Call center tech vendor OAISYS has rolled out the latest iteration of its Talkument and Tracer call recording software.
The new version, 7.1, includes a cloud licensing service to enable automatic registration of an OAISYS recording system and the ability to apply additional licenses directly via the cloud; it also allows authorized users to view the live desktop activity of an agent and synchronized with live voice monitoring and gives businesses more information on callers by displaying a map that shows a caller's location based on physical address or longitude/latitude coordinate information.
"We make a point to stay in touch with our customer's evolving needs while concurrently keeping an eye on the dynamic technology evolution of the marketplace, and 7.1 shows tangible results of both efforts," said Brian Spencer, president of OAISYS.
The solution is compatible with systems from Avaya, Mitel, ShoreTel, Toshiba and others, as well as SIP-based communications services.
For more:
- see this release
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