Report: UC transforming business rare

According to a recent InformationWeek study, most firms don't end up transforming their business when they adopt unified communications (UC) tools.

The InformationWeek Analytics 2010 Unified Communications Survey took the pulso of 406 business technology professionals to find out how UC was shaping business today. The main issue they seem to have found is that once the system is employed, users fail to adopt the system. IT teams need to set aside time and budget to train company employees and integrate the systems usage in to the day-to-day. Making sure technology and network speeds are up to snuff so that new adopters don't experience glitches that would create a buzz-kill for the new system is another important factor.

IW's survey and subsquent article goes into further details about the state of UC in business--adressing not only the need to user uptake but also the need for interoperability to spur more investment where hesitant companies fear being beholden to one company.

For more:
- read the article

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