is my entry in the address book for my Google Voice number appeared.

Next, I then tested on a SIP based DID I keep for testing purposes from CallCentric. I dialed that number using the Gizmo5 client and watched my caller ID appear as my GoogleVoice number. I then called the same number via Counterpath's Eyebeam and the same result occurred. The GoogleVoice caller ID was presented.

Now this is where it really gets interesting on two fronts.

The iPhone and Skype

I'll start with Skype.

Receiving Skype Calls

Currently with Gizmo5's OpenSky service (for $5.00 a year) you can forward your Skype calls to your Gizmo5 account. That means you can be reached over your SIP based handsets by both regular callers who dial your PSTN number and your SKYPE ID. From what I can tell, theoretically you could have your calls all end up in one place as those Skype callers will end up hopping from Skype to Gizmo to GoogleVoice and should not end up in an endless looks as the wizards at GoogleVoice already have installed call loop detection in order to replace your mobile phone's voice mail which was enabled way back in 2007. That means in theory the same can be done with Gizmo5 routed calls into GoogleVoice when the call loops back your Google Voice number. That means you have free voice mail, and free voice mail to email and free translation.

Placing Calls To Skype Users

That's takes care of the receiving of calls from Skype. Now let's talk about placing calls to Skype users from your GoogleVoice+Gizmo5 service. That's simple too, as OpenSky already makes it possible for a Skype name to be called from any SIP device by dialing a number. To do that you create an alias. That's a bit of work, but I would bet that auto-alias creation can't be far off for Gizmo5's team (or for that matter by GoogleVoice's.)

Now saving the best for last.

The Apple iPhone or iPod Touch.

I found an app that used to be called SipPhone (ironically the company name of Gizmo5) that comes out of Asia from a company called VNETCorp. Recently they changed the name of their softphone client to iSIP, and its a very handy download for the Apple iPhone or iPod touch. Inside the settings are pre-configured that are so damn simple that anyone who can enter their username and password can start to use it, if they have service from one of the pre-configured carriers, one of which is Gizmo5.

So my last test was simply this. On my Apple iPhone I loaded in my Gizmo settings and made a SIP call to my CallCentric supplied DID that rings inside my Counterpath supplied X-Lite softclient from my iPhone over WiFi. A few seconds later, it rang, displaying my Google Voice Caller ID. When I returned the call via the iSIP, the call went back to the Caller's ID not to Google Voice, as the Caller ID was properly being passed. This means when I'm returning the call by dialing the number, the receiving party sees my Google Voice number, while I've seen their number coming in via Caller ID or heard their name via the Google Voice call screener.

Now you know why I said "WOW!"

To be transparent, back in 2007 I helped broker the relationship between GrandCentral and Gizmo. It was a simple SIP peering arrangement because all parties involved knew that standards based calling would be game changing. If receiving calls for free on Gizmo via GrandCentral was the first inning. Making calls for FREE via the combined efforts is the second inning. The iPhone app integration is the top of the third inning and what's next will be the bottom of the third. Oh, for what it's worth, the home field advantage remains up for grabs, but one things for sure, regardless of which side you're rooting for, this time, the fans will be winning.


24/07/2009 - CTIA-I Was In Error-It Seems Zer01 Never Won Anything

In an earlier blog post I was critical of the CTIA award process, and I was wrong. It seems CTIA should be critical and possibly litigious against Zer01 instead.

A wonderful reader of this blog found something very interesting, that may shoot more holes in the unfolding Zer01 mystery. It seems they never won anything from the CTIA...WHOA!!!! In light of Nancy Gohring's riveting IDG story

Over on Scam.com (what a name) there seems to be a complete report by a reader which if accurate seems to cast more disfavor on Zer01.


23/07/2009 - Smoothstone sees 49% revenue growth so far in 2009

Smoothstone, a Louisville, Ky.-based VoIP managed services provider focusing on the mid-market, announced that revenues in the first half of 2009 have increased nearly 49 percent compared to the same period in 2008. The company, which provides hosted VoIP and UC services, said its growth is more than double projections for the larger VoIP industry made by IBISWorld in March, which predicted a 20.1 percent industry-wide revenue increase.

Smoothstone also pointed to analyst firm Gartner's classification of UC as a top ten strategic technology for 2009 as evidence that its services will continue to be relevant in the market. Hosted VoIP and UC solutions are gaining traction as the recessionary environment leads companies to deploy communications solutions that have low capex commitments.

For more:
- see the press release here


22/07/2009 - BroadSoft Delivers VoIP to Korean Households
broadsoft_logo.jpg BroadSoft announces that it is providing the IP voice technology for Samsung Networks residential 070 VoIP service, WyzHome, which was launched in October 2008. Samsung Networks provides a full portfolio of communications services, including network, telephone and digital multimedia services, which leverage the company's global infrastructure. Today's announcement extends BroadSoft's relationship with Samsung Networks, which dates back to 2006. Samsung Networks also uses BroadSoft's BroadWorks VoIP application platform to deliver Hosted PBX and SIP trunking to large enterprises and small and medium-sized businesses in South Korea. Samsung Networks has successfully deployed 300,000 seats on the BroadWorks platform.

IMS-compliant BroadWorks provides a comprehensive range of advanced communications and multimedia applications, including Hosted Unified Communications, Hosted Video Communications, Mobile PBX, Business Trunking and residential broadband services fully integrated into a single VoIP application platform.

BroadSoft's Korean branch office was established in 2004, and is responsible for more than 75 percent of business VoIP deployments in Korea. Four of the top five business VoIP service providers and two of the top five residential VoIP service providers have deployed BroadWorks in their networks.

VoIP adoption in South Korea is growing rapidly with the number of VoIP subscribers now amounting to about 12 percent of the total number of fixed-line phone users, according to data gathered by VoIP providers. Yonhap News recently reported South Korea had more than three million VoIP subscribers at the end of February. Adoption is expected to grow rapidly when new telecommunications regulations are passed that make it easier for consumers to keep their existing phone number when switching to VoIP.


22/07/2009 - Rumored New Apple iPod Touch Will Be Huge for VoIP, Multimedia

Yesterday on KenRadio, host Ken Rutkowski and I jabbered on about the rumored new Apple iPod touch, that will come with a camera and a microphone-built in and 64 GB of memory.

This is awesome news for the likes of Skype and client Truphone and will likely start a flood of "me too" applications from the likes of Cablevision who operates a WiFi hot zone in the New York area, Clearwire and Comcast who are chasing customers in the Portland area with WiMax and elsewhere as the WiFi capability of the iPod touch means its a mobile phone without the mobile phone bill and contract connected to it, something Jeff Belk, the former Senior VP of Strategy at Qualcomm discussed in Unstrung in February of this year.

This isn't science fiction and with the rumored new iPod touch, VoIP over WiFi gets to. I've been doing exactly that with Truphone on both my Nokia's and my Apple iPhone and iPod touch for as long as the Nokia N80 and E61's were available and now on iPhone's and the current iPod touch 2nd edition. As a result of the reported iPod touch coming I fully expect a flurry of SIP based applications to start streaming through the Apple App store as a result and would expect the apps to come in two flavors:

1) BYOS-Bring your own SIP service ala SipPhone which is currently in the App store. A company like Mailvision could easily enter this space, as could Counterpath.

2) Branded service dedicated voice and video communications similar to Skype and Truphone from the likes of Gizmo5 or any SIP based operator with a customer base. This is why I think the cable operators who market land line services as part of a bundled offering will be in the game so soon.

An iPod touch with a microphone built in means another phone extension in the house, but more importantly that telephone number is accessible anywhere there's a WiFi connection. Just like a mobile phone is.

Where do I see the disruptive uptake? Within two key categories:

1) Pre-teens who need a phone but can't afford a contract

2) Travelers who don't need to be "always on" but want to stay in touch cost effectively.

Who benefits from this? Anyone with a travel router to sell, including Apple. Toss a travel router in your bag, and stay in a hotel with wired broadband to your room, and logging on is a snap.

But this also opens up a whole new world for mobile video production and applications that make it easy to record and capture, along with a voice over, as well as quickly "rough cut" video footage and upload it. For apps like QIK and for companies like Sorenson Media, which already has a mastery of video production tools, and even BrightCove and client Livestream, this new device will be a game changer.

Call it iPhone Lite.

As a matter of fact, it may be a better device overall.

Call it iPhone Plus!


21/07/2009 - FreedomIQ VoIP Blog Q&A - Hosted VoIP vs. Premise Based VoIP: The Honest Truth
freedomvoice_logo.jpg="alt=FreedomVoice_logo.jpg"FreedomVOICE, creators of the FreedomIQ Hosted VoIP PBX, announce that Eric Thomas, CEO of FreedomVOICE, and David Byrd, VP of Sales and Marketing at Broadvox, have provided honest answers to tough questions on VoIP technology. The enlightening Q&A will be featured on the new FreedomIQ VoIP Blog.

When asked about the motive behind this dialogue, Eric Thomas had this to say: “Everyone buying business VoIP phone systems these days is faced with the same issue, how to choose between a hosted and premise based PBX. This presents a daunting task for anyone trying to wade through the mountain of information available on the web. But choosing is simpler than you think if you focus on the real issues, and that is what we’re addressing here.”

Acting as the hosted VoIP representative, Eric Thomas, CEO of FreedomVOICE, has more than 13 years of experience in the development of virtual office solutions and more than 8 years of experience in VoIP. The popular FreedomVOICE business VoIP solution is known as the FreedomIQ Hosted VoIP PBX.

Representing premise based VoIP, David Byrd, VP of Sales and Marketing at Broadvox, has over 20 years of telecom sales and marketing experience. Byrd has held numerous executive positions with companies such as Hewlett-Packard, Sprint, Ericsson, Telcordia, i2 Technologies and Planet Hollywood Online.

These two VoIP experts have no business relationship and have been asked to answer questions honestly and as unbiased as possible. The 1st segment of this 3part series will focus on big questions such as the main points of confusion and is a company’s size an issue when choosing between the VoIP systems? New segments will be posted each week.

Read the first segment of “Hosted VoIP vs. Premise Based VoIP: The Honest Truth.” Just posted!


20/07/2009 - Sipgate Launches Cloud-Based Business VoIP Service

sipgate has launched a new and entirely web-based service version of its US telephony service that replaces both phone systems and phone lines.
The VoIP company said that its "Team Edition" will allow small and mid-size companies to move their corporate phone service to the cloud. It provides each employee with online access to their inbox containing phone logs, faxes, recordings and voicemail messages.

20/07/2009 - Mobile Broadband Could Reach 418m in 2017

There could be 94 million people using VoIP hardware over mobile broadband connections across Europe by 2017, according to new research.
Figures from the Coda Research Consultancy suggest the uptake of mobile broadband will continue to expand significantly. This could potentially change business practices as more people have the option of working from home rather than heading into the office.

20/07/2009 - Cellcom Israel To Offer HD VoIP-enabled Mobile Calling

AudioCodes has teamed up with MailVision to offer a mobile soft client (Pico) and a versatile mobile clients' Distribution Platform to Israel's leading mobile service provider, Cellcom.
As a result, Cellcom is to offer a new service called Cellcom Link, which allows roaming subscribers to initiate voice calls and send text messages (SMS) over a Wi-Fi connection, via their current mobile handsets at low rates.

19/07/2009 - Nokia N72 Coming to the USA
I'm a rabid user of client Nokia's E71 so you can bet I'm just chomping at the bit at the next generation E72 which now is with the FCC.

16/07/2009 - JAJAH Embraces Online Dating Industry

JAJAH has been chosen as the IP platform for online dating sites Match.com and eHarmony.
The expansion of JAJAH's platform to service the rapidly growing online dating industry gives users the ability to talk, SMS and leave voice messages for prospective partners, while keeping their personal details private.

15/07/2009 - Google Voice Adds Blackberry and Android Apps

Yesterday I got wind of a Google Voice announcement. Om captured the details as have others. Here's where I see the value here:

1) Take an unlocked Android out of the USA, use a local SIM, pay their low rates.

2) Point the GV number to a Truphone number and make calls at USA rates and client Truphone handles the international call leg at low rates.

3) Bridge your calls and have better voice mail with text delivery by SMS and email and keep all your messages in one place.

Who is google going after. It's not the telco or Mobile operator, it's also SpinVox and PhoneTag, GotVoice and YouMail here by offering a more complete experience that the mobile operators will have to now figure out how to replicate. For PhoneTag, Truphone and the rest this is like the best business development invitation around as the MNO's will now need to figure out how to offer a GoogleVoice like unified, one number calling experience which is easily duplicated by the service previously known as Webley, and is now called Communikate.

The integration with Blackberry and Android is a great first step, but the real heat will be seen when an Apple iPhone app comes along and a Symbian Series 60 app for the Nokia N & E series simply because of user base size in my book.

Still, this is a great toe in the water for Google Voice.


14/07/2009 - WCell Joins Mobile VoIP App Market

WCell International has announched that its VoIP calling platform is now available for download on a variety of mobile operating systems, including BlackBerry, Java, Windows Mobile and Symbian.
The Hong Kong-based application for mobile devices is awaiting approval by Apple for listing in the iPhone App Store.

13/07/2009 - A Comparison of Three Pay As You Go Mobile Broadband Networks in the UK

Over the past week I've been shifting between T-Mobile (on my Nokia E71) as well as both Three and Vodafone for mobile data.

For ease of use Three and T-Mobile on mobile handsets are simple and easy to deal with, and offer easy to follow pay as you go options for as little as a day with Three, or a week with T-Mobile, or daily where you don't have to do anything at all.

Cost wise, Three is the best value as you can get a 7 GB plan for 25 pounds. T-Mobile isn't that far behind them with a 2 pounds per day plan for what is deemed "fair use"but they cap it at 3GB a month and you're not supposed to use it for VoIP, making Skype a non-starter.

The most expensive service comes from Vodafone, at 15 pounds per gig. You also get the best and only HSUPA network in the London area. Hands down it's the best 3G experience I've had, rivaling my Verizon experience in the USA on the downloads, but smoking just about anything out there except a Fiber connection as the uploads have been as fast as most cable and DSL connections.

Coverage wise, Voda and T-Mobile cover more of the UK, but if London is where you'll be most of the time, then any of these will do, with Three offering the best value for money and Vodafone giving you a true HSUPA experience.


11/07/2009 - Vote For Martin Geddes
It's great to see pal Martin Geddes nominated by Global Telecoms magazine as one of the bright minds in telecom, but we all knew that already.

11/07/2009 - We Need Carphone Warehouse in The USA (PSST. It's Really Here)

Om's post about Amazon Wireless made me realize that what the USA lacks is Carphone Warehouse, the chain that you see everywhere in the UK and with a sister chain called The Phone House all over Europe.

In the USA, the Carphone Warehouse model will come through via Best Buy, in their Best Buy Mobile stores. Right now a beta, the Amazon Wireless etail store pales in comparison to Let's Talk (a point Om makes) but neither are close to what CW offers.

What makes Carphone Warehouse so strong is you can comparison shop for deals in one place. I think Amazon is going in that direction, but my money is on Best Buy Mobile, because they have the deeper understanding of the mobile phone market. Amazon is just learning.


11/07/2009 - Mohney Watch-The Writings of Doug Mohney Make Me Smile

I think I've known Doug longer than those in VoIP, recalling his days from SkyCache. Now that Doug is writing on his own, and unencumbered from the shackles and chains of others he's never been more on.

Take his tale about the shabby and no excuse for bad service he got from Verizon that required the Virginia SCC to intervene. Seven days to fix dial tone?

There are also other posts about his issues with the second largest landline company in the USA that are worthy of a read.

His key point about the declining state of service (both customer and technical) in the USA is spot on. I get better service in the UK as a pre-paid customer than I do back home as a post paid customer. How so? Questions answered and problems fixed at the first tier level with nary a wait on hold, a line at the shop or a person who needs to put me on hold to check what they can do.

But it's his post about the 99 cent netbook that caught my eye. Doug correctly points out that the brand and model of netbook is hardly going to scare anyone. For those who want to buy a netbook as a kids present this is a good deal, as the service will be paid for anyway, but for really powerful models, you won't be getting them for this price. As a high end, daily netbook user, the contract service charge would be there anyway, but the difference with Sprint or Verizon vs. an AT&T netbook deal is you're not only locked into the service as there's no "SIM" to move to a better netbook.


11/07/2009 - Saunders Watch-The Writings of Alec Saunders

This week Alec wrote about two clients and his insight on both is on target. If Alec wasn't a full time entrepreneur running iotum and keeping Calliflower on track his blogging would put him on par with the top writers online and he'd have both a day and night job that was one in the same :-)

First his review of the Nokia N97 vs. Apple iPhone is perhaps the best comparison I've come across. While I'm still using the Nokia E71 (and E75) I can say one thing very clearly. The battery life on the Nokia buries the new Apple iPhone 3GS. The Apple can barely make it 8 hours with being recharged, while the Nokia just keeps on running.

Then he recaps a briefing with ShoZu CEO Chris Wade. Wade is rapidly proving to me that as an experienced serial entrepreneur with wins under his belt that much like Google's Craig Walker, good executives listen to their advisors, deal quickly with the high level issues that matter, but most of all understand that their product or service being right for the mark and addressing issues about that as they arise makes for a winning formula.

That's the same way Alec is running iotum. Making sure Calliflower keeps working and meets the needs of his customers and users.


10/07/2009 - Take One Part Voda and Add a Twist of MiFi

I decided to conduct an experiment of sorts last night. Well, call it early this morning. I loaded up my unlocked Novatel Wireless 3G/HSPA ready MiFi and popped in a shot of Voda. As in VoadFone.

You see, Voda has been advertising that their network is 7.2 megs capable on the DL (Download) and 2 megs on the upload. Well, not exactly.

After using the settings I found on the Pre Paid Data Wiki, I was off and running. Instantly.

My speeds were very, very good. A quick speedtest over at SpeedTest.Net showed that I was popping over 2 megs down and 1 meg up. Not too shabby going wireless from across the suite at the Andaz where I'm holed up for a few days in London.

The way this all worked is I walked in the other day to a VodaFone store and grabbed one of their 39 pound dongle and 1GB plans, added a second gigabyte and was using the dongle (USB Stick) on both my Mac Book Pro 13" and the Asus 1008 HA. Last night safely back in London after a quick two days of meetings down in Cornwall (on the coast a la Del Mar) and in a moment of boredom, I loaded up the MiFi with the SIM and saw just what a real HSUPA network can do.

Oh, and the experiment. I placed a Skype video call to may pal with the golden eyes, Ken Rutkowski. Ken's been my audio tester for years of new cell phones, softphones and laptops. The result. He said the video was amazingly sharp, clear and perhaps the best ever seen. Yeah Baby.

Oh, and just for comparison I installed the SIM from 3 in the MiFi. I felt let down. While 3 megs will get you going, the speed test was the true indicator. 1 meg down and 750kb up. OUCH. So here's the difference. About 20 pounds.

So while a shot of 3 (http://www.three.co.uk) will get you there, it's the shot of Voda that gets you there faster.


08/07/2009 - Sipera Systems Uses Empirix’s Hammer VoIP Testing Solution
sipera_logo.jpg Sipera Systems now employs Empirix’s Hammer VoIP testing solution, enabling them to develop superior VoIP and UC security solutions. With the Hammer solution, Sipera is able to discover, prioritize and correct potential issues during the pre-deployment phase, reduce the cost of bringing its products to market and ensure that its UC-Sec security appliances can simplify and protect VoIP and UC implementations with comprehensive security.

During its evaluation, Sipera confirmed that the Hammer solution provided unrivaled performance testing for high capacity throughput, platform stability and reliability. To ensure the quality and reliability of their products, Sipera’s development and testing team now relies on Hammer’s extensive media support, security test functionality, high load handling capabilities and ability to provide detailed QoS metrics. Hammer also provides broad signaling and security protocol test coverage (including SIP, SCCP, TLS and SRTP).

Hammer testing solutions emulate the realistic behavior of users and devices interacting with voice-centric applications. It makes calls, verifies features, measures voice quality and determines performance, as well as proving system and multi-vendor interoperability for VoIP, NGN and IMS architectures.


08/07/2009 - Demand for VoIP Solutions Likely to Rise with Spread of Satellite Broadband Technology

VoIP solutions are likely to benefit from more people around the world seeking to access the internet using satellite technology, according to research from Global Industry Analysts.
The technology has been tipped as a possible way to provide broadband services in more remote, rural communities where it will be much more difficult to deploy conventional broadband infrastructure.

07/07/2009 - TELES Unveils ISDN VoIP Gateway with 8 BRI Interfaces

TELES
has launched a new 8 BRI port VoIP Gateway.
The Berlin-based next generation networks and access gateway vendor said the product has been designed to meet demand for a high density, high performance solution for connecting enterprises to public telephony.

07/07/2009 - snom: Drive to Unified Communications Remains Strong

Mike Storella, director of business development at VoIP phone maker snom, believes unified communications is the strongest segment in the communications industry.
As customers look to become leaner and meaner, he stresses the advantages offered by wireless technology, such as WiFi, saying he feels it should be "everywhere".

07/07/2009 - MetaSwitch Expands Carrier IP Solutions to Argentina

VoIP solutions provider MetaSwitch has announced a strategic alliance with one of Argentina's leading systems integrators as part of its on-going expansion into the South American market.
The link-up with Technology Bureau will enable it to offer advanced IP voice services to residential and business subscribers.

05/07/2009 - SoftPhones For Linux

For those Linux folks out there who have always wanted to know about which softphones work on the Penguin platforms, VoIPGuides has published a rather complete listing of the range of offerings.

Ideally this will appeal to the users of Linux eeePC users who want to have more than Skype on their tote-a-longs. Add a PocketSpot MiFi or Cradlepoint plus a softphone client and you have voice calling and access whereever you may be.


05/07/2009 - Cherry- A New Player In The Space

While there may be some who think Fixed Mobile Convergence is dead, clearly someone in Belgium doesn't. TechCrunch Robin Wauters reports on Cherry, a new company that is promising to deliver Fixed Mobile Convergence, meaning GSM and WiFi, with Voice Call Continuity at the base of it.

Now, some points that need to be added:

1) Counterpath now holds the intellectual property (i.e. Patents and Patents Pending) for what was BridgePort Networks, the originators of Voice Call Continuity.

2) Another company, Outsamrt Telecom, out of Israel, has similar technology that makes this work also.

3) Cicero Networks out of Ireland is a third company that played in the Voice Call Continuity and FMC space.

Each had or has struggled to get operators to roll out the FMC/VCC concept in mass, and the only two successful deployments of major note beyond one deployment by Bridgeport in the Balkans, was UMA offered by T-Mobile and Orange's UNYK in France and possibly the UK.

The play that Cherry is making is based upon IMS and SIP, leveraging a mobile network operator for GSM calls. Currently they are supporting Symbian powered Nokia E series devices, and plan to have the service work on Windows Mobile, Android and of course the iPhone.


05/07/2009 - N95 Users Now Have A Real Upgrade, The Nokia N97

Alec Saunders was fortunate to receive a new Nokia N97 while participating in a project we're involved with for Nokia last week in San Francisco.

His review pits the Nokia N97 against the new Apple iPhone GS and clearly shows why for multimedia, the real purpose of the N9x devices, since the N90 was first released, and it successors, the N91, N93 and the amazing N95 consistently outperform all others in that category.

Most of all, Alec nailed it by saying N95 users finally have a reason to change devices.


04/07/2009 - A Tale of Many Phones

Over the past month I've tried an experiment.

First I wanted to see if I could wean myself away from my Blackberries (yes I have one on T-Mobile and one on Verizon) for email and have been using both a Nokia E75 and two different E71s (one for North America and the other for Europe due to 3G radio configuration) and looked closely at the use of the Apple iPhone for the global traveler. Secondly I wanted to see what worked best for me as far as cost savings.

During the past month I've also traversed the UK with my INQ SkypePhone2, plus tried and enjoyed the Toshiba G450, but more for the 3G capability, than for the phone.

Here's what I've unearthed:

In the USA, nothing beats the Verizon network for call quality and fewest dropped calls. In the car the RIM 8830 is my weapon of choice. In Europe the Nokia E71 is the hands down winner. For maps and directions it's a toss up between the iPhone and the E71 with Nokia Maps 2.0. The difference. Google Maps on the iPhone are free.

Mail For Exchange 2.0 on Nokia E71 and E75 s Rocks The House

Candidly if you want more than a Blackberry and need Microsoft Exchange compatibility in a much more robust offering then the Nokia E71 and E75 are very good alternatives. Candidly, I wasn't a big user of the under appreciated Blackberry Messenger and PIN to PIN capability within a closed circle, I could dump the Berries. With the latest firmware on the E71, Nokia and Mail for Exchange 2.0 I don't miss the Blackberry at all. The form factor is perfect and I can fire off emails, and more importantly manage my address book and calendar possibly easier than on the Blackberries. For PC users (I'm poly-platform) who are used to some of the more traditional nuances of Outlook, the visual similarity just seems to be easier on the mind, making Mail For Exchange a faster experience. What's more, the thin and lightness of the Nokias can't be beat. Sadly the one area where the Nokia's fall down is on battery life. But that's where it ends.

In head to head comparisons the Nokia wins in many other categories:

1. Browser

2. 3G speeds

3. WiFi

4. Ability to tether (via Joikuspot)

5. Audio quality

6. Real VoIP (Truphone and Gizmo work very well)

As a matter of fact, Truphone Anywhere on the E71 is a joy and major cost savings. Yes, I'm biased, but the combination of my travel routers and most of my clients tools (Boingo, Truphone, Nokia) save me enough money to eat well wherever I go!

Note: I did try the Skype Client on the E71 and found it buggy so I reflashed the Euro E71 and have not had any issues.

That leads me to the INQ SkypePhone S2, which for me when I'm in London, or later this year in Austria, is a great way to stay in touch with my team and to enjoy conference calls from the banks of the Thames, or from the back of a black cab in London, something Jim Courtney can attest to happens regularly, as he's my cab call test each trip to London. In a nutshell, calls on the SkypePhone2 are almost free for me. Sure I burn up some SkypeOut credits, but the combination of Skype + HiDefConferencing means I'm on more calls from halfway around the world and not missing a beat (though the calls at midnight UK time do cut into sleep time some nights.) My sources tell me that the upcoming INQ devices are likely to be even better too. In the UK the pricing from 3 can't be beat, even beyond the Skype calling. Plus, I can tether the SkypePhone when needed just like I can the Nokias.

That leaves the iPhone from Apple. Candidly, its an engineering and design gem, and when it comes to applications and browsing, provides the best experience of all the phones, and with Truphone and Boingo running on it, I'm easily connected. The drawbacks to the Nokias are the lack of a keyboard, though for reader types and light typers the on screen keyboard is fine, but not for someone who is email intensive. The carrier locked phones is also a drawback, and while I could Jailbreak it, I'm not inclined that way. My email usage is so high that even with the best plan from AT&T I'm pushing its limits, so for the global business person, be wary. This also gives the nod to the Nokias.

On the financial front, RIM wins the deal with the lowest global roaming plans around. Compared to AT&T's rates, nothing beats the Blackberry for staying connected to email. Of course, the best way for me to use data in the UK or Spain is with local SIM's in my unlocked Nokias. On average the cost is under two dollars a day, or on par with what I pay for AT&T Media Net, Sprint or Verizon here in the USA for mobile broadband.

With a trip to London coming up next week (yes I will have been in London three times in five weeks) I'll again have my "bag of phones" but this time, after the last month of intense testing, the Nokia E71 and SkypePhone will be getting the lions share of the use, with the Novatel MiFi playing a supporting role with local SIMs that create my own personal hotspot, all the while keeping the data costs down.


03/07/2009 - Microsoft declines to commit to releasing Response Point 2.0 PBX, future uncertain
If you were wondering about the future of Microsoft's Response Point small business VoIP system, you can keep wondering. The system's future has been in doubt for months, and the company declined to clear up the confusion at a meeting with Voice over IP resellers this week.

ChannelWeb first reported on the issue in May, when Microsoft layed off much of the group behind Response Point, and wouldn't commit to future development of a 2.0 release.

This week, ChannelWeb reports that Response Point Program Manager John Frederickson told a town hall meeting with VoIP resellers that the company doesn't currently plan to release future versions of Response Point but will continue to maintain the product and evaluate specific feature requests.

Hard to know exactly what that means, but if I were looking for a VoIP PBX for my small business, I'd be looking for a little more reassurance about Response Point's future. Otherwise, I'd keep looking elsewhere.

According to ChannelWeb, Response Point is "a full-fledged IP PBX system designed for organizations with up to 50 employees." It boasts an "affordable price tag and robust feature set, which includes SIP trunking and click-to-call functionality via Outlook."

See Microsoft's Response Point site.

Source: Bmighyl


02/07/2009 - SinglePipe Restructures Management Team

Jeff Carr has been appointed CEO of VoIP provider SinglePipe as part of a strategic restructuring to support a market and product expansion.
Matt Phillips, who had been CEO, shifts to vice chairman of corporate development for the Kentucky-based managed services provider, while Cynthia Carpenter has been named as president and COO.

02/07/2009 - Zer01 Launches Unlimited Voice and Data Service

Zer01 Mobile has announced the launch of its unlimited, prepaid, voice and data service that the company is selling to distributors in the US.
The Mobile Virtual Network Enabler (or MVNE) said its low-cost offering can support unlimited service via mobile VoIP technology running over AT&T Mobility's network.

02/07/2009 - GENBAND and BroadSoft Offer Legacy Switch Migration Solution

VoIP applications provider Broadsoft and IP infrastructure solutions developer GENBAND have announced a new set of solutions that enable carriers to upgrade their networks while supporting legacy features.
The two companies have integrated GENBAND's gateways with BroadSoft's suite of hosted telephony and multimedia applications.

02/07/2009 - New Free Phone System / PBX RFP (Request for Proposal) Book Offer for IT Managers & Coordinators

 

Editor's Note:  I want to bring attention to a free book offer "Creating RFP's for IP Telephony Systems" that is being presented by VoiceIP Solutions.  The book covers the process that goes into creating a RFP when getting bids for a new phone system / PBX.  This is ideal for the IT Manager or Telecommunication System Director that has been tasked with getting competitive bids from various vendors.  If you use this book and it does come in handy for your PBX project, please send me a note and let me know.  Enjoy.

Here is what Amazon.com states the book covers:

· What are RFPs and RFQs
· Why use and RFP for IP Telephony Systems
· What are the Key RFP Objectives and Processes
· How to Identify Company Communication Requirements
· Who is involved in the Creation of an RFP
· The Typical Steps in Creating an RFP Document
· How to Issue and Manage RFPs
· Evaluating RFP Responses
· RFP Communication between Issuer and Responder
· Outline Template for a typical RFP 

 Goto the following link and fill out the information form and a book will be send out within 7-10 business days (While supplies last):

VoIP & IP PBX RFPs Book Offer - VoiceIP Solutions

 


30/06/2009 - Raketu Releases Mobile Videocalling With No Download
raketu-logo.gif Raketu announces the release of Raketu Mobile Video Calling. With Raketu's new mobile video calling, mobile users on WiFi or data services will now be able to make video calls completely free. Mobile users will also be able to make voice to voice calls, mobile to mobile or mobile to desktop, over WiFi or data, completely free. Mobile and desktop users can also take advantage of Raketu's low dialout calling rates at up to 65% lower than Skype's. Raketu provides the most flexibility of calling with computer to computer, computer to phone, and phone to phone calls. Raketu users can even make calls directly from any browser without a download. And it's available using Raketu's calling plans or at Raketu's ultra-low rates -- all from any device, anywhere in the world, mobile or desktop/laptop.


30/06/2009 - Comcast Gets The Global Nature Of Voice

Hat Tip to Doug Mohney for his discovery of Comcast's new International plan, which is another broad shot cross the bow taken at Vonage and Skype by the cable companies.

While not a "free" offer, this is a move by the cable giant is offering another reason to buy their triple play (voice, video and data) and then upsell the customers with more options. In this case $15 dollars buys you an added 300 minutes (six hours) of international calling.


30/06/2009 - Service Transparency Vital Between Legacy Networks and LTE

INTERVIEW: Telecom carriers are beginning to deploy IMS (IP multimedia subsystem) technology in their networks instead of buying VoIP equipment.
VoIP.biz-news spoke to Mavenir Systems, a provider of converged voice and messaging solutions, about the opportunities and challenges faced in delivering next generation communications.

29/06/2009 - ManageEngine Upgrades VoIP Quality Monitoring Software
ManageEngine announces an update to its VoIP quality monitoring solution, VQManager, focused on meeting the management requirements of VoIP service providers. The latest release, VQManager 6.2, greatly improves on the application's existing VoIP packet processing capability, making it possible to support larger VoIP environments, monitoring up to 1000 simultaneous VoIP calls. And because larger environments are apt to have multiple operating systems, the new VQManager is designed to perform equally well on different versions and flavors of Windows and Linux operating systems.

To assist growing VoIP service providers, ManageEngine is now also making VQManager available in a licensing model where pricing is based upon the number of simultaneous calls to be monitored. Service providers leasing VoIP trunks on an 'x' dollar per month per trunk basis can now affordably purchase a VoIP monitoring solution to manage present traffic volumes instead of having to acquire expensive, huge-capacity software so early in the business' growth phase. As their VoIP network grows, service providers can upgrade VQManager to higher concurrent call licenses, paying only the difference between the existing and the new number of licenses.

VQManager is a VoIP quality monitoring software that detects and analyzes SIP, H.323 & Skinny protocols along with RTP and RTCP media. The solution monitors each and every call in real-time, throughout the day, to provide the VoIP engineer a sound troubleshooting platform to diagnose and analyze VoIP performance degradations. VQManager's deep, packet-level analysis of a VoIP call allows a wide range of critical information to be reported, including: Protocol type, codec used, octets transferred, call initiation time, call set-up time, call ringing time, duration of call, call participants' names, URL and IP address, and call participant-specific QoS values viz. MOS, delay, jitter, packet loss and R Factor. Over 30 built-in reports, including concurrent call reports, carrying months of call data, help service providers make better capacity planning decisions.

Key feature additions found in VQManager 6.2 include:
  • Improved performance to support environments with up to 1000 simultaneous VoIP calls
  • An exclusive licensing and pricing model for VoIP Service Providers based on concurrent calls
  • Full support for Cisco CallManager 6.x and 7.1 environments
  • Support for processing Avaya S8700 CDRs, Cisco Unified Communications Manager 6.1 and 7.0 CDRs
  • Ability to create 'Schedulers' for predefined reports and e-mail them as PDF files.
  • Enhanced multi-day reporting to provide day-specific averages on ASR, ACD, MOS etc.

28/06/2009 - Free WiFi @ San Diego International Hits a Speed Bump

Normally when I'm at San Diego's Lindbergh Field for a flight I'm used to amazingly fast download speeds. Not so today as I was waiting for Virgin America's flight to SFO this morning.

My download speeds were just pitiful, indicating either the network is overloaded or they airport is rate limiting the users. If it's the former, this means that there provider Time Warner Telecom may want to think about working to boost the fiber connection here, as this is really a showcase for their data and telecom broadband they sell to the enterprise and SMB marketplace, head to head against Cox Communications, AT&T and former brother in arms Time Warner Cable.

Also, with 3G dongles and MiFi devices from local Novatel Wireless here in San Diego and some other neat and nifty Qualcomm chipset devices about to hit the shores one has to recognize that untethered broadband is really growing by leaps and bounds. When you start seeing deals like these, where the MiFi is free in return for a contract, you have to expect AT&T, Sprint and even T-Mobile to all begin to offer similar plans with MiFi's and Cradlepoints and other pocketspots that come on board from ZTE, Huawai and additional manufacturers.

One good thing though. I was able to latch on immediately with my Nokia E71 and makes calls via client Truphone as well as update some apps on my new Apple iPhone GS. Favorite app so far is voice control. I can't wait to see it it works with my car's Bluetooth system.


26/06/2009 - Truphone Expands Services to 11 More Nokias

Truphone
has extened its VoIP and call-through services to an additional 11 Nokia handsets.
The move is to capitalise on the improved the distribution channel now being offered by Nokia's Ovi Store.

25/06/2009 - Truphone Adds 11 New Nokia Devices
truphone_logo.jpg Truphone has added 11 additional Nokia handsets to the list of devices compatible with Truphone and whose owners can now ring up big savings by taking advantage of Truphone’s broad range of calling plans and services. With the addition of the 11 new handsets, Truphone is now compatible on 26 Nokia devices. Of those, software for 14 of the Truphone-compatible devices can now be downloaded from Nokia’s new Ovi store, with the software for 11 of the remaining 12 new devices to be added to the Ovi store soon.

In addition to the Ovi Store the Truphone application is also available for all 26 Nokia devices as an SMS over the air download from the Truphone web site and will always parallel the applications available via the Ovi store. The Truphone Web site will also include applications for other Nokia devices not currently available via Ovi, as well as the other supported mobile platforms.

The new Truphone-enabled Nokia devices are:
  • N96
  • N78
  • N85 (also VoIP enabled)
  • N79 (also VoIP enabled)
  • 5630 (also VoIP enabled)
  • 5800
  • 5320
  • 6210
  • 6220
  • 6650
  • E63
After downloading and installing the Truphone application to their handsets, Nokia device owners will be able to take advantage of two calling plan options:
  • Truphone Anywhere: Calls made when customers are connected to local wireless networks are handled as local calls and then passed on to the Truphone network, from where they are routed at Truphone’s fantastic rates to landline and mobile phones worldwide. This service is intended for use in the user’s home country as savings cannot be guaranteed abroad.
  • Truphone Wi-Fi calling: Calls made when customers are in accessible Wi-Fi hotspots anywhere in the world, can be made for free to other Truphone users and at Truphone’s fantastic rates to landline and mobile phones worldwide.
All of the new handsets are Truphone Anywhere capable, and in addition, three of the handsets, the N85, N79 and 5630, are also compatible with the original Truphone Wi-Fi calling service, hailing back to Truphone’s origin as the first Mobile VoIP service available on Nokia N- and E-series devices.

This means that when customers are connected to a Wi-Fi network, a call to another Truphone customer is completely free and also means they can use a Nokia handset as an alternative, inexpensive roaming solution if they choose to only make calls when connected to a Wi-Fi network when abroad or anywhere.

With Truphone Anywhere, everyone can save money when making international calls. It’s simple: International calls dialled on a Truphone Anywhere enabled handset are connected as local calls to the Truphone network, then routed to their destinations at Truphone’s low rates. This means that for the price of local calls, which are often bundled in an operator’s monthly package, customers can make calls to other Truphone users for free or to landlines and mobiles around the world for as little as 1.5p per minute.


25/06/2009 - JAJAH Connects One Billionth Call, Promises "Genuine" UC

JAJAH has announced that it has just connected its one billionth call - a 29-year-old woman in San Francisco who was calling her mother in India.
Not bad going for a company that launched just three years ago as a web-based consumer VoIP service and which now has over 25 million users and partnerships with the likes of Intel, Microsoft and Yahoo!

25/06/2009 - Nimbuzz Offers VoIP Calling Without 3G or WiFi

Nimbuzz is partnering with Voxbone to offer its VoIP calling service using local DID access numbers – without the need for 3G or Wi-Fi connectivity.
The arrangement means that users can make voice calls to contacts using most of the popular IM and VoIP services, including Gizmo5 and Skype, in over 50 countries.

25/06/2009 - Lee Dryburgh's View Of Skype and a Changing Landscape

In what may be a controversial post with some pundits, Lee Dryburgh has gone out on a limb, picking up on a Phil Wolff meme to describe his passionate viewpoints and perspectives about what's up with Skype in the future. Phil in turn captured Lee's views and put them up on SkypeJournal.

Dryburgh (whose event, Ecomm is a client) clearly is coming at this from a "I've been inside" perspective and is sharing a lot of ideas and heart felt viewpoints on a company which I think is about to find its feet.

Ever since Skype was bought by eBay, the company has had a steady stream of eBay types telling it what to do. One more management change at the top is likely, post IPO or sell off, to remove the entire eBay like culture that has kept Skype from chasing its own destiny, so while the current man at the top is far better than what was there before, there's still the eBay hand on his shoulder, clouding everyone's perspective of him. That and the pesky JoltID suit which on face has to make one question the concept of "due diligence" being exercised to the finest levels prior to the eBay purchase of Skype.

Anyway, without digressing, give the post a read and recognize that a lot of Lee's thoughts are coming from someone very much inside the industry, but from a perspective of someone who has actually made things work.


24/06/2009 - The Net Won't Be Free

Chris Albrecht over at NewTeeVee has penned a piece on the plans of the cable giants to start to charge for online video. In a nutshell, they want to treat online video as premium channel like HBO, which means you pay more per month.

This is not a surprise to me at all, as back in April I aired my viewpoint on where the cable guys are going.

So what does this mean? Well for starters we are going to see two models at work. The "on demand" or premium content model where the receiving party pays for more bandwidth. The second, and more interesting model is the sending party pays model where through a variety of scenarios (ad supported, subscription only, bundled offer regardless of end point, etc.) the content owner pays the "toll" to "deliver" the content to you.

What this is really about is leverage. The cable companies (and telcos) are using their last mile (and access to you) to obtain ownership in the online video companies efforts. And this is nothing new. It has been going on for years. Just look at how Liberty Media was built. Their origins date back to TCI cable, as well as others like Time Warner. By controlling the number of homes connected to TCI, John Malone and his colleagues in the cable industry were able to take lucrative positions, or carried interest, in many of the cable networks. This same approach is being followed today, as history always repeats.

For the public, this needs to be a wake up call for more municipal based Internet access. Cities, towns, counties, etc., all should be investing in their own fiber networks, building out high-speed wireless access, and providing their residents with an alternative to the current duopoly approach of either the telcos or the cable company. When that happens, the public's interest, and the true premise of the Internet will remain alive.

Who are the likely suspects to get behind a public infrastructure project?

Google-they have lots of dark fiber

Cisco-they have the technology in the middle that makes it work

Intel-it sells more chips

Who should get behind it?

Yahoo-they need to do something different and have so much in the way of rights

AOL-Like Yahoo, they own a lot.

Microsoft-they need to keep out in front and a lot of their "exchange" technology and cloud leaning future requires access.

TechCrunch, GigaOm, and any other new media, all online entity with no relationships with the major pipe providers. Imagine if your access to one of those "content networks" was blocked by your cable company.

The future has already been written. All one has to do is look at the past.

The question is who wants to rewrite the future's history?

I do for one.


23/06/2009 - ooma raises $14M

VoIP device maker ooma announced a $14 million round of funding led by Worldview Technology Partners, which has invested in ooma before. Previous investors were reportedly bought out in the funding round, according to TechCrunch.

ooma, which makes the Scout and Hub VoIP calling boxes, launched in 2007 with the same "buy this box, pay nothing for phone service" pitch it has now, but saw little success early on due to customer confusion over total cost of ownership. Then ooma brought in Rich Buchanan, architect of the Sling Box's early success, as CEO, and the company cut prices and soon forged distribution deals with Best Buy and RadioShack that have brightened the company's chances of profitability.

The company also distinguished itself by promoting a premium offering with additional features that generates subscription revenues to augment the device sales. 

For more:
- see the TechCrunch post on ooma's funding here 

Related articles
ooma's price cut, Best Buy deal spurring sales
ooma launches Telo home VoIP phone
ooma signs deal with RadioShack


23/06/2009 - Competitors stalk Nortel VoIP assets

Now that Nortel Networks has announced it will seek to sell all of its assets, speculation is heating up about which companies could poach Nortel's lucrative VoIP and switching unit. Analyst Catherine Trebnick told Light Reading that Sonus Networks is a likely candidate to buy Nortel's VoIP and switching assets, which Trebnick said could fetch around $350 million at their currently distressed price. With 320 carriers using Nortel VoIP gear, the assets would give a buyer serious market share.

Nokia Siemens Networks, which purchased Nortel's CDMA and LTE business for $650 million, is also said to have requested financial details on the unit from Nortel, along with VoIP equipment vendor GENBAND. 

For more:
- see the Cable Digital News article here 

Related articles
Nortel aims for break-up after NSN deal
Nortel soldiers on with carrier VoIP


19/06/2009 - New Headsets Work for Wireless, Wired and Softphones
There are two new Unified Communications solution products being released by GN Netcom. The new products are the Jabra GO(TM) 6400 and PRO(TM) 9400 Series, which are the first Bluetooth and DECT headset solutions that feaure a touch screen base. They are scheduled for release in September. “We are dedicated to working with today’s industry leading [...]

18/06/2009 - Call Dad For Free Using MediaRing Talk for PC
logo_mediaring.jpegMediaRing is helping families stay connected by now offering free PC-to-phone calls to the United States, Canada, Australia, China, Taiwan, Hong Kong, Singapore, and the UK with no sign up fees, monthly contracts, or purchase required. Users can call any regular landline or mobile phone number in the United States, Canada, China, Hong Kong & Singapore or any landline in Australia, Taiwan or the UK. With MediaRing Talk's innovative VoIP technology, MediaRing also provides free unlimited PC-to-PC calls anywhere in the world and extremely competitive PC-to-Phone calling rates to over 220 global destinations, including 1.7 US cents per minute to India.

How It Works
To take advantage of MediaRing Talk's free and discount VoIP calling services, go to MediaRingTalk.com and simply download the software to your PC. Calls can be made from any telephone linked to the Internet, a USB phone, or with a headset attached to a computer. Computers with built-in microphone and speakers can be used, as well. Download is free, and no purchase required.

To make a call, simply start the program and enter the phone number. Calls will be immediately connected. Yes, it's that simple! MediaRing Talk delivers crystal clear connections, and users of the service can talk without having to worry about racking up expensive long distance charges.

Why It's Free
Unlike many competitors' services that generate their income primarily through paid subscriptions, MediaRing Talk uses an entirely different business model that derives income through advertising. This enables the company to offer free calls to many countries and discounted rates for other destinations that are considerably lower than those offered by other larger providers. MediaRing Talk currently provides computer and mobile VoIP services to over 2 million users.


18/06/2009 - Taridium Releases ipbx iPhone Interface
Taridium has released an ipbx iPhone interface for its enterprise PBX solution. The iPhone interface compatible with Apple’s iPhone, iPhone 3G and iPhone 3G S. “One of the big advantages of the Taridium ipbx iPhone interface is that users can now access internal PBX extensions directly from their mobile phone with a single click — it [...]

17/06/2009 - New VoIP Call Recording Solution for SMBs

CTI Group and CommPartners Connect have announced they are offering a VoIP call recording service aimed at small and medium-sized businesses.
Called SmartRecord IP it is a hosted VoIP call recording application that gives network operators the ability to offer call recording directly from the switch, rather than as an afterthought.

17/06/2009 - Hughes Completes Satellite-Based VoIP Rollout for Telefonica

Hughes Network Systems has announced the completion of the roll-out of a HN System solution for Telefonica Espana to deliver satellite-based VoIP rural telecommunications services.
To enable the new communications services to operate a second switching centre interconnecting the rural satellite VoIP network to the national telephony network was required.

16/06/2009 - Three indicted for hacking 2,500 company phone systems (PBX)
The acting U.S. attorney in New Jersey unsealed indictments Friday for three people in the Philippines charged with hacking the private branch exchanges (PBX) of more than 2,500 companies for stealing pass codes they sold to call center operators in Italy.

Italian officials allege the sale of the pass codes helped finance terrorist activities, IDG News Service reported. On Friday, Italian officials arrested at least five people in raids on 10 call centers.

The three indicted in the U.S. are charged with conspiracy to commit wire fraud, unauthorized access to computers and other charges, according to U.S. attorney Ralph J. Marra, Jr.

"The hackers we've charged enabled their conspirators in Italy and elsewhere to steal large amounts of telecommunications capacity, which could then be used to further or finance just about any sort of nefarious activity here or overseas," Marra said.

Pakistani nationals in Italy used the stolen codes to offer cheap calls to their clients on the PBXs of commercial companies in the United States, Australia and Europe.

Some of the profits from the scam were used to finance the activities of Islamist extremists in Pakistan and Afghanistan, Italian officials said, according to the IDG News report.

Marra said the hackers dialed into the PBXs and used a process known as a brute force attack to hit vulnerable points of the PBX systems.

Source: IDG News Service
ADNFCR-1765-ID-19218792-ADNFCR


13/06/2009 - Does FaceBook Really Even Need VoIP?

An interesting article out o Japan questions if FaceBook really even needs VoIP.

My view is it does, but it's really from the perspective of being a call trigger point, not a voice hosting platform. Services like Calliflower live well inside the Facebook world for group communications, but as far as building a calling service off of FaceBook, there won't be any real money to be made for a long, long time.


11/06/2009 - Vyke: VoIP market "Doing Well"

VoIP provider Vyke expects to see a strong performance over the rest of 2009 as demand for the technology remains strong despite the global recession.
While the company has announced a wider full-year 2008, which it said is due to acquisitions, it remains confident that the VoIP market is doing well.

11/06/2009 - Speakeasy Campaign to Show Customers How to Save by Switching to VoIP
speakeasy_logo.jpg Speakeasy launched a campaign designed to show customers just how much they can save by switching to VoIP. With a tagline, "Cut your phone bill - not your morning coffee," Speakeasy is offering a Starbucks gift card to business customers who fax in their phone bill to determine how much they can save by switching to voice over IP services.

In addition to price, advantages of VoIP include increased productivity, improved competitiveness and enhanced functionality. Yet several misconceptions have prevented companies from making the switch:

Myth #1: It's not really going to save much money. Businesses tend to underestimate just how much money they'll save by switching to VoIP - up to 45 percent over traditional phone service. In addition to saving on national and international long distance, companies with Speakeasy's hosted service can significantly reduce costs associated with moving, adding or changing employee phone lines - costs that have historically made up approximately 30 percent of traditional phone bills. Because there is no on-site phone system, businesses can also eliminate costly maintenance fees.

Myth #2: It's too much of a hassle to set up and manage. Speakeasy offers both hosted and integrated voice services. With hosted systems, there is no PBX hardware on site, and therefore nothing for the business to manage. For companies opting for integrated services, they can use their existing phones and PBX, and Speakeasy simply adds its voice over IP lines or trunks to their pre-existing on site phone system. Both allow businesses to realize significant cost savings with minimal set-up hassle and maximum flexibility. In addition, Speakeasy's solution allows small business to take advantage of features usually found only in more expensive systems, such as automated attendant, hunt group and call center routing.

Myth #3: Call clarity is inferior to traditional phone quality. The reality is, not all voice traffic is created equal. Broadband quality directly influences voice quality, with marked differences between consumer-grade broadband and business-class connectivity. Speakeasy provides business-class, voice-optimized broadband, which eliminates data interference when using data and voice on a single line. Prioritizing voice traffic over all other data ensures the highest quality possible.

Myth #4: The technology is still too new. According to Forrester Research, many businesses are still afraid of what they do not know, including how services work, voice quality and how much bandwidth they will consume with VoIP. Yet VoIP has been around since the mid-90s and has come a long way since in terms of technological advances and adoption rate by businesses. In fact, Dell'Oro Group, a marketing research firm, predicted that IP lines will grow to almost 60 percent of small business line shipments by the year 2011, while digital and analog shipments are expected to decline at an average of 10 percent per year. Traditional systems are expected to fair even worse, declining to less than 5 percent of the total market by 2011.

Myth #5: VoIP is just a large business solution and is not necessary for SMBs. According to Forrester Research, 52 percent of small businesses say that providing more mobility for employees is a priority. VoIP offers features unavailable through traditional phone systems that increase mobility, such as Speakeasy's Remote Worker, which allows an individual to use their office phone number and features, including four digit calling and number identification, whether they temporarily work from a client's office, their home or using their cell phone. Other VoIP-specific features, like Find Me/Follow Me, allow employees and customers to route calls made to their office number based on a flexible user-defined set of rules. VoIP technology levels the competitive playing field and provides small businesses the features to provide better customer service, lower operational costs, and deliver more business flexibility to expand and contract according to business needs. VoIP is especially necessary in future-proofing small businesses to avoid being hamstrung by outdated technology.


10/06/2009 - Is The iPhone Killing Mobile Data or Breathing In Life

Let's face it. Before Apple released the iPhone mobile data was a "nice to have."

Apple made it a necessity.

Before the iPhone, those of us who were using other devices, mostly Nokia or Windows Mobile handsets pretty much had free reign on the networks and the network data folks were pretty much the castoffs, fighting the voice folks who run the mobile companies for as much bandwidth as they could get their hands on.

Now, thanks largely to the iPhone, and in some places, the Google Android, and in other markets, the INQ phones on 3 (like in the UK) mobile data being consumed on handsets (as well as on USB dongles) is increasing. And in those places, we're hearing more and more stories of the networks choking.

I thought the iPhone problems in the USA on both coasts were bad, where the apps just wait and wait, harking back to an era of dial up on AOL, but here in London its even worse, as the O2 network is pretty much slammed by iPhone users. On Sunday I think the train arrived faster than the app that tells me how to get around London would load the data set from the servers, and we all know that in the UK, the trains don't always run on time.

The point I'm making is that our "mobile data" networks are being crushed, and each day as more data ready handsets are being sold, the load factor is increasing, faster than the mobile operators can increase both access and network capacity. For a company like AT&T which has so many "networks" to contend with, this is a near critical matter that will only get resolved when the architect one total network that shares the resources they have in the ground and in the sky vs. the patchwork they currently have going.

For users, we'll enjoy what we have, but bitch and complain at the same time. Simply because we don't have any real options just yet. With LTE a few years away, we'll just have to expect more and more traffic james on the information superhighway.


10/06/2009 - GIPS Lands KT's Smartphone

Client Global IP Solutions, which pretty much wrote the book on voice compression in the IP comms arena, landed Korea Telecom, now called KT, to provide the key piece of technology that will make the new Smartphone based on Windows Mobile sound good.

P.S. To keep track of GIPS's viewpoints on the emerging communications industry, especially what's happening in HD voice and video, you may want to follow their blog as well that is written by a cross section of their executives and even some guest bloggers.


10/06/2009 - Jaxtr "Acquired" In A Manner of Speaking

When I see a press release on PRWeb, sort of a no cost, low cost distribution service that few people follow compared to Business Wire or PR NewsWire, I always feel someone tried to "hide" the news. That's the sense I have around the so called acquisition of Jaxtr by the founder of HotMail's India based operating company.

To me, given the lack of details about the purchase, this sounds more like a dump the company into something that has a shot by putting Jaxtr in the hands of someone who is a known quantity to the investors, vs. just winding it down. That means someone felt there was something with the Intellectual Property worth handing over, in exchange for some level of equity in the surviving company.

For those who forgot about Jaxtr, the company offered free calling over a mobile phone and was using an advertising based model. I've always been skeptical about these types of operations that plan to rely on ad dollars, due to a variety of factors, all before the economy cratered and the ad market dried up. My biggest concern has always been the lack of the ability to really target calls between individuals and the reluctance of many to want their calling habits known. The third and most important reason has been the emergence of services like Skype, Gizmo and other Instant Messaging to Voice services which are siphoning away millions of minutes a day from traditional calling networks.


09/06/2009 - VoIP Equipment Sales Plummet, IMS Revenues Grow

VoIP equipment purchases are decreasing at the expense of spending on the deployment of IMS (IP multimedia subsystem) technology, according to Infonetics Research.
Worldwide sales of IMS equipment, including HSS (home subscriber servers), CSCF servers, and voice application servers, are forecast to jump 74 per cent in 2009 over 2008.

09/06/2009 - SabSe Acquires Jaxtr, VoIP Consolidation Begins?

SabSe Technologies has acquired jaxtr, a social communications company offering a free VoIP service.
The value-added application provider aims to sell its apps to Jaxtr's large active user base of around 10 million users.

08/06/2009 - KT Networks Smartphone Adds Mobile VoIP from GIPS
GIPS_Logo2.gif Global IP Solutions announces that KT Networks will be adding a powerful new VoIP feature to its Windows Mobile smartphone, which includes HD voice capabilities from GIPS. KT Networks' sleek, feature-rich smartphone was developed to address the growth in consumer demand, which continues to outpace the rest of the mobile phone market.

GIPS VoiceEngine can provide HD voice quality on mobile phones enabling clear, consistent conversation in addition to optimizing bandwidth on congested networks. GIPS has set the standard for the industry's highest level of voice quality over IP networks. The Company's cutting-edge technology for processing real-time voice and video over IP is used globally by hundreds of millions of users every day.


05/06/2009 - VoIP Inc. hit with involuntary bankruptcy petition
Three creditors are attempting to push a defunct Fort Lauderdale company into bankruptcy court. An involuntary petition was filed June 2 against VoIP Inc., a voice over Internet provider, in the U.S. Bankruptcy Court for Southern Florida.
 
The company had already said in 2008 that it eliminated most of its workforce and suspended all telecommunications operations. It is also facing a lawsuit, filed by the Securities and Exchange Commission in U.S. District Court in Miami, alleging former executives misled investors about the financial health of the company.
Now, some creditors are appealing to a bankruptcy judge to help them recover judgments against VoIP. The petitioning creditors are Noctua Fund LP of Carlsbad, Calif., with a claim of $245,559; Garyn Angel, with a claim of $391,000; and Carrie Angel, with a claim of $152,172, according to the petition.
 
“The filing of the involuntary [bankruptcy] is not directly related to the SEC action, although I’m sure they will eventually overlap,” said bankruptcy attorney Craig Pugatch, of Rice Pugatch Robinson & Schiller, who represents Noctua Fund, but said he does not represent the Angels. “A group of creditors have been attempting to collect assets. They believe assets are available.”
 

05/06/2009 - Are We Seeing The Start Of The Era of Pay For App Access?

It looks like we're going to see the concept of paying for access to the Internet for some apps that cut into the revenue of the service providers.

Today, MoCoNews is reporting in the Washington Post that T-Mobile Germany is going to charge 9.95 Euros to allow VoIP services to be accessed by their customers.

I'm not at all surprised. I have been expecting this and what Director of Strategy for BT Design, Martin Geddes, refers to as "sending party pays" to rise over time as the ISP's begin to recognize that they need some mechanism to recover lost revenue that is now going to 3rd parties.

But this is not all bad news from where i look at it. What the pricing model does is now set the bar for what operators of Voice services know they may have to factor in if they want to buy that access for their customers. I would contend that the smart operator, who can secure the "approved" status will likely be able to negotiate a better rate en masse, than the individual customers will be able to.

This also means, ala the baggage charge that airlines are now tossing around, and how that implies your bag has to arrive with you because you paid for it to travel with you, that the ISP has to insure a certain level of service quality, because their contention is that to use these services requires upkeep of the network. Their customers are not paying for future upgrades, their paying for access today to the network and they want to make VoIP calls.

My prediction is we will start seeing two kinds of pricing:

A La Carte or All you can eat, with the All you can eat being higher than today's rates, but offering more of more services included.


05/06/2009 - Hosted VoIP Solutions Provider Aptela Works with ClearSight to Resolve Network Issues

Hosted VoIP solutions provider Aptela has announced that its working with ClearSight Networks' Network Time Machine (NTM) to diagnose problems on customer and carrier networks.
Matt Smith, vice president of technology and client services at Aptela, said the solution allows them to quickly and easily maintain network uptime and stave off unexpected outages.

05/06/2009 - Fine Point Acquires VoIP Gateway Seller Sonic

Fine Point Technologies has agreed to buy the German software and systems integration service provider Sonic Telecom.
Sonic has been an authorized reseller of Fine Point's device management technologies since 2005 - but also selling VoIP gateway systems and services.

03/06/2009 - Verizon Business Tops Infonetics Research's Business VoIP Services Leadership Matrix
Verizon Freedom Communications market research firm Infonetics Research launched a new North America Business VoIP Services Leadership Matrix that analyzes and ranks the top service providers in the VoIP business services market.

"In the aggressive North American business VoIP services market, Verizon Business stands out as the market leader in both IP Centrex and IP connectivity services. Still, in this highly competitive market, a number of providers, such as New Global Telecom and Cbeyond, are finding success in offering compelling solutions for businesses," said Diane Myers, Infonetics Research's Directing Analyst for Service Provider VoIP and IMS.

MATRIX REPORT HIGHLIGHTS
  • Verizon Business scores highest in Infonetics' leadership matrix for IP Centrex services and IP connectivity services due largely to its strong financial stability
  • New Global Telecom ranks second overall for IP Centrex services, with the largest number of IP Centrex subscribers in North America and an outstanding market strategy
  • In the IP connectivity services market, closely following Verizon Business, are Cbeyond and Paetec
  • Other service providers in the leadership matrix rankings: 8x8, Alteva Networks, AT&T, BroadView Networks, BroadVOX, Comcast, Covad, Global Crossing, iCore Networks, Level 3, Time Warner Telecom, and XO
REPORT SYNOPSIS

The VoIP service provider leadership matrix is a new addition to Infonetics' VoIP and UC Services and Subscribers biannual market share and forecast report; all subscribers to this report have access to the leadership matrix.

The leadership matrix ranks the top 10 IP Centrex service providers and top 9 IP connectivity providers in North America based on criteria critical to determining market leadership, including number of IP Centrex subscribers and/or installed base of IP connectivity lines/trunks, financial stability, market strategy, service capabilities, and support options.

In addition to the new service provider leadership matrix, Infonetics' VoIP and UC services and subscribers report provides worldwide and regional market size, forecasts through 2013, and analysis of residential and SOHO VoIP services, business VoIP and UC services, and residential/SOHO VoIP subscribers. Business voice services are tracked by hosted IP Centrex, hosted UC, managed IP PBX, and IP connectivity (voice VPN/IP access, SIP trunking, and IP integrated access).


03/06/2009 - ARC Launches New Sound-to-Silicon Solution Aimed at Media Phone Market
ARC announces its latest Sound-to-Silicon solution aimed at the new category of broadband-based multimedia device, the Media Phone, which is predicted to replace telephone handsets and be the ?fourth screen in the home.? The Media Phone is being heralded as one of the hottest new devices for consumers, and combines DECT cordless speaker phone technology with direct access to Internet-based entertainment and applications via a color touch screen. ARC?s new solution provides SoC partners and OEMs with a cost effective platform for quickly entering and gaining share of the fast-growing Media Phone market. It includes ARC?s award-winning Sonic Focus audio enrichment software, full range of codecs, and development tools that are optimized for ARC?s latest AS 211 SFX Audio Subsystem intellectual property.

Media Phones are aimed at both enterprise and home use and, according to In-Stat, will account for up to $8 billion in annual revenue worldwide by 2013. These diverse phones are very appealing to broadband operators as they can bring extended revenue streams in addition to just voice and data delivery. Media Phones are always on and connected, so consumers can instantly get weather reports, news, recipes, directory services and much more. Media Phones can also access multimedia entertainment such as video, movie clips and music, plus order food, theatre tickets and read emails, make VoIP calls and even be used as a digital picture frame.

ARC?s New Media Phone Solution

Today?s Media Phones are based on high cost, generic platforms that limit differentiation of the end device and do little to reduce manufacturing expense. ARC?s new Media Phone solution is vertically integrated to reduce design effort and cost and can be tailored to provide a signature sound that is unique to each product. Furthermore, ARC?s Sonic Focus software that is an integral part of the solution helps lower bill-of-materials (BoM) cost by enabling fewer and less expensive audio components to be used while still maintaining the best overall audio quality. To the consumer music, movies, and games sound fuller and richer, and voices sound clearer and crisper when making VoIP or standard telephone calls.

ARC?s new Media Phone Solution includes:
  • The latest version of Sonic Focus audio enrichment software that runs nearly 50 percent faster in embedded applications
  • The new configurable AS 211 SFX Subsystem intellectual property that consumes 30 percent less power on less silicon real estate
  • A new Media Software Framework that provides software developers an easy-to-use software API
  • A comprehensive set of software and hardware development tools to turn concept into final product
  • An extensive range of pre-integrated audio and video codecs managed by ARC
  • A reference platform for complete Sound-to-Silicon hardware and software development
The ARC Loudness Advantage

All of ARC?s Sound-to-Silicon Solutions offer a unique loudness advantage that boosts perceived volume as much as 30 percent with no increase in amplifier power. Documented by renowned independent acoustics experts, ARC?s technology delivers a volume increase of 1.3- to 2.4-dB. This advantage can further lower an OEM?s BoM cost and reduce power consumption by enabling the volume to be reduced with no perceived reduction in loudness. Lowering power consumption in home applications is becoming increasingly important and can result in better Energy Star ratings. Click here to receive a copy of the white paper documenting the research on ARC?s loudness Advantage.

Availability

The new ARC Media Phone Solution is available for immediate licensing by OEMs and semiconductor companies globally. ARC-Based chips are available to OEMs from ARC silicon customers.


03/06/2009 - XCast Labs raises $2.7M, adds Skype interoperability

XCast Labs announced a $2.7 million Series A round of funding led by Siemer and Associates. In a separate announcement, the company announced its basic VoIP products and services would be fully interoperable with Skype offerings by June 15.

"We are indeed positive about the rapid growth of XCast Labs, fueled by its leading intellectual property and experienced management team," said David Siemer, CEO of Siemer & Associates, in a statement. "In addition, XCast is well positioned to lead the change of how unified communications is utilized in numerous market segments."

XCast said the funding demonstrates its strong financial situation amidst economic turmoil.

"Unlike some other VoIP providers who are struggling to stay afloat, XCast Labs truly stands alone in regard to its financial stability, service quality, support, functionality and cost," said XCast Labs co-founder and CEO, Cliff Rees, in a statement.

Rees said the funding would help the company become profitable by the first quarter of 2010. 

For more:
- see the funding press release here
- see the Skype announcement here 

Related article
XCast Labs relaunches SIPTalk service, cuts rates


03/06/2009 - T-Mobile Deutschland Reverses VoIP Ban, Levies Surcharge

T-Mobile has confirmed that it is to end its ban on mobile VoIP applications within its German network - but will charge customers upwards of EURO € 9.95 per month for the service.
The operator justified the surcharge by explaining that billions of euros invested by operators in the roll-out of networks in recent years were based on rate costings with income from voice telephony and mobile data.

03/06/2009 - Sipgate Launches VoIP Assault on US Landline Market

Sipgate
has launched a free VoIP service in the US aimed at capturing a share of the 100 million users that make up the landline market.
Called sipgate one, the new internet-based service uses a VoIP phone - or softphone - and offers a fully-featured service.

03/06/2009 - SoliCall Broadens Reach of its VoIP Voice Quality Software

SoliCall has signed three international deals with companies from the UK, US and India for its noise reduction and echo cancellation (AEC) technology.
The Israel-based provider of software for VoIP solutions, mobile phones and IP PBXs has developed patent pending algorithms for audio improvement.

01/06/2009 - New Releases from MediaTek and Partners
MediaTek has released a new chip for USB dongles, handsets and other embedded devices called the MT 7118. The WiMAX Forum Wave2 chip. Additionally, a new handset using a MediaTek chip has been announced as well. “MediaTek is not only a chip company, but a leader clearly setting its marks as the best WiMAX SoC solution [...]

31/05/2009 - Time Warner's New Cable Broadband Terms Explained

Stacy @ GIGAOM has been keeping a watchful eye on the meandering ways of Time Warner Cable and their new user agreement. Basically she points out the flaws in it, giving it a well deserved thumbs down.

Here's who should be upset:

Vonage

Skype

Gizmo5

and just about all the VoIP operators.

Add in:

UStream

Justin.TV

Livestream.com

YouTube

Vimeo

Also:

SightSpeed (Logitech)

ooVoo

Yahoo

Microsoft

Oh..yes, just about anyone in the business of real time and fat pipe communications. I guess that includes Google too with Wave, GoogleTalk and more.

Why should they be upset? Because we're seeing the cable TV model applied to broadband communications, something I wrote back on April 14 of this year as a follow up to Stacy's post then.


31/05/2009 - Me and My Verizon MiFi

I'll admit, I'm a gadget guy, and the kind of person who just has to have the latest and greatest, then push the limits of it to the nth degree immediately upon purchase. I did that once with my Nissan 300zx back in 1995 when I bought my Z, getting to the 350 mile mark in one weekend, then taking it to the wide open highways near Banning and Palm Desert and letting the engine and turbo chargers do their thing.

Yesterday I went to the Verizon Wireless store and bought one of the new Novatel Wireless' MiFi mobile hotspot in your pocket devices that delivers broadband everywhere you go. Before I even left the store (and after a fast installation and activation, as well as update to Verizon's new Broadband Access 7.0 software on my Asus EEE PC 1008HA) I was up and running and making phone calls. That's right. I did a fast test right inside the Verizon Wireless store and used a T-Mobile UMA based Blackberry Curve to call first my Google Voice account, then to call a friend. Both calls sounded great.

Since Helene's flight to San Diego was delayed by heavy fog and overcast skies, I used the extra time to try out the device as I sat in the Cell Phone waiting lot by Lindbergh Field and made a few more calls. Before trying any of the calls I disabled the mobile network connectivity to T-Mobile, latched on to the hotspot and saw the WiFi and UMA indicators light up. Calls. Email, IM's and even Blackberry messenger all worked fine.

Once I got home I made a few Truphone and Skype calls using my Apple iPhone and iPod touch. All worked but had variable results, making me think that location and where you are in relation to the cell tower, how much traffic is going on at that time on the data network will have impact. One call was great, the next choppy. Still though, for $59.99 having an alternative way to call with an iPod Touch and Truphone's unlimited calling as a way to listen in on Conference Calls or via Skype to do the same and be on the beach without a cell phone is a pretty neat trick.

I'll be putting the MiFi through it's paces today with my Nokia E71 and will update my first day's experience then, but for now this is an amazing device to have if you need to share Internet access with up to 5 people. It runs on battery power, can be recharged via USB from a PC and easily fits in your pocket. Sprint is also releasing a similar unit this week.


29/05/2009 - Israel-Land of Innovation

I'm representing Vringo, one of the companies whose advisory boards I sit on next week at what is shaping up to be a very talent filled conference in Los Angeles.

Dubbed, the Israel Conference, it is all about bringing the companies and technologies whom are both known and under the radar, which are looking to bring their stories to the public, gain awareness, foster relationships and more.

Given the success of so many Israeli startups in the past, such as ICQ, this event is ideal for those looking to hear first about what's new and rising, should make their way to Beverly Hills for the conference.

The speaker line up is impressive and the format is promising to be fast paced. If you find yourself in Los Angeles on June 4th, it clearly is worth attending.


29/05/2009 - Positive Signs For Interoperability Between VOIP Systems

It would appear that efforts to address problems of compatability and interoperability between the various VoIP protocols, packages and services are making some headway.
For users - and especially small businesses - the issue has been of growing concern as the popularity of VoIP has led to a huge increase in the number of VoIP services.

29/05/2009 - NextGenTel Buys Tele2 Norge Broadband/VoIP Operations

Norway's second largest broadband supplier, NextGenTel, has bought the broadband and VOIP business of Tele2 Norway.
The deal will strengthen NextGenTel's position in the Norwegian market by adding 97,000 broadband subscriptions - of these 23,000 are VOIP subscriptions.

28/05/2009 - Redpine and Ascom Partner on VoWiFi Solution
Weren’t we just talking about how VoWiFi could be the next big thing? Well. Maybe. Redpine Signals and Ascom Wireless Solutions are collaborating to create next-gen VoWiFi phones that have 802.11n wireless connectivity. The designs will draw upon Ascom’s experience creating handsets, wireless voice and message transmission systems, customised alarm and positioning applications and more. “Redpine’s expertise [...]

27/05/2009 - Wednesday Links: VoWiFi, HD Communications
Skype has a new partnership with Yuuguu. Read about it on VoIP News of the UK. Check out Doug on IP Comm for coverage of the HD Communications Summit. VoIP Watch says that Wi-Fi voice is a burgeoning sector.

25/05/2009 - Is There Really A New Nokia Tablet Coming?

MobileCrunch has broken a story exclusively about a new Nokia Tablet that runs something other than Symbian. In this case the reported number is 900, as a follow on to the Nokia N810.

As someone who really enjoys the Nokia N810 and whom had the good fortune to trial a WiMax equipped model at the kick off of XOOM last fall in Baltimore I can only relish the rebirth of the amazing Linux based gem of a device.

Here's hoping it really is true.


25/05/2009 - Ifbyphone CEO to Speak at ClueCon
Ifbyphone, a company that just announced its first carrier customer for its advanced hosted telephony services, will be taking part in ClueCon in August. CEO Irv Shapiro will be among the speakers at the event. His session topic hasn’t been officially announced yet. However, on the Ifbyphone blog, they say this: Yesterday the ClueCon blog announced that [...]

22/05/2009 - Cellular VoIP? Seems Like It May Be Real

While I may be skeptical about a few other so called "data channel VoIP" that are being touted, this concept out of Israel and Syracuse, NY seems to fly.

Based upon using unlicensed spectrum and deploying some kind of voice call continuity and roaming between WiFi hotspots the concept would appear to be plausible.

In an era where we need competition, this is a welcomed addition to the mobile world.


22/05/2009 - Greed Kills

Esme Vos has a post earlier this week about what I am calling the 3G Choke Point on Muni Wireless.

As a PolyNetwork carrier user I've seen what the greed of AT&T, and the lagging T-Mobile has done here in the USA with 3G data, and how the very conservative, but far more better managed Verizon Wireless has done with data as has Sprint (despite their limited network footprint.)

Basically, here in the USA AT&T waited too long and is using the iPhone revenue projections to justify the spending of some 11 billion dollars on their infrastructure. T-Mobile has cratered their WiFi presence and is slowly rolling out 3G on frequencies of 850 mghz and 1700 mghz, but their 850 spectrum is limited and 1700 is just gearing up. What both did was simply wait for demand to exceed supply before building out the networks, and clearly they missed, when it comes to those who live on the east and west coasts, who are experiencing slow downs like a drive on the 405 at 830 AM on a Friday.

Translation-don't plan on getting anywhere fast.

When Cingular acquired AT&T Wireless Services it was for their 3G technology. But then SW Bell bought AT&T and all things slowed down, as the boys in Texas took a few years sorting through things, killing off VoIP play CallVantage as opposed to leveraging that and growing it in combination with their mobile offerings. They spent billions on UVerse, a technology that's not as powerful as Verizon's FIOS or the cable industry's Docsis 3.0 standard, selling mediocrity with better profit margins by taking advantage of aging copper infrastructure and on premise wiring, vs. go all fiber and being better prepared for the future.

Then there was Sprint. Instead of building out their network and becoming better at taking what they have (a very fast network, really smart technology and a cool brand) they punted by buying Nextel, lost customers, made mistakes with XOOM so much so that Clearwire had to orchestrate a pre-bailout bailout and is clearly now a company that has lost its way with so many different platforms and technologies that their commercials even seem to be a lampoon of their own state of altered reality.

In each case the concept of greed has been at play. Basically each of the USA carriers, with the blessings of the regulators has milked the existing investment in aging technology to the point of it cracking. As a matter of fact if the economy hadn't hit a speed bump the networks likely would be far worse as the slow down has also reduced or buffeted increasing demand.

What got us here?

Too much consolidation, restriction on competition and a government that chose to look the wrong way at the wrong time. This in turn has caused us to lose our edge.

For the USA to grow, we need to have the best telecommunications infrastructure and technology, not just good enough. So unless you want to be number two or worse, start pressuring our leaders for a responsible telecom policy, not one that is based on greed and profiteering, because at the end of the day, there won't be any profits for anyone at the rate we're going.


22/05/2009 - Another One Bites The Dust-Foonz

Alec Saunders has a very good analysis on why free conferencing call service Foonz has bitten the dust.

Long time readers (and listeners of KenRadio's World Technology Roundup) will know well my views on FREE. It simply doesn't work. We've all heard the expression "there's no such thing as a free lunch." Well in the case of "free conference calling" the Bell is about to toll.

As Alec points out, getting paid by the rural carriers is becoming a harder and harder challenge and some telcos are blocking calls to those numbers too.

My view is simply this. If you're in business and using a free service you run the risk of this happening.


22/05/2009 - Roccat Launches Lightweight VoIP Headset For PC & Mobile

Roccat has launched the first headset to provide a microphone and earphones that can be used with PCs as well as mobile phones.
The Vire Mobile Communication Gaming Headset is designed for use with VoIP solutions and more general communications.

21/05/2009 - Skype Gets its Own Oprah Show

Skype president Josh Silverman's invitation to appear as a guest on 'Oprah' may not come as much of a surprise to fans of the show.
The VoIP giant has already been featured on the program and Oprah Winfrey often uses it for interviews.

20/05/2009 - Skype For iPhone App Offers 3G Calls

A new app is offering iPhone users a way of making Skype calls using 3G by turning outgoing calls into incoming ones.
Appropriately called Incoming, it connects to any landline or mobile phone over Edge, 3G, and WiFi - whereas the official Skype for iPhone app is limited to WiFi.

20/05/2009 - FreedomVOICE Announces the FreedomIQ Review: Episode 1 Reviews Cisco WIP310 Wireless-G
FreedomVoice_logo.jpg FreedomVOICE, creators of the FreedomIQ Hosted VoIP PBX, released a review of the Cisco WIP310 Wireless-G VoIP phone. The segment, known as the FreedomIQ Review, is the first in a series of video reviews surrounding VoIP-related products.

?We have developed the FreedomIQ Review as a way to present exciting VoIP products to the business community,? says Eric Thomas, CEO of FreedomVOICE. ?Each review will highlight the most important features to consider when determining whether a product is correct for your business.?

As a constantly evolving segment, the FreedomIQ Review will critique the latest software and products in the VoIP industry. The premiere video, released today, will focus on the Cisco WIP310 Wireless-G.

Due to an overwhelming amount of requests for a Wi-Fi phone, FreedomVOICE kept a close relationship with Linksys Cisco for over 9 months in anticipation of the WIP310 release. During that time, FreedomVOICE tested almost every option on the market, however, the Cisco WIP310 proved to be the superior device. The FreedomIQ Hosted VoIP PBX by FreedomVOICE is the first VoIP service provider to offer the WIP310.

According to Thomas, the Cisco WIP310 Wireless-G has been an exciting addition to the FreedomIQ hosted VoIP service. Thomas mentions that the product has created a ?tremendous buzz? in the business community, and has even become a driving force behind some business owner?s decision to adopt the FreedomIQ service.

As a dynamic and powerful device, the introduction of the Cisco WIP310 marks a new level of maturity in wireless VoIP. The WIP310 works within 300 feet of an Internet connection, provides impressive browsing capabilities, and allows for 3 hours talk time and 40 hours standby between charging.

Now with the WIP310, mobile professionals can enjoy all of the advanced features of their FreedomIQ Hosted VoIP PBX from any location with wireless Internet access.

Watch Episode 1 of the FreedomIQ Review to learn more about this amazing product.


20/05/2009 - Cisco Gets Smaller

Never to be accused of standing still in any type of economy, networking giant Cisco is "getting" smaller. After years of struggling with what their mobile strategy will be, the company is figuring out how to take some of its core assets like WebEx and others and migrate them from the desktop to the mobile and handheld world, according to a report from Rethink Wireless.

Since January WebEx has been available on the iPhone, joining client iotum's Calliflower in the virtual meeting space tool aisle in the Apple App store. That effort has given Cisco the kind of insight that shows they should be delivering a more complete experience across the board into mobile.

Add to that their growing interest in storage, and it's no surprise to figure out that the cloud + mobile is where the company is going to see growth over the next few years.


20/05/2009 - It Sounds Like A Audience Looms For HD Voice

The just announced survey results regarding HD Voice, the subject of Jeff Pulver's conference this week, that was conducted by client GIPS, shows a market that is ripe for the technology.

No surprise but HiDef conference calling figured high on the list, but so did the use in call centers, as part of where respondents felt, along with other deployments, increased productivity would result.


18/05/2009 - snom Partners with ZipDX for Wideband VoIP Conferencing Solution
snom_logo.jpg snom announces the integration of its snom klarVOICE phones, its portfolio of wideband VoIP phones, with ZipDX, the audio conferencing service. ZipDX is the only conferencing service that offers standards-based wideband audio enabling high-fidelity conference calls with the highest quality and clarity.

The companies are showcasing the wideband VoIP conferencing solution at the The HD Communications Summit, a day-long conference on wideband VoIP technologies and trends taking place on Thursday, May 21, 2009, at New World Stages in New York City.

ZipDX is the only conferencing service available today that can support snom klarVOICE, its suite of wide-band VoIP phones which include its new conference phone, snom MeetingPoint, snom 820 desktop phone and snom 3xx series. ZipDX also supports snom's non wide-band VoIP phones.


15/05/2009 - Embarq adds managed VoIP services

Embarq Communications released a hosted VoIP offering with two tiers aimed at enterprise customers. Embarq said its Managed IP Telephony service provides always-on monitoring and alerting, and informs customers about network issues through phone or email.

Annette Pollock, product manager of managed services for Embarq, said customers migrating to VoIP often find it to be a "mine field."

"The VoIP applications are more complex than anything you can get over TDM," Pollock said.

The MIPT service also provides remote diagnostics and minor repairs, a 24x7 live response help desk, and monthly traffic and alarm activity reports, the company said. Customers who want to analyze their network performance at a more granular level can upgrade to the Comprehensive Services package, which gives them an assigned technical engineer, detailed problem reports to determine remedies, and project implementation.

Pollock said Embarq has sold IP telephony applications and validating networks to users for some time, but now it can provide proactive management as well. She said the hosted VoIP offering is mainly targeted at small- to medium-sized businesses, and it retails on a per server basis, rather than per seat. 

For more:
- see the press release here 

Related article
MetaSwitch lands Embarq


15/05/2009 - JAJAH Wins TiE50 Award
jajah_logo2.jpg JAJAH has been named a TiE50 Winner, as a leader in innovation, ingenuity, and management excellence. The TiE50 award is presented by TiE at TiEcon2009 to the top 50 startups from close to 1,200 nominees, with the winners representing the hottest and most promising startups.

TiE is a global organization dedicated to fostering entrepreneurs across its international network sponsored by top venture capital firms and Fortune 500 corporations. TiE is spread across 53 chapters in 12 countries, comprised of 1,800 experienced entrepreneurs and business executives as charter members, 12,000 aspiring entrepreneurs and professionals as members.

JAJAH's IP voice and messaging platform allows service providers, Internet companies, mobile operators and enterprises to deploy and manage new, value-adding services and solutions with minimal investment and time to market. With a broad range of consumer and business IP telephony solutions, and complete back-end service management, JAJAH's platform ensures that its partners meet the needs of their customers today, and tomorrow.

JAJAH has recently introduced a suite of Mobile VoIP applications for Windows Mobile, BlackBerry, Symbian and the Apple iPod touch, which essentially turns any iPod touch into an iPhone. One of JAJAH's most popular consumer services named 'JAJAH Direct' allows any user to place ultra low-cost global calls from any existing landline or mobile phone by simply dialing a local number. JAJAH also has a suite of IP communications services for the enterprise from unified communications tools to SIP Trunking.

TiEcon2009 and TiE50

TiEcon 2009 is two action-packed days of rich dialogue, networking and deal making with thousands of entrepreneurs, venture capitalists, industry executives, and thought leaders. TiEcon 2009 is themed "The BOLD Entrepreneur," focusing on dynamic individuals who are able to adapt to changing conditions and create their own future despite downturns and uncertainties.

TiE50 winners are diverse in terms of size, progress, maturity and location. They share a common thread of innovation, ingenuity, strong management teams and overall quality of ideas.

The TiE 50 judging process was designed with meticulous planning, screening and judging by a list of over forty prominent entrepreneurs, venture capitalists, corporate executives and other domain experts. TiE is also pleased to acknowledge the nominee companies and those who publicly voted from around the world who contributed to the TiE50 selection process. TiE50 winners will present their companies in a live showcase over the two days of TiEcon 2009, on May 15th and 16th in Santa Clara, CA.


15/05/2009 - Voipswitch and Grandstream Now Interoperable
Grandstream Networks, which offers IP PBXs, SIP trunking gateways and IP voice and video solutions, is now fully operable with Voipswitch softswitches. “Voiceserve is glad to announce our partnership with Grandstream Networks. Achieving interoperability with Grandstream’s IP PBX, allows Voiceserve to provide its consumers with very high quality and reliable VoIP business solutions. Grandstream’s premier products [...]

14/05/2009 - Rising Demand For VoIP Tied To Bundled Packages

A growing number of UK broadband users plan to start using VoIP in their homes, according to research.
The study by consultancy Booz and Company found that 44 per cent of consumers plan to use VoIP in the next six months.

14/05/2009 - T-Mobile Germany Back-Tracks on N97 VoIP Strategy

T-Mobile Germany is reconsidering its VoIP strategy as a rival carrier works on special VoIP plans.
The change of heart is in sharp contrast to T-Mobile's threat to cut off VoIP users - both physically and contractually - after Skype announced the release of its iPhone app in March.

14/05/2009 - FCC Slashes Number Porting Delay To 1 Day

The Federal Communications Commission (FCC) in the US has cut the time allowed for wireline, mobile and certain VoIP providers to transfer a customer's existing telephone number to a new provider from four to one business day.
The move will make it easier for consumers to switch voice service providers.

14/05/2009 - Verizon Business and Avaya Expand Enterprise VoIP
Verizon Freedom Businesses and government agencies will immediately be able to take advantage of the latest certifications of Verizon Business' VoIP and contact center services with Avaya's complete line of equipment and software.

The two companies have completed certifications of Verizon IP Contact Center suite of services and Verizon IP Trunking with Avaya Communication Manager 5.1.1/SES 5.1.1 and Avaya Communication Manager Branch to enable the most current capabilities of both companies across Verizon Business' complete suite of VoIP and Contact Center Services.

The training program will support an expanded global Verizon-Avaya enterprise resale relationship, the continued introduction of the most current certified offers, and Verizon's status as a Platinum Avaya Partner and Platinum DevConnect Partner.

IP Contact Centers Cost-Effectively Speed Call Resolution

Verizon Business and Avaya have enabled one of the industry's first pure end-to-end SIP-based contact center solutions through the powerful combination of Verizon Business' leading contact center and VoIP portfolios and Avaya's advanced equipment. As a result, organizations can immediately benefit from upgrading an existing contact center to IP, or setting up a new center, to reduce their total cost of ownership and increase their return on assets.

The Verizon IP Contact Center suite incorporates Verizon VoIP Inbound Toll Free and IP Intelligent Voice Routing services working in tandem with Avaya Intelligent Communications (User-to-User Information, Network Call Redirection and Avaya Agent Deskphone 16CC-Communication Manager5.x and SIP Enablement Services 5.x).

Global VoIP Fuels Enterprise Operations

Verizon Business and Avaya continue to help companies transition to VoIP for enhanced enterprise communications and business operations.

Verizon IP Trunking, compliant with Avaya Communication Manager 5.1.1 and Avaya Communication Manager Branch, provides direct SIP connectivity into an IP PBX, eliminating the need for gateway equipment at the customer's premises.

IP Trunking helps businesses simplify network design and control costs resulting in lower operating overhead, power consumption and maintenance costs. It also delivers features such as BEST (Burstable Enterprise Shared Trunks) which enable customers to share local and long distance trunks across their enterprise providing unprecedented business efficiencies. IP Trunking is available in United States and 10 European countries: Belgium, France, Germany, Ireland, Italy, Luxembourg, The Netherlands, Sweden, Spain and the United Kingdom.


13/05/2009 - Acme Packet and BroadSoft Enhancement Their Joint SIP Trunking Solution
acme_packet_logo.jpg Acme Packet and BroadSoft announce new enhancements to their joint SIP trunking solution that enables service providers to ensure business continuity for large enterprise customers. The solution, which integrates BroadSoft's BroadWorks VoIP application platform with Acme Packet?s Net-Net session border controller, delivers advanced IP-based communications services that were previously not available with premise-based PBX solutions. These services include Microsoft?s Hosted Messaging and Collaboration version 4.5, video-enabled SIP trunking and fixed-mobile convergence.

IP-based Services Increase Collaboration and Productivity for PBX/IP-PBX Customers

While cost savings continue to be a major driver, the demand for unified communicationsand other value-added services is perpetuating the rise in SIP trunking. The BroadSoft/Acme Packet solution enables service providers to increase average revenue per user and reduce churn by bundling applications with their connectivity offers. The solution allows an enterprise with an on-premise PBX or IP PBX to take advantage of innovative IP-enabled communications tools from the service provider ?cloud? including:
  • Microsoft?s Hosted Messaging and Collaboration version 4.5 ? integrates premise-based PBX phones with IT tools such as e-mail, presence and instant messaging;
  • Video-enabled SIP Trunking ? delivers ?personal telepresence? to PBX customers by adding video stations to selected employees and meeting rooms; and
  • FMC ? extends PBX features to mobile devices independent of the network, using BroadSoft?s award-winning BroadWorks Anywhere functionality.
New Enhancements Increase Security and Resiliency of SIP Trunking Connection

New features and functionality in BroadSoft?s latest release of BroadWorks, 14.sp9, further strengthen the BroadSoft/Acme Packet SIP trunking solution, enabling service providers to meet the stringent business continuity requirements of global enterprises with large IP PBX deployments. New trunking features support:
  • Fully Redundant IP Networks ? eliminates any single point of failure for an enterprise;
  • Multiple Trunk Groups per IP PBX ? enables an enterprise to apply sophisticated routing policies for delivery of calls across the trunk groups; and
  • Dynamic Multi-site Enterprise Support ? allows an enterprise to purchase a fixed amount of call capacity and apply that across any number of locations. This is particularly useful for multi-site call center deployments where capacity moves between sites based on the time of day.
In this solution with BroadSoft, Acme Packet?s Net-Net family of session border controllers enhances both the service providers? and enterprises? SIP trunking functionality. For service providers, it provides controls for session admission and overload controls for the IP network transport to assure SLAs, maximize revenues and minimize costs. For enterprises, Acme Packet Net-Net SBCs provide similar control functions relative to its IP PBX, Unified Communications platform and network.

End-to-End Interoperability Testing Improves SIP Trunking Go-to-Market

SIP trunking presents a new set of go-to-market challenges relating to IP PBX interoperability for service providers. IP PBX vendors have different degrees of maturity in their SIP trunking implementations and may not be SIPconnect compliant. Unlike competitive offerings, Acme Packet and BroadSoft have addressed these challenges by ensuring end-to-end interoperability testing with over 40 different IP PBX vendors and variants, including Avaya, Cisco, Siemens and Microsoft?s Office Communications Server 2007 R2. In addition, the BroadSoft/Acme Packet solution has attained SIPconnect compliance and supports current 3GPP specification for deployment of SIP trunking in IP Multimedia Subsystem networks.


12/05/2009 - Digium and snom Simplify Phone Deployments
digium_logo.gifWith the release of Switchvox SMB 4.0, Digium, now makes it easier than ever to deploy snom VoIP phones. The partnership between Digium and snom allows Switchvox, the web-aware IP PBX designed for small-to-mid-sized businesses, to automatically detect and provision snom 3 series phones, as well as the company?s new 820 phone. This capability reduces setup time and allows businesses to easily and inexpensively deploy phones to the desktop.

snom?s devices are developed specifically to meet the needs of the SMB by offering desktop and wireless devices that combine the latest technology with innovative designs. The company?s desktop 3 series handsets have long had a place in offices around the world while its new m3 wireless mobile device takes advantage of the latest technology to offer clear voice and strong data transmissions.

Switchvox SMB is designed for businesses that want a full-featured voice over IP phone system for hundreds of employees per server at a fraction of the cost of traditional PBXs. With Switchvox SMB, Digium offers the power and functionality of Asterisk?the most popular open source telephony software in the world?combined with advanced yet easy-to-use administrative features and close integration with several communications methods and the web.


12/05/2009 - Joe Sharkey on Video Conferencing

Travel satirist Joe Sharkey has penned a piece about Video Conferencing that ran in the New York Times.

This type of coverage supports the theory that video conferencing is now at the mainstream level. Now, if Skype would only handle multi-party calls like SightSpeed, we'd have something really, really big.


07/05/2009 - Cost Savings Drive SMBs To IP Telephony

Small to medium-sized businesses primarily shift to VoIP services because of the cost savings they offer.
That's the conclusion of a new report from Infonetics Research, which also points to powerful features as a secondary motive for SMBs to switch to IP telephony.

07/05/2009 - Microsoft Includes VoIP Ban in App Store Restrictions

Microsoft is to ban apps that enable VoIP services over carriers' networks from its Windows MarketPlace for Mobile store when it launches in the second half of this year.
The VoIP app restriction is among the 12 application types forbidden in a list of "rules" announced by Microsoft.

05/05/2009 - Tone Commander Intros Military-Grade Secure IP Phone - 7810 TSG-6

Tone Commander has introduced the industry’s first TSG-6 SIP-compliant phone. In addition, it announced that the National Telecommunications Security Working Group (NTSWG) has approved the device for government and military use.

 

The NTSWG, formerly known as the Telecommunications Security Group (TSG), is a Joint Working Group of the Committee on National Security Systems (CNSS), which was established under EO 13231 to protect National Security Systems. The TSG issued "standards" as the primary technical and policy resource for all aspects of the Technical Surveillance Countermeasures (TSCM) Program within the U.S. Intelligence Community. TSG Standard 6 (Updated January 2005) is a compilation of TSG-approved telephone security equipment. These items have been specifically evaluated by the NTSWG for security effectiveness.

The 7810 TSG-6 IP phone enables integration wherever IP networks are available and provides security and encryption options for customers who require ultra-secure communications. For example, it offers RTP voice encryption (AES-128) and TLS signaling encryption included in FIPS 140-2 approved algorithms. It also offers DoD features specified in DISN RTS GSR (Defense Information Systems Network, Real Time Services, Generic Systems Requirements) as well as multilevel precedence and preemption, providing barge-in capabilities for high-priority calls.

The Tone Commander 7810 TSG-6 IP phone is Class-A compliant and can be used in Sensitive Compartmented Information Facilities (SCIF) areas without any other equipment for on-hook security. Special positive metallic-disconnect circuitry is built in to guarantee that no unintended microphonic audio signals are produced on any wires leaving the phone. Moreover, additional built-in circuitry completely disconnects the phone from the network when power is removed.

Tone Commander’s 7810 TSG-6 IP phone is priced at $880.50 for retail or $599 for GSA eligible customers.

Source: Phone Plus Mag


05/05/2009 - Mobile VoIP Huge Challenge For Mobile Operators

Traditional network-based mobile carriers face the real prospect of losing a major slice of their voice traffic and revenue to new non-infrastructure players that use VoIP.
This could mean that within 10 years, more than 50 per cent of mobile voice traffic will be carried using end-to-end VoIP, according to Gartner.

03/05/2009 - Vonage reports on May 7: What to look for

Vonage reports its first-quarter financial results Thursday. Given the statements made by the company's CEO on the last earnings call, analysts will be scrutinizing three key metrics: SLAC, customer churn, and net customer gains/losses.

At the end of February, Vonage CEO Marc Lefar called the company's expenses to secure customers - SLAC - "not acceptable," with net addition of customers "well below" expectations. SLAC increased to $309 per customer in Q1 2009, up from $289 per customer in Q4 2008. SLAC should be down given the noises the company made about finding a new ad agency.

Customer churn per month was battered down to 2.9 percent per month in Q1 2009, but that didn't help much, since Vonage registered its first net customer loss of 14,700 subscribers. Lefar said the company had been working on automating its customer care functions and making customer turn up more efficient.

If the "It's cheaper than landline/bad economy drives price shopping" theory holds, net subscribers should be up a bit, assuming the company has managed to reduce churn again.

Other items to look for: Progress on market opportunities outside of North America and the UK, a mobile application, and a new SMB offering. All items were referenced in the Q1 2009 conference call, but new product announcements haven't happened yet.

Related articles
Vonage CEO: Customer acquisition cost "not acceptable," mobile ...
Vonage narrows losses, goes negative on subscribers.


03/05/2009 - Welcome to the New Balkins

When I first heard about Verizon, the landline telco, starting to go into the business of offering WiFi, I thought, "here we go again" as we've already seen them start, then stop deploying hotspots in their service markets.

Back in 2003/2004 Verizon did to WiFi the same as AOL did to VoIP. They bent over and took it from a sister company. In the case of AOL it was Time Warner Cable telling the execs at AOL to basically "cease and desist" from going full bore into the phone business, the same way Verizon Wireless must have told one half of their partner, Verizon, to stand down and not deploy hot spots to give their DSL customers WiFi access.

Now I've read in the WSJ and elsewhere that some think this is simply a "marketing stunt" or a retort to Cablevision's earlier announcement to offer 3 Megs of WiFi coverage to their customers.

I don't think so.

That would be the surface move. But the real battle is about Balkinization of Wireless. Here you have CDMA players Verizon and Sprint, each advancing in the 4G front and each saying we see new forms of technology that will leapfrog the GSM technology over time. Verizon Wireless, which has been about as Anti-WiFi as you can get, has more recently softened that stance and we're starting to see more and more Wireless and Wi-Fi technology come from them. We're also seeing more or better thinking about out of market strategy from Verizon than we are from AT&T (Note the letters I've seen sent by AT&T to out of market users of Call Vantage will support the fact that the company is not really addressing the out of market customer as they suggest uVerse which today is only available in SOME AT&T markets) with the Verizon HUB device that is sold via Verizon Wireless stores and is a VoIP play at its core ala CallVantage.

What we're seeing is the start of Balkinization of the Wireless space, where AT&T says "don't roam on my network" with your FIOS customers. The reason is simple. AT&T has with their pick up of Wayport a few months back a very strong hold on many of the nations most popular hotspots, namely McDonalds and Starbucks. With this most recent foray by the number two wireless provider's parent, one has to wonder why T-Mobile abandoned their HotSpot properties in the USA and most recently the UK (I think it was to use the network to support their 3G capacity needs, but they will not confirm that) and Sprint which had some airport WiFi agreements sold them off to a smart acquirer, Boingo (an agency client) back in 2007.

Both Sprint and Verizon fell under the Qualcomm spell of CDMA is better than WiFi ironically largely propelled by my good friend and sometimes wine drinking pal, Jeff Belk, big Q's former VP, Marketing and later Senior VP of Strategy. Now, some years later, the carriers (AT&T and Verizon, plus BT and others internationally) are all taking to the fact that WiFi is great on a few counts.

1. WiFi fills in gaps when cellular service isn't available--such as in buildings, especially hotels.

2. WiFi gives user a real broadband experience, not a hit or miss experience like we're seeing with 3G on AT&T on both coasts (I was in NYC and rarely received a 3G signal on my iPhone, but did on my Verizon World Smartphone/aka The Blackberry.

3. WiFi drives wholesale sales of bandwidth

But AT&T and Verizon have not really played nice in the USA, so I predict they won't play nice when it comes to this issue either. Welcome to the Balkins of Wireless with their enemy combatants in the battle being Sprint and T-Mobile.

What we need is a unified USA wireless strategy, not just a Rural Broadband Stimulus Package, otherwise we end up just like the Balkins. Divided and conquered.


02/05/2009 - Friday Links: Aastra, Truphone 3.0, VoIP in the Sky
The VoIP Weblog has the skinny on the new Truphone 3.0. Read about Aastra’s new SIP handsets on VoIP News of the UK. Andy Abramson found another way to make VoIP calls while flying the friendly skies. Read about it on VoIP Watch.

30/04/2009 - First-Ever TSG-6 SIP-Compliant Phone Released
The first-ever TSG-6 SIP-compliant phone has been released by Tone Commander and it’s already approved by the National Telecommunications Security Working Group (NTSWG) for government and military use. The US-made Tone Commander 7810 TSG-6 IP phone can be integrated wherever IP networks are available. “We are proud to offer this dynamic, cutting-edge new phone,” said Steve [...]

30/04/2009 - Fring Targets Mainstream Users With New Funding

VoIP start-up fring has announced that it intends to accelerate its growth plans after completing a third round of funding.
Avi Shechter, fring co-founder and CEO, said a key objective is to make the free VoIP and IM service easier to use for mainstream "fringsters".

29/04/2009 - Truphone Improves iPhone Mobile VoIP App

Truphone has launched a major upgrade to its free mobile VoIP application for the iPhone.
The latest version of the Apple handset's first-ever VoIP app boasts increased ease of use, speed of function response, intuitiveness and simplicity - along with improved voice quality.

27/04/2009 - VoIP Vendors Failing To Re-think SMB Retail Products

The economic crisis has frequently been held up as an opportunity for the VoIP industry to introduce businesses to the benefits and efficiencies offered by "non-traditional" telecom services.
But Kent Hellebust, CMO and general manager of Individual and Digital Phone Services at Telanetix, believes many VoIP service providers are failing to respond to the fast moving pace of the business retail channel.
He tells voip.biz-news how telecom vendors can effectively capitalise on potential opportunities in the US Small and Medium Business (SMB) market.

27/04/2009 - Agito Named to Top Startups List
The first InformationWeek Startup 50 list includes Agito Networks, the enterprise mobility solutions company. The list includes technology startups that were ranked as the top 50 by readers and editors of InformationWeek. Agito’s technology includes the RoamAnywhere Mobility Router, which brings together UC, Wi-Fi, cellular and IP telephony in one solution. “As the only fixed mobile [...]

24/04/2009 - New VoIP Network Enterprise Service Kit From Fluke Networks
 
 
Fluke Networks, provider of innovative Network SuperVision Solutions for the testing, monitoring and analysis of enterprise and telecommunications networks, announces the availability of the VoIP Enterprise Service Kit, designed to ensure successful deployment of VoIP phones over existing network infrastructure.
By using the three vital test tools included in this kit -- a cable qualification tester, an inline performance tester and a digital probe -- technicians can quickly eliminate the most common problems plaguing VoIP installations.

The VoIP Enterprise Service Kit fills a void created by existing test tools that only check cable integrity -- without looking at VoIP performance -- and tools that only look at the VoIP phone, without testing the cabling's ability to transmit voice traffic. The new kit reduces the risk of rework and call-backs by testing both infrastructure and phone performance while the technician is on site.

The VoIP Enterprise Service Kit is built around the CableIQ(TM) Qualification Tester. The CableIQ tester checks cable bandwidth to ensure it will support Voice Over IP requirements. This can prevent hours of downtime and troubleshooting when VoIP equipment is installed on cabling with insufficient bandwidth.

Also in the kit is the NetTool(TM) Series II inline tester with VoIP Testing Option. NetTool allows users to see into VoIP calls by placing NetTool between the IP phone and network. Users can now quickly diagnose phone boot-up and call control problems as well as measure key call quality metrics without the need of a costly, hard-to-use protocol analyzer.

The third fundamental tool in the VoIP Enterprise Service Kit is the IntelliTone(TM) probe. IntelliTone simplifies cable identification by responding to unique digital tones which are unaffected by sources of interference that hinder traditional tone-probe sets. Both the CableIQ Qualification Tester and NetTool Inline Tester generate digital tone that can be located by the IntelliTone probe, saving time during cable identification tasks.

The VoIP Enterprise Service Kit is one of several VoIP solutions offered by Fluke Networks. Earlier this week the company announced NetAlly VoIP Assessment and Troubleshooting Software, version 7.0. This new software package helps eliminate risk associated with deploying or expanding VoIP services by assessing the current state of the network and previewing the service before it is deployed on that network. Assessing the network, a requirement of many leading IP PBX manufacturers, makes VoIP deployments faster, more successful and less costly by reducing post-deployment troubleshooting.

Product availability

In addition to the CableIQ Qualification Tester, NetTool(TM) Series II inline tester and the IntelliTone probe, the VoIP Enterprise Service Kit includes six remote office IDs, used for identifying cable outlets at the far end of a link. The VoIP Enterprise Service Kit is available for immediate delivery through Fluke Networks sales partners worldwide.

Source: MarketWire


23/04/2009 - Vopium Picks Up Innovation Award; Extends App to iPhone

Vopium has become the latest mobile VoIP provider to introduce an iPhone application.
The addition to its supported handsets comes as the company was named winner of this year's European Mobile VoIP Technology Innovation Award by Frost & Sullivan.

23/04/2009 - 8×8 Execs to Present at Investor?s Conference
The 11th Annual AeA Micro Cap Financial Conference is coming. It’s scheduled for May 3-5 in Monterey, California at the Monterey Plaza Hotel. The conference brings together tech companies and tech investors to talk about trends, emerging technologies and more. There are a variety of wireless, telecom and other tech companies presenting, including 10 key private [...]

23/04/2009 - Passion Pours Out About AT&T CallVantage Getting Hung Up

Ever since I wrote about my interest in learning more about T-Mobile @ Home experiences a few weeks back, I've been getting notes via email from many a reader who like me has had AT&T's CallVantage service. I've also seen blog posts like this one, from others who were part of the early testing programs like me that AT&T executed so well with bloggers and journalists.

Just this week, as I reported, the letters regarding its near term demise are being received by CallVantages faithful customers. Just like the "geniuses" of Time Warner killed AOL Phone Line, simply to sell VoIP over Cable, AT&T made a decision in 2008 that Uverse needs to be the product that delivers VoIP in their market areas, thus forsaking customers in the rest of the nation who have had no complaints about the service and who have been paying their bills.

Let's face it, the service was the best on the market, hands down. No one knew it was VoIP if you didn't tell them, and in its heyday the service when being marketing by a team of telephony veterans who weren't either shackled or being bridled were making history. They developed and marketed a game changing product.

Now consumers and small office/home office workers (like me) are faced with finding other alternatives of proven, quality voice providers which also offer the suite of services and quality of service that CallVantage delivered. By having AT&T's infrastructure and network, the service started out better. AT&T's peering relationships with the cable operators and other telcos certainly gave them a leg up from everyone else. No other independent operator could match that, which was why I found only the AOL offering and later, Earthlink's True Voice to be in the same league as CallVantage. To put it bluntly, AT&T's offering made Vonage look and sound like tin cans and wires as it was better than the PSTN, so no one knows it's a VoIP call.

I don't know when my service ends, but the letters all say sometime in 2009. I'm trying to explore Uverse but there are some issues, most around alarm monitoring and having the telephone wires routed to my new data closet. We'll see how far that goes. Given I have a T1 from Covad and rock solid cable carrier supplied Internet, I may end up with simply my landline being PSTN or Cable company VoIP just for 911 purposes.

All my calls at this point go over any number of VoIP carriers and the quality I'm seeing from those that have taken the time to work with the better networks is good enough for business. The concern I have with all of them, is simply not wanting to lose my phone number should one of them go out of business. To AT&T's credit, if you are losing CallVantage service, you can port your number. I suggest all that are affected think about moving their number to a service like Junction Networks. I did that with a number I previously moved to Vonage and was able to keep the number. Junction Networks offers a lot of what SOHO business needs via either SIP Trunking or their OnSip service. Other options would be inPhonex, BroadVoice or VoicePulse. Each has of these four companies possesses solid technology and management, are professional with their customer service and are run by nice folks who have always been responsive and courteous in my dealings with them over the years.


22/04/2009 - Social Networking and IM Broaden Appeal of Mobile VoIP Beyond Cheap Calls

INTERVIEW: Alan Paton, research director for independent VoIP comparison website LowCostMob.com, tells voip.biz-news about the increasingly crowded - and sometimes confusing - mobile VoIP market.
He also explains how social networking and Instant Messaging services such as Twitter have the potential to extend the appeal of mobile VoIP beyond simply offering cheap calls.

22/04/2009 - i2Telecom Eyes New Opportunities As Berman Appointed CEO

Telecomms veteran Andy Berman has been appointed Chief Executive Officer of i2Telecom International.
The move follows a "transitional period" for the Atlanta-based company which has seen it shift priorities towards mobile applications and services.

22/04/2009 - Encrypting Voice Calls Between Offices and Mobile Cell Phones
Security vendor, Cellcrypt has announced an application which enables encrypted voice calls from smartphones to conventional office landline phones. The Cellcrypt PBX Gateway integrates with commercial office PBX systems and allows users to complete encrypted voice calls from existing landlines to mobile smartphones that are running Cellcrypt Mobile software.

The PBX Gateway also enables encrypted voice calls between landline locations that have PBX Gateway installed; for instance between offices in different locations.

Cellcrypt technology is currently undergoing certification to the FIPS 140-2 standard approved by the US National Institute of Standard (NIST).

“Organisations spend significant amounts of effort and budget securing their data but until now have not had a viable solution for voice data,” said Simon Bransfield-Garth, CEO at Cellcrypt. “While traditional secure voice solutions have provided poor call quality and fail across most international boundaries, Cellcrypt offers unparalleled voice quality, government-specification security and global coverage never before experienced, all using standard smartphone and PBX technology.”

Source: Cellular News


21/04/2009 - Skype Coming To Nintendo DSi

The Nintendo DSi is likely to follow PSP and join the ranks of the VoIP enabled by getting a version of Skype.
The company has confirmed that there are no technical restrictions preventing a version of its software being developed for the new handheld gaming console, according to TechRadar.

21/04/2009 - NetAlly VoIP Assessment Software Eliminates Deployment Risk

Fluke Networks has released a new version of its NetAlly VoIP Assessment and Troubleshooting Software designed to help eliminate risk associated with deploying or expanding VoIP services.
Version 7.0 of the package works by assessing the current state of the network and previewing the service before it is deployed on that network.

21/04/2009 - FreedomVOICE Offers 9 Ways to Slash Phone Costs and Increase Productivity in a Recession
FreedomVoice_logo.jpg FreedomVOICE lists nine recommendations to help business leaders slash phone costs and increase productivity during a recession. In an effort to help business owners realize the tremendous savings and productivity benefits a hosted VoIP PBX phone solution can provide, FreedomVOICE has compiled a list of 9 ways to slash phone costs and increase productivity in a recession. By subscribing to the FreedomIQ hosted VoIP PBX service, you?ll be able to save money in the following ways:

1. Switch to VoIP

No matter what your industry, call costs for VoIP service is significantly cheaper than call costs for analog phone service. Also, almost all VoIP providers promote a free 30 day money back guarantee and offer domestic long distance calls at no additional cost. According to Jay Schukoske, President of Beach Associates Inc, Beach Associates saved over 50% by switching to VoIP.

2. Use a Hosted PBX Service

Your phone equipment no longer has to be physically located on site. Electing to go the hosted VoIP PBX provider route allows businesses to forgo the large expense associated with purchasing an onsite phone system, as the hosting company will keep the equipment at their location and allow you to access it via the Internet. Users appreciate a hosted system because they don?t have to set aside precious office space for the phone system equipment. The only equipment that needs to be purchased with a hosted solution is the VoIP enabled phones. Using a hosted VoIP PBX solution also means that the business does not have to maintain expensive on-site call switching hardware. Overall, a hosted VoIP PBX saves businesses time, energy, and money.

3. Reduce Staff

If you?re using a hosted VoIP PBX system, then all IT support, maintenance and upgrades will be handled by your solution provider. This will allow you to reduce your staff and cut costs in IT. But making use of a PBX also lets you reduce staff in the administrative department. With today?s VoIP phone system technology, you?ll never need to have someone answer your phone again. After setting up an automated attendant greeting and automatic call transfer, customers will be easily routed to your line without the assistance of a live employee. This means you?ll be able to eliminate the phone receptionist position - if you want to. Hosted PBX services are very flexible and can typically be set up however is best for your company.

4. Avoid System Software Maintenance

Forget purchasing upgraded firmware for your phones. Hosted VoIP PBX providers regularly update your VoIP phones so that you don?t need to. You?ll love having the latest features on a consistent basis. With a traditional PBX, it?s virtually impossible to upgrade to new features and functionality without a forklift to haul out your old system and replace it with the new.

5. Growth Made Easy

Ready to expand? A hosted PBX solution allows you to add or remove phones at will. This means you don?t need to purchase a fixed large phone system in hopes of growth. Instead, you can simply order a new line when the time is right. If for some reason you experience a loss in employees, canceling a line is just as easy.

6. Encourage Telecommuting

A. Reduce Travel Expense

With a hosted VoIP PBX, it becomes easy to access the advanced features of your phone system from a remote location. All a user has to do is connect to the Internet and log in to their VoIP phone and they?ll be able to immediately utilize the same digital phone tools available at the office. With no need to commute, you and your employees can save on fuel costs.

B. Use Visual Call Reports and Recorded Calls to Manage Remote Employees.

Many hosted VoIP PBX providers enable call record and call reporting. Recorded calls and call reports allow business owners to closely manage remote employees and resolve disputes. Through these means, employers can ensure employees are doing their job and providing quality customer service. Chris Lounder, President and Founder of Cruise Adventure Travel Inc., experienced the benefits of visual call reports and call recording capabilities first hand. After switching to FreedomIQ, he had no need for a central office and was able to take his company ?100% virtual.?Each employee or agent now works remote from their home office.

C. Save Money on Office Space

Today?s business VoIP phone systems make the virtual office more attractive than ever before. After switching to a hosted VoIP PBX, you?ll be able to work as a team no matter where you and your employees are located. Even if you?re dispersed across the nation, the seamless PBX transfers will lead customers to believe that you?re all working from one office. With no need for an established location, you?ll be able to save on office space costs.

D. Save Money on Utilities

If your employees are telecommuting, then you?ll be able to cut back on utility usage and reduce expenses. By reducing energy consumption you?ll help the environment.

E. Pull from a Greater Talent Pool

When telecommuting becomes a part of your companies culture it opens up a world of opportunities, one of those being the opportunity to pull from a greater talent pool. With no need for a central office, you can recruit from locations around the globe. The larger your talent pool, the better chance you?ll have to get the perfect fit for your business. This can also result in reduced costs, as income levels fluctuate based on region.

7. Unify Your Communications

Hosted phone systems let you more easily unify your communications. For instance, the FreedomIQ hosted VoIP PBX allows you to have voicemails and faxes sent straight to your inbox. It also lets you integrate your outlook contacts. Unifying communications saves time and increases productivity.

8. Utilize a Softphone

In the case that you don?t want to buy a digital phone, but have access to a computer, many VoIP providers can now integrate with a softphone. Softphones are software applications that let you use your computer as a telephone. Certain softphones, such as the X-Lite 3.0 Softphone from Counterpath, are available at no cost.

9. Increase Productivity with Voice-to-Text

Voice-to-Text technology transcribes voice messages and sends them to your email with the audio file attached. Access to voicemail messages in text form allows a user to clearly determine what was said in a message. With this feature you?ll be able to quickly scan voicemails on your phone and PC without having to listen to the actual message.


20/04/2009 - AT&T unveils 2009 3G broadband expansion plans for Texas
AT&T Inc. outlined its 2009 wireless and broadband network expansion plans for Texas on Thursday. The Dallas-based company said it will expand its high-speed wireless 3G networks throughout the state, with a focus on rural areas, as well as its U-verse home broadband service.

AT&T did not say how much it will spend on this year's upgrades but said it spent more than $6 billion on infrastructure statewide from 2006 to 2008. It said its capital expenditures companywide for 2009 will total between $17 billion and $18 billion.

The highlights from the 2009 plans:

• The addition of 130 new cell sites in Texas, including in Austin, Dallas-Fort Worth, El Paso, San Antonio and Sherman-Denison, but with the majority of new sites in rural areas.

• The launch of 3G wireless data service in 11 Texas markets: Abilene, Amarillo, Beeville, Eagle Pass, Fredericksburg, Garner State Park, Giddings, Huntsville, Kerrville, Lufkin/Nacogdoches and San Angelo.

• Expansion of 3G in several Texas markets, including Austin, Dallas-Fort Worth and Houston.

• The launch of 850 MHz spectrum that will improve 3G wireless capacity and in-building coverage.

• Expansion of the AT&T U-verse network in Austin, Dallas-Fort Worth, Houston and San Antonio.

Source: Dallas News


19/04/2009 - Nortel soldiers on with carrier VoIP

As it continues to work through an ugly bankruptcy process, Nortel took time to tout the addition of four more regional carriers as carrier VoIP customers. The company reports it has a total of 135 Communications Server (CS) 1500 customers globally.

The customers - Arkwest Communications, Dakota Central Telecommunications, Hancock Telephone and Venture Communications Cooperative - aren't exactly what we'd call the largest carriers of note these days. Arkwest is providing service within Yell County, Ark., for example, and offers both phone and IPTV services. Dakota and Venture are both Nortel DMS-10 switch customers and have added the CS 1500 to enable new services such as click-to-call, PC access to voice messages, and end-user web portals.

Hancock may be the biggest customer win out of the bunch. Nortel is providing both the CS 1500 softswitch along with "all" the products and professional services required to design, build, and manage the entire IP network.

If Nortel survives as an independent, albeit shrunken, entity, it is likely carrier VoIP and unified communications would be at the heart of the company that emerges from bankruptcy.

For more:
- Nortel touts carrier wins. Article

Related articles
The death and life of Nortel - FierceTelecom
WSJ: NSN, others eyeing Nortel pieces
Nortel recently said it would consider selling businesses


19/04/2009 - Ifbyphone offers carriers value-add services via SIP trunking

Ifbyphone is announcing this week that it is offering all of its Phone 2.0/mashup style value-added services as white label offerings via SIP trunking, enabling softswitch-equipped carriers to sell phone automation services on top of their VoIP/SIP offerings.

"As transport prices continue to collapse, CLECs and regional telcos and hosted providers need applications to add value," Ifbyphone CEO Irv Shapiro said. "The real power of SIP is a signaling protocol to allow a telephony company to gain access to applications. We're making our applications available to anyone, any carrier to use those applications in their customer base, just as someone can [incorporate] a web service in a web page."

Carriers using softswitches can add Ifbyphone features like full-function IVR, Call Queuing, Call Tracking and "Find Me" Call Forwarding, and complete applications such as Voice Broadcasting, Store Locator, and Lead Distributor without having to do the capital outlays for building their own applications.

The key in implementing the service is leveraging SIP trunking, allowing carriers to connect to Ifbyphone and route calls to what the company is calling "Smart ports" within the Ifbyphone platform, while also retaining origination and termination. Small to medium-sized carriers can access the features and services on a pay-as-you-go model, rather than investing significant dollars in capital expenditures and programming.

Shapiro outlined three business scenarios for implementing the services, with a $10,000 one-time setup fee for setting up the SIP trunk attached to all of them. For a limited number of customers needing IVR-style features, a carrier could route calls to Ifbyphone and simply get charged back on a per-minute basis for usage of those features. Larger usage would necessitate the rental of dedicated applications ports, with some capability to burst/oversubscribe on the first month to balance usage correctly -- but you have to pay for what you use. Finally, Ifbyphone is willing to work out a partnering relationship with a larger CLEC of sufficient size with a revenue share model.

While voice is the current focus, Sharpiro said any SIP applications could be delivered via the same model.  "We're the first SIP applications warehouse on the net," he remarked.

Ifbyphone is certainly going through boom times with its current business. The company has reportedly growing at a rate of 10 to 15 percent per month over the last 20 months, with the first quarter of 2009 showing 50 percent growth over Q4 2008.

Related articles
Ifbyphone, Top VoIP Company - FierceVoIP
Ifbyphone upgrades Voice 2.0 services to version 3.0 - FierceVoIP


19/04/2009 - Mixed Signals on Skype With T-Mobile

Radio Netherlands has an interesting comment about T-Mobile/Netherlands not being opposed to Skype on the iPhone, while sister T-Mobile Germany is.

In the Netherlands, T-Mobile is the exclusive provider of iPhones. T-Mobile Nederland is not against the use of Skype on its network. The German branch of the company, however, is blocking its use by mobile phones, officially to prevent the network from becoming overburdened.

Interestingly, when I queried the USA folks who represent T-Mobile I received this response from a T-Mobile spokesperson:

"T-Mobile is supportive and working towards a more open wireless experience that invites innovation to our network and embraces customer choice and we are committed to enabling a broader set of devices and applications to run on the T-Mobile network. Our goal is to provide an optimal wireless experience for our entire customer base, and if it's determined that a customer's use of a third-party application may lessen this experience for our other customers, we will take the necessary precautions to protect and maintain an excellent customer experience on our network."

So until Skype is running on the T-Mobile handsets in the USA (meaning Android) in a big way, over 3G or other apps like Truphone and Fring, or even SlingBox, we won't know just how far T-Mobile will go here.


18/04/2009 - SEC goes after former VoIP Inc. executives for fraud

Three former VoIP Inc. executives are being targeted by the SEC for improper bookkeeping and lying to investors about the financial shape of the company.

A complaint filed Monday in Miami federal court says that between November 2004 and May 2005, ex-VoIP inc. CFO and VP of Finance Osvaldo Pitters and GM Terrell Kuykendall recorded $1.4 million in fake revenue from the alleged sale of computer hardware and fees for management services.
The inflated revenue raised the company's overall figures for 2004 by 43 percent.

It is also alleged that VoIP Inc. CEO Steven Ivester knew the company was struggling and the company's actual revenues were "substantially less" than its projections, said the complaint. He didn't question the company's financial statements, but resigned in October 2005 after unloading 4 million shares of the company's stock to make a tidy $4.4 million in profits. The SEC also says he didn't file the proper paperwork.

VoIP Inc.'s financial irregularities were discovered in March 2006, resulting in the resignation of Pitters and the subsequent firing of Kuykendall in April 2006.

The SEC is seeking for the three to lose the profits they made from their actions, pay a civil penalty and permanently bar them from acting as an officer or director of a publicly held company.

Source: Fierce VoIP


17/04/2009 - MagicJack settles with Florida AG

VoIP gizmo/service provider MagicJack has reached a settlement with Florida's attorney general (AG) over charges the Palm Beach County company charged customers for long distance phone service during what was advertised as a free 30-day trial. The company, without any admission it has violated the law, has agreed to make tech support changes and reimburse the state $125,000 for the costs of the investigation.

The Florida AG began investigating last July after receiving lots of complaints from consumers about the product. An investigation also found that the MagicJack product had limitations that were not properly disclosed, and the company didn't have enough customer service people to deal with consumer complaints. The company has "fully resolved" more than 500 customer complaints, according to press reports on the matter.

As a part of the settlement, MagicJack has agreed to implement new practices to assist customers, including a guarantee that all inquiries will be responded to within 24 business hours and a disclaimer on its website clarifying the requirements to participate in a free trial offer.

For more:
- South Florida Business Journal reports. Article.
- Palm Beach Post provides more detail. Article.

Related articles
MagicJack mystique - FierceVoIP
Analyst: Magicjack causing landline loss - FierceVoIP


17/04/2009 - Verizon upgrades VoIP Hub, plans hardware refresh & apps marketplace

Less than 90 days after unveiling its VoIP consumer media phone, Verizon is rolling out new features for the Hub. New goodies in the works include slicker hardware and an applications marketplace.

The new software upgrade includes more downloadable Widgets, instructional cooking videos and games. A web browser based around Google's Chrome browser and a software development kit for third-party programmers are also in the works.

Future hardware prototypes flashed to reporters included a model that resembles a digital picture frame and/or another that includes a smaller, more compact cordless phone.

The Hub applications store is being opened up to expand the appeal of the device, allowing customers to download the apps the want - and ultimately providing a marketplace for third-party developers to sell software a la Apple's iPhone App Store.  A launch date for the app store has not yet been announced.

Furthermore, anyone can now buy the Hub if they choose. When the Hub was initially introduced, purchasers had to be existing Verizon Wireless customers; the device connects to Verizon Wireless services linked to mobile services such as VZ Navigator for directions and local attractions, Chaperone (for tracking phone locations) and V Cast video entertainment.

However, the Hub still has a hefty price tag, costing $199 after a $50 mail-in rebate with a two-year agreement at $35 per month for VoIP and other services, with additional cordless phones at an additional $79.99 each.

Expect to see a national advertising campaign for the Hub to appear later this month.

For more:
- Dow Jones Business Wire on WSJ.com. Post.
- FierceWireless picked up the Reuters story. Article.

Related stories
Verizon launched Hub on Feb. 1
SPOTLIGHT: Verizon's Uber-desktop phone rumors


16/04/2009 - Nortel Signs Up New Regional Carrier Customers Across US
nortel_logo.jpg="alt=Nortel_logo.jpg"Nortel has signed up several new regional carriers across the U.S. bringing the total number of Communication Server 1500 customers to more than 135 globally. Hancock Telephone, ArkWest Communications, Venture Communications Cooperative and Dakota Central Telecommunications are the latest regional carriers to select Nortel's CS 1500 solution. This IP multimedia softswitch gives regional subscribers and small and medium sized businesses a low-cost but highly-reliable solution for providing traditional voice services, as well as multimedia applications like IPTV, fiber to the premises, and end-user Web portal access.

"It is clear that the value of our carrier VoIP and multimedia solutions are resonating with customers," said Samih Elhage, president, Carrier VoIP and Applications, Nortel. "The CS 1500 is high performance VoIP in a small package, bringing the latest voice and multimedia applications to regional carriers at a price they can afford. With our recently announced release of the CS 1500, we've added new revenue generating applications like unified messaging, single number service, subscriber web portal and on-demand conferencing. These new applications help increase customer satisfaction and retention while providing regional operators with a VoIP platform that allows them to reap the maintenance and cost benefits of a converged network."

The CS 1500 allows a phased migration path to VoIP allowing many carriers to reuse existing equipment, which can help reduce capital investment by up to 50 percent. The CS 1500 is also an environmentally friendly solution that can help save service providers money on annual electric utilities.

Due to its small size and simple design, the Nortel CS 1500 helps decrease service provider's costs associated with installation and engineering as well. The CS 1500 is a complete solution that is housed in a single 19" equipment rack. In its smallest configuration, it will occupy approximately two feet of rack space. A single equipment rack will accommodate a fully configured CS 1500 which can serve over 48,000 lines.

Nortel will be showcasing its solutions for regional service providers at the Rural Cellular Association's 17th Annual Convention & Exhibition in Las Vegas. Visit Nortel at booth number 626 from April 28 to May 1.


15/04/2009 - ooma says Internap to blame in Monday outage

Customers of consumer VoIP provider ooma lost service for about six hours Monday, but according to ooma, irate users should point the finger at Internap instead. Dennis Peng, vice president of product management for ooma, wrote in a blog post that all ooma customers were affected by the outage and that upstream Internet service provider Internap was the source of the connectivity issues.

Internap didn't waste time firing back at ooma, as spokeswoman Debra Forrester said the problem was not Internap's fault, and that no other Internap customers experienced a connection failure, indicating the problem was within ooma's system, not Internap's.

Ooma Chief Marketing Officer Rich Buchanan wrote an email saying ooma had network logs to prove the disruption was due to an issue with Internap's systems. Ooma representatives said the outage has prompted them to expedite plans to launch a second data center in the U.S. for emergency failover capabilities. 

For more:
- see the Web Host Industry Review article here

Related articles
Ooma outage for most of Monday
ooma launches Telo home VoIP phone


15/04/2009 - Wednesday Links: Google Voice for the iPhone, Skype
VoIP News of the UK report that college tutors are using VoIP to get parental contact with their students. The VoIP Weblog reports that the founders of Skype want their company back. VoIP Watch reports that there are Google Voice apps coming for the iPhone.

15/04/2009 - Litigation Issues May Hamper Ebay's Skype Spin-off

eBay today announced it plans to spin Skype off as a stand alone publicly traded company in the first half of 2010.
Action at last. But surely the VoIP provider's parent company has to resolve legal issues centred around its core P2P technology - and involving Skype's founders - before the planned Initial Public Offering (IPO) can take place?

15/04/2009 - Hosted VoIP for the SMB: Getting Ready to Cross Another Chasm

The single biggest mistake retail providers make when trying to sell hosted IP telephony to small and mid-sized businesses is that salespeople start with features, when they should start by reassuring buyers that “it is a reliable phone system,” Savatar VP Mike Ahearn told an audience of small telcos and cable companies attending a recent MetaSwitch marketing seminar.

The sales pitch has to begin with “it’s a high-quality phone system that is reliable and lets you keep your phone number,” says Chris Carabello, Meta Switch marketing director. In fact, establishing this lead proposition is so important retail sales personnel should establish that fact even before going to the “it will save you money” pitch.

Only after those two positioning efforts should sales personnel then add that hosted IP telephony “makes your life simpler.” The very last thing that

should be discussed is that IP telephony offers new features.

And even then, when working with small business customers, even the discussion of new features should focus on a few new features that might appeal to the particular prospect.

That often is the reverse of the pitch made by many sales people, who lead with features first, says Carabello. The key message sometimes occurs at the very end of a discussion, but it needs to be delivered right up front, he adds.

It might seem unnecessary to emphasize that the product is “a managed, hosted IP telephony service that allows you to make and receive calls on IP phones or your computer,” but potential buyers are being asked to make a change in behavior that automatically raises the question of how well it will work.

And though there is greater understanding now that hosted IP telephony actually works, possibly 22 percent of potential buyers continue to think VoIP suffers from major quality of service issues, says Ahearn. As many as 28 percent to 32 percent of potential buyers with 100 or fewer employees might believe that, so take the issue head on, right away, he adds.

The important implication is that every prospect has to be reassured, right up front, that “it works.” Conversely, “cost savings” are generally seen as an IP telephony value.

About 38 percent of managers or executives at firms with up to 500 employees already believe IP telephony will save them money. At firms with less than 100 employees, as many as 42 percent of prospects might already believe IP telephony will save them money.

About 18 percent of prospects might be expected to believe that IP telephony offers a more innovative set of features, Ahearn says.

And though hosted IP telephony obviously provides a path to selling many other services that could range from Web hosting to email and data services, “make the hosted telephony sale first, then up-sell later,” suggests Carabello.

The generic pitch should begin with the notion that hosted IP telephony “is an easy to manage phone system that will save money and help you run your business more efficiently,” says Ahearn.

Only after that is established should the salesperson move to the fact that it uses the Internet connection to make calls. And since most small businesses buy on the basis of a basic “cost per employee per month,” emphasize that hosted IP telephony offers a lower cost per user per month than the existing solution.

Ease of use might be the most-important attribute, after the cost per employee per month, and after it has been established that the offer is for a high-quality and reliable phone system. Features are the last thing required, emphasizing that “all the standard phone features are included, as well as one or two helpful new features,” Ahearn says.

The way most small business owners think about the “total cost of ownership” is pretty straightforward. They start with any upfront acquisition costs, then add in the recurring monthly costs for voice and data. Finally, they add in the additional costs of any maintenance or support fees. That figure is divided by the number of users to derive a “per employee per month” cost. That’s the figure a hosted IP telephony provider has to compete with.

In many cases, where a prospect does not yet want to scrap an existing phone system for new IP phones, a T1-based business trunking product based on the use of an integrated access device still will offer a sales opportunity, Carabello says.

In other cases a prospect might own an IP-based phone system and therefore be receptive to a SIP trunk. The best prospect for a hosted IP telephony solution will tend to be a customer with an existing connectivity contract that expires in six to 12 months, using a phone system that is seven years old or more, Carabello says. Beyond that, customer willingness to consider a hosted solution then will come into play.

Hosted IP telephony also can become a retention capability. Where an existing customer has indicated the price of a current service is prompting a potential change of service provider, a hosted IP telephony solution can become a retention device, Carabello adds.

Hosted IP telephony sales, and especially the matching of products with channels, also require some thought, Ahearn says. A service provider with an established direct sales force might be eager to sell a full IP telephony solution, especially as a way of reigniting business services growth when Centrex sales are sluggish because of high cost and limited features.

Sales using channel partners require more thought. Telecom agents historically have shied away from system and solution sales. In those cases, a simple SIP trunk or “integrated access” product that does not require support for customer premises equipment might make sense.

Value-added resellers, on the other hand, have the technical skills to assess and remediate local area networks capable of handling a voice virtual LAN, are used to data network support and LAN hardware. Historically, though, VARs are “voice phobic,” says Ahearn.

The logical approach then is to involve VARs in the network assessment and remediation functions, which are congruent with their existing skills and business models. VARs also are well positioned to handle the installation and configuration details when a full IP telephony solution has been sold by a service provider.

As profit margins on T1 circuit sales tend to be lower than VARs consider adequate, SIP trunking products might have more appeal, in part because it is a culturally-compatible “IP” service and offers recurring service revenues that are more attractive than traditional T1 connections.

Interconnect dealers, on the other hand, are very comfortable with phone system sales, but might see hosted solutions as cannibalizing their existing business, to a great extent. On the other hand, adding hosted IP telephony as a complement to their premises phone business might be attractive to some dealers.

The ability to continue to sell phones, routers, switches, integrated access devices and services might appeal to some dealers.

But there is one prevalent fact that suggests a simple SIP trunking offer will resonate with small businesses who already have invested in IP PBX gear. Ahearn points out that the trunk-to-phone ratio for smaller businesses is pretty close to 1:1. But an IP phone system really does quite well with a 4:1 concentration ratio.

Firms with four to seven employees report buying one to 1.2 trunk lines for every phone in use. Firms with eight to 10 employees report having 0.6 to 0.7 trunk lines for every phone in service.

Organizations with 11 to 20 employees report having 0.5 to 0.6 trunk lines for every phone. Firms with 20 or more employees say they have about 0.4 trunk lines for every phone.

The implications are fairly clear. Organizations that need to support between a few trunks and 14 PBX trunks are vastly over-provisioning trunk capacity. The typical organization using IP phones can get along fine with a 4:1 ratio of phones to trunks.

For a firm supporting six phones, and buying six trunks, an alternative SIP trunk strategy could save as much as $1,915 a year.

An organization requiring 14 trunks could save $2,205 a year by swapping SIP trunks with a 4:1 concentration ratio for PRI trunks that are provisioned at a 0.4 concentration ratio of phones to trunks.

The clear implication is that a small organization can save money immediately by replacing PBX trunks with SIP trunks.

Savatar’s research also suggests a relatively small number of applications or functions are most critical for SMBs with fewer than 100 employees. Though the relative importance of these features varies by firm size, just nine features are most important for small and smaller businesses with fewer than 100
employees.

Keep in mind that although some features such as simultaneous ring and “find me, follow me” are valuable, the top-nine list includes elements most in the business might not actually consider “features,” but are required attributes.

Items such as “call control,” direct inward dial numbers and caller identification, for example, are among the nine most-important features. Most retailers of IP telephony services might not even consider those to be features at all, but table stakes.

And that might suggest an important marketing disconnect exists in the hosted IP telephony business. “They need it simple,” says Ahearn. In fact, as Savatar repeatedly has found, there is no such thing as a recognized “market leader” for hosted IP telephony, or even IP telephony itself. Potential customers have not yet coalesced around the notion that there is yet a logical provider of IP telephony.

And that uncertainty extends to both contestants within a provider segment, as well as between provider segments. Potential buyers are just as likely to name a cable company the logical provider as they are an equipment manufacturer, telco or “non-traditional” telco as the logical business VoIP supplier.

In its latest survey, Savatar found 20 percent of respondents in the “smaller than 100” employee category naming “non-traditional telcos” as their choice for logical business VoIP provider. Equipment providers were second at 18 percent while traditional telcos were third at 16 percent.

The strong finding for equipment providers probably reflects a view that phone system dealers (and less likely value-added resellers) are the logical suppliers.

The market is waiting for somebody to explain this in language they want to hear.

Business VoIP adoption trends reinforce the notion that buyers remain confused. Savatar’s VoIP adoption tracking suggests that interest peaked in 2006 and has been declining since then.

One can suggest any number of possible explanations, logically including the notion that business VoIP now is at a “chasm” between customer segments. Either business VoIP is between innovators and early adopters, or between early adopter and early majority customer segments of a product lifecycle.

The classic theory tells us that the value proposition that drives innovators is different from early adopters, and different from early adopters to early majority as well. Consultant Geoffrey Moore says there are, in fact, different value propositions at each stage of the adoption curve, and that providers typically stumble at the transitions.

Innovators always are a small group of technology enthusiasts whose values are different from those of most buyers. Early adopters see themselves as visionaries who want to make huge leaps in business and are willing to take high risks.

Those of us who sell IP telephony to small and mid-size business might immediately recognize that this is not the profile of most prospects you deal with.

The “early majority” segment consists of pragmatists. They care about the company they are buying from, the quality of the product they are buying, the infrastructure of supporting products and system interfaces, and the reliability of the service they are going to get. If that sounds like your prospects, you are dealing with an “early majority” candidate.

Early adopters are “techies.” They want power tools; they eat, sleep, and drink tech.

Mainstream users are techno-phobic. They only care about the value, not how the value is satisfied, or how the technology works. The mass market customer actually doesn’t want lots of ability to tweak the product: they want simple, obvious, “one button” interfaces.

Carabello suggests IP telephony for the SMB market is poised right between “early adopters” and “early majority.” That is really important as it implies a change of positioning to match the values of the next set of buyers.

Perhaps we are leaving a stage at which sales were made to adventurous, risk-tolerant buyers looking for tools to support business disruption. We are entering a stage where buyers are conservative and focused on reliability, ease of use and the quality of their suppliers.

Something else is intriguing. According to the Savatar findings, trunking has been adopted by almost as many users as hosted IP telephony, while hosted and premises solutions likewise are splitting sales.

If confusion is an issue, then the simple message of “save money” on your monthly recurring charges is pragmatic enough a value to appeal to
pragmatists.

If we indeed are about to cross another chasm in the product adoption lifecycle, marketing to SMBs will have to change. If the pitch to early adopters was “look at the upside,” the pitch to “early majority” customers is almost “avoid the downside.” IP


15/04/2009 - Where I See the Cable Operators Taking Broadband

While Stacey Higginbotham @ Gigaom is busily keeping a very careful eye on what the cable operators are going to do with metered bandwidth, I've been given thought to what they will do to really make money.

The answer resides in how the MSO's have always made money.

Charging the newly minted content providers as well as the service providers who will cross their networks. How? Just like they do with the cable networks that come along now, versus the established players.

Here's I see it working:

Cable Exec: Hello Mr. Skype. We'd love to have you available in our 10 million homes passed.

Mr. Skype: that's great. We already are going to many of your homes.

Cable Exec: Yes. You have been. But you see, we need to upgrade our network as all the video and the file sharing you're users are doing is really a burden to us. It cuts in to the bandwidth we need for our new IP based DVR traffic.

Mr. Skype: Well upgrading your network will certainly be good for everyone.

Cable Exec: We're glad you see it that way. We have decided a nickel a month per home passed is a fair price. So effective next month you'll send us a check for $500,000 a month for each home we pass. Oh and we're adding new systems every quarter so plan accordingly.

With over one hundred million homes passed a year by the cable MSO's Skype alone would contribute to the cable operators top line $60,000,000 just to get access under this scenario. Unfortunately, out of the 10 million homes of the one cable system, it's a good bet Skype is only being paid by less than five percent of the subscribers.

Of course the cable operators won't stop there.

Cable Exec: Mr. Jobs. You know we're both in the Pay Per View movie business now. You sell via downloads, we sell based on OnDemand. Our customers are the same, and both receive the content that travels over our last mile. We've decided your $14.99 model for ownership and $3.99 for rentals is hurting us. It's also hurting our big advertisers, the local movie rental stores.

Mr. Jobs: Well you know we have disrupted the music business.

Cable Exec: Yes, we saw that and we also have seen a drop off in viewership of some tv shows too. It seems people like to pay you for iTunes TV to watch HD, rather than pay us for our HD video channels. Really hurts our subscriber values.

Mr. Jobs: Well, Apple has always found a way to keep our price points up, and we keep selling more. Maybe we can help you with your marketing, especially to consumers.

Cable Exec: I'm so glad to hear that. What we'd like to do is have Apple pay us a nickel for every home passed that could have Internet access......

So while I'm sure the net neutrality advocates will yell and scream, the outcome is inevitable. We're heading to a sending party pays model. But to allow it to happen a few things will have to co-exist.

End user targeted Non-commercial content (i.e content that is not paid for will be allowed to pass) just like public tv. The same will go for local content that is commercial. Think of the Must Carry rule applying to digital content. This is really spur the growth of HyperLocal media, and make up for the sudden lack of "local news" organizations.

Let's face it. You're really only paying for the last mile, not the Internet. Because the Internet is free...Right?


14/04/2009 - EU Rules May Force Operators to Allow VoIP

The European Union (EU) is preparing legislation to force carriers to allow VoIP to run on their cellular networks.
EU Telecoms Commissioner Viviane Reding has said that "action" should be taken against carriers that use their market power to block "innovative services".

14/04/2009 - The proliferating power of Twitter

With 14 million users visiting its site 99 million times last month, there's value to be found for everyone somewhere in 140 character "tweets." Consumer-facing companies such as Dell, Starbucks and Whole Foods can take the temperature of their customers and adopt their marketing on-the-fly, while political protesters in far-away places can tweet the positions around the globe.

Taking a deep dive, the New York Times chronicles the growing power of Twitter, from Amazon.com making real-time apologies for book misclassification, to the potential of paring sensors with Twitter. One day you may be able to get tweeted when someone breaks into your house, or your doctor could get a notice if your blood sugar is too high. (Not so sure if we're comforted by surgeons tweeting during brain surgery, however).

Twitter gets higher marks for its real-time news gathering potential and its ability to provide short, quick information. Microsoft is mustering its programming muscle to parse through tweets and figuring out who the key posters are within a value chain of sorts.

Fierce is also on the Twitter bandwagon; you can follow our tweets at FierceVoIP or review the latest ones at www.fiercevoip.com/twitter.

For more:
- NY Times and the proliferating power of Twitter. Article.

Related articles
Twittering the telcos - FierceTelecom
Qwest joins the Twitter trend - FierceTelecom
Twitter hangers-on beat the bird to the money - FierceVoIP
Google and Twitter talk acquisition - FierceVoIP


14/04/2009 - Ooma outage for most of Monday

VoIP provider Ooma experienced a service shutdown Monday lasting from 2 p.m. until 8 p.m. EST, and the service was still experiencing problems for the rest of the day, according to the Silicon Valley Business Journal. Chief Marketing Officer Rich Buchanan tweeted about the incident, acknowledging the outage and asking for patience while the company fixed the problem.

Ooma has had a great year so far, with CEO Eric Stang reporting large subscriber gains and forecasting profitability by the end of 2009. A trial partnership with Best Buy that has since blossomed into a distribution deal for all of Best Buy's more than 1,000 locations has been one of the key catalysts for ooma's growth. However, if service outages become commonplace, it could give up a lot of the ground it has made in a hurry. 

For more:
- see the Silicon Valley Business Journal article here 

Related articles
ooma launches Telo home VoIP phone
The ooma conspiracy -- or why Vonage is ultimately doomed


14/04/2009 - Qik and MaxRoam Partner on Global Roaming

QIK and Cubic Telecom, led by pal Pat Phelan, have taken the first step towards helping traveling mobile users save money on more than calls, by launching a mobile roaming platform, called QikRoam, that includes discounted global data roaming.

First, as one of the founders of Cubic Telecom shared with me a few months back at IT Expo in Miami, the rates being initially offered for data roaming are a starting point. What this means is the traveler can know what they will be paying on their data bill, and save money on their voice calls, have all the MaxRoam services and benefits (pre-paid calling, local numbers in country, SMS, etc.) plus the piece of mind of knowing they won't see a huge bill. This mirrors the kind of thinking that client Truphone has behind their upcoming Truphone Local Anywhere service.

The Cubic folks have done an amazing job at piecing this all together, and a quick look saw rates where people travel the most with discounts up to 80 percent. For, those who don't want to SIM swap as they go from country to country (as I do) the service is meaningful, and is the next generation of MaxRoam. By working with a partner in QIK, which needs access to the data network to send video, it's a perfect match. So while other options exist, like buying pre-paid cards in each country, but that tends to leave you with credit left over, while the Qik/Cubic offer lets you use that credit in the next country.

Congrats to being the disruptor in telecom Pat. And to the Qik folks, well done.


12/04/2009 - The Perils of These Times

Alec Saunders hired an independent developer for iotum to develop a version of Calliflower for the iPhone. Now due to a variety of factors iotum and the developer are at odds

As a supplier of services to iotum since before their DEMO God winning debut, we have taken the different approach, choosing to trust the character and moral fiber of Alec and Howard Thaw by accepting deferred payments and debentures. We've done this with other clients, and in all but one case, every penny has been paid.

Different times require different kinds of business relationships but at the end of the day, trust is what matters.


10/04/2009 - Friday Links: Android VoIP Handsets, VoIP in the EU
RingPlus is offering a free vacation getaway Read about it on TMCnet. TG Daily reports that the EU may force wireless carriers to allow VoIP on cell phones. EE Times says that a slew of Android products from Google including VoIP handsets are on the very near horizon.

08/04/2009 - New Version of RoamAnywhere Router Available
The next-gen version of RoamAnywhere Mobility Router is available from Agito Networks. The powerful enterprise fixed mobile convergence product helps companies to mobilize their voice and unified communications applications while cutting costs. The router brings together Wi-Fi, cellular and IP telephony, extending PBX and deskphone features to mobile handsets. “As presence technologies are gaining a toehold [...]

07/04/2009 - snom?s New SIP Conference Phone
snom has released a SIP conference phone with four-way calling, conference recording functionality and Konftel OmniSound full duplex sound technology. The snom MeetingPoint VoIP phone is compatibile with IP PBX, hosted VoIP and UC solutions. ?snom MeetingPoint marks the next step in the evolution of snom phones as we continue to broaden our product offerings to [...]

07/04/2009 - Cisco Is Opening Up Telepresence

I caught this story about Cisco's ever expanding telepresence game over at TMCnet. On the surface it looks like Cisco PR in action, but digging to the bottom I spied these two factoids:

Cisco TelePresence Recording Studio is an application that expands the application of Cisco TelePresence beyond meetings. It enables customers to create high-quality video messages or record presentations for instant, secure playback on Cisco TelePresence units. Another application, Cisco TelePresence Event Controls provides event managers with tools to produce internal and external Cisco TelePresence events.

High definition interoperability feature of Cisco TelePresence meetings enable inclusion of video from any standards-based high-definition videoconferencing system or standard-definition video conferencing, WebEx and other desktop video applications. This will enable organizations to scale collaboration and leverage existing resources. According to Charles Stucki, vice president and general manager of TelePresence Systems Business Unit at Cisco, the company is reinventing the way users can experience Cisco TelePresence.

So what does this mean? With the recording studio it means those people who don't take part in the conference call can observe it later. This is a key point to what we call "Speakers & Listeners" in my agency as we are strong believers that hearing from the horses mouth is far more important than some filtered version being recited back.

The second is far more important as it takes a stab (in a backhanded and subtle way) at Skype, which has been rapidly becoming the most used video conferencing app. Sorry, but Cisco said STANDARDS BASED so that rules the most used out, and in turn makes CounterPath's Eyebeam and Bria apps important, but also means desktop video devices like the VidTel supplied Grandstream becomes more important. (Note Scott Wharton, Vidtel's founder is a big proponent of standards based video as are the teams at SightSpeed and Counterpath obviously.)

Here's my guess how this all plays out. Cisco with their 802.11 skills, Flip with their HD handheld camera technology creates Video Anywhere as a concept allowing for the Flip HD cam to connect wirelessly via Wi-Fi to the net and reach a telepresence recording and event suite.

The time is coming. It's early on. But it will arrive and the face of video as we know it will change forever.


07/04/2009 - Move Over Wireless, VoIP is Coming to Town (Whether You Like It or Not)
Skype is branching out into wireless with a new and now available thin client for iPhone and an upcoming one for BlackBerry. But the VoIP provider has been meeting with much opposition from wireless carriers who don’t want their users by-passing traditional cellular channels with the voice application that can carry calls over the mobile [...]

05/04/2009 - eBay: What Ever Happened To Due Diligence?

Tom Keating pulled some good facts together about what could be a major issue effecting Skype, one that could be seriously damaging to eBay and the management team at the time of the Skype acquisition.

While Skype was busy celebrating their one million downloads for the Apple iPhone, the team at JoltID, also started by Nicklas Zennstrom, was busy making moves to wrestle alleged control of Skype's core IP technology, a fact never to my knowledge that was revealed at the time of purchase of Skype.

Basically the news surrounds just what Skype is allowed to do with the underlying P2P code that makes Skype do what it does and how Skype has done things recently with some filings.

This is serious because it fundamentally makes everyone who invested in eBay at the time of the purchase of Skype potential members of a greenmail law suite, or party to a class action suit, something the law firms which specialize in those kinds of cases love. Why? Simply because the information if known, would have been material to the decision to purchase eBay stock at the time (Transparency statement: I would be a party as I purchased eBay stock within days of their Skype acquisition.)

When one thinks about this on a variety of levels, one has to get a tad abstract and wonder if this is why Skype is moving to embrace SIP...? Hmmm...


04/04/2009 - Personal Observation About AT&T Network

Lately there has been a lot of noise about the AT&T Mobile Data Network. And, it hasn't been pretty, but the accounts have been true. The network that promises 5 bars of coverage, has a full house, and there's not a lot of flexibility.

Yesterday on the tarmac at McCarren Airport in Las Vegas, as I was leaving from four days at CTIA I had no problem logging onto the AT&T Wireless network, but then I couldn't get any further. Web pages wouldn't load. Skype wouldn't connect. It appeared the gateway was down. When I arrived in San Diego at Lindbergh Field everything behaved as it should.

This morning I pulled out the Acer Aspire One which has a built in 3G modem that AT&T and Radio Shack are selling for $99.00 plus a data contract, and ran a series of speed tests, using a variety of services to see what the connectivity is like. The speeds were solid. The connectivity fast. I was topping out over 2 megs on the download and up to a meg on the upload. On the iPhone, from just a few inches away, the speed was 1.4 on the download and in the high 200's for the upload.

Is the experience bad? No. Is it likely to get better. Yes. As more and more devices get put on the network, the capacity will only increase, as will tower and antenna array configurations.

Using Netbooks and other handheld devices to stay connected is only going to put more stress on the networks overall, but were paying top dollar for our network access, and we should not expect anything but what's promised. And delivering on the promise is the challenge that AT&T now has, as they've delivered to their board the promise of more new customers via their iPhone sales success,


03/04/2009 - Grandstream Release the GXV3140 IP Multimedia Video Phone
 
The GXV3140's extraordinary video quality, advanced telephony features and rich multimedia applications distinguish this product in a unique class of its own. The GXV3140 splendidly blends state-of-the-art real time video conference capability with a number of popular web and social networking applications. It features an advanced 1.3M pixel tilt capable CMOS camera (with privacy shutter), a 4.3” 480x272 digital color LCD, dual Ethernet ports, SD & USB, a stereo headset jack, TV-out, stereo audio-out, and a full duplex speakerphone.
It supports a full HTML web browser, IM with Yahoo/MSN/Google, thousands of internet radio stations, popular online music networks such as Last.fm, Yahoo Flickr web photo album, personalized RSS feeds of news/weather/stock/currencies, calendar, alarm clock, and 9 languages (English, Spanish, Chinese, Japanese, Korean, French, German, Italian, Portuguese). The GXV3140 will support an even greater selection of music and photo networks as well as streaming from popular video sites in the very near future.

The GXV3140 raises the bar for personal multimedia communication by combining a number of cutting edge technologies. Such technologies include: a zero touch plug-and-play deployment, advanced audio/video streaming, hands-off personalization of news/weather/language/time based on automated detection of a users’ location, and 1-touch instant access to popular music/radio/photo/video sites and social networks.

The GXV3140 also incorporates a feature that will enable users to communicate with each other for FREE right out of the box through Grandstream’s industry leading peer-to-peer technology. The GXV3140 will boot up within minutes, ready for making video calls with ZERO configurations when the user plugs the device into a broadband router at home. With this smart peering plug-and-play technology, friends and family can connect with each other through high quality real-time video conferencing over any distance without a charge.

In addition to serving the consumer market, the GXV3140 presents an attractive solution for service providers (especially SIP trunk service providers). Internet Service Providers can offer video telephony and rich multimedia applications bundled with worldwide traditional PSTN termination and E911 service. The GXV3140 supports 3 independent SIP accounts, nearly all popular voice codecs, and leverages Grandstream’s field proven, broadly interoperable SIP technology.

“The GXV3140 is the most advanced and Web friendly IP multimedia phone on the market. By marrying social multimedia applications and IP video conferencing, it offers the consumer market an aesthetically appealing visual communications and entertainment experience,“ says David Li, CEO of Grandstream. “The GXV3140 provides a strong alternative to travel, allowing consumers or business users to stay closely connected with friends, family, colleagues and business partners located around the world for minimum cost. In today’s economic downturn, such a device is critical.

Consumers can maintain frequent visual contact with their loved ones while sparing their discretionary income. In addition, they can enjoy Web entertainment and social networking through 1-touch access on the GXV3140 without using a PC. Grandstream is very pleased to bring this innovative IP multimedia product and the tremendously rich social entertainment experience behind it to the consumer market.”

The GXV3140 will be generally available through Grandstream’s worldwide channel partners in early May for a manufacturer suggested retail price of $299.00 USD.


03/04/2009 - Friday Links: Skype for iPhone, Zer01
Zer01 has announced an unlimited calling plan. Read about it on The VoIP Weblog. Smith on VoIP reviews Skype for iPhone. TMCnet has news about the quick and widespread interest in the Skype for iPhone download.

02/04/2009 - Mobile VoIP: Zer01 Announces Plans For Unlimited Voice and Data Service

Zer01 will launch its "True" mobile VoIP service in the US on July 1st.
Making the announcement at CTIA Wireless, the company said the unlimited voice and data plan will cost USD $69.99 and will support Windows Mobile 6 and newer smartphones.

01/04/2009 - VoiceCon 2009: Verizon Business boosts hosted IP Centrex

ORLANDO, Fla. - Verizon Business has announced significant enhancements to its hosted IP Centrex service, including expansion of its burstable shared trunks capability, softphone support, easier E-911 provisioning, and local number provisioning.

Burstable Enterprise Shared Trunking (BEST), previously available on Verizon's IP trunking service, allows businesses to distribute inbound calls among multiple business locations, avoiding overloading when lots of calls come into one location. It also provides loadsharing of concurrent calls across the enterprise, so customers don't have to purchase more call capacity than they need for a group of locations.

Softphone support is being offered as an advanced feature under Hosted IP Centrex and includes a web management interface. In addition, a web tool allows users to register quickly and manually their physical location for E-911 purposes; other services require a more lengthy help desk service call for E-911 registration.

Another area where Verizon is coming a bit late (but still welcome) to the party is support for local number presence across North America. Businesses can now get local numbers regardless of the physical location of the office to enable a local presence.  A Verizon Business spokesperson indicated that overseas locations will be available down the road.

Related articles
Verizon Business exports key VoIP services around the globe ...
Verizon Business adds new features to wholesale VoIP - FierceVoIP


31/03/2009 - Voiceserve's Voipswitch Mobile Application
voiceserve_logo.jpg Voiceserve announces through its Voipswitch operation which develops innovative VoIP telecom solutions that it has received Symbian Signed status for its new mobile software module the "Vippie Mobile for Symbian". Vippie Mobile connects to Internet using either Wifi, GPRS, EDGE or UMTS. The mobile phone end-user utilizing a unit with the Symbian functions, on the selects the connection option when starting the application.

Symbian OS is designed for mobile devices, developed by Symbian, a company recently acquired by Nokia. Statistics published November 2008 showed that Symbian OS had a 46.6% share of the smart mobile devices.

"The new assigned status is a major break through for the company enabling Voipswitch licensees to spring forward into the mobile telecom arena. We are very confident, with the mobile feature added to our long list of modules, Voipswitch will continue to make its mark within the telephony arena attracting a broad spectrum of clientele globally," said Mr. Alexander Ellinson Chairman of Voiceserve Inc.

With the launch of the Vippie Mobile software for Symbian and windows mobile phones, the company is confidant that the release for other mobile systems including Iphone and Blackberry users will be completed within the next few months.


31/03/2009 - Skype Not Available Yet In Canada, Being Blocked in Germany

Poor Skype. On the heels of their biggest launch ever since their inception, with the release of the iPhone client, a licensing issue around a piece of software, known as a Codec is preventing them from making the App available in Canada.

That's the good news, as that's just a matter of negotiation and figuring out what's a fair amount to pay.

Tom Keating has the news about the Canadian Skype predicament and a way around it.

Now for the bad news. In Germany Deutsche Telekom has taken steps to prevent Skype from being used on the iPhone. The rub here is the company actually runs and controls most of the telephony and data network technology and access in Germany.


31/03/2009 - Virtual PBX and Gizmo5 Announce Combined Business-Class VoIP Service
virtualPBX_logo.gif Virtual PBX and Gizmo5 announce a new collaboration that gives clients a complete business-class phone solution that offers the industry?s deepest feature set at a price level well below the current industry standard.

Built on an open-system VoIP peering platform, the new service combines the feature-rich products of both companies. As part of the announcement, Virtual PBX has launched iVPBX, a new product that provides customers with unlimited inbound calling and no per-minute fees at a price of just under $10 per seat -- about one-fourth to one-fifth the cost of most competing plans. Gizmo5 clients who use the new iVPBX product can send calls by IP directly to their Gizmo phones at no cost.

Virtual PBX has been delivering calls to businesses through its hosted PBX service since 1997. Typically, companies using the service have one main business number for clients to call. Virtual PBX takes those calls, answers them with a ?virtual? attendant, and then delivers them to employees using any kind of phone, in any location. This has enabled small firms and those with distributed employees to portray a professional phone image and get top-end features without the expense or maintenance hassles of purchasing their own telecommunications hardware.

Traditional Virtual PBX pricing plans include a varying number of free minutes with a price of 4.4 to 6.5 cents per minute for additional usage. With the new iVPBX product, available now, calls coming in on a local number and sent to a Gizmo5 phone will have no per-minute fee for unlimited use. For more information on iVPBX, visit www.virtualpbx.com/plans-and-prices.

Gizmo5 offers VoIP services to both consumers and businesses. Users can make and receive calls from any computer with browser access to the Internet, or use Gizmo5 to power IP phones. Gizmo adds a whole host of features like call recording, IM, file sharing, and much more. Setting up a Gizmo5 account is free, and so are inbound calls to a Gizmo client, with a small fee for outbound dialing. By adding the Virtual PBX service, business users of Gizmo5 gain all the advantages of a high-end PBX, such as an auto-attendant, transferring calls between users, and routing calls to departments though ACD queues.

Both companies will be promoting the partnership.


31/03/2009 - Skype Now Available to iPhone and iPod Touch Users
Skype for iPhone, will be available on the Apple App Store beginning today. The app also adds Skype calling and instant messaging to any second generation iPod touch with a compatible headset and microphone.

?Skype software for the iPhone has been the number one request among our users. We are delighted to deliver on this request and put Skype into the pockets of millions of people around the world who are carrying iPhone and iPod touch devices,? said Scott Durchslag, Skype?s Chief Operating Officer. ?Skype for iPhone will open up new ways for more than 400 million Skype users to stay connected and take their Skype conversations with them. Skype for iPhone is an experience that offers the same simplicity, ease-of-use and quality our users have come to expect from Skype, combined with an elegance of design and richness so loved by Apple?s many customers worldwide.?

The application delivers core Skype capabilities including:
  • Free Skype-to-Skype calls from any Wi-Fi zone to other Skype users worldwide
  • Call landline or mobile phones at Skype?s great low rates from any Wi-Fi zone
  • Send/receive instant messages to/from individuals or groups via 3G, Wi-Fi, GPRS or EDGE (whichever is available)
  • Receive calls to a personal online number on Skype
  • See when Skype contacts are online/available to IM or talk
Skype for iPhone requires a Wi-Fi connection to make free Skype-to-Skype calls or low-cost Skype calls to mobiles and landlines. Users will not be charged by Skype for making and receiving Skype-to-Skype calls using an iPhone or iPod touch. Skype?s normal low rates apply if using Skype to call landlines or mobiles.

The app uses Wi-Fi, 3G, GPRS or EDGE (whichever is available) to sign into Skype, update a contact list, maintain and update presence and send/receive instant messages. Skype recommends an unlimited data usage plan for using Skype over a mobile data connection to avoid being charged by a wireless service provider for 3G, GPRS and EDGE mobile data usage.

Profile pictures of other users in a Skype Contacts list are also visible, making it easy to identify them. In addition, users can update their own Skype profile picture from within the Skype for iPhone app, either by choosing an existing image from a photo album on the device, or by using the camera on the iPhone to take a new photo.

The Skype application for the iPhone or iPod touch will be available for free from Apple?s App Store on both devices, or at www.itunes.com/appstore/.


31/03/2009 - Elion to Use ONE20D Routers for VoIP and Other Needs
Estonian telecommunications and IT Provider Elion is using OneAccess Networks for their CPE supplier for new business customers. The company will be specifically using OneAccess’s carrier grade SHDSLbis enabled multiservice access router, the ONE20D. “The OneAccess SHDSL EFM products play a multi-dimensional role in the carrier’s strategy by enabling the migration of the transport network to [...]

30/03/2009 - Skype Announces iPhone App,Video Calling Coming Soon?

Skype is now available for the iPhone - and will be coming to BlackBerry in May.
The VoIP app on the iPhone will only work over Wi-Fi and not 3G. It will allow iPhone subscribers to use phone numbers in their existing iPhone address book - without the need for duplicate lists.
As always, it allows free calls between Skype users and charges for calls to landlines or mobiles.
UPDATE: Since being released on Tuesday it has emerged that Skype on iPhone does works over 3G, despite being intended only for use with WiFi.


30/03/2009 - Vyke Extends Distribution Channel to More Nokia Smartphones
Vyke-logo.jpg Vyke has extended its distribution channel for Nokia mobile phones. Vyke?s mobile Voice over Internet Protocol (?mVoIP?) service is now available for download in new WiFi enabled mobile devices in an increased number of global markets and variants.

The Vyke software and service package was initially launched in Download on the 13th March 2008 in a select number of European markets. Following this limited launch, Vyke has extended this distribution channel to a large number of global markets.

The on-device distribution channel has been extended in two ways:
  • Vyke?s installable mVoIP software and service package for the majority of WiFi enabled Nokia E and N series devices is now available from ?Download? portal in a large number of global markets
  • Vyke?s mVoIP service, with automatic handset configuration and account creation, is available to be downloaded from the homescreen of certain Nokia E75 handsets.
New users can create a Vyke account, receive free trial credit or purchase credit and start calling directly from their device.


30/03/2009 - Is Video Communications On The Phone The Next Big Push?

Over the last few days as a lead up to CTIA in Las Vegas there has been a push from AT&T about video communications on mobile phones.

Let's start with the sleek Nokia E71x that promises two way video.

Then there are the smartphone from Samsung which may be running Symbian I hear. This baby offers one-way video ala QIK but also uses the AT&T Video Share service.

When you add in the rumored Skype for the iPhone you have to see why all this is happening. AT&T wants to sell more data plans. Period to pay for the upgrade that's needed for their network. The network, which is stresses in some markets (mostly the top 10 cities in the USA) is robust elsewhere.

Their mission is to get more people in more places using mobile data, not just the iPhone crowd on both coasts which currently is the majority of the users.


30/03/2009 - The Nokia E75 Is the Phone For Me

One of the phone's I'm looking forward to seeing at CTIA is the new Nokia E75. It has the VoIP stack/SIP stack already in it I'm told and when I saw one a few months ago in prototype stage I was all over it as a replacement for my trusty Nokia E90. Over the last three weeks the E90 was my primary device for phone calls and data, especially in the wine country of France. I don't usually get device envy, but this is one sexy, slim and Andy style device, in any color.

While I have (and love) the Nokia E71, the full keyboard and wider screen just does more for me. Plus with the VoIP technology and Boingo Mobile or when I'm in a hotel with wired broadband in my room, I can use services like Truphone (which like Boingo is a client) or from Vyke or Vopium all of whom have loyal subscriber bases.

The updated Mail for Exchange client is super if you are an Microsoft Exchange user and while it adds an additional cost, means this device may truly be the Nokia Blackberry alternative. In Europe, where RIM sales are far behind Nokias, this means that your mail box and mobile really can be in sync. With the apps that allow you to open and edit Microsoft Office documents on the fly, the expanded keyboard allows for true touch typing, while the closed position Qwerty on phone keyboard allows for rapid messaging.

An app like JoikuSpot makes it a portable hotspot, reducing the need for a 3G card for lightweight data connectivity of a laptop or the need to carry the Cradlepoint to share a connection with friends who need to quickly jump on the net.

Most of all, it's featherlight. You almost forget its in your pocket.


28/03/2009 - When Verizon Wireless Sells Netbooks Will they Be Dells?

I'm figuring if they're good enough for Vodafone in the UK then Dell will be good enough for Verizon Wireless to market in the USA, as Vodafone is a partner in Verizon when they launch a their wireless broadband netbook offer..

What Vodafone has done with Netbooks is give them away in exchange for a 24 month contract in the UK.

The company has also marketed the same Dell Netbook in Spain. Beyond the UK and Spain the offer has also been made in the Netherlands, Portugal, Australia and Greece.

One interesting note though. In Germany, they went with Korean producers Samsung and LG, both of which are brands


26/03/2009 - MyGlobalTalk Prepares Single-SIM Mobile VoIP Solution

INTERVIEW: Larry Stessel, CMO of i2Telecom, talks to voip.biz-news about a new mobile VoIP solution being readied for launch.
The new technology will allow users to make low-cost international calls from anywhere in the world using one SIM card.
i2Telecom's MyGlobalTalk was the winner of voip.biz-news' Product of the Year Award 2008.

26/03/2009 - Is The Next Big Idea HD VoIP?
Jeff Pulver thinks so. Pulver is launching The HD VoIP Summit. It will be held on May 21 in New York. The purpose? To create a platform where vendors can come together and discuss the steps to transform today’s technology into technology that supports HD. Here’s a little about it from Pulver’s blog: From mobile handsets and Enterprise [...]

25/03/2009 - Gizmo5 CEO Challenges Skype For SIP

The CEO of Gizmo5 Michael Robertson has responded to last week's announcement of Skype for SIP by posting a comparison (see below) of the new service and his own company's OpenSky.
While welcoming Skype's initiative, he described it as a "vaporware announcement" with "murky pricing details".

25/03/2009 - Skype Taking Larger Share of International Voice Traffic

International voice traffic continues to rise - despite the availability of an ever-broader range of substitutes for standard telephone calls.
Cross-border telephone traffic grew 14 per cent in 2007 and is estimated to have grown 12 per cent in 2008, to 384 billion minutes, according to data from TeleGeography.

24/03/2009 - Boingo Mobile Now Microsoft Mobile2Market Certified
boingo_logo1.jpg Boingo Mobile is now Microsoft Mobile2Market Certified. Mobile2Market is Microsoft's certification and distribution program for mobile applications, helping software vendors streamline application development and providing logo-approved distribution channels worldwide.

The Mobile2Market certification signifies that Boingo?s new software for Windows Mobile has completed a comprehensive testing program that assures its reliability and compatibility with Windows Mobile 5.0, 6.0, and 6.1 standard and professional devices.

For Boingo Mobile users, the new software will provide a seamless experience that makes using the high-speed Boingo Wi-Fi network as simple as a one-button click to get online. The update also has an improved graphic user interface, a new start-up wizard and expanded language support including US and UK English, French, Spanish, German, Italian, and Portuguese.

In addition to achieving Microsoft Mobile2Market certification, Boingo Mobile is also available on Sony Ericsson?s latest Windows Mobile smartphone, the Xperia X1. Sony Ericsson customers receive the first month free when they sign up at http://mobile.boingo.com/se.

For a monthly flat-fee, Boingo Mobile is a fast and inexpensive connectivity option for multimedia mobile applications such as VoIP calls, video streaming, and file uploading and downloading. Boingo Mobile subscribers enjoy unlimited usage at more than 85,000 hotspots around the world for only $7.95 per month, with no per-minute or per-megabyte fees, no contracts and no cancellation penalties.


24/03/2009 - AT&T Becomes FEMA's Primary Wireless Carrier For Mobile Phones
AT&T Mobility announced it will furnish FEMA workers with RIM BlackBerry mobile phones and laptop wireless devices as part of a $50 million solution award. The smartphones will be powered by AT&T's nationwide EDGE network while its laptop cards will connect to its Wi-Fi LaptopConnect service.

AT&T Inc Mobility announced on Monday it will provide FEMA workers with RIM BlackBerry mobile phones and laptop wireless devices as part of a $50 million solution contract. The smartphones will be powered by AT&T's nationwide EDGE network while its LaptopConnect will run on a similar Wi-Fi network.

The FEMA contract is good for one-year with an option which could be extended up to four years. "A secure wireless communications infrastructure is critical for first responders and their emergency management operations," said Don Herring, senior vice president, AT&T Government Solutions.

AT&T will become FEMA's primary wireless carrier to deliver secure wireless data and voice communications. FEMA workers will use the new mobile services to utilize e-mail, data applications, and Push To Talk voice communications while in the field. Workers will use the BlackBerry smartphones and wireless laptop cards to connect to AT&T's LaptopConnect service.

"With the proven reliability, bandwidth and speed of our network, AT&T Government Solutions can help FEMA employees access the information they need for real-time decision making in the field while ensuring they can collect, access and transmit this information in a secure environment at all times, regardless of location," Herring said.

Click Here to Continue Reading

 


23/03/2009 - eBay Bets on Skype's Entry Into SIP-based PBX To Boost Revenue

Skype has launched Skype for SIP, a beta program that allows companies to make domestic and international VoIP calls from an office PBX rather than PC.
The move comes the week after eBay announced that it expects Skype to more than double its revenue to over USD $1 billion by 2011 - with hopes high that the new business service will be a compelling proposition.

23/03/2009 - Beta Version of Skype Comes to SIP-based PBX Systems
Skype announces the beta version of Skype For SIP for Business users. SIP, short for Session Initiation Protocol, is an open standard and the leading voice over Internet protocol used in businesses telephony networks at millions of locations globally. According to IDC, 438,000 IP PBXes were shipped worldwide in 2008.

Skype For SIP allows SIP PBX owners to benefit from Skype?s low cost calls to fixed phones and mobiles around the world, and to receive calls from Skype users directly into their PBX system.

Businesses can now be reached by the community of over 405 million Skype registered users through click-to-call from their business Web sites. The calls will be received through their existing office system at no cost to the customer. At the same time, businesses can benefit from Skype?s low-cost global calling rates when placing calls to landlines and mobiles worldwide from devices connected to their PBX systems. In addition, they can choose to purchase online Skype numbers available in over 20 countries to receive calls from business contacts and customers who are using traditional fixed lines or mobile phones.

Key Features

The beta version of Skype For SIP will enable business users to:
  • Receive and manage inbound calls from Skype users worldwide on SIP-enabled PBX systems; connecting the company Web site to the PBX system via click-to-call
  • Place calls with Skype to landlines and mobile phones worldwide from any connected SIP-enabled PBX; reducing costs with Skype?s low-cost global rates
  • Purchase Skype?s online numbers, to receive calls to the corporate PBX from landlines or mobile phones
  • Manage Skype calls using their existing hardware and system applications such as call routing, conferencing, phone menus and voicemail; no additional downloads or training are required
How to participate

The Skype For SIP beta program for business users opens today. SIP users, phone system administrators, developers and service partners are invited to apply at www.skypeforsip.com. Applicants will need to be businesses, have an installed SIP based IP-PBX system, as well as a level of technical competency to configure their own SIP-enabled PBX. The initial beta is available to a limited number of participants.

During the beta period all calls will be charged at standard Skype rates. Further pricing details will be announced when the product is fully launched later this year.


22/03/2009 - Tales of Hotels and Bandwidth

As a regular road warrior I can’t stress enough the importance of having really solid bandwidth and decent access when you’re traveling. It may seem like a broken record, but for those of us who actually work on the road and consider hotels, coffee shops, remote work sites and friends’ houses an extension of our own office, try in this day and age of living without it.

First, you have to get past the idea that Internet access should be free. It isn’t. So get over it. And, like most things that cost real money, the better the grade of service you get may not always be at the highest price. Much of what I’ve learned about solid, dependable and reliable comes from two things. Trial and error and the willingness to spend money to be well connected.

Let me first blow through some myths that may help others save their hard earned money:

1.       All hotels with the same brand name will deliver the same experience consistently

FALSE—I’ve stayed in Marriotts, Courtyard By Marriotts, Spring Hill Suites, J.W. Marriotts and even with the same provider delivering the so called “same” experience, after the sign-on screen it remains a guessing game as to what the experience will be like once you hit the Net. I’ve stayed at Hilton’s family of properties, even two owned side by side by the same management company and no two experiences have been the same.

2.       The more expensive the chain the better the connectivity will be.
FALSE-I’ve stayed in some places like Accor’s Sofitel a hotel I love and used both their own wired and the T-Mobile Wireless network in the property. T-Mobile blows away the wired network. On the other hand in the same chain’s Pullman Bercy property in Paris, the connectivity is always better wired. Now let’s step it up to Fairmont in San Jose. In the original and older building the connectivity is never as good as the newer, all fiber tower. Why? The way the network was installed. The older network is similar to DSL, while the new fiber network literally moves things faster than any network around. Difference in download speeds can be as much as 20 megs a second. In San Francisco both the new St. Regis and Intercontinental properties have done it right, dropping in 20-50 megs of available bandwidth. However, get in the wrong end of the hall and use the hotel’s Wi-Fi network and your upload speeds will suffer. Instead pack a travel router of your own (know how to change your IP address to avoid conflicts) and make your own wireless cloud with blazing speeds and your own PUBLIC IP address that lets you use VoIP via Skype or any SIP provider (I use three including OnSip, CallCentric and a private Truphone test account) as well as Vidtel’s video with either Counterpath’s Eyebeam on the Mac or Bria on my Netbooks.

3.       Hotels don’t snoop on you.
FALSE- I was staying in the Hilton Santa Clara within the past few years and my connectivity was detected as to doing something wrong. I was on a Mac running both Mail and Entourage, each checking various email accounts using a combination of Exchange, IMAP and POP. I was also running Skype (P2P), Gizmo (SIP), SightSpeed (SIP Video) and a few other IM sessions. Then there was Flash video and audio, plus some uploading to my blog. The monitoring software kicked in and I was kicked off. A call to the provider yielded some insight, but it was obvious the folks on the other end of the line couldn’t tell what caused it. I went up a few levels and found out that it was what is best called, a false flag alert. Still it slowed me down, and cut into the work time I had before an appointment. Note to hotel operators. If you want business travelers, you better know what business travel technology is today.

4.       Consumer grade access points work just as good as the expensive ones from Cisco.
FALSE-All you have to do is go to the beach front hotel offering free Wi-Fi and compare what their D-Link or Netgear consumer grade router does when the hotel fills up vs. the high end Cisco gear found inside the Hotel 1000 in Seattle or the Intercontinental in Boston. Both properties were built the right way from the ground up and the experience proves it. In the case of hotel infrastructure, you get what you pay for too.

Here are some hotels I like that have given me a great business grade experience over the past few years:

Seattle WA- Hotel 1000-without a doubt the smartest of the smart hotels.

Scottsdale, AZ – Courtyard By Marriott– Mayo Clinic

San Jose, CA – Fairmont San Jose

San Francisco-Intercontinental on Howard Street, as well as he St. Regis and W San Francisco.

Philadelphia, PA – Sofitel Philadelphia, Courtyard By Marriott on 13th Street, Marriott Airport, Embassy Suites on the Parkway

New York City- Sofitel New York and The London

Miami FL – Hyatt’s Hotel Victor and the Renaissance Eden Roc

Las Vegas, NV – Palazzo Hotel and Casino, Renaissance Hotel, L’Hotel at Mandalay Bay

Chicago, IL – Fairmont Chicago

London England-The Andaz and the Metropolitan Hotels

London Heathrow Airport-The Yotel in terminal 4. For the money, best deal going.

Paris France Sofitel (now Pullman) Bercy

Valence France – Novatel Valence Sud

Montpellier France – Softel Montpellier (may now be Pullman brand)

Lyon France – Sofitel Place Bellecour

Beaune France – Novatel Beaune

Munich Germany – Hotel Kempenski Munich Airport and Sofitel Munich Bayerpost

Lisbon Portugal - Hotel Heritage Av Liberdade

Madrid Spain-The Urban Hotel

Barcelona Spain Hesperia Presidente and Hotel Prestige Paseo de Gracia

Valencia Spain-Palau de la Mar

 Bottom line. Be selective. You wouldn’t accept pour water pressure from your shower and stay at the hotel again if you like to take long, hot, and rejuvenating showers when on the road. You wouldn’t accept slow delivery of lousy tasting food from room service, so why accept anything less with your hotel broadband.


22/03/2009 - Tweeting VoIP

VoIP and technology blogger Luca Filigheddu has compiled a list of who he considers to be the 30 top VoIP leaders that use Twitter today. He has an interesting mix of those who do -- Digium's Mark Spencer, Dan York of Voxeo and Irv Shapiro of Ifbyphone - and those who pontificate, including Ken Camp, Jeff Pulver and Lee Dryburgh.

FierceVoIP officially unveiled our Twitter efforts two weeks ago, and we expect to crank the tweets in about 10 days down at VoiceCon, followed by the MetaSwitch Forum and NAB later in April.  

For more:
- Luca's Top 30 VoIP People Twitter list.
- FierceVoIP's Twitter page.

Related articles
Twittering the telcos - FierceTelecom
Of VoiceCon, CTIA and Twitter - FierceVoIP


21/03/2009 - Over 7000 Sites Carry Truphone Story on iPod Touch.

Funny thing about the Internet. Place the right story, in the right place. Apply some solid messaging that the reporter can key in on and voila, you have more than 7,000 hits in a matter of days.

When this story first appeared on Wednesday, late in the day, about Truphone and their iPod Touch application, my team and I knew this was going to be big for our client. We just knew.

From Google search: Results 1 - 10 of about 7,840 English pages for "How an iPod can be a poor man's iPhone". (0.20 seconds)

Granted, some are repeats and sub sections of sites rerunning the story, but the number alone is impressive, especially for a private company.

Our Burrelle's Online Tracking Service yielded over 600 different public media sites carrying the story first day.

Our CyberAlert service tracked over 150 hits.

Each service yielded many of the same, but in combing through the data, we did find that each "clipping service" found a few new hits.

What was impressive to me was that a story on the Associated Press (AP) wire yielded so much in these ways:

1. National Wire (News coverage in more than a majority of the USA states)

2. International Wire (news seen on sites in NZ, Australia and India)

3. State wires reran the story

4. Pick up by all four major online portals news engines (AOL, Google, Yahoo, MSN)

5. Pick up by CNBC, MSNBC, Gannett, Fox and CBS news engines

6. Pick up by major newspapers online sites and what's more many statewide news networks.

7. Pick up by the Time Warner, Charter, Cablevision news engines that feed their subscribers news pages

8. Best of all, pick up by Verizon and Embarq's news portals. Nothing like letting your customer's know about their own services' replacement.

All take the AP feed, but each has their own criteria. This story rapidly sailed through the news network sites and appeared, as the words were hitting on all the right criteria. Talk about search engine optimization, marketing and even some gaming of the algorithms. NOT. This was none of that.

This was simply good old fashion media relations being executed to a T. Pick the right targets, have something in the public's interest and watch it move through what we have labeled internally and with our clients as "The Boulevard of Communications."

There are four houses on that boulevard.

Tastemakers

Trendsetters

Thought Leaders

Followers

This story in just over three months has now hit all four. It didn't matter whether this was the result of a story pitch, a release or being on site at MacWorld or Showstoppers or even Mobile World Congress. It wasn't a Twitter Tweet that did it, or one blog post, but of all the many of those taken together to lead to the AP story and what will follow on to that.

This story is simply the true result of the confluence of it all.

This also occurs because this is all about two things. Relevance and Repetition.

It happens because of enough solid stories, posts and tweets all appearing before this one that mattered.

The reporter, Andrew Vanacore, for the Associated Press then did a masterful job of capturing all the right points and telling the story as well as Truphone could have told it themselves. It was a very well researched piece, extremely well written and loaded with enough keywords that made it something for everyone. Vanacore was able to capture the same essence that had TechCrunch's Mike Butcher so enthused back in December when he broke the news and which Blogalyst (and former Sr. VP @ Qualcomm - and my good friend) Jeff Belk did when he described iPod as the $6.00 cell phone in Unstrung back in February. So I give credit to Butcher and Belk. In their respective categories they were first to see the merit in the story, but was the AP Business Writer, Andrew Vanacore was the one who broke it big.

We often underestimate the value of the wire services. Given how many media outlets still exist, but lack the staff any more to write, those of us in the industry are thankful to the AP and its sister agencies around the world, and to the likes of Andrew Vanacore who still toil at their craft of sifting out good stories from all that are out there.

From France, a big "beaucoup merci" to all like them.


21/03/2009 - Sitofono Expands Click To Call With A Free Twist

Pal Luca's company Sitofono has been at the click to call game for a very long time, and has struck some interesting partnerships along the way. With each new partnership comes some very different ways of deploying his companies very complete and comprehensive back end for calling and call management.

Just this week, Sitofono and iCitta, described by Luca in his post as "leading player in the directory business" have made a big move against the traditional directory players with the launch of their "free" call any business service in Italy and the UK that is located in the iCitta directory.

This is a very good example of putting VoIP and SIP in the middle, making it transparent to the user and easy for the customer. In many ways this is the kind of forward thinking that Ribbit is also promising to deliver, which Voxeo, ifByPhone and Jaduka are already also powering for business, both small, mid size and up into the enterprise.

It's nice to see that start-ups actually have revenue generating ideas, not just ideas to give away for free.


21/03/2009 - Why A Local Number is Important
To me, local telephone numbers in different countries have become important.

With the local numbers, the managing of my calls, being reachable to my friends and business colleagues in different countries has been made easier. What's more, the concept of always being a local or as Truphone's CEO Geraldine Wilson likes to say in interviews when referencing their upcoming "Local Anywhere" service, "Be global. Appear local."

It's important for a few reasons:

1) When making reservations a local number casts the impression that you can be reached more easily. This is especially important for restaurants that like to confirm the booking after the reservation is made, and again day of your scheduled visit.

2) Your friends in different countries don't have to make international calls any more so they call you more often.

3) You can point SIP DIDs to other SIP end points like a SIP client such as EyeBeam or Bria, or to a SIP box like Jazinga or Talkswitch, or to SIP phones or a SIP service like OnSIP.com and the traffic is free to you, plus you can manage your voice mail, all in one place.

4) With some ingenuity you can point the SIP traffic to an unlimited international calling plan like those from Vonage, inPhonex, CallCentric, etc. and know exactly what your paying to reach you on a land line.

5) With even more ingenuity you can point your inbound traffic to GoogleVoice like I do, and then place return calls via that same service to anyone internationally at very low rates (lower than Skype Craig Walker tells me) by dialing in and returning the calls.

6) And with total cleverness, the combination of GoogleVoice and Truphone means that I can receive calls via GoogleVoice, have one of my destinations that is dialed by GV my Truphone number and then have Truphone forward the calls to me on WiFi or to my GSM number whereever I may be at the time usually for free.

Now granted I'm paying about a total of $20.00 a month for the three country DIDs, but the savings is massive compared to that. I make a local call on my mobiles for anywhere from a few pennies a minute to those numbers. That's all. Granted I have SIMs in every country, but with what I've done my costs and my ability to be reached is plain SIMPLE.


20/03/2009 - Friday Links: Twittering VoIP, iPhone, FriendCaller
VoIP and Gadgets Blog checks out FriendCaller - another VoIP app for the iPhone. There is a list of the top 30 VoIP leaders on Twitter up at LucaFiligheddu - what? I’m not on it? ‘Course I don’t Twitter about VoIP. But whatev. NewsOxy has more on the iPhone’s VoIP.

19/03/2009 - Vyke Names New CEO, Confident of Continued Growth

Vyke has appointed Kim Berknov as chief executive, effective from April 1.
The announcement came as the VoIP service provider forecast it will meet market expectations for 2009.

19/03/2009 - Jajah Attracts $ 2.8M To Expand VoIP services

Jajah has secured USD $2.75 million from an anticipated USD $5 million fourth round of funding.
Launched three years ago, the VoIP communication service has grown steadily and now provide a service to millions of users.

19/03/2009 - Nimbuzz Bridges iPhone 3G VoIP Gap

Nimbuzz has today released what it describes as the most comprehensive VoIP application for the iPhone after "quite a few" rejections from Apple.
Building on its iPhone app launched in November, Nimbuzz users can now make international calls to mobiles and landlines at domestic rates by dialing a local access number available in over 50 countries.

19/03/2009 - Nimbuzz?s VoIP Dreams
Nimbuzz is infilitrating the mobile VoIP market for the iPhone and iPod Touch. The company wrote about their efforts to “Bridge the 3G VoIP gap on the iPhone,” on their blog. Basically, the company has improved it’s interface application and now you can make VoIP phone calls via Wi-Fi with any of the partner VoIP providers. [...]

18/03/2009 - Ooma adds Google Voice support

VoIP provider ooma has just announced a series of premier Google Voice Extensions (GVE).  The company says the new enhancements will simplify the Google Voice user experience; we're more interested in how those features were added.

Google Voice features ooma is adding/supporting within its Premier (i.e. you gotta pay for it) package include: caller ID integration, allowing ooma users to display their Google Voice caller ID on outbound calls from ooma hardware without having to dial additional call prompts; forwarding inbound calls made to an ooma phone directly to a Google Voice number for routing; explicit forwarding of Google Voice calls to a specific handset in a home; an announcement of who in the household the call is for based upon which Google Voice account originated the call; and one-touch voice mail from ooma handsets (no need to dial a Google Voice number and password).  The forthcoming second-generation ooma Telo handsets will also display Google Voice SMS text messages.

Perhaps more interesting is the relative rapidity that ooma cranked out its announcement of Google Voice support. If ooma just cranked out the features within the past week based upon the unveiling of Google Voice, that's a pretty quick turn around. If it has been working on and testing features for a while, that would imply a more interesting relationship between ooma and the GV guys.

Ooma's business model is pretty straightforward. You buy the hardware for a one-time fee (currently $249.99 for the baseline hardware bundle) and connect it to a broadband connection, along with your own existing RJ-11 phone. You get your own PSTN phone number with calls between oomas and all U.S. domestic calls free. Adding on the ooma Premier package for advanced IP phone features costs $12.99 per month or $99.99 per year and adds such things as call screening, multi-ring, second-line calling, personalized phone numbers and inbound "blacklists."

Ooma hardware can be purchased at more than 1,000 Best Buy stores and other retail locations including Datavision, Fry's Electronics, Micro Center and J&R, plus tons of online places.

Related articles
Google Voice - The return of GrandCentral
Ooma's price cut, Best Buy deal spurring sales - FierceVoIP
SPOTLIGHT: Ooma not nearly as big as Oprah - FierceTelecom


17/03/2009 - Broadcom's Offers New VoIP Chipset For Next Generation IP Phones

Broadcom has launched a new VoIP chip set for use in the next generation IP phones and multimedia terminals.
The Persona IP Communications Platform gives enterprise and consumer IP phones multimedia capabilities, premium audio, robust Ethernet switching, enhanced security and extensive peripheral support.

17/03/2009 - Arab Telecom Ministers Meet at ARABCOM Telecom Summit
More than 500 international delegates from across the globe will converge in Beirut to take part in Arabcom 2009, one of the biggest telecom summits in the Arab World.

Under the Patronage and in the presence of The Minister of Telecom in Lebanon, H.E. Eng. Gibran Bassil, Arabcom 2009 will be held in Parallel with the Arab Telecom Ministers Annual meeting in Lebanon, on 28-29 May 2009 at the Habtoor Grand Hotel , Beirut.

Arabcom theme is 'Broadband and beyond - Strategic partnership for growth in the region,' Arabcom aims to provide a comprehensive review of the region?s telecommunications industry as well as help in laying out a strategic roadmap for its future development, said Arabcom Group, the organizers.

'The conference comes at a time when the telecom industry is poised for a 'healthy rebound' thanks to growing use of broadband and wireless, said Katia Tayar, founder and president of Arabcom group

It's boom time for the telecom sector in the Arab world, Tayar said, especially with the ICT and mobile penetration rates at an all-time high.

With a 300 million population in 22 countries, the Arab World is witnessing strong growth in telecom subscriber numbers and also rising competition.

'The ICT penetration has reached 5 per cent in many cases and 150 per cent in some others, which makes the Telecom and ICT a huge promising growing field,' Tayar pointed out.

'Lebanon Mobile Telecom penetration has reached 28 per cent of the population with just two operators,' she added.

The Arab World is under pressure to deliver quality telecom and ICT services especially with the introduction of new licenses and regulations.

With the launch of the Telecom Regulatory Authority in Lebanon in 2007 the sector started witnessing a promising future. The TRA is set to privatize and liberalize the market and soon introduce new telecom services, as well as sell new licenses in several fields.

Key issues
The most important annual telecom summit since 1998, Arabcom, will spotlight issues that are key to the development of the telecom sector and discuss the latest technologies, business models, network deployment and case studies.

The summit helps exhibitors to meet clients, partners and prospects face to face, shorten the sales process and generate more leads and reach the right decision makers. 'No other event can provide so many potential clients in one place,' she added.

The high-profile event will attract telecom ministers, regulators, investors, operators, carriers, industry leaders and professionals from across the globe. The Arab Telecom Ministers' annual conference will run parallel to the Summit

Developing sustainable solutions for telecommunications infrastructure in the Arab world, Telecommunications and corporate responsibility strategies, gaining a strong position in the global market and successful launch of operations both regionally and globally are the issues the conference will touch upon, Tayar noted.

The highlights of the Arabcom sessions are:
  • Ministers of Telecom Panel : Keynote speeches
  • Ministers / Operators ? Investors Round tables
  • Successful Case studies presented by world CEO speakers
  • S2- Regulators Panel : Promoting Investments
  • S3- Broadband session : Building effective networks to address developing needs
  • S4- Liberalization, Privatization, Investment session
  • S5- Developing new services & Business Models session
The event is free for operators and government delegates.


17/03/2009 - Konftel Partners with snom
Konftel AB is now manufacturing IP conference phones for snom technology AG. “This order has a certain prestige - snom is a market leader in IP telephony,” said Peter Renkel, CEO at Konftel. snom just launched snom MeetingPoint, a SIP-based conference phone, which is the first phone from the Konftel-snon partnership. “In the moment we decided to complement [...]

17/03/2009 - Truphone Launches Business App Aimed At Halving International Mobile Call Charges

Truphone announced today that it is launching a Blackberry application that enables business users to make international phone calls from their devices at fixed line rates.
The company claims that the new Truphone Business app will reduce call charges by at least half.

13/03/2009 - GrandCentral reborn as Google Voice
According to this story at Tech Crunch Google is relaunching their GrandCentral voice/phone service as Google Voice tomorrow.   If you head on over to voice.google.com you can see the new logo and it will even prompt you to login with your Google account.  As of this moment though (About 10pm PST, Wednesday night) it’s giving me an “Invalid request” error.  Looks like it’s a new toy I can look forward to playing with tomorrow.

I was among those lucky enough to have an account with GrandCentral before their acquisition by Google in 2007.  Actually, I have a couple, but have mostly used one as my primary business number for the past two years.  As a web developer, being able to check my voicemail and manage my calls just a click away from my inbox has done wonders for my productivity.  It also makes screening the numerous daily calls I get about outsourcing my projects much easier to deal with :)

But what’s more fun than a new(ish) Google product?  Complaining about all the features it doesn’t have!

Click Here for the Feature List


12/03/2009 - VoIP Solutions Provider Codima Expands Operations Into France

Codima has announced the launch of operations in the French market.
The VoIP software tools provider is to offer sales, marketing and support to new and existing resellers throughout France from offices in Paris.

12/03/2009 - Hosted VoIP Approaches One Million in the US - and Climbing

The US had almost one million installed hosted IP telephony lines at the end of 2008.
This figure is expected to grow to about 3.6 million lines in 2014, according to a report by Frost & Sullivan.

12/03/2009 - Vyke Forms Partnership for Mobile VoIP With Nimbuzz

Vyke today announced it has formed a partnership with mobile social networking company Nimbuzz.
The move is intended to build upon the strengths of both Vyke and Nimbuzz by combining the former's paid mVoIP service with the latter's mobile peer to peer mobile social messaging and VoIP services.

12/03/2009 - CounterPath Granted Patent for Handoff Between Cellular and Internet Protocol Telephony
CounterPath Corporation, a leading provider of desktop and mobile VoIP software products and solutions, today announced that the company has been assigned United States patent number 7,502,615 for its technology pertaining to handoffs between cellular and IP telephony.
 
The newly patented technology enables users to roam between mobile and IP networks seamlessly, allowing active calls to be handed off faster between mobile and IP networks.

"The significance of this patent is far reaching," said Donovan Jones, President and CEO of CounterPath. "Architecturally we made some technical choices that make handover faster. Also, because we leveraged standards-based protocols like SIP, our technology works with virtually any network architecture and technology without requiring proprietary access points or clients. This approach works in both pre-IMS and IMS networks."

Mobile operators who integrate CounterPath's Network Convergence Gateway (NCG) into their offerings will be able to leverage the Internet as an extension to their network reach, giving their end users access from any Internet-connected location. Enterprise customers can utilize the NCG to access their PBX from the mobile network regardless of whether they are connected via IP or GSM/CDMA networks, enabling their workforce to use their Wi-Fi-enabled mobile phones virtually anywhere in the world without having to pay expensive roaming fees.

Typically, mobile operators only receive a small percentage of the roaming revenue when their customers roam in foreign networks but if the call takes place over Wi-Fi they receive all the revenue. In addition to significantly improving their roaming revenue while reducing costs, mobile operators will also be able to pass on savings to their subscribers, thereby increasing their competitive advantage in the marketplace.

This patent is the latest in CounterPath technology to enable seamless, robust and cost-effective IP-based communications. CounterPath has 26 patents issued or in progress.

Source: PR Web


12/03/2009 - FreedomIQ Hosted VoIP PBX Enhanced to Support Cisco WIP310 Wireless-G
FreedomVOICE announces that the FreedomIQ Hosted VoIP PBX has been enhanced to support use of the Cisco WIP310 Wireless-G VoIP phone. The WIP310 adds a new dimension to FreedomIQ VoIP solutions. Whether held over in an airport or doing business in a hotel lobby, mobile professionals can enjoy all of the advanced features of their FreedomIQ Hosted VoIP PBX from any location with wireless Internet access.

?The rise of sophisticated wireless networks is pushing the envelope for what can be done in the world of business VoIP,? says Eric Thomas, founder and CEO of FreedomVOICE. ?The WIP310 Wireless-G from Cisco allows users of our VoIP phone systems to achieve the same functionality as their desktop VoIP phone when they?re away from their desk.?

On why FreedomIQ chose to support the WIP310, Thomas says, ?The demand for a wireless IP phone is simply too great for any savvy VoIP service provider to ignore. As telecommuting continues to rise and office size continues to shrink, the flexibility and power provided by a wireless IP phone becomes increasingly valuable. We tested a variety of wireless handsets to support with FreedomIQ, but in the end Cisco?s WIP310 was head and shoulders above the rest.?

Beyond the practical benefits of using the WIP310 with FreedomIQ, the phone itself boasts many advanced features:
  • Backlit display and keypad
  • Acoustic echo cancellation
  • WEP wireless encryption
  • 802.11b/g standards compliance
  • A USB port and base charger
  • 3 hours talk time, 40 hours standby

11/03/2009 - Voiceserve's Voipswitch Products Draw Interest at Cebit Hanover 2009
Voiceserve exhibited its latest VOIPSWITCH products at CeBIT 2009 in Hanover, Germany. The dynamic range of Voipswitch modules incorporated in the Voipswitch solution caters for a very broad range of Softswitch VOIP clientele. Interested potential clientele included WIFI, ISP and VOIP operators. VOIP hardware manufacturers from Asia, Europe and the USA exhibiting their wares at the fair showed interest in having the Voipswitch modules incorporated in their hardware. At the Exhibition, demonstrations were given showing the latest window mobile and IP-PBX software in addition to the already versatile standard Voipswitch modules.


11/03/2009 - VoIP Solutions Provider Cypress Communications Expanding into Europe and Middle East
voip solutions
One of the US's largest providers of VoIP solutions, Cypress Communications, is to announce shortly that it is expanding operations into Europe and the Middle East.
After more than 20 years providing managed communication solutions to clients across the States, the Atlanta, Georgia-based company is to extend its network internationally.

11/03/2009 - Hosted VoIP goes better with UC

Frost & Sullivan says integrating unified communications (UC) applications such as chat, presence and conferencing, as well as more enmeshed apps such as CRM and ERP, into so-called communications-enabled business processes will provide the most opportunity for the hosted VoIP market. 

Close to 1 million installed hosted IP telephony lines were installed at the end of 2008, says Frost's new report "North American Hosted IP Telephony Service Markets." The firm expects the number to grow to about 3.6 million lines in 2014, with small businesses attracted to hosted offerings for cost-effective voice communications. Medium and larger businesses will seek out hosted solutions so they can focus on "core business processes," as well as to get access to apps and capabilities they can test without a capex spend.

IP telephony vendors will have to develop "astute" channel strategies since most service providers are smaller, next-generation providers with limited geographic footprint and support capabilities, no established brand-name recognition, and no established customer base, says Frost.

Frost recommends that service providers expand and diversify their channels, but believes the market will still remain "extremely fragmented" due to the reluctance of incumbent carriers to grow market share at the expense of cannibalizing legacy service revenues, along with limited demand for next-gen hosted services among their existing Centrix base.

Regardless of who is selling - CLEC, SaaS/hosted providers, VARs, or system integrators - channel support will determine the success of each provider's chances.

The crystal ball also sees providers taking advantage of M&A opportunities based on complementary technologies, expertise or channels, since consolidation can help improve customer awareness and margins.

For more:
- Frost summarizes its new report.

Related articles
Tight Budgets Drive SMEs to Hosted VoIP - FierceVoIP
Enterprise VoIP slowing due to economy, says In-Stat - FierceVoIP


10/03/2009 - New Report Talks Wireless, VOIP in Nigeria
There is a new report from Pyramid Research that highlights the telecom market in Nigeria. Turns out that Nigeria has the largest mobile telecom market in all of Africa and it’s expected to keep growing over the next five years. “The bulk of service revenue will continue to come from mobile, which will generate 83 percent [...]

10/03/2009 - CounterPath Granted Patent for Handoff Between Cellular and IP Telephony
CounterPathLogo.gif CounterPath has been assigned United States patent number 7,502,615 for its technology pertaining to handoffs between cellular and IP telephony. The newly patented technology enables users to roam between mobile and IP networks seamlessly, allowing active calls to be handed off faster between mobile and IP networks.

"The significance of this patent is far reaching," said Donovan Jones, President and CEO of CounterPath. "Architecturally we made some technical choices that make handover faster. Also, because we leveraged standards-based protocols like SIP, our technology works with virtually any network architecture and technology without requiring proprietary access points or clients. This approach works in both pre-IMS and IMS networks."

Mobile operators who integrate CounterPath's Network Convergence Gateway (NCG) into their offerings will be able to leverage the Internet as an extension to their network reach, giving their end users access from any Internet-connected location. Enterprise customers can utilize the NCG to access their PBX from the mobile network regardless of whether they are connected via IP or GSM/CDMA networks, enabling their workforce to use their Wi-Fi-enabled mobile phones virtually anywhere in the world without having to pay expensive roaming fees.

Typically, mobile operators only receive a small percentage of the roaming revenue when their customers roam in foreign networks but if the call takes place over Wi-Fi they receive all the revenue. In addition to significantly improving their roaming revenue while reducing costs, mobile operators will also be able to pass on savings to their subscribers, thereby increasing their competitive advantage in the marketplace.

This patent is the latest in CounterPath technology to enable seamless, robust and cost-effective IP-based communications. CounterPath has 26 patents issued or in progress.


09/03/2009 - RoamAnywhere Mobility Router Now Available in Europe
RoamAnywhere Mobility Router is now available in Europe. Agito Networks, the company behind RoamAnywhere, says that their solution lets companies cut back on telephony expenses by bringing the capabilities of VoIP over WLAN to mobile phones. “In a lot of enterprises, people are using their mobile phone as their primary phone, instead of their deskphone,” said [...]

09/03/2009 - Motorola Intros VoIP-Enabled EDA
Motorola has release the MC55 EDA, an Enterprise Digital Assistant with a 3.5 inch display. It’s intended for mobile workers and combines the convenience of a cell phone, two-way radio, bar code scanner, digital camera and mobile computer in one compact, light unit. In addition, the unit is VoIP-enabled. “As a leader in the handheld mobile [...]

09/03/2009 - Of VoiceCon, CTIA and Twitter

The end of this month is going to be very, very busy, so I'd like to sketch out what we're thinking here at FierceVoIP and make suggestions on how you might be able to help us out.

VoiceCon: As stated earlier, I'll be at the show on Tuesday afternoon, March 31, and during the day until about 3:30 PM on Wednesday, April 1. If you are seeking to chat, there are some available times on Wednesday for in-person briefing.

CTIA: I would like to invite companies who are planning to announce mobile VoIP, mobile UC, and/or FMC news at the show to, at the very least, send us a press release under embargo. We'll try to fit in pre-briefing as we can, but it's going to be a little crazy with prep for and travel to VoiceCon going on.

Twitter: Yes, we did! You can view my latest tweets at fiercevoip.com/twitter.  Kudos to those folks who discovered Fierce on Twitter over the past 10 days or so; FierceVoIP contributor Monique Bozeman planted the seed for tweeting in my head, so she gets the gold star.

Our initial intent to use Twitter for FierceVoIP is twofold. 1) Provide daily and direct updates of breaking news and the top story of the day. 2) Provide real-time/near-real-time information from events, such as VoiceCon. If I start tweeting about what restaurant I'm at or if I just saw Les Stroud walk onto my airplane, you are invited to email me ASAP to set me straight.

- Doug


07/03/2009 - Friday Links: eComm, SmartSIP, Jaxtr
SmartSIP has launched, VoIP and Gadget Blog reports. Jaxtr and TynTec are in an SMS deal, reports the other VoIP News. eComm went off swimmingly, reports VoIP Watch.

06/03/2009 - Optimize Your Corporate Communications
The cost of communications is a big burden for companies, but it is something that can be managed with the right know how and tools. Do you need to know how to optimize your company’s communications with IP telephony and VoIP, wireless, conferencing solutions and applications - and do so in a way that is [...]

06/03/2009 - Paid Blogging or Blogger Relations-There is A Difference

Yesterday I spoke with an upcoming reporter named Jason Hahn from Northwestern Universities Journalism program at Medill, one of the nations better J-Schools. I have an open door policy for students, and even lecture from time to time as without my college experiences at Temple University, and lots of mentors, I never would have had the chances that are before me now.

The story angle was simple. Forrester had issued a report about paid blogging and truth in posting. The Federal Trade Commission in turn is considering guidelines that will update an archaic "Truth In Advertising" policy.

I shared my views with Jason, who was kind enough to quote me.

I deplore pay for post. I also detest ghost blogging and as a rule prevent my team from writing original blog posts for our clients. Instead we suggest topics, edit their prose, but insist that the words originate with them. We also work hard to keep clients from "tagging." No, I don't mean in the web sense, but in the manner of posting comments on a blog that are aimed at simply linking another brand, usually a competitor to the focus of the story, something which I've shared my disdain for with a few leading blog publishers who seem oblivious to the damage that is caused and how all that the "tagging" does is game the search engines.

As one of the pioneers in blogger relations programs, I hate to see a good thing ruined, so I'm not opposed to self regulation, or even FTC guidelines. But the best guidelines are knowing what's right and wrong. Of late we've seen some interactive begin to approach bloggers with links campaigns, asking to change copy, use certain words, really keywords, providing them with coded links that provide token revenue. Those types of programs have no place in "blogger relations" which is really a derivative of media relations where the emphasis is on "relations." Review programs like the ones we have run for clients very successfully rely upon the objective feedback, candor and insight of the bloggers. Those posts become the equal to a print product review, a side bar to a news story or a feature column, just like we used to see in print.

If the FTC wants to look at Truth in Advertising, I think they need to broaden their net and really look at a broader concept of Truth in Journalism. Every form of media is under attack from some form of "Pay For Play" and it goes way beyond the book "Hit Men" approach that was about the music biz back in the 70's.


06/03/2009 - TeleGeography Survey Shows VoIP Surge in Europe

VoIP telephone services in Western Europe leapt to just under 30 million consumer lines by mid-2008 - up from 20 million only a year earlier.
That figure has continued to climb and totalled 35 million lines at the end of the year, according to a survey by researchers TeleGeography.

06/03/2009 - Carrier VoIP Equipment Spend Down, IMS To Become Revenue Driver by 2011

The worldwide market for carrier VoIP equipment has stalled after a pro-longed period of double-digit annual revenue growth that began in 2002.
This led to the market contracting for the first time ever in 2008, with a drop in revenue of 6 per cent, according to Infonetics Research.

05/03/2009 - TeleGeography: 35M VoIP lines in Europe in 2008, to reach 48M in 2009

New data released by TeleGeography indicates VoIP services are steam-rolling the landline market in Europe. In 2007, there were around 20 million consumer VoIP lines in service in Western Europe, but that number ballooned to just fewer than 30 million lines in mid-2008, and closed out at more than 35 million lines by the end of the year.

Fixed-line market trends in each country are "surprisingly unique," with household penetration of VoIP telephony at nearly 50 percent in France at mid-year 2008 to less than 3 percent in Spain. Annual subscriber growth rates ranged from an astounding 544 percent in Portugal to a "comparative anemic" 13 percent in Norway.

TeleGeography is projecting the number of VoIP subscribers in Europe to climb to 45 million by the end of 2009 - good news for VoIP and broadband advocates, bad news for landline divisions.

For more:
- TeleGeography reports.

Related articles
SPOTLIGHT: Landlines subs down in Hungary - FierceTelecom
More bad news for telcos and the demise of landline business ...
European consumers embrace VoIP, ditch landlines - FierceVoIP


04/03/2009 - Ixia Launches VoIP Testing with the Ability to Emulate Endpoints
Ixia_logo.jpg Ixia announces the next generation in residential and business VoIP testing. With its IxLoad Voice matches the capacity of modern media gateways with an unprecedented 1 million SIP- and RTP-based endpoints per chassis ? five times the capacity of its nearest competing product. Ixia?s new Acceleron-XP load module implements voice protocols with hardware to reach these major capacity milestones.

IxLoad tests VoIP network components, including IP-based PBXs, softswitches, call managers, session border controllers, and media gateways, using highly realistic scenarios involving multiple voice protocols, complex calling sequences, and triple-play mixes of voice, video and data traffic. IxLoad?s unique subscriber modeling emulates user communities that vary in service usage and timing. This approach yields performance results that accurately predict live-network capacity ? allowing service providers to correctly provision their networks. Ixia supports all of the essential VoIP signaling and transmission protocols, including SIP, RTP, SCCP, MGCP, H.323, and H.248 ? with complex call flows and Class 5 features.

After many years of isolated, small-scale consumer and business roll-outs, VoIP deployments have finally gone mainstream. Infonetics Research forecasts a 25% compound aggregate growth in residential and SOHO hosted VoIP subscribers through 2011, when they are expected to number over 187 million. To meet this growing demand, network equipment manufacturers must deliver VoIP devices that can handle more calls and a complex array of protocols and services. Both network equipment manufacturers and converged service providers of all sizes need to verify the performance and interoperability of new VoIP devices and networks, ensuring that they can handle complex, heavy VoIP traffic loads.

IxLoad emulates and tests security and network infrastructure protocols, including IPSec, PPP, DHCP and multiple forms of authentication. Voice call security is also supported by SIP/TLS and SRTP. Ixia?s VQM support module delivers real-time evaluation of end-user quality of experience, such as PESQ scores for 300 simultaneous calls ? making it unnecessary to wait for time-consuming, post-test analysis. IxLoad facilitates rapid testing, refinement, troubleshooting and automation to maximize testing productivity.

Ixia?s single platform approach, with a range of interfaces and targeted test applications, allows network equipment manufacturers, service providers and enterprises to ensure the quality and performance for all of their devices ? individually and in combination. Ixia?s test applications cover conformance, performance, automation and live-network maintenance. Ixia?s IxRave provides service verification of deployed VoIP and other networks with active testing; its unique testing and mapping facility ensures VoIP problems are quickly isolated to a geographical area or home.

With Ixia?s IxLoad Voice, NEMs bring their products to market faster, and service providers and enterprises can be sure that their deployments meet their capacity and responsiveness needs. IxLoad Voice allows service providers to evaluate components and provision their networks with confidence ? eliminating expensive network degradation and down-time. IxLoad Voice is available immediately and will be demonstrated at IPTV World Forum in London from March 23rd to the 25th, in stand #34.


04/03/2009 - Rumor Mill: The VoIP Watch Job Pool

Over at VoIP Watch, Andy Abramson did some high-tech recruiter hunting for Telco 2.0/Web 2.0 talent a favor by creating a "Scouting Report" of the top 10 people you might want to pick up if you were planning to build and grow a Telco 2.0-style service provider or carrier.

His first two picks on the list have secured jobs. Draft choice number #1 Martin Geddes ended up at BT Design. Draft choice #2 and occasional FierceVoIP columnist Thomas "Mashups" Howe landed at Jaduka this week as the CEO. Since Jaduka is a company that has lots of voice services easily accessible through its API, "Mashups" would seem to be a perfect fit for the Texas-based company (There is the minor detail that Howe lives in Cape Cod rather than the Lone Star State, but the airlines need the business).

No sooner had Andy replenished his list with former SightSpeed CEO Peter Csathy on Sunday than Csathy ended up being snatched up by Sorenson Media as its CEO on Monday. Hmm. Was Andy trying to boost his percentages up with Csathy? Ah well, there's at least eight more people eligible.

For more:
- Andy's picks include Csathy and Thomas Howe
- If you're looking to hire top talent, Andy's scouting report.

Related articles
Logitech buys SightSpeed for $30M - FierceVoIP
Howe's most recent column for FierceVoIP Guns, Germs, and BroadSoft - FierceVoIP
Sorenson Media names Peter Csathy CEO


03/03/2009 - INTERVIEW: Carrie Hartford Fedders From IPsmarx Technology

IPsmarx was named as joint winner of the 2008 voip-biz.news Product of the Year Award last week for its SIP-based calling card platform.
Carrie Hartford Fedders, account manager with IPsmarx, spoke to voip-biz.news about the solution, which eliminates the need for a VoIP gateway and PSTN lines using DID (Direct Inward Dialing)
technology.

03/03/2009 - Skype Deal With Nokia Stokes Operators' Fears Over Lost Revenue

Operators O2 and Orange have reacted to plans by Nokia to embed Skype in handsets and may refuse to stock the N97.
Skype is linking up with Nokia to embed its calling software in the Finnish company's new handsets.

03/03/2009 - FreedomVOICE Makes X-Lite v3.0 Softphone Available to All FreedomIQ Customers
FreedomVoice_logo.jpg FreedomVOICE announces the addition of the X-Lite 3.0 Softphone from CounterPath to the included features of their FreedomIQ hosted PBX offering. This lightweight software application allows users to place and receive calls from any computer with an IP network connection.

Once launched, the X-Lite softphone appears as a phone console on the user?s screen. The friendly interface allows users to dial outbound calls or receive inbound calls with the click of a mouse. Additional features include mute, three-way calling and do not disturb. FreedomIQ users can easily forward their calls to the softphone, providing an effortless way to accept calls on their computer when their VoIP phone is not available.

The X-Lite softphone comes complete with a contact management console and a detailed call history of missed, received, and placed calls. X-Lite also displays contact names and caller ID on inbound calls.


03/03/2009 - Speakeasy Launches Direct SIP for Integrated Voice
speakeasy_logo.jpg Speakeasy expanded its SIP IP voice and data integration capability as part of its comprehensive 'Integrated Voice' service. Speakeasy can now provide combined voice and data service over direct SIP trunks, in addition to its existing service over analog and digital lines. Speakeasy's Integrated Voice connects to a traditional key system or PBX, and now with direct SIP, to an IP PBX, making it easier than ever to take advantage of the cost savings and flexibility of Speakeasy Voice.

To support direct SIP, Speakeasy plans to certify eight of the major IP PBX hardware manufacturers. Speakeasy has certified the ADTRAN Netvanta 7100 and Fonality trixbox Community Edition (CE).

With Speakeasy's Integrated Voice, available bandwidth is automatically allocated to data transmission, such as e-mail and general Web use, when calls are not in use. This optimizes the customer's network utilization. In addition, by using an optional VoIP codex, G.729, customers can free up even more data bandwidth by further compressing voice traffic.


02/03/2009 - AireSpring Recognized as Leading SIP Trunking Provider
AireSpring was awarded the coveted Members' Choice Award as the top "SIP Trunking" VOIP provider from the Telecom Association, a national professional membership organization of over 3,200 Telecom industry professionals. In addition, AireSpring was awarded 2nd place in the CLEC/LEC and Reseller categories and finished in the top 10 for Carrier, Internet/Data, and Multi-Location provider. The total of 6 major awards reinforces the effort that AireSpring has put into the creation of its Local, Long Distance, and Data products as well as the revolutionary next generation IP network which supports AireSpring's SIP products.

"Winning TA's annual Members' Choice award is a significant tribute to each winner's channel partner and customer service Programs," stated TA Founder Dan Baldwin. "This is the fourth consecutive year for our annual Members Choice award and we set a new record in ballots cast over the past several months."

"AireSpring is thrilled to be recognized by the TA for our achievements in IP communications and as a Carrier and Reseller of innovative, aggressively priced, voice and data products," stated Daniel Lonstein AireSpring COO. "IP Communication is the direction that the entire industry is moving; it is our privilege and honor to be chosen by fellow telecom professionals as the best SIP and VOIP provider in the industry. We continue to be inspired by the accolades we receive for our product line and look forward to releasing even more cutting-edge products in the coming year."

AireSpring's Voice, Data, and Integrated products are continually recognized by customers and agents as robust, flexible, and affordable. Over the past several years, AireSpring has been awarded Top Reseller, Top Channel Program, Top SIP Trunking Provider, and Product of the Year by various magazines and organizations. AireSpring currently offers lowest cost High Speed Internet, Voice, and SIP Trunking services as well as innovative hybrid products which deliver many of the advantages of SIP to customers with legacy TDM equipment. AireSpring continues to innovate and expand the reach and features of products offered through its groundbreaking enhanced IP network.


02/03/2009 - Telcos Played Hide 'n Seek With VoIP

Let's face it, the baby Bell type telcos never really were in love with VoIP.

For those telcos here in North America who tried it, specifically AT&T with the likely soon to be mothballed Call Vantage, Verizon's extinct VoiceWing and now from Canada the cancelled WebCall service from SaskTel, we're seeing a pattern. The pattern was quite simply this. VoIP was at best a glorified lab experiment for the telcos as was the case with Verizon which simply cloned Vonage. For AT&T the product was going gang busters until SBC took over the company and stopped all marketing behind CallVantage, which arguably was the best product in its class. Now we see the SaskTel report, and given they announced only 400 users, it shows that the Canadian telcos practice the same kind of marketing that Verizon did.

"Hide and Seek"

Instead of blasting out the benefits far and wide, the telcos have let the cable operators win the battle for consumer VoIP, pretty much conceding the triple play game to the MSO (multiple system operators) by doing so. The cable guys realized quickly that owning the customer via their phone number was the key. The telco folks were too busy thinking mobile and have watched their market share erode in every direction. So, while I'm a fan of FIOS I don't see that service winning back as many of the departed phone customers that soon.


01/03/2009 - Number Two Gets Picked-Thomas Howe To Jaduka

Back in January I crafted my Telco 2.0 scouting report. It included the people whom I felt were the some of the brightest minds in telco who were "available" in the "draft" because the were either not aligned with any one company or they were about to become "free agents" in the same way that college "draft eligible" players are rated along by services like Blesto in football for the NFL teams.

The first person on my list was Martin Geddes. He went to BT Design to head up strategy. The second person on the list was Thomas Howe, the energetic wonderkind I labeled over a year ago as "Mr. Mashup." Now he's been plucked by Jaduka from the "draft eligible" according to pal Rich Tehrani who broke the story today on his blog last night.

For Howe this is a great opportunity. For the enterprise telephony space his efforts to date have been a part of the winds of change as Thomas is clearly focused on that space and has been for some time. I'm sure this week at eComm, where Thomas will be, will be when he sheds more light on this move, which for him, is back into the executive suite.

P.S. Now that Thomas and Martin are off the list, I need to add a few more names to the pool. The newest draft eligible addition to my list is former SightSpeed CEO Peter Csathy, the dealmaker extraordinaire, who by my crystal ball won't be a free agent for long, now that he's finished his transitioning of SightSpeed into Logitech. The second will be Michael Cerda most recently was with Jajah who went there after starting Jangl and saw his VC's back off. Last I heard he's been the EIR at Venrock. While Csathy will get grabbed by a smart company (that rules out most of the telcos) I expect Cerda will go the startup route either with his own idea, cc:Betty, on one he nurtures.


28/02/2009 - VidTel Is Video Done Right But Seeing Is Believing

This is more of a fast and quick "observation" note about Vidtel, something I've been trying to play around with for a few months, but anything that involves connecting to my new and improved network here at the house I wanted to wait to do until the team from Xceptional Networks got things to a point where everything is simple to manage.

So far, what I'm seeing, is that Scott Wharton and his team in Sunnyvale have NAILED the concept of phone based/SIP Video down cold. It is simple to install, I simply plugged it into my Linksys Ethernet switch that's connected to my Covad Bonded T1 (3 megs) and powered it up. After a few minutes the firmware update was complete and I was connected.

I made a few trial calls but no one was home. Yesterday I used the service with Counterpath's EyeBeam on the Mac and also was able to update my EEE PC from ASUS (the 1000H) with the software thanks to some friends at Counterpath.

The call to one of the Vidtel tech team was perfect. So were calls to Jim Courtney using EyeBeam.

At first blush, I like what I'm SEEING from VIDTEL. The second box is going to my wife's house in Sacramento. I'm tired of not seeing as much of her when the laptop isn't near her. This will change things....My thought is I guess I'll SEE more of her, more often and she'll see more of me.


27/02/2009 - Book About Phone Equipment Warns Buyers That They Probably Need More Than The Sellers Want To Sell
During tough economic times, the desire to buy at the lowest possible price creates pressure to sell at the lowest possible price; but low prices can actually hurt the buyer.

"Phone Systems & Phones for Small Business & Home" by Michael N. Marcus.

According to Michael N. Marcus, author of "Phone Systems & Phones for Small Business & Home," the lowest price is probably not the best deal.

"Because of intense competition and pressure to minimize the price on a proposal or bid," Marcus said, "salespeople are often afraid to suggest a phone system that might cost even $20 more than a competitor's system. Unfortunately, salespeople may try to sell systems that are too small, or they leave out important items. Some 'options' should really be considered necessities."

The authoritative but easy-to-understand new book explains what goes into a phone system, and how to choose the right size that will minimize initial cost yet still allow for economical expansion. It describes and evaluates types of phones and systems, and has an extensive chapter explaining what some phone system salespeople may not want buyers to know.

There have been major changes in every aspect of telecommunications.

A hundred years ago, telephones were simple. If you wanted to call someone, you picked up the receiver, cranked the crank, and waited for a nice lady to say, "Operator, may I help you?" Then you said something like, "I want to talk to Daddy," or "I need the doctor;" and in a few seconds you were connected. You didn't even need to know the phone numbers.

For equipment, maybe you could choose an oak box on the kitchen wall or a metal candlestick model on the hall table. If you lived in a high-tech area, maybe you could get a dial instead of a crank.

Regardless of the telephone style, you would pay to rent it month after month, and there was usually just one company in your town that you could do business with, and that company owned "your" phone.

Today the choices seem endless. Phones can be analog or digital, rotary or touch-tone, plain or fancy, corded, cordless or cellular. You can connect through a local phone company, a national phone company, an international phone company, a TV company, a satellite company, a cellular company, or a VoIP company. Phone companies sell TV service. Cable television companies sell phone service. They both sell Internet service.

You can get a phone or phone system or a phone gadget from hundreds of sources, and buy it, rent it, lease it or maybe get it for free. You can pay someone to install it, you can install it yourself, or you can get something that needs no installation.

Marcus helps people sort out their options. The book covers basic phones, multi-line phone systems, add-ons like headsets, music-on-hold, paging systems, backup power and fax equipment -- for professional offices, businesses and homes. There are sections on technology trends, tools, wiring, troubleshooting, and much more.

The book, which should be helpful for both buyers and sellers, also sorts out the various technologies for making phone calls and accessing the Internet -- conventional dial tone, ISDN, DSL, cable, fiber, wireless, T1 and VoIP. It has detailed information about plugs and jacks, explains the difference between wire and cable, and tells readers how to find their octothorpe.

There's even a section that explains why touch-tone pads have 1-2-3 on the top, but computers and calculators have 1-2-3 on the bottom. Funny chapters discuss "technology for women," and how actor Stephen Baldwin and motorcycle maker Paul Teutul, Sr. waste time on the telephone. A very serious chapter warns about the danger of inadequate protection against electrical surges.

Other parts of the book explain the break-up and apparent re-formation of the Bell System, why GTE phones were heavier and uglier than AT&T phones, and the difference between a hookswitch and a switchhook. Readers will even learn who really makes phones that carry the AT&T label, about the disastrous deal between Lucent and Philips, why phone renting is a terrible deal for the renter, and why "broadband" is not the same thing as "high speed."

Reference material includes 37 pages on telecommunications terminology, an extensive chapter on acronyms, and illustrations of "weirdo" phone plugs. The chapter with important telephone numbers includes a number people can call to identify the number they're calling from, and a number for tracing threatening or nuisance phone calls.

The chapter on cordless phones explains how actress Hedy Lamarr co-invented vital technology during World War 2 that later was used by the U.S. military in the Viet Nam War and the blockade of Cuba, and is now used in millions of phones.

Marcus's book includes about 40 detailed hands-on product reviews. Recommendations range from a $12.99 home phone to complex multi-thousand-dollar business phone systems, plus a wide array of add-ons to improve communications.

It will help readers avoid the worst mistakes of phone system buyers, and can help them decide if they can save money by installing their own home or business phones. The book will also help people quickly diagnose many common telecom troubles, and often fix them easily and inexpensively or maybe even for free.

Marcus says, "But even if you don't plan to do your own phone work, by understanding what has to be done, you're more likely to get the right thing done, and pay the right price. You could save much more than the price of this book."

Some reader comments:

"Outstanding! An entertaining and sometimes humorous thorough education on phones and telecommunications. It's a must-read for shoppers as well as salespeople."

"I've been in telecommunications for nearly 30 years, but I still learned a lot from this informative and entertaining book."

"After just three minutes I learned that a really annoying telephone problem could be cured for $4, instead of nearly $400. This book belongs in every office and many homes."

"This delightful book makes phones ultra-useful for people who run mini-Fortune 500 companies. Highly recommended."

The illustrated book has 396 pages.


27/02/2009 - Friday Links: Enhanced Called ID for IP-PBX, Skype To Go
The Skype To Go service is now open to all paying Skype customers. Read about it on VoIP Watch. What’s the difference between open standards and open source? Smith on VoIP discusses. VoIP and Gadgets Blog has news of a hosted CNAM for enhanced caller ID on IP-PBX systems.

27/02/2009 - Cypress Communication's Frank Grillo Wins voip-biz.news' Person of the Year Award

Frank Grillo, Cypress Communication's executive vice president of marketing, is the winner of the voip-biz.news' Person of the Year award.
In nominating him for the title, the telecoms professional was described as a "visionary executive" and "innovative thinker" with "technical acumen".

27/02/2009 - MyGlobalTalk and IPsmarx's SIP-based Calling Card Platform Share voip-biz.news Product of the Year Award

Two innovative products dominated voting to share the honours in voip-biz.news' Product of the Year 2008 competition.
With 33 per cent of the nominations, MyGlobalTalk's VoIP calling solution earned praise for its sound quality and call rates, as well as features such as no contract being required, no connection fees and no minimums.

27/02/2009 - Vonage Confident of Growth Despite Subscriber Loss

VoIP provider Vonage had a revenue increase of 9 per cent to USD $900 million in 2008.
However, reporting on its fourth-quarter and full-year 2008 earnings report, the company said it lost a net of 14,700 subscribers in Q4.

27/02/2009 - ZTE Announces EV-DO Rev B on CDMA2000 System

ZTE Corp has achieved what it claims is the world's first EV-DO Revision B (Rev B) VoIP call on its CDMA2000 system.
It is the first time in the industry that a CDMA vendor has achieved a 9.3Mbps download rate and 5.4Mbps upload rate.

26/02/2009 - Vonage narrows losses, goes negative on subscribers

Vonage reported a mixed bag of results in its fourth-quarter and full-year 2008 earnings report. The company had its first year of generating positive cash flow from operations, seeing a revenue increase of 9 percent to $900 million for the year. However, the company reported a net decline in subscribers, losing a net of 14,700 customers for the quarter.

Vonage beat Wall Street estimates of losses for the quarter by posting an adjusted loss of $10 million and 7 cents a share; analysts were predicting losses of 8 cents a share. On a GAAP (i.e. what the generally accountants use as a benchmark) basis, the net loss for the company was $65 million and $0.41 per share in 2008.

The company's refinancing in Q4 also makes a guest appearance on the reporting numbers. If one excludes "debt extinguishment costs," the net loss for Vonage narrowed to $10 million in the quarter. If you include the $31 million in debt extinguishment costs, GAAP net loss increased to $41 million/$0.26 per share from $14 million/$0.09 the prior year.

And then there's the net loss in customers, plus some declining ARPU. While churn declined to 2.9 percent per month in Q4 from 3 percent last quarter, the company isn't adding customers to replace them, resulting in a 14,700 net customer loss. ARPU was also down for the quarter, as Vonage made $28.33 per subscriber, compared to $28.75 in Q3.  

While marketing costs were down $3 million in the quarter, the "SLAC" - marketing cost per gross subscriber line addition - rose to $309 from $272 in Q3 2008. This is not good math, especially when net subscribers are down.  (Take the ARPU number, multiply by 12 months, subtract SLAC, see red ink after a year once operational costs per subscriber are factored in).

For more:
- Vonage reports Q4 and 2008 full year numbers.  Release.

Related articles
Vonage scorned in Charlotte, rated "B-" by Better Business Bureau ...
Vonage finally inks refinancing - FierceVoIP


25/02/2009 - Sony drops VoIP Go!Messenger service on PSP

Sony is going to shut down its VoIP Go!Messenger service for the PSP March 31. Sony launched the free service in Europe last year.

Go!Messenger was supposed to be a four-year partnership between Sony and wireless network operator BT. PSP users were able to talk directly via video chat, as well as send videos, voice recordings and text messages; video was enabled through a PSP Go!Cam add-on. 

Why pull the plug? "Although Go!Messenger brought innovative communications features to the PSP community, the service has not developed the base of users that we were hoping for," Sony is quoted as saying.

Sony Europe says there no direct jobs to Go!Messenger linked to the service, so there aren't any downsizing measures (at Sony) taking place from the shutdown.

It's not clear if Sony is thinking about developing other applications for the Go!Cam or it has more apps in the pipeline; there's no direct quotes either way floating around.

For more:
- Edge-Online has more. Article.  So does moco. Post.

Related articles
Sony releases VoIP head sets - FierceVoIP
Sony finally goes Skype on PSP - FierceVoIP


23/02/2009 - SkyWi CEO disses New Mexico PRC; Radware buys a piece of Nortel

23/02/2009 - Skype and Wiretapping

One of Skype's biggest fears is the regulators. They spend lots time and money educating (or at least trying to) making sure their position is clearly understood.

With the recent succession of stories out of first Italy and now Belgium, it appears the regulators are lining up/ganging up on Skype outside the USA. Interestingly, this occurred after Skype started to signal the market that they were moving to Luxembourg as a corporate base of operations.

By no means do I think this is accidental. Skype is a viable, and growing threat to the traditional telcos, and yes, the mobile operators. Like Skype these companies also employ for regulatory specialists who bring matters to light.

In my view, the battle lines are just starting to be drawn. Ironically, with a more populist leadership in government here in the USA Skype may find a much more friendly and cooperative FCC, while in Europe we'll find that Skype (and by default eBay) becomes the next Microsoft, IBM type target but not for the same reasons. In those cases the threat was their monopolistic perception. In this case it's the oligopoly at work to preserve what they have.

Isn't it funny how time makes old perspectives change, and of course, whose in power.


22/02/2009 - Hotels Need Business and Broadband Is The Answer

For those of us who travel, access to proper Internet connectivity is not a luxury item. It?s not an amenity like a bathrobe in the room, nor is it something to be taken lightly. Let?s face it. We have wine snobs (guilty here), water snobs (guilty here too) and travel snobs (guilty as charged) so why not a bandwidth snob?

I men, for the business traveler, high quality, in room Internet connectivity is an essential.

Over the past three weeks I have gone from great to average to downright poor connectivity. What?s worse though is the lack of consistency between brands in the USA vs. what I consistently see in Europe where in my not so humble opinion, they have not only caught up with us, but also greatly surpassed us in both speed and value per megabyte.

Let?s first look at what I?ve found in the USA

1. Eden Roc Resort by Renaissance in Miami Beach-Amazing bandwidth, offering high quality, low latency, no loss connectivity and they offered both a wired and wireless connection.

2. Hotel Victor, a Hyatt property. Amazing bandwidth, offering high quality, low latency, no loss connectivity. While they only offered wireless, it was T-Mobile and like always, it performed like a champ.

3. South Beach Marriott, Miami Beach-horrible. Slow, bad coverage and some outages.

Now granted, people don?t go to Miami Beach to surf (the net) but those of us who head there for events (like the September Channel Partners and VON conference) will need it, especially in light of how deplorable the bandwidth is at the Miami Beach Convention Center.

4. The San Francisco InterContinental Hotel?with 50 megs already on property and more available on demand, the Wayport powered hotel is my first choice to stay in the city by the Bay. What?s more their options of wired and wireless, ability to secure a private IP address and on-sight IT manager makes this road warrior heaven.

Europe

1. In London I stayed at what has become a second home, even at a slightly higher price than some other properties around the City. I?m referring to the Liverpool Street Andaz that includes free Wired and Wireless Internet access in the room rate. The in room coverage is fantastic and the speeds are most always rock solid. Even Apple iTune HD video downloads whiz by compared to elsewhere.

2. Barcelona?s Hesperia Presidente-after a challenge in the room I first was placed in due to a faulty access point I was moved to a similar room near the top floor. My connectivity went from under 20 percent to over 80 percent and my speeds, especially the all -important upload soared to T1 or better through out my stay.

3. Paris? new hipster spot, Mama Shelter is clearly one of the new hotels that got it right. Every room or every other one seems to have its own access point all connected to a very fast fiber connection. Running speed tests, making Skype calls with the call quality indicator showed a solid 5 megs in both directions no matter where I was or floor 4 or 5. I?m also a fan of the Accor hotels, like the Sofitels and the Pullman upper end properties, as well as even their Mercure properties. Many have both wired and wireless, with the wireless coming from France Telecom?s Orange which means Boingo works perfectly if you have their global plan. You can even use Boingo Mobile accounts too. The difference is that the Mama Shelter Internet access is free, while Accor guests have to pay Orange for access, but it?s worth it.

4. At Heathrow Airport one has the choice of a Hilton, Sofitel and the Yo-owned Yotel. That?s the cruise liner size cabin you rent by the hour or the night. My three stays have always been perfect. You get bed, bath and broadband. Not much in the way of frills, but the cost savings covers round trip taxi rides to Southall for Indian food at Madhus, Brilliant, Gifto?s or Lahore Kahari for amazing Indian food well below London?s prices (put it this way my flight from Paris to Heathrow, the cab rides and the hotel was far less than the Eurostar, a London hotel room for the night, the Heathrow Express or Connect, cabs to and from Paddington, no taxi queues ? plus amazing meals where a ten PM reservation is not abnormal.)

At the Yotel I have always experienced perfect call quality over Skype or SightSpeed, and been able to down load videos to watch on the plane back to the USA. Their connectivity is now both WiFi and Wireless.

So, what does it take to make a great connection in the room? First I carry a Belkin wind up Ethernet cord with me. I also travel with two travel routers. My Apple Airport Express and an ASUS. The difference? IP Address blocks. Hotels use either 172.x.x.x, 192.168.x.x or 10.x.x.x so I have one set for the opposite of the two most common and have no conflicts most of the time. I even changed my 192.168.x.x to a higher starting point when I ran into the conflict once and presto, the conflict was over.

The preference of using my own access point where I can is simple. I can run as many devices as I like behind it, which means Wi-Fi calling off of my mobile handsets, IP calling using Truphone on the Nokia?s and iPhones on the inbound side as well as of course VoIP on the mobile devices.

The Hotels

Now for the property, what does it take? For starters it?s not running a long range DSL clone version over the in room TV network. That may have been good ten years ago when three to six guests per night used in room broadband. Now with usage creeping closer to 70% of in room guests according to hotel GM?s and managers I speak with, the old DSL approach won?t work. Neither does a T1 or even a pair of them.

Let?s do some fast math. If a T1 is 1.5 megabytes per second and you have a 200-room hotel with 100 rooms occupied and 70 rooms using the Internet at the same time you have slightly more than 20k for each room in each direction. Gee, I had a 36.6 modem in 1996. It gets worse if someone is uploading a big file, doing any P2P swarming or if two or three guests are swarming and file sharing. The network just flat out craters. Bottom line. Hotels need more pipe. 20 megs or more.

Now lets look at the routers. A 10 Base T/100 megabyte router divided by 70 is 1 a maximum throughput of 1.42 megs per user max, trying to get to the net?can you spell traffic jam? Nowadays the gigabit routers mean much more flow and go. But many hotels have been slow to the uptake. Next are the wireless a