Fierce

Telcentris, which created Skype competitor VoxOx and has been expanding its white label VoIP portfolio in the past year, has rolled out a new service that it says fills a void for businesses with a high volume of short duration calls.

The service, offered through Telcentris' wholesale division, is targeted at outbound call centers, resellers and agents that cater to call center traffic where the majority of calls end in voicemail, disconnected phone numbers or hang-ups.

Telcentris said calls of less than 30 seconds typically are low margin and often considered unprofitable by many carriers.

"On average, outbound call center traffic tends to be between six and 30 seconds with many calls not answered at all," said Tad Nikolich, VP of business sales at Telcentris. Its original VoxOx platform was specifically designed to handle very high call volumes at very low infrastructure cost, he added, enabling Telcentris to create a short call service as part of our wholesale offerings.

Nikolich said recent equipment and network enhancements, along with carrier negotiations that have resulted in new contracts and pricing is facilitating the launch of the short call service.

Customers that have their own switches can purchase VoxOx In Business SIP Trunks with the desired number of concurrent calls and simply sign a wholesale agreement to get started. There are two options: a flat rate per minute and an NPA/NXX option, which offers different rates for every rate center to terminate calls. The second option caters primarily to resellers interested in offering this service to their call center clients.

For more:
- see this release

Related articles:
Telcentris launches hosted contact center solution
Telcentris adds more levels to white-label VoIP offering
TelCentris teams with Sandler Partners for reselling deal
Voxox relaunches with new service and new logo
VoxOx offers unlimited UC play

Source: Fierce
More about: Call , Centers
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Jim O'Neill
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