Contact center solutions vendor Zeacom said its Communications Center (ZCC) contact center software is now available for Microsoft (Nasdaq: MSFT) Lync following a beta program that saw ZCC deployed at Lync sites in Northern Europe and Asia-Pacific.
ZCC helps organizations build out their help desk, call center or multimedia contact center to the Lync platform, and it currently has 4,000 customer sites worldwide. Targeting up to 400 seats on Lync, ZCC allows contact centers to control the delivery of every contact--from voice calls and email to SMS and social media alerts.
Zeacom use's Microsoft's native UCMA architecture and conferencing platform, allowing it to offer additional functionality. Zeacom offers solutions for multimedia contact centers, business process automation and unified communications.
For more:
- see this release
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