New VoIP Call Recording Solution for SMBs

CTI Group and CommPartners Connect have announced they are offering a VoIP call recording service aimed at small and medium-sized businesses.

Called SmartRecord IP it is a hosted VoIP call recording application that gives network operators the ability to offer call recording directly from the switch, rather than as an afterthought.

Mark Peterson, vice president of sales and marketing for CommPartners Connect, said the application had geographic redundancy and infinite scalability.

He said applications like SmartRecord IP have great appeal to important segments of the SMB market and helped increases overall demand for VoIP.

"By responding to the demand for these value-added features and applications, we are enabling our resellers to meet customer needs and win more deals while driving growth of their VoIP business portfolio," he said.