As we move to all-IP technology, there are a lot of moving parts involved in making our advanced communications systems work. Along with our advancements comes the need for analytics to monitor networks to deliver the best quality of service we can. Broadsoft's PacketSmart is one such solution to this problem and some companies like Alteva have deployed it to much success.
Companies don't like to admit when they've had network problems, but if they've got the right tools, disaster stories can turn into shiny reasons for customers to sign up for their networks.
A few weeks ago, Alteva customer, Benefit Consultants Group, was experiencing some issues on their network and Alteva deployed the PacketSmart solution to figure out the issue. They identified a problematic switch on the customer's local area network, fixed it, and now voice quality is back up to where they want it. Having an analytics system on hand made a painful problem go away quickly.
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