Client Voxygen took the raps off something I've known about for quite some time at eComm yesterday. It's a Voice 2.0/next generation "click to call" application that has the all the trappings of a winner according to pal Alec Saunders.
What makes the app so special is how the application gathers up data from the web site and mashes up that information, triggers a call and then presents it to the call center agent. That's one smart app.
When you look at the direction voice and actual informational data are heading, you start to realize how limited most of what we have being deployed today is. This app from Voxygen and others along the same lines from Mr. Mashup Thomas Howe, client IfByPhone, Ribbit and others shows me that the surface is just being scratched and that in 2010 we'll begin to see a whole lot more.
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