Study: UC adoption rejuvenating headset market revenues

After a period of decline, the contact center and headset market has bounced back, says a new study.

The Frost & Sullivan report said the continued growth of unified communications in the enterprise sector is helping to boost the once-dormant headset market to see global revenues increase 19.5 percent in 2010 to $788.9 million, forecasting revenue to continue tog row at a CAGR of 10.7 percent from 2011 to 2017.

The bulk of the market, 62.1 percent, was concentrated in North America and Latin America, Frost & Sullivan reported; Europe, the Middle East and Africa combined for a 31 percent share and Asia-Pacific (APAC) accounted for the remaining 6.9 percent.

The most rapid growth through 2017, the research firm said, will be in APAC, where revenues are projected to see a GAGR of 18.1 percent. NALA will continue to see strong growth of 10.8 percent, and EMEA will trail at 8.8 percent.

Frost & Sullivan, in its report (available here) said about 10 percent of headset sales were specific to UC solutions, but added that the largest opportunity for growth was in the office space (13.3 percent CAGR) in which penetration is thin, compared to contact centers (6.3 Percent CAGR), which is almost 100 percent saturated.

Plantronics headsets continue to dominate the market with a share of about 60 percent; GN Netcom, meanwhile, has a market share of about 29 percent.

For more:
- see this No Jitter article

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