Maybe there is something to this idea that, in a recession, Voice over IP service is an affordable alternative to traditional telephone service.
In the first half of 2009, VoIP services brought in nearly $21 billion in revenue, with both residential and business services looking healthy and poised for even more growth for the second half of the year, according to a report by market research firm Infonetics Research.
Residential voice services still brings in the majority of revenue, with the number of subscribers growing 14 percent from the end of 2008 through the first half of ‘09. On the business side, the research firm said it expected IP Centrex and hosted unified communications service revenue to grow 26 percent year-over-year.
But the current sweet spot, at least in North America, is small businesses with fewer than 100 employees. In the first half of the year, roughly two-thirds of all IP Centrex seats sold went to small businesses.
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