Irwin Lazar over at Nemertes Research did an annual research benchmark polling 200 companies about the technology they use and found some interesting stats about cloud based services and Google specifically. For all our talk about Google's future enterprise play, it looks like it might take longer for the company to become a serious player in that respect.
The research firm found that about 50.2 percent of companies polled had reservations about using Google as a vendor. Concerns ranged from storing data in the Google cloud, the suspicion that it might get indexed by a search engines, to the company's lack of a robust customer support arm.
Surely, Google's office-in-the-sky applications combined with Google Voice and the hints of the Google Voice softphone are compelling reasons to consider Google as a vendor, but the concerns of this poll surely offer some legitimate barriers for Google to overcome. Entrenched UC vendors have built up customer trust and can still charge them for it where Google might offer services for free with less safety.
For more:
- read the Network World article
Related news:
The rise of Google's enterprise empire
Users demand Google Voice Desktop App
Google Voice: Now for everyone
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