VoIP provider 8x8 (Nasdaq: EGHT) announced it has completed its acquisition of cloud-based contact center Contactual, deepening its technological expertise and service offerings in the hosted SaaS (Software as a Service) call center market. The deal was announced just a week ago.
The deal is a first of sorts for 8x8, in that it brings in-house the only major software technology that was not owned and developed by 8x8. The products, however, aren't new to 8x8, which has been reselling Contactual contact center technology since 2007.
The deal helps position 8x8 to provide broad-based cloud communications and IaaS (Infrastructure as a Service) solutions.
"Together, 8x8 and Contactual become a formidable competitor in the customer interaction management and contact center space," said 8x8 Chairman & CEO Bryan Martin. "With our combined resources, longevity in the market and proven solution, we are in a unique and powerful position to quickly and effectively meet the needs of the growing number of businesses seeking non-premise, cloud-based call center services."
For more:
- see this release
- see this FierceTelecom article
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