That’s an interesting strategy for Skype, which runs on an almost-free-to-use model. Service upgrades and Skype “credits” – in which users pay a fee of 2.1 cents to use Skype to call landline and mobile phones – generated more than $700 million for the company last year, and that’s just the consumer space. Imagine what penetration into the business market could mean for Skype financially.
The question, however, is whether Skype is ready for corporate primetime. On its site, Skype points out that it does not support 911 and other emergency calling services and should not be used as a person’s primary phone service. Rather, Skype can be used as a complementary service.
Also, the quality of service with Skype calls may not be as high as landline or even other IP-based calls, leading to latency issues or dropped packets. Of course, that has everything to do with the bandwidth limitations of the corporate network, but would a company want to risk its image on the possibility of a less-than-optimal calling experience with its clients?