Communications services provider ShoreTel (Nasdaq: SHOR) has released its ShoreTel 13 software platform, designed to enhance enterprise capability for collaboration via videoconferencing and instant messaging.
The software suite includes ShoreTel Communicator, the company's call manager application that allows users to participate in room-based videoconferences from their desktop or laptop, whether in the office or working remote.
ShoreTel's platform is built on open standards and includes an array of open interfaces that allow integration of third-party information and applications from solutions providers like Polycom (Nasdaq: PLCM) and LifeSize and many others, according to ShoreTel.
ShoreTel 13 also introduces instant message capability for ShoreTel Communicator with Personal Access, giving every user access to IM at no additional cost. ShoreTel 13 also offers extended enterprise contact-center agent capabilities based on services enabled from SIP trunking service providers, allowing enterprises to use standards-based IM servers.
"People need the flexibility to connect by video from their desktop not only into the corporate boardroom but also with customers, partners and others," Kevin Gavin, chief marketing officer at ShoreTel, said in a statement. "By the same token, IM is now conventional for communicating with colleagues regardless of where they're located."
ShoreTel said it is committed to open standards and continues to deliver new products based on SIP, XMPP and H.264. The company is a member of the Unified Communications Interoperability Forum, a non-profit alliance of technology companies.
ShoreTel's software upgrade is included at no charge to existing customers with a maintenance agreement.