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09/03/2010 - ASC to Exhibit New VoIP Recording and Quality Monitoring Solutions
ASC will
demonstrate its new VoIP recording solution, EVOip 10.0 together with its new quality
monitoring solution, INSPIRATIONpro 10.0, at UC Expo, London, England on March 10-11,
at the Olympia Exhibition Center.
UC Expo is widely considered to be Great Britain’s leading business communications event focusing on collaboration, mobile, visual and voice solutions. More than 100 exhibitions and seminars will be presented for a target audience of IT and telecommunications professionals, system integrators, infrastructure providers and end users.
ASC’s new version of its award-winning VoIP recording software, EVOip 10.0, offers the strictest adherence to security requirements, meeting the payment card industry’s PCI DSS standards. Other new features include one-click backup and dynamic enterprise licensing. New and enhanced integrations with Aastra MX ONE and Avaya ACM complement the existing range of integrations with major IPT vendors including Alcatel, Mitel, Siemens, Cisco, 3Com.
EVOip captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. The software can record encrypted calls, and is entirely software based. Many functions may be accessed directly through the IP phone, such as record-on-demand, start/stop, keep/delete and search-and-replay for recorded calls.
INSPIRATIONpro 10.0, ASC’s new quality monitoring solution, now facilitates agent evaluations through the recording of coaching sessions. It also allows complex searches of audio analytics, particularly useful for high-volume call centers with an otherwise unmanageable number of conversations.
INSPIRATIONpro helps call center managers learn about their agents’ service level through analysis and evaluation of recorded call data and screen activities. Other features include real-time contact between agents and supervisors without the customer’s knowledge, and a user-friendly browser-based interface for access from any location.
UC Expo is widely considered to be Great Britain’s leading business communications event focusing on collaboration, mobile, visual and voice solutions. More than 100 exhibitions and seminars will be presented for a target audience of IT and telecommunications professionals, system integrators, infrastructure providers and end users.
ASC’s new version of its award-winning VoIP recording software, EVOip 10.0, offers the strictest adherence to security requirements, meeting the payment card industry’s PCI DSS standards. Other new features include one-click backup and dynamic enterprise licensing. New and enhanced integrations with Aastra MX ONE and Avaya ACM complement the existing range of integrations with major IPT vendors including Alcatel, Mitel, Siemens, Cisco, 3Com.
EVOip captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. The software can record encrypted calls, and is entirely software based. Many functions may be accessed directly through the IP phone, such as record-on-demand, start/stop, keep/delete and search-and-replay for recorded calls.
INSPIRATIONpro 10.0, ASC’s new quality monitoring solution, now facilitates agent evaluations through the recording of coaching sessions. It also allows complex searches of audio analytics, particularly useful for high-volume call centers with an otherwise unmanageable number of conversations.
INSPIRATIONpro helps call center managers learn about their agents’ service level through analysis and evaluation of recorded call data and screen activities. Other features include real-time contact between agents and supervisors without the customer’s knowledge, and a user-friendly browser-based interface for access from any location.
11/02/2010 - Asterisk PBX 1.2.39 Now Available
The Asterisk Development Team has announced the release of Asterisk PBX 1.2.39. This release is available for immediate download at
http://downloads.asterisk.org/pub/telephony/asterisk/
Asterisk 1.2.38 was created, but not released, to resolve two regression fixes caused by security updates. Prior to the release of Asterisk 1.2.38, one additional regression fix has been resolved, causing the release of Asterisk 1.2.39.
* Fixes regression caused by randomized call numbers. (Closes issue #15997) Reported by exarv. Patched by dvossel.
For a full list of changes in the current release, please see the ChangeLog:
http://downloads.asterisk.org/pub/telephony/asterisk/ChangeLog-1.2.39
Thank you for your continued support of Asterisk!
02/02/2010 - CounterPath Launches Bria 3.0 Multimedia VoIP Softphone
CounterPath announces
an advanced version of its multimedia communications softphone, Bria 3.0. Available
immediately for Windows and Mac, Bria's new features include HD video, user customization,
presence alert and additional troubleshooting tools, all designed to enhance the overall
user experience and the enterprise feature set.
Bria 3.0 is the first CounterPath softphone based on Windows Presentation Foundation and .net for Windows, and Cocoa for Mac, the most flexible user interface frameworks currently available. This foundation enables an unprecedented user experience, including user interface features such as transparency, extensive customization options and support for rich media.
Bria 3.0 also is the first version of Bria available for Mac. According to some analyst firms, approximately 80 percent of businesses have Macs on their network, while Mac shipments across the consumer and enterprise markets grew a total of 24 percent in Q4 2009.
Bria 3.0 is based on open industry standards such as SIP and Extensible Messaging and Presence Protocol (XMPP), a foundation that simplifies integration with Internet telephony service provider solutions and PBXs, both SIP-enabled and legacy platforms. Bria 3.0's proven interoperability with major VoIP equipment manufacturers, hosted PBX and system integrators ensures fast, cost-effective deployments, so enterprises can immediately improve employee productivity and reduce travel and communications costs.
Bria 3.0's key features include:
- HD video enables users to view, send and receive video in high- resolution HD (1280x720p) video
- Improved usability, including a simpler design, a variety of layout options and improved task flow for transfers, conferencing and multi- call handling
- Presence Alert allows you to select a contact or group of contacts and be notified when their phone and presence status changes
- Basic, extended and premium levels of support, including a help desk and user forum
- Directory (LDAP/ADSI) integration
- Support for plug-and-play, Human Interface Device (HID)-compliant devices, with the option to personalize buttons to control Bria (Windows version only)
- A troubleshooting assistant that identifies common softphone and VoIP issues, with notification and resolution tools
- Additional security features, including support for a greater variety of network topologies, improved firewall traversal and compliance with the latest ICE/STUN/TURN security options
- Contact synchronization with Microsoft Outlook personal address books
- Bridged Line Appearance support for workgroups allows members to pick up or join other calls
- Improved APIs to support Command Line Interface integration and information transfer between different applications, such as contact support for customer relation management applications
25/01/2010 - CounterPath Introduces Bria for Asterisk (SIP / VoIP Softphone Client)
CounterPath and Digium recently launched Bria for Asterisk, a co-branded VoIP softphone solution that’s pre-integrated with the open source Asterisk platform. Todd Carothers, vice president of product management at CounterPath, says the idea was to start by simply bringing the Bria Professional enterprise-grade softphone to Asterisk in as straightforward a manner as possible. "We’ve done interoperability testing against the Asterisk platform, particularly from a Digium perspective—and we have IM, video and presence available for the solution," he says.
For CounterPath, Carothers says, this is an excellent opportunity to work with the large and diverse Asterisk community. "They’re still very uniquely positioned in the market, where they bring that diversity… so we can bridge our feature-rich product that we have today to other areas of the market that we don’t reach with vertically integrated types of solutions," he says.
The next step, Carothers says, will be to see what else the market needs and wants from the product. "What we’re going to do is get more deeply involved in the Asterisk community to bring out… the very specific applications that the Asterisk community supports… so you’re going to see future releases from CounterPath that are going to leverage that community to get a best of breed product that that community will enjoy," he says.
20/01/2010 - Digium Enhances Users’ Experience with New Version of Switchvox
Digium
releases Switchvox SMB 4.5 the
full-featured and cost-effective VoIP Unified Communications solution designed for
small- to mid-sized businesses. Switchvox SMB 4.5 delivers mission-critical applications
traditionally accessed through the web interface directly to phone handsets, and adds
greater flexibility and control for both users and administrators. Digium is demonstrating
Switchvox SMB 4.5 at Digium|Asterisk World at ITEXPO in booth D01, held January 20-22,
2010, at the Miami Beach Convention Center.
Based on Digium’s Asterisk, the world’s most popular open source telephony engine, Switchvox SMB is a powerful IP PBX that integrates an easy-to-use web interface with innovative UC features such as fax, chat and video calling. The introduction of Switchvox 4.5 and new Phone Feature Packs extend the power of the Switchvox to Polycom phone handsets for maximum control of the communications system. Features that were previously only available through the web interface are now made available through Phone Feature Packs to these phone handset displays. This enables users to access powerful features from the phone handsets, such as call recording, visual voicemail, a searchable company directory and call parking lots. New options for more fundamental phone functions, such as hands free click-to-call dialing, distinctive ringtones for different types of calls, extension failover to a backup Switchvox SMB server, and support for multiple extensions on a single handset, are also available in version 4.5.
Switchvox SMB 4.5 offers additional features to support users and administrators including:
- User profiles—Caller profile information such as photo, extension, title and location. This appears on the Switchboard and on the display of Polycom phones with Phone Feature Packs on internal calls.
- Flexible language support—The Switchvox 4.5 GUI, manual and online help are available in English, UK English, Italian, Castilian Spanish and Latin American Spanish. Sound packs, which include all the audio prompts used in the system, are available for these languages, as well as Australian English, French and French Canadian. For businesses with international offices, users can customize their language settings to best complement their location and language preference.
- Comprehensive monitoring—Digium has implemented the Simple Network Management Protocol for Switchvox 4.5, which gives administrators the ability to collect real time data about the status and health of their systems.
Pricing and Availability
Switchvox SMB 4.5 is available now free of charge to customers with a current Switchvox SMB software subscription. Phone Feature Packs are available for $30 per phone. Customers can continue using Switchvox 4.0 or implement the optional upgrade to 4.5 with a single click.
Pricing for Switchvox SMB systems remains unchanged and begins at U.S. $3,390 for a 10-user system, including hardware, software, a one-year subscription and warranty. The entire line of Switchvox SMB appliances, the largest of which scales to serve 400 users, is currently available from Digium and partners worldwide
09/11/2009 - Nimbuzz Launches NimbuzzOut for Low-cost International Calling
Nimbuzz launches
NimbuzzOut, offering great value international calls at the lowest possible rates,
to complement its multi award-winning mobile application offering free VoIP calls,
SIP calls and social IM aggregation.
NimbuzzOut Credits will be available for purchase, enabling users to save up to 95% on the cost of a traditional international mobile call.
Nimbuzz' free to download, free to use mobile IM and VoIP application, launched in May 2008, already enables millions of users worldwide to enjoy free calls and instant messaging with friends across both its own network, and users' favourite online social communities (Skype, Windows Live Messenger, Yahoo! Messenger, ICQ, Google Talk (Orkut), AIM, Facebook, MySpace and many more)
The launch of NimbuzzOut, starting with Symbian, iPhone and iPod Touch handsets and rolling out to others later this year, adds great value and great quality calling from mobiles on 3G or Wi-Fi to any other mobile or landline worldwide.
Nimbuzz technology has pioneered next-generation mobile calling, with over 3million Nimbuzz calls made every single week! NimbuzzOut represents the company's first revenue-generating feature, launched in direct response to user requests of whom 69% recently surveyed* said they expect to use mobile VoIP more than ever in the coming 12 months.
NimbuzzOut comes at a time of phenomenal growth for Nimbuzz, with more than 10million registrations of the application since launch, a current growth rate of more than a million new registrations each month (that's a new Nimbuzz user every 3 seconds!), a daily active user base of over 30% and an international user footprint covering every corner of the globe.
Adopting a standard pay-as-you-go model, NimbuzzOut credits will be sold in bundles of 10, 20 and 40 Dollars or Euros. Users can learn more and check call savings per country via the rate calculator on the Nimbuzz web and wap sites.
02/11/2009 - Esnatech Introduces Desktop Video Integration with Skype Desktop VoIP Software
The benefits to enterprise users are they can integrate their daily business communications with Skype VoIP & Video and start using the popular application for daily business use. Co-workers and customers will know their true availability and status and using the Esnatech UC link desktop software communicate in the most efficient and collaborative manner. Users can in one click initiate Live Secure IM, Live desktop to phone voice calls, Ad Hoc group conference session and Live Skype VoIP and Video Session.
Skype support will be part of the upcoming UC Link desktop software for the esnatech UC server Telephony Office-LinX expected in Q1 2010. Esnatech will commence beta trials in December/January with its partners.
UC Link desktop software is a rich multi-OS desktop unified communications software that delivers Rich Presence, Mobility, messaging for the Telephony Office-LinX unified communications platform. This Esnatech UC server is already tightly integrated with all major PBX's and VoIP services as well it provides Mobile UC services to RIM Blackberry, Apple iPhone, Google Android, Windows Mobile & Symbian devices. It can be deployed as a standalone UC solution or an integrated application to existing PBX's and messaging solutions such as Octel voice mail platforms.
20/10/2009 - Voiceserve's Voipswitch Android Dialler Application Released
Voiceserve through
its company Voipswitch announced
its release of the Voipswitch Android-powered "Soft-phone" at the GITEX exhibition
in Dubai.
Vippie Mobile is a downloadable application that will allow Android users to place local and international calls via the WIFI, GPRS, 3G or Edge connections. Calls between registered "Vippie" users via WIFI are not charged and are for free irrespective of Global location. The Voipswitch softphone utilises SIP protocol, its usage in not only confined to that of Voipswitch subscribers and is designed to be fully compatible with any softswitch or 3rd party server. The Vippie for Android, like the other Voipswitch Mobile softphones has integrated VOIP tunnel technology, enabling communication even from otherwise blocked regions.
Vippie Mobile targets the wireless handset market. The objective is to enable mobile users to access low-cost telephony communications via their Vippie Mobile. Once the Vippie Mobile application is simply downloaded onto a cellular handset, users are able to call any telephone in the world directly from their cellular phones, using VoIP technology, at a fraction of normal long-distance rates.
07/10/2009 - Fusion Voicemail Plus Available on Windows Marketplace for Mobile
PhoneFusion announces
the availability of its Fusion Voicemail Plus app in Windows Marketplace for Mobile.
Fusion Voicemail Plus for Windows Mobile is a free, downloadable visual voicemail
application that gives any Smartphone user with a wireless data and text messaging
plan the ability to centralize all of their voicemail boxes and see -- right on the
screen of their mobile device -- a list of their voicemail messages and faxes.
Fusion Voicemail Plus significantly enhances basic visual voicemail applications. Key features include a voice-to-text option that allows users to hear and read voicemail messages. Another new feature lets users create special voicemail greetings to play only for certain callers based on Caller ID or on specific days or times of the day. Windows Mobile users also have the ability to receive faxes right on their Smartphone. Users can use their existing mobile number or register a new number to receive faxes.
Other features available to Fusion Voicemail Plus for Windows Mobile users include:
- Mailbox Storage Alert: the system can send users a message to any email address, alerting them that their online mailbox is nearing capacity.
- Easy Message Forwarding: easily forward voicemails and faxes to any email address or another Fusion Voicemail Plus mailbox.
- Syncing of Voicemails: users are able to sync their voicemails from mobile to the Web. If you lose your phone, just install the FVM+ application and click sync. Your messages will automatically appear on the new phone.
25/09/2009 - NETXUSA Expands Provisioning Capabilities of BroadSoft Service Providers
NETXUSA, a VoIP distributor and a BroadSoft partner, releases version 4.0 of their Provisioning & Professional Services (PPS) software.
The company says this “major release” provides the solutions to manage a greater number of device types and options for deployment.
Version 4.0 makes this possible by including a new configuration management system, which allows customers to manage an unlimited number of device configurations and device options for all customer-premises equipment (CPE).
24/09/2009 - Global IP Telecommunications Adds ''Ninja Pro'' Version to their VoIP Telephone Line
Global
IP Telecommunications is pleased to announce the release of "Ninja Pro," the newest
version of their "Ninja" VoIP telephone line. The "Ninja Pro" brings all of the features
of the "Ninja" phone, with all of its office functionality and makes it available
as a Microsoft Outlook Add-In.
Additionally the "Ninja Pro" brings this MS Outlook integration to compatible SIP Desktop phones including: Snom 300,320,360,370, as well as Aastra 6757i(57i). Such VoIP desktop phones can all be comfortably controlled through "Ninja Pro."
By integrating the Ninja softphone with MS Outlook, users are able to do the same with fewer open windows on the desktop. Contacts are identified automatically by the software, which enables users to react more appropriately to inbound calls. Additionally initiation of outbound calls, opening of conferences or consultation holds are made easy by the line handler control.
Often missed features like a TAPI interface, a well-arranged Add-In for MS Outlook, dialing through protocol handler or dialing using the PAUSE key from within any application program are now available for the supported devices.
The new "Ninja Pro" version is available for download at www.globaliptel.com. With its freely customizable user interface the VoIP telephone is suitable for co-branding and for the creation of conceptually different white-label soft-clients.
23/09/2009 - Digium and Incendonet Extend Asterisk PBX with Speech Recognition Solution
Digium, Inc., the Asterisk Company, and Incendonet, a provider of speech recognition solutions for the enterprise, today announced that companies using Asterisk for their IP-PBX communications needs can now add speech recognition-based solutions in a plug and play manner to improve customer service, reduce operating costs and increase mobile worker productivity with Incendonet’s SpeechBridge.
Digium is the creator, sponsor and driving force behind Asterisk, the most widely used open source telephony software. The company’s product lines include a wide range of software and hardware that enable businesses to implement turnkey unified communications solutions or to design their own Voice over IP (VoIP) systems. Software developers, resellers and telecom professionals choose Digium’s products because only Digium delivers the technical superiority, security and flexibility associated with Asterisk.
Incendonet empowers organizations to add advanced speech capabilities as a seamless enhancement to their IP-PBX and other IT network investments at a price point never before possible for enterprise speech recognition technology. SpeechBridge is the perfect complement to core enterprise applications, and with its integrated speech-attendant, email and calendaring applications customers will begin realizing a return on their investment from day one. With an emphasis on ease of deployment, self-configuring technology allows for SpeechBridge to be provisioned and deployed in under an hour. Now all the benefits of automated speech recognition technology are no longer reserved for large enterprises and call centers.
“We are excited to make SpeechBridge available as a plug and play enhancement to the millions of servers running Asterisk,” said Tim Kruse, VP of sales and business development at Incendonet. “We look forward to working with Digium to extend the capabilities of their customers’ Asterisk deployments with our turnkey speech recognition solutions.”
Bill Miller, vice president of product management at Digium, said: “Incendonet’s SpeechBridge is a SIP-based, enterprise-grade, complete speech solution that we believe will be of substantial interest to businesses using Asterisk. It’s fast to deploy, easy to use and gives cost-effective Asterisk deployments the feel of much more expensive systems.”
Source: Digium & Incendonet
29/06/2009 - ManageEngine Upgrades VoIP Quality Monitoring Software
ManageEngine announces
an update to its VoIP quality monitoring solution, VQManager, focused on meeting the
management requirements of VoIP service providers. The latest release, VQManager 6.2,
greatly improves on the application's existing VoIP packet processing capability,
making it possible to support larger VoIP environments, monitoring up to 1000 simultaneous
VoIP calls. And because larger environments are apt to have multiple operating systems,
the new VQManager is designed to perform equally well on different versions and flavors
of Windows and Linux operating systems.
To assist growing VoIP service providers, ManageEngine is now also making VQManager available in a licensing model where pricing is based upon the number of simultaneous calls to be monitored. Service providers leasing VoIP trunks on an 'x' dollar per month per trunk basis can now affordably purchase a VoIP monitoring solution to manage present traffic volumes instead of having to acquire expensive, huge-capacity software so early in the business' growth phase. As their VoIP network grows, service providers can upgrade VQManager to higher concurrent call licenses, paying only the difference between the existing and the new number of licenses.
VQManager is a VoIP quality monitoring software that detects and analyzes SIP, H.323 & Skinny protocols along with RTP and RTCP media. The solution monitors each and every call in real-time, throughout the day, to provide the VoIP engineer a sound troubleshooting platform to diagnose and analyze VoIP performance degradations. VQManager's deep, packet-level analysis of a VoIP call allows a wide range of critical information to be reported, including: Protocol type, codec used, octets transferred, call initiation time, call set-up time, call ringing time, duration of call, call participants' names, URL and IP address, and call participant-specific QoS values viz. MOS, delay, jitter, packet loss and R Factor. Over 30 built-in reports, including concurrent call reports, carrying months of call data, help service providers make better capacity planning decisions.
Key feature additions found in VQManager 6.2 include:
- Improved performance to support environments with up to 1000 simultaneous VoIP calls
- An exclusive licensing and pricing model for VoIP Service Providers based on concurrent calls
- Full support for Cisco CallManager 6.x and 7.1 environments
- Support for processing Avaya S8700 CDRs, Cisco Unified Communications Manager 6.1 and 7.0 CDRs
- Ability to create 'Schedulers' for predefined reports and e-mail them as PDF files.
- Enhanced multi-day reporting to provide day-specific averages on ASR, ACD, MOS etc.
05/06/2009 - Fine Point Acquires VoIP Gateway Seller Sonic
Fine Point Technologies has agreed to buy the German software and systems integration service provider Sonic Telecom.
Sonic has been an authorized reseller of Fine Point's device management technologies since 2005 - but also selling VoIP gateway systems and services.
21/04/2009 - NetAlly VoIP Assessment Software Eliminates Deployment Risk
Fluke Networks has released a new version of its NetAlly VoIP Assessment and Troubleshooting Software designed to help eliminate risk associated with deploying or expanding VoIP services.
Version 7.0 of the package works by assessing the current state of the network and previewing the service before it is deployed on that network.
16/04/2009 - Verizon's Hub To Get App Store - And Multi-touch Controls
Verizon is creating an application store for its Hub home phone service as part of plans to broaden its market.
The move follows the trend among mobile makers such as Apple, RIM and Palm to open up to third-party apps. A further development to widen the appeal of the Hub will see Verizon removing the condition that Hub buyers have to be Verizon Wireless customers.
26/03/2009 - Objectworld announces plug-and-play UC on Polycom phones
Objectworld Communications, makers of unified communications software, announced plug-and-play installation with the full line of Polycom SoundStation and SoundPoint hadnsets. The Objectworld UC Server also supports the newly released Polycom VVX 1500 business media phone, and it can be deployed on Polycom handsets in less than 15 minutes per user, according to the company.
Objectworld CTO David Schenkel said around 75 percent of the company's installations have some Polycom phones involved, so this announcement allows Objectworld to continue to bring down the price and hassle of deploying a UC solution for the SMB market.
"We were the first member of Polycom's VIP program, and this announcement furthers that strong working relationship," Schenkel said. "The plug-and-play capability of Objectworld's UC Server allows auto-detection and configuration on Polycom phones, saving valuable time and installation costs for the small and medium-sized businesses."
Schenkel estimated cost savings of $100 per user by deploying the Objectworld UC solution.
For more:
- see the press release here
Related articles
Polycom joins media phone wave, adds video
Objectworld Teams Up with Dialogic to Deliver Unified Communications
12/03/2009 - VoIP Solutions Provider Codima Expands Operations Into France
Codima has announced the launch of operations in the French market.
The VoIP software tools provider is to offer sales, marketing and support to new and existing resellers throughout France from offices in Paris.
03/03/2009 - SpinVox brings voicemail-to-text to Skype
SpinVox and Skype announced that Skype voicemail now can be converted to text in English, Spanish, French and German. Skype will leverage SpinVox's technology to produce a SMS text message of the voicemail that can be sent to a designated mobile phone.
In addition to the full text feature, Skype users can now use visual voicemail through the service, and get SMS notification of new voicemails if they would rather listen to the message.
"Skype is the first internet communications software provider to deploy SpinVox, further reinforcing our position as the only provider of voice to text messaging services which are used daily by millions of people on five continents," says SpinVox co-founder and CEO, Christina Domecq. "Our user base has grown over twenty-fold in the last 12 months and bringing Skype's voicemail subscribers on board will accelerate this trend."
Skype executives touted the flexibility the new system gives Skype users. Each voicemail-to-text conversion will cost the user an additional $0.25 more than the standard Skype SMS rate for their location. Users can set a limit on the number of conversions allowed per day, and restrict the service to messages from certain contacts.
For more:
- see Skype's page for the voicemail-to-text feature here
Related articles
Skype on Nokia N97 invokes wrath of carriers
Fear the Skype
03/03/2009 - Skype Deal With Nokia Stokes Operators' Fears Over Lost Revenue
Operators O2 and Orange have reacted to plans by Nokia to embed Skype in handsets and may refuse to stock the N97.
Skype is linking up with Nokia to embed its calling software in the Finnish company's new handsets.
03/03/2009 - FreedomVOICE Makes X-Lite v3.0 Softphone Available to All FreedomIQ Customers
FreedomVOICE announces
the addition of the X-Lite 3.0 Softphone from CounterPath to the included features
of their FreedomIQ hosted PBX offering. This lightweight software application allows
users to place and receive calls from any computer with an IP network connection.
Once launched, the X-Lite softphone appears as a phone console on the user?s screen. The friendly interface allows users to dial outbound calls or receive inbound calls with the click of a mouse. Additional features include mute, three-way calling and do not disturb. FreedomIQ users can easily forward their calls to the softphone, providing an effortless way to accept calls on their computer when their VoIP phone is not available.
The X-Lite softphone comes complete with a contact management console and a detailed call history of missed, received, and placed calls. X-Lite also displays contact names and caller ID on inbound calls.
23/02/2009 - QueueMetrics 1.5.1 released - Call Center CDR Analytics
We are proud to announce that Queuemetrics 1.5.1 has been released.
This version comes with a revised Agent's page that will empower your agents and give them better insight into the overall call processing that is happening system-wide. We also added improved tracking of outbound calls made by agents, and a set of features that are meant to smooth the transition to the Asterisk 1.6 platform.
This version comes with a revised Agent's page that will empower your agents and give them better insight into the overall call processing that is happening system-wide. We also added improved tracking of outbound calls made by agents, and a set of features that are meant to smooth the transition to the Asterisk 1.6 platform.
As a last important change, we now support the Oreka recording solution as an audio storage medium. This will be loved by those of you running the largest Asterisk deployments, who will be able to factor out call recordings from the main Asterisk server.
There is also a long list of new features and bugs fixed that should make this release interesting for most of you. This release works with the same activation keys you used on your current version of QueueMetrics. As always, we value your feedback on how to improve QueueMetrics to make it a better fit to your needs.
Enjoy the update
New features:
- #498: QueueMetrics is now able to track lost outbound calls and will show outbound calls correctly as they are being placed in the Realtime page.
- #586: Qloaderd tool lets you do partial upload of older queue_log data
- #632: It is now possible to use Oreka for audio recordings.
- #605: Now officially using the PolyVox translator's portal
- #612: QM supports AMI version 1.1 for Asterisk 1.6
- #633: New XML-RPC call to export audio files for a given call.
- #575: Broadcast messages are now shown on the Agent's page.
- #576: AGAW information (if present) will now be displayed on the Agent's page
- #577: URLs can be launched automatically from the Agent's page
- #582: Agents can have a visibility key - useful to fully partition QM for multi-tenant systems
- #619: On the Agent's page it is now possible to do logins to all queues at once using ADDMEMBER. Useful for Asterisk 1.6.
- #620: Assisted outbound dialing on the Agent's page
- #621: Custom buttons that can lanch extenal URLs or trigger dialplan functions added to the Agent's page.
- #600: All dialplan hooks of QM now receive the login of the user performing the call - useful for auditing
26/01/2009 - IBM clouds up for UC
Last week at the annual Lotussphere conference, IBM announced it would make its Lotus collaboration software family available in a software-as-a-service (SaaS) model, using its cloud services project as the delivery platform.
Announced last week, LotusLive will include hosted services such as messaging, conferencing and networking with a user interface that looks like Lotus's enterprise offerings. Plug-ins will connect online and on-premise software.
IBM appears to have its work cut out for it in the unified communications arena. It needs to integrate the online messaging technology it recently purchased from Outblaze, tie together the online suite offerings with on-premise software, woo the SMB market, and establish a reseller channel.
The company also needs to clarify and deliver various parts of its vision. A beta of LotusLive Engage was introduced, but critics say the product is "ill-defined, immature and reactionary." Engage is a web-based bundle of services including email, IM, web conferencing, file sharing, charts and forms. IBM has promised bundles targeted to specific industries and needs, with delivery on bits and pieces occurring throughout 2009.
In addition, IBM also announced partnerships with LinkedIn, Salesforce.com and Skype to integrate those services into LotusLive. Analysts say IBM is in a race to deliver its vision against Microsoft, Google and other cloud players.
For more:
- Network World article.
Related articles
IBM, Microsoft: Bad economy good for UC - FierceVoIP
IBM ups the ante in UC battle for big business - FierceVoIP
09/01/2009 - FreeSWITCH PBX 1.0.2 Released
With the new year comes a new release of FreeSWITCH, a very powerful open source telephony application.
The FreeSWITCH team is pleased to announce that version 1.0.2 is now available.
The last five months since the release of 1.0.1 have been very busy. New features, bug fixes, additions from the community - all of this and more. Some of the most exciting developments have to do with very high quality VoIP codecs. With this new release, FreeSWITCH now supports the Polycom Siren(tm) family of codecs as well as the very high quality CELT codec. Please visit here for all of the details.
What is FreeSWITCH?
FreeSWITCH is a very powerful, extensible telephony platform that can scale from a soft-phone to a soft-PBX and even to a class five soft-switch. Please visit our web site for more information.
23/12/2008 - C2Call Unveils Updated Browser-based Service
C2Call has launched a second beta of its computer-to-computer service that allows free calls around the world.
The German startup also introduced new APIs - software tools that enable social media sites to add browser-based voice calls to any Web site.
19/12/2008 - Vyke Launches Mobile VoIP For Blackberry
Vyke has released a beta version of its Mobile VoIP software and service for Blackberry devices using RIM software.
The addition of the Blackberry software now means Vyke's VoIP solution is available on the three most used mobile operating systems in the enterprise market - Symbian, Windows Mobile and RIM.
09/12/2008 - QueueMetrics 1.5.0 released for Asterisk PBX
We are proud to announce that Queuemetrics 1.5.0 has been released.
This version adds a major new component called AGAW (Agent Awareness) that lets your agents see in real-time how they are faring comparing to their queue, and puts in place an IM infrastructure where agent-to-supervisor and agent-to-product-specialist communication can be completely off-band.
There is also a long list of new features and bugs fixed that should make this release interesting for most of you.
This release works with the same activation keys you used on your current version of QueueMetrics. As always, we value your feedback on how to improve QueueMetrics to make it a better fit to your needs.
Enjoy the update,
This version adds a major new component called AGAW (Agent Awareness) that lets your agents see in real-time how they are faring comparing to their queue, and puts in place an IM infrastructure where agent-to-supervisor and agent-to-product-specialist communication can be completely off-band.
There is also a long list of new features and bugs fixed that should make this release interesting for most of you.
This release works with the same activation keys you used on your current version of QueueMetrics. As always, we value your feedback on how to improve QueueMetrics to make it a better fit to your needs.
Enjoy the update,
04/12/2008 - Truphone Turns Your iPod Touch into a Phone
Described
by Apple itself as the ?funnest? iPod ever, the iPod touch may now be the ?useful-est?
too thanks to FREE software - Truphone for
iPod touch - that effectively turns one into a mobile phone.
Not only is the software free, but calls made using Truphone?s application for the iPod touch are also FREE - just in time to save precious cash when making those Christmas calls to friends and family.
Once installed, and with the addition of microphone adaptor (Truphone microphone adaptor available soon)*, an iPod touch owner can make free calls - no matter where any are in the world - to other iPod touch owners, to customers of Truphone?s Internet telephony service, and to users of the Google Talk instant messaging service.
Truphone for iPod touch will become a one-stop-shop social hub with the following features coming soon:
- Making and receiving calls to and from landlines (PSTN) at low cost (simply set yourself up with a Truphone account)
- Instant messaging to Skype and MSN (free)
- Calling to Skype users (free)
- Calling to MSN users (free)
- Check and set facilities for Twitter (free)
- Check and set facilities for Facebook (free)
The software uses the iPod touch?s Wi-Fi connection to carry calls over the Internet to its destination. There is no monthly line rental, no subscription or other hidden charges.
* Microphone adaptor accessory currently available at the Apple Store.
Important information
Truphone is not a replacement for an ordinary telephone service and emergency calls cannot be made using Truphone. Truphone cannot advise on the legality of VoIP services in specific territories or jurisdictions. It is the user?s responsibility to confirm that use of the Truphone VoIP software and service is permitted in the location in which they use it.
Types of FREE call that can be made:
- iPod touch to iPod touch
- iPod touch to Truphone (some Nokia handsets)
- Truphone (same Nokia handsets plus iPhone) to iPod touch
- iPod touch to Google Talk PC user
- A second generation iPod touch (i.e. current model)
- A free download of Truphone for iPod touch
- A headset and microphone like those for the iPhone. These may be bought at high street electronics retailers or from an Apple Store
- Friends also using Truphone!
This couldn?t be simpler: the Truphone application provides you with a virtual keypad that enables you to make the call.
How it works
Truphone works by routing calls over the Internet through Wi-Fi.
17/11/2008 - snom Partners with Brekeke Software
snom integrates
its suite of desktop and mobile VoIP phones with Brekeke
PBX. After rigorous testing and evaluation, Brekeke's IP-PBX received full certification
by snom as interoperable and deployable with snom 3xx series VoIP phones and their
mobile snom m3 IP Dect phone. Users of Brekeke's SIP communication platform can now
enjoy all advanced IP-PBX features available on Brekeke PBX seamlessly with snom phones.
With the certification of Brekeke PBX, snom continues its market momentum adding one of the industry's premier open standards-based IP-PBX to the snom partner program which includes leading residential and business internet telephony service providers, application server, IP-PBX and hosted VoIP solution partners. In the near future, Brekeke and snom plan to collaborate further in the areas of business development and technology integration to make it easier for customers to install and maintain snom phones with Brekeke's new hosted PBX platform, the Brekeke PBX Multi-Tenant Edition. The partnership between Brekeke and snom will provide the rich features and ease-of-management to a broad spectrum of telephony customers including service providers.
Brekeke PBX is a SIP-based IP-PBX system that provides reliable and scalable IP communications for enterprises and service providers. The Brekeke PBX provides all essential IP-PBX features that enterprise and IP telephony service users require. The newly introduced edition of Brekeke PBX, the Multi-Tenant Edition, provides a simple and flexible yet easy to deploy solution for service providers that want to offer hosted IP-PBX services. Brekeke PBX supports both Windows and Linux platforms.
10/11/2008 - Pingo Adds VoIP SoftPhone
Unlike traditional calling plans, prepaid calling cards, international calling cards and other VoIP services, Pingoallows consumers to purchase minutes on an as-needed basis. The service has no hidden fees, surcharges or further contractual obligation. Pingo Business provides small and medium-sized businesses with service for up to 999 employees, allowing administrators to easily set individual spending limits, monitor use and manage balances through a single, centralized account.
All Pingo customers can use fixed or mobile phones to make calls; no additional equipment purchases or software downloads are necessary. Pingo SoftPhone can be used with PCs anywhere in the world where there is Internet access, enabling customers to avoid access and mobile roaming charges, while enjoying the lowest call origin rates. Pingo is owned by iBasis, one of the top three carriers of international phone calls in the world, and operator of the most extensive international VoIP network. Due to the scale efficiencies of iBasis, Pingo can provide substantial savings on consumer and small business phone service. Mobile phone customers in particular can save as much as 90 percent using Pingo.
Pingo offers easy online account management and minutes can be purchased via credit and debit cards and PayPal. Subscribers can also pay in four currencies, compare calling rates to any destination in the world, and interact with automated phone voice prompts in a variety of languages including Chinese, English, French, Korean, Polish, Portuguese, Spanish and Russian.
Other features of Pingo service include:
- RateWatcher: Allows customers to view rates from country-to-country with a "minutes tab" calculating exact calling minutes to particular destinations based on account balance;
- Customized Alerts On Rate Reductions: To take advantage of breaking rate reductions customers can receive automatic customized email alerts on the countries they call most.
- Automatic Account Recharge: Accounts can be set to automatically recharge when minutes are running low. An interactive voice response system also alerts customers of low balances, and by simply pushing the * key, funds can be replenished;
- Fast Speed Dialing/PIN-Less Dialing: Customers can call local access numbers and use speed dial to quickly connect. PINpass eliminates the need to enter a PIN number;
- Easy Account Management: Starting a Pingo account takes seconds, and with features such as history reporting and online management, phone budgets are easy to control;
- Security: Pingo's website is VeriSign Secured (a trusted provider of international transaction security). Pingo does not store credit card information on premises to eliminate hacking and accidental exposure of customer data.
03/11/2008 - VoxOx Enters Consumer Market as ''Universal Communicator Service''
TelCentris
has launched the public beta of its free consumer service, VoxOx unifies
key communication channels ? voice, video, IM, text, social media, e-mail, fax and
more ? into a single, intuitive user interface. VoxOx gives consumers full control
of their contacts, conversations and most importantly, their interconnected lifestyles.
As the first and only true ?Universal Communicator Service,? VoxOx combines the benefits
of Internet-telephony/VoIP solutions, interoperable Instant Messengers, social networking
aggregators, inbound call management programs and much more for free, thereby enabling
budget-conscious consumers to never have to pay for a phone call or text again!
Too many connections?
Nielsen reports a 450 percent increase in the number of text messages sent or received in the past two years. During the same timeframe, daily usage of social networking sites has nearly doubled among college students, according to a study by EDUCAUSE. The Radicati Group estimates that the worldwide number of IM accounts will grow 60 percent to 1.7 billion between 2007 and 2011, while global e-mail, now at 210 billion per day, is expected to hit 297 billion by 2010 ? a 41 percent increase.
VoxOx features
Although initially targeted at Millenials and GenXers, VoxOx is a powerful tool for everyone, regardless of age. Better yet, it does not require giving up any of the users? existing communication networks and provides a sophisticated global phone accessible from any device at little or no cost. Among key capabilities and features, VoxOx:
- Creates a "meta address book" of contacts from all of a user's disparate communications networks in a single, easy-to-use interface, accessible from any device
- Provides telephony services along with a free phone number, two initial hours of free talk time (with potential to never have to pay for a call again), and advanced communications features, including:
- Full inbound/outbound calling capabilities
- Voicemail and interactive voice response "personal assistant"
- Two-way texting
- Call forwarding and "one-number-follow-me service"
- Inbound faxing and fax-to-e-mail
- Landline replacement option
-
And more
- Interconnects users to major instant messaging networks (MSN, Yahoo, AIM, ICQ, Google Talk and others), allowing members from different IMs to chat and video conference with each other from one service
- Integrates with all major social networks, including Facebook, MySpace, LinkedIn and others
- Enables flexibility for integrating existing and future applications via its open standards platform
In order to viably offer VoxOx for free to tens of millions of users, parent company TelCentris has engineered and deployed its own proprietary service delivery platform. This award-winning ?Unified Communications Engine? offers more types of communication services than competitive offerings. In addition, it is as robust and scalable as any service delivery platform on the market but without the layer of per-seat licensing fees typically charged by competitive solutions.
VoxOx is a free downloadable software application and service that runs on Windows and Mac operating systems. Its telephony services are provided via the Internet, thereby eliminating costly local loops that result when using incumbent telephone companies.
31/10/2008 - Raketu 3.0 Includes a New Interface with Free Videocalling
Raketu released
its upgraded download client, Version 3.0. The new version has an updated interface
to allow users to more easily navigate and use Raketu?s services, while improving
the overall look and feel. The new version also supports Raketu?s new VideoCalling
service that allows users to make free videocalls with their friends, family and business
colleagues. The new VideoCalling is in addition to the existing communications, information,
entertainment and social networking features where users can make international calls
computer-to-computer, computer-to-phone and phone-to-phone, send sms-text messages,
instant message, and email totally free or at Raketu?s ultra-low rates -- all from
any device, anywhere in the world, mobile or desktop/laptop.
Raketu?s V3 Features
Raketu?s new Version 3.0 includes access to all of the Raketu communications, information, entertainment and social networking services, adding free VideoCalling. Current Raketu users can download and start using the new services immediately, and new users can sign up and download at http://www.Raketu.com.
28/10/2008 - Consumers Turning to Web-Based Calling
In
a tough economy, cutting costs becomes a top priority, and businesses and individuals
who regularly make calls abroad may begin to think twice before picking up that phone.
Many international callers are turning to a low-cost, easy-to-use service with a wide
range of calling options. Beginning at 1.3 cents per minute, with no additional fees, VOXOFON international
calling services allow customers to call using their computer, their land line, their
cell phone, a smart phone, or even a calling card.
Recently named by VoIP News as one of the best services to use during the economic downturn, VOXOFON has also been called "one of the coolest new phone services" by several industry publications due to its variety of easy-to-use service options.
Users of iPhone will like VOXOFON's web application that looks and feels similar to the built-in iPhone dialer, and the company recently announced an application for phones using the Android platform.
In addition, an attractive option for businesses with international operations -- as well as for friends and relatives without access to a computer -- is VOXOFON's virtual phone line. Currently available in 54 countries, this is a dedicated local telephone line that a customer in the United States can set up in another country. When the number is called, it rings in the United States, but the overseas caller is charged for a local call.
Unlike other similar services, with VOXOFON there is no need to download or install any special software whether you are calling from a phone or a computer. And all VOXOFON services are available under a single account, providing customers with the flexibility to use the service they find most convenient.
21/10/2008 - SoliCall Adds New Features for VoIP, Mobile & PBX
SoliCall released
two new features added to its unique personalized noise reduction technology: Acoustic
Echo Cancellation and Call Monitoring. The AEC well aligns with SoliCall?s strategy
to improve voice quality from both ends of the call - in this case, by reducing both
the outgoing and incoming echo. As opposed to ordinary solutions, SoliCall?s personal
algorithm identifies the speaker?s voice and extracts it from the audio signal.
In addition to improving the quality, the PBXMate ? the company?s commercial solution for VoIP/IP PBX systems ? can now write statistics of the call. These statistics include information regarding the quality of the call - e.g. jitter, noise level and delay. By using SoliCall?s PBXMate you can hence not just improve the voice quality but also monitor the calls. The PBXMate works out-of-the-box with any SIP PBX, including Asterisk, Nortel, CISCO etc.
14/10/2008 - PhoneFusion's Fusion Voicemail Plus for BlackBerry Now Out of Beta
PhoneFusion
announces that Fusion Voicemail Plus for BlackBerry smartphones is now out of beta.
The beta version of this free visual voicemail application has been available since
June for any BlackBerry device on any U.S. wireless carrier. The downloadable voicemail
application gives BlackBerry users the ability to centralize all of their voicemail
boxes and see -- right on the screen of their mobile device -- a list of their voicemail
messages. The service also allows users to listen to their voicemails directly from
their BlackBerry. BlackBerry users -- whether or not they are an existing PhoneFusion
customer -- can access Fusion Voicemail Plus v 1.0 at www.fusionvoicemailplus.com.
The free service also comes as a standard feature in the PhoneFusion One solution.
Based on the feedback from BlackBerry users testing the service, the new version of Fusion Voicemail Plus includes several updated features and fixes to the previous beta version. Some changes include:
- Sync Fusion Voicemail Plus with OS profile notifications (i.e. custom ringtones, quiet mode, etc.)
- Message playback available through headphones
- Delete multiple messages at once
- Empty trash function no longer deletes from the device if there is a network communication failure
- While deleting messages on trackwheel models, navigation and other menus are not accessible
Fusion Voicemail Plus centralizes multiple voicemail boxes in one place, accessible from the subscriber's mobile device. After signing up at www.fusionvoicemailplus.com, the subscriber receives a message on their device with a link that will allow them to easily download the Fusion Voicemail Plus application. The user then changes their voicemail access number from any of their other voicemail systems (e.g., home, wireless carrier, VoIP, office) to a single PhoneFusion One phone number.
All calls that would normally go to the other designated voicemail boxes will come directly to the person's Fusion Voicemail Plus. The service notifies the user through audible, visual and tactile means that a new voicemail is available for listening, listing the voicemail messages right on the screen of their mobile phone. In addition to accessing voicemail directly from their smartphone, users also have the option to access Fusion Voicemail Plus from any web browser or via the traditional phone. Unlike other visual voicemail services, Fusion Voicemail Plus is totally free and has no limitations on the number of messages it sends to users phones.
Fusion Voicemail Plus is already available on any cell phone network for Windows Mobile 5 and 6. Future releases are scheduled for Palm, Symbian, Android and LINUX mobile. A J2ME version is also planned.
07/10/2008 - fring Comes to iPhone App Store
fring is
now available for all Apple iPhone and iPod touch owners, enabling them to talk, chat
and interact with other fring users (?fringsters?) and all of their online communities
(Skype, MSN, Google Talk, ICQ, Twitter, Yahoo! & AIM) using their device?s internet
connection.
A special preview R&D version of fring?s popular mobile communication and community application was made available for the iPhone earlier this year (15th April 2008) making it the first of its kind to appear on the device. A phenomenal response was received to this world first, and since then fring has been gathering feedback on usage and experience and has used this data to develop the new best in breed version, available today on the Apple App Store.
Both iPhone and iPod touch users will now have the ability to join the global family of millions of fring users in more than 200 countries worldwide and the freedom of taking all of their favorite online communities mobile using their device?s internet connection. fring?s feature-rich application enables users to enjoy live, mobile instant messaging with their online buddies, regardless of whether their contacts are on mobile, PC or other internet device, and make cost effective mobile calls to them over WiFi.
During login, fring automatically creates a single, integrated contact list, combining individuals from all of the users? selected internet communities and regular mobile address books. The result is a highly valuable, dynamic list which uses fring?s always-connected ability to continually update contact availability info, displaying in real-time whether friends are online, away, offline, free or already in a call or an IM chat. This provides a new level of freedom to interact with all of your online contacts from your mobile just as if you were in front of your PC.
And fring has made it easier than ever to get started and manage your online communities; a new, convenient Add-on menu for iPhone, displaying all of your favorite online communities makes it easier than ever to select and integrate all of your online buddies into fring, so you can keep in touch and interact with your online world at the tap of a screen. As well as communication with your online communities, the new fring client offers the added freedom of making either regular cellular, SkypeOut or SIP calls using any one of the hundreds of SIP providers already working with fring (see fring for details) A replica dialer screen familiar to all iPhone users, with the additional calling features is embedded into fring, so that all of your mobile communication needs are provided for in one place. This underlines fring''s belief in openness and freedom of mobile communications, to provide fringsters with as many communication options and as wide a choice as possible.
As with all other fring versions, fring for iPhone and iPod touch is free to download and free to use without any subscription fees!
fring has been experiencing growth in excess of 200,000 new fringsters per month across more than 200 countries worldwide. fring?s aim is to spread its philosophy of fringing freedom to as many mobile phone users as possible and its launch today of the application on the iPhone App Store is another important step in this direction.
29/09/2008 - EMCC Software Creates a VoIP Engine for S60 Devices
EMCC
Software has created a VoIP engine for S60 devices as part of its suite of business
mobile integration products. In creating a new suite of enterprise products that enable
easy deployment and use of mobile PBX integration software, EMCC has built up extensive
expertise in mobile VoIP. EMCC has developed a cross-platform VoIP engine capable
of being installed on S60, Windows Mobile and other platforms that may lack built-in
VoIP capability. The comprehensive VoIP engine can easily be deployed ?Over the Air?
to handsets based on S60 and other Smartphone platforms. It is a fully functional
engine that does not rely on any of the in-built handset capabilities.
?Our technical expertise and platform experience has enabled us to overcome a major hurdle that prevented effective deployment of a VoIP solution across the S60 platform which accounts for around 50% of the smartphone market? said Garry Partington, CTO. ?We were concerned that the uncertainty caused by the absence of such a solution on certain handsets may be a limiting factor for companies wishing to develop VoIP solutions. EMCC understands the need to remove such uncertainty and are happy to discuss potential options with organizations wishing to pursue such a solution."
26/09/2008 - Security Boost to TiVi Phone Mobile VoIP Software
Newer versions of the TiVi Phone are to have a Phil Zimmermann's ZRTP software library built following a commercial licence agreement between Tilts Visiem and Zfone.
TiVi said this meant users will enjoy better privacy when using the mobile version of the software.
23/09/2008 - Fonality Provides HUD 3.0 Unified Communications Platform for trixbox CE
trixbox CE is the world?s largest free and open source telephony project with more than three million downloads and 200,000 live deployments. The project is growing at a rate of 125,000 new downloads each month. The trixbox community is the largest and most active community in the open source telephony and Asterisk markets. Community members work together every day to help answer each other?s questions, resolve issues, fix bugs, make enhancements, and develop projects.
HUD 3.0 is a unified communications platform for small and medium-sized businesses that allows employees to work seamlessly together whether at the office, home or on the road. With HUD 3.0, trixbox CE users now have a secure and affordable way to support remote and home-based workers, and save workers time by tying together the many communications channels that have become a routine part of workplace communications.
Built on the market proven HUD platform, HUD 3.0 for trixbox CE delivers a unified communications dashboard that shows availability for onsite and remote employees, eliminating wasted time created by busy signals, voice mails and phone tag. Users can easily drag and drop calls onto a colleague?s desk or mobile phone, quickly convert IM chats to voice calls, and even personalize calls with photo caller ID.
The new capabilities of multi-lingual HUD 3.0 include:
- Integration with Google Talk from any desktop, BlackBerry, or iPhone. Users will now be able to chat and exchange presence with any of Google?s more than five million Google Talk users.
- Deep and instantaneous Web 2.0 integration with all applications such as CRM, Google, ticketing, billing, and financial systems. Web pages can either actively launch upon call activity or send silent (background http) notifications to web-based applications.
- Mobile presence displays mobile users to the rest of the company when they connect to the trixbox CE phone system. Mobile presence also supports Busy-Ring Back? so as not to disturb a fellow employee who is on a mobile device.
- Personalized photo caller-ID displays photos of all inbound and outbound callers, and displays caller photos when listening to voicemail or joining a conference bridge.
- SMS one-way text messaging is now included, in addition to the already supported one-click call, mobile call, voicemail, email, and chat.
- Visual conferencing for the easy creation and recording of conferences. Drag users in, kick, and mute all with a single click. Each conference bridge participant has a face photo displayed, which makes it easier to talk to them, see them, and communicate with them using HUD 3.0 built-in instant messaging.
- Visual voice mail allows users to receive voicemail directly on their PC or Mac desktop. A MWI (message waiting indicator) provides notification when a new voicemail has arrived and, with a few simple clicks of the mouse, messages can be played, fast-forwarded, rewound, or saved to disk. Also, voicemail contacts can be easily added to Outlook, and users can click to return calls, or click to chat.
- HUD Queues take trixbox CE and HUD 3.0 into larger call centers without the typical associated costs. HUD 3.0 now supports big call center features such as real-time queue displays, up-to-the-second queue stats including ASA, dragging-and-dropping any holding queue call to an agent, call center alarms, abandon alerts, broadcast agent messaging, virtual wall boards, and much more.
- Seven languages at launch including English, Spanish, French, Japanese, Russian, and simplified and traditional Chinese.
23/09/2008 - Two New Features Added to SoliCall?s Noise Reduction Technology
SoliCall has
released two new features added to its unique personalized noise reduction technology:
Acoustic Echo Cancellation and Call Monitoring. The AEC well aligns with SoliCall?s
strategy to improve voice quality from both ends of the call - in this case, by reducing
both the outgoing and incoming echo.
In addition to improving the quality, the PBXMate ? the company?s commercial solution for VoIP/IP PBX systems ? can now write statistics of the call. These statistics include information regarding the quality of the call - e.g. jitter, noise level and delay. By using SoliCall?s PBXMate you can hence not just improve the voice quality but also monitor the calls. The PBXMate works out-of-the-box with any SIP PBX, including Asterisk, Nortel, CISCO etc.
09/09/2008 - Leading VoIP Developer In Agreement with Codima
Codima Inc, a global provider of best practice software tools for VoIP and IT Asset Management, has announced it has entered a partnership agreement with Artiza Networks, Japan’s leading Network and VoIP Testing Solution developer.
02/09/2008 - 3CX VoIP Soft Phone Completely Free
3CX announces
the release of a totally free new VoIP phone that allows users to make and receive
calls from their computer using popular VoIP providers or SIP servers. 3CX VoIP Phone,
unlike other free soft phones, has a straight forward, business-style interface and
includes important business features such as call transfer.
3CX VoIP Phone has a user-friendly and intuitive interface with dial pad and buttons that make transferring or forwarding calls a breeze. It also allows users to review their history of calls, put calls on hold, to easily accept, reject or ignore calls with a mouse click, and much more.
Launch calls from Microsoft Outlook -- without re-typing the number.
One of the key features of 3CX VoIP Phone is its integration with Microsoft Outlook. Users can launch calls directly from their contacts' list within Outlook by just right-clicking on the name of the person they wish to call. There is no need to dial any telephone numbers since Outlook works as 3CX VoIP Phone's address book.
Other features of 3CX VoIP Phone:
- Supports several SIP profiles
- Shows personal call log/history - ideal for salespeople
- Message Waiting Indication (MWI)
- Supports G.711 (A-Law and u-Law), GSM, iLBC and Speex codecs
- STUN support for NAT/firewall traversal
- Installation provided as MSI for easy deployment
- Completely FREE - no license fees or hidden charges for use of advanced features
- Not proprietary - can be used with most popular IP PBXs and VoIP providers
- Quick and simple installation
- Easy to use via an intuitive user interface with dial pad and buttons
- Environmentally friendly
